Emergency Veterinary Service of Roanoke

What Emergency Veterinary Service of Roanoke does

Emergency Veterinary Service of Roanoke (legal entity: Emergency Veterinary Services of Roanoke, Inc.) is an independent, privately-held veterinary emergency hospital operating from a single facility at 5363 Peters Creek Rd, Roanoke, Virginia. The practice is open 24 hours a day, 365 days a year, and serves as the only continuously operating emergency veterinary hospital for the Roanoke Valley and Western Virginia region. Its clinical scope combines 24/7 emergency and critical care, specialty surgery (orthopedic, soft tissue, and oncologic procedures), in-house diagnostics (digital radiography, ultrasound, and laboratory), outpatient ultrasound performed by a contracted internal medicine specialist, ophthalmology, internal medicine consultation, at-home end-of-life and euthanasia services within a 30-mile radius, and an in-house blood bank program. The practice also receives referrals from primary care veterinarians across the region for advanced surgery and diagnostics.

The technology stack is conventional clinical veterinary equipment rather than a software platform: digital X-ray, ultrasound, an in-house laboratory, and a screened community donor pet blood bank supplying whole blood, plasma, and packed red blood cells. Clinical leadership rests on a small team that includes two named board-certified specialists (a DACVS surgeon and a DACVECC critical care specialist) plus a roster of emergency DVMs, with additional internal medicine capability delivered through a vendor partnership (Virginia Veterinary Consultants). Revenue is generated on a per-incident basis via fee-for-service veterinary care: an emergency exam fee of $150, basic bloodwork at $255, X-rays at $240, specialty surgery consultation at $450, plus procedure-based surgical fees, with payment due at time of service. A 2.8% surcharge applies to credit card transactions, and financing is offered through CareCredit, Scratchpay, All Pet Card, and Cherry. Customer segments are pet owners in emergency situations (primary), referring primary care veterinarians (secondary), and community pet blood donors (tertiary). Distribution is direct-to-consumer via walk-in service, online pre-registration, and a referral channel from primary care veterinarians.

Name

Emergency Veterinary Service of Roanoke

Legal name

Emergency Veterinary Services of Roanoke, Inc.

Website

https://emergencyveterinarianservice.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Emergency Veterinary Service of Roanoke is an independent 24/7/365 emergency and specialty veterinary hospital in Roanoke, Virginia serving pet owners and referring veterinarians across the Roanoke Valley and Western Virginia with emergency care, specialty surgery, diagnostics, and blood bank services.

Ownership category

akta.pro rank

Product category

Emergency Veterinary Services

NAICS

Veterinary Services (541940), Veterinary Services (54194), Freestanding Ambulatory Surgical and Emergency Centers (621493)

SIC

Services-Hospitals (8060), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Veterinary Emergency & Critical Care Hospitals (HLAMACAA)

akta.pro secondary industries

Urgent Care Veterinary Clinics (Non-ER) (HLAMAAAD), Mobile & House-Call Veterinary Services (HLAMAAAF), Companion Animal Veterinary Clinics & Hospitals (AFAEANAA)

Keywords

• Emergency veterinary care
• Veterinary specialty surgery
• Veterinary diagnostics
• Pet blood bank
• Veterinary critical care

Headquarters

HQ city

Roanoke

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Emergency Veterinary Services: Fees for emergency examination, diagnostics (bloodwork, X-rays), treatment, hospitalization, and critical care services. Services are provided on a per-incident basis with payment due at time of service.
2. Specialty Surgery: Consultation fee of $450 plus surgical fees based on procedure complexity. Deposit required at admission, balance due at discharge.
3. At-Home End-of-Life Care: In-home euthanasia services within 30 miles of clinic. Additional charges for private cremation for pets over 75 pounds.
4. Blood Bank Services: Blood products provided to pets in need of transfusions due to trauma, anemia, immune-mediated diseases, parasitism, infections, and certain cancers.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Emergency Veterinary Services of Roanoke operates a 24/7/365 emergency and specialty veterinary hospital providing urgent and critical care, advanced specialty surgery (orthopedic, soft tissue, emergency), in-house diagnostics (digital radiography, ultrasound, laboratory), an in-house pet blood bank, outpatient ultrasound, at-home end-of-life care, ophthalmology, and internal medicine consultations for dogs and cats. Services are delivered primarily through walk-in emergency intake with optional online pre-registration and inbound veterinarian referrals, and revenue is earned through per-incident professional service fees collected at the point of service.

Product overview

Emergency Veterinary Services of Roanoke is a 24/7 emergency and specialty veterinary hospital offering a comprehensive suite of urgent care and specialized services. The practice operates as an integrated animal hospital combining emergency and critical care, specialty surgery (orthopedic and soft tissue), in-house diagnostics (digital radiography, ultrasound, laboratory), outpatient ultrasound imaging via Virginia Veterinary Consultants, at-home end-of-life care, and an in-house blood bank program. The hospital also provides ophthalmology and internal medicine consultation services. Key staff includes board-certified surgeon Dr. Brittany Ciepluch and multiple emergency veterinarians. Services are available 24/7/365 with no appointments required for emergency care.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Emergency Veterinary Care Round-the-clock emergency and critical care services for pets, available 24 hours a day, 7 days a week, 365 days a year, to address urgent medical situations including severe bleeding, respiratory distress, fractures, toxic ingestions, seizures, and other life-threatening conditions. Walk-in access with optional call-ahead and online pre-registration.
• Specialty Surgery Advanced surgical services covering orthopedic surgery (TPLO, MPL correction, fracture repair), soft tissue surgery (PU, brachycephalic airway, abdominal and thoracic, oncologic procedures), and emergency surgery (GDV, foreign body removal, trauma-related injuries), led by board-certified surgeon Dr. Brittany Ciepluch, DVM, MS, DACVS.
• In-House Diagnostics In-house diagnostic services including digital radiography, ultrasound imaging, and a laboratory for blood tests and other assessments, enabling rapid turnaround for critical decision-making during emergencies.
• Outpatient Ultrasound Abdominal and thoracic ultrasound imaging performed on-site by Dr. Erin Herring, a board-certified internal medicine specialist from Virginia Veterinary Consultants, available 1-2 days per week for referred outpatient cases.
• At-Home End-Of-Life Care Compassionate end-of-life and euthanasia services delivered in the pet's home environment, including pre-procedure sedation, with service area limited to 30 miles from the clinic. Cremation and burial arrangement options are coordinated through partner Oakey's Pet Crematory.
• Blood Bank Program In-house pet blood donation program providing whole blood, plasma, packed red blood cells, and other blood components for transfusions in cases of trauma, anemia, immune-mediated disease, or cancer; community donor pets receive free disease screening, heartworm testing, and flea/tick/heartworm prevention.
• Ophthalmology Services Specialized eye care services for pets including treatment of eye injuries and conditions, integrated into the hospital's emergency and specialty capabilities.
• Internal Medicine Consults Internal medicine consultation services for complex medical cases requiring specialized diagnostic and treatment approaches, supported by visiting board-certified specialists.

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Nine partnerships are on record, tiered support and core.

• Frankie's FriendssupportStrategic or Co-development PartnerNon-profit foundation dedicated to finding cures and saving pets with cancer and other life-threatening conditions. Provides financial assistance to qualifying pet owners struggling with veterinary expenses for life-saving treatments.
• CARE Fund (Companion Animal Relief Fund)supportStrategic or Co-development PartnerProgram by the Roanoke Valley SPCA helping economically challenged pet owners with extraordinary veterinary expenses to keep their pets healthy and at home.
• RedRover ReliefsupportStrategic or Co-development PartnerRedRover Relief Urgent Care grant program provides financial assistance, resources, and emotional support for pet guardians struggling with economic hardship when pets are in life-threatening situations.
• Virginia Veterinary ConsultantscoreTechnology or IntegrationDr. Erin Herring, a board-certified internal medicine specialist, performs outpatient abdominal and thoracic ultrasounds at the facility 1-2 days per week through Virginia Veterinary Consultants.
• Oakey's Pet CrematorysupportChannel Partner/ Reseller/ DistributorPet cremation service that picks up remains during regular business hours ($39) or after hours ($139). Can also pick up from the clinic for private cremation services.
• CareCreditsupportChannel Partner/ Reseller/ DistributorHealthcare credit card accepted for financing veterinary care, allowing pet owners to pay for treatment in convenient monthly payments.
• ScratchpaysupportChannel Partner/ Reseller/ DistributorSimple, friendly payment plans with no surprises. Plans start as low as 0% APR with no prepayment penalties or hidden charges.
• All Pet CardsupportChannel Partner/ Reseller/ DistributorSpecialty credit card for pet healthcare financing with special financing options for pets.
• CherrysupportChannel Partner/ Reseller/ DistributorBuy now, pay later financing option with 0% APR plans and no impact on credit to apply. Instant approval available.

Scale indicators2 records

Recent moves7 records

Expansion highlights5 records

Regional players

• Virginia-Maryland College of Veterinary Medicine Teaching Hospital: Academic veterinary teaching hospital at Virginia Tech providing 24/7 emergency and specialty services with board-certified specialists — competes with EVS Roanoke for complex cases and specialist talent, particularly given the connection through EVS staff alumni.
• Carolina Veterinary Specialists: Multi-location specialty and emergency hospital group in the Carolinas offering surgery, internal medicine, and critical care — comparable clinical model operating in a neighboring regional geography.
• Pet Emergency & Specialty Center (Virginia): Regional emergency and specialty hospital in Northern Virginia offering 24/7 ER, surgery, and specialty services; competes with EVS Roanoke in the Virginia market though at a different geographic catchment.

Direct peers

• Animal Emergency & Specialty Center (multiple regional locations): Independently operated 24/7 emergency and specialty veterinary hospitals serving regional pet owner markets — closely comparable operating model to EVS Roanoke's single-site independent emergency hospital.
• Veterinary Emergency Group (VEG): Specialty operator focused exclusively on 24/7 veterinary emergency medicine with open-door, customer-experience-forward clinics — direct competitor in the emergency-only niche serving pet owners directly.
• MedVet: Veterinary-owned network of emergency and specialty hospitals providing 24/7 ER, surgery, internal medicine, and critical care — operates in a similar clinical model with board-certified specialists and referring veterinarian partnerships.
• BluePearl Pet Hospital: One of the largest U.S. operators of emergency and specialty veterinary hospitals, with 24/7 emergency, critical care, and board-certified specialty services — directly comparable to EVS Roanoke's core offering but at national scale.

Broad incumbents

• Fetch (formerly Ethos Veterinary Health): Large specialty and emergency veterinary hospital network with broad specialty offerings including surgery and critical care — overlaps with EVS's specialty services but at network scale across multiple markets.
• VCA Animal Hospitals: National network of general practice, emergency, and specialty veterinary hospitals owned by Mars Petcare; offers comparable emergency and specialty services but as part of a much broader primary-care portfolio.

Others

• Pet Poison Helpline / ASPCA Animal Poison Control: Toxicology consult services commonly used by emergency veterinary hospitals including EVS Roanoke for toxic ingestion cases — adjacent ecosystem participant rather than direct competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/emergencyveterinaryandspecialtyservicesofroanoke
• LinkedInlinkedin.com/company/emergency-veterinary-service-of-roanoke

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Emergency Veterinary Service of Roanoke