Mondial Assistance S.A.S.

What Mondial Assistance S.A.S. does

Mondial Assistance S.A.S. operates as the French branch (Succursale France) of Allianz Direct Versicherungs-AG, a German insurance carrier, and conducts consumer-facing business under the Luko by Allianz Direct brand. Registered at RCS Bobigny under SIREN 953 811 338 and headquartered in Saint-Ouen-sur-Seine, the company is supervised by the ACPR and inherits Allianz Travel's 70-plus-year heritage in travel insurance and medical assistance. Its operational scope centers on distributing personal lines insurance — primarily travel — direct-to-consumer through a digital-first website (fr.luko.eu), supported by social channels on LinkedIn, YouTube, Instagram, Facebook, and TikTok, plus destination-specific content marketing. The firm employs approximately 273 staff focused on French-market customers.

The core product line consists of five travel insurance SKUs: standard single-trip coverage (from €3.95/day), annual multi-trip subscription (monthly billing, worldwide, under-61-day trips), long-stay coverage (up to 365 days, from €2.35/day), student coverage (from €2.27/day), and PVT/working holiday coverage (from €3.38/day). Eight optional add-ons — cancellation (up to €8,000 reimbursement with 5% deductible), sport equipment, repatriation, teleconsultation, baggage, civil liability abroad, and rental vehicle franchise buyback — extend coverage. Eurofil, an auto insurance brand, was integrated into the same Allianz Direct distribution network in 2024, enabling cross-sell into motor coverage.

The business model is product-led growth: customers self-serve quotes and purchase online with subscription and certificate issuance in under 2 minutes, supplemented by a 24/7 multilingual assistance hotline for in-trip claims. Revenue is generated through subscription-recurring premiums (annual multi-trip) and unit-priced per-trip policies across Europe, Maghreb/Mediterranean Basin, and worldwide coverage zones. The company operates as a strategic distribution subsidiary within the broader Allianz Group, with operational control resting with Allianz Direct Versicherungs-AG and underwriting/capital support flowing from the German parent.

Name

Mondial Assistance S.A.S.

Legal name

Allianz Direct Versicherungs-AG/Succursale France

Website

https://emissionnement.com

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

Mondial Assistance S.A.S., operating as Luko by Allianz Direct, is the French branch of Allianz Direct Versicherungs-AG distributing consumer travel insurance direct-to-consumer via a digital-first platform, serving French vacationers, students, long-stay, and PVT travelers under ACPR supervision.

Ownership category

akta.pro rank

Product category

Travel Insurance

NAICS

Direct Life, Health, and Medical Insurance Carriers (52411)

SIC

Accident & Health Insurance (6321)

akta.pro primary industry

Travel Insurance & Corporate Risk Transfer (Trip, Medical, Kidnap & Ransom) (THACAEAH)

akta.pro secondary industries

Travel Medical Insurance (Individual) (FSAIAEAI), International Student Health & Travel Insurance (EDAIAMAA), International/Expatriate Individual Health Insurance (FSAIAEAH)

Keywords

• Travel insurance
• Travel assistance
• Medical repatriation
• Trip cancellation coverage
• Annual multi-trip insurance

Headquarters

HQ city

Saint-Ouen-sur-Seine

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Travel Insurance Premiums: Revenue generated from subscription-based and per-trip travel insurance policies. Customers pay recurring premiums for coverage including medical expenses, trip cancellation, baggage protection, and 24/7 assistance services. Annual multi-trip subscription plans provide recurring revenue.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Mondial Assistance S.A.S., operating as Luko by Allianz Direct in France, underwrites and distributes travel insurance policies directly to French residents via a self-serve online platform. Its portfolio includes standard vacation travel insurance, annual multi-trip insurance, long-stay (up to 365 days) insurance, student abroad insurance, and PVT/working holiday insurance, with optional coverage for cancellation, sport equipment, repatriation, baggage, third-party liability abroad, and rental vehicle deductible buyback, backed by 24/7 medical assistance and French-speaking teleconsultation.

Product overview

Luko by Allianz Direct offers a portfolio of travel insurance products under the Allianz Travel brand, spanning core insurance offerings and optional add-ons. Core products include: Assurance Voyage (standard travel insurance from €3.95/day with medical coverage up to €300,000), Assurance Annuelle Multi-Voyages (annual multi-trip coverage), Assurance Long Séjour (up to 365 days for extended travel), Assurance Étudiants (study abroad insurance from €2.27/day), and Assurance PVT (working holiday visa insurance from €3.38/day). Optional add-ons include Assurance Annulation (reimbursement up to €8,000 with 5% deductible), Option Sport (sports equipment and activity coverage), Garantie Rapatriement, Téléconsultation Voyageurs (24/7 medical teleconsultation), Garantie Bagages, Responsabilité Civile, and Rachat de Franchise. The products are distributed online with coverage zones including Europe, Maghreb/Mediterranean Basin, and worldwide options excluding or including USA & Canada.

Differentiator

Problem solved

Functional benefit

Brands

• Eurofil: Auto insurance brand that joined Allianz Direct
• Allianz Travel

Products and services

• Assurance Voyage (Travel Insurance) Standard vacation travel insurance for trips under 61 days, covering medical expenses abroad up to €300,000, 24/7 worldwide assistance, repatriation, baggage, liability and optional cancellation. Targeted at French residents traveling within Europe/Maghreb/Mediterranean Basin or worldwide (excluding or including USA & Canada). Pricing starts from €3.95/day.
• Assurance Annuelle Multi-Voyages (Annual Multi-Trip Insurance) Annual subscription travel insurance for frequent travelers covering all personal trips under 61 days during one year. Includes worldwide coverage, 24/7 assistance, cancellation guarantee and sport guarantee, with a monthly billing option. Cancellation can be added up to €8,000 per person.
• Assurance Long Séjour (Long-Stay Travel Insurance) Long-stay travel insurance covering a single personal trip up to 365 days, designed for extended travel, study abroad programs and PVT/working holiday visas. Pricing starts from €2.35/day in the Europe zone without the cancellation option. Cancellation and sport options can be added.
• Assurance Étudiants (Student Travel Insurance) Travel insurance designed for French students studying abroad, covering study periods with medical expense coverage, 24/7 assistance and repatriation services. Pricing starts from €2.27/day in the Europe zone without the cancellation option.
• Assurance PVT (Programme Vacances Travail / Working Holiday Visa Insurance) Travel insurance tailored for French Working Holiday Visa (PVT) participants, covering trips up to 365 days with worldwide coverage excluding USA & Canada. Pricing starts from €3.38/day without the cancellation option.
• Assurance Annulation (Cancellation Insurance Option) Optional cancellation insurance that reimburses travel expenses up to €8,000 per person (with a 5% deductible) in case of unforeseen events such as illness or death. Must be subscribed at the time of booking or within 2 business days thereafter.

Quantifiable outcome

• Medical expense coverage up to €300,000 per person for treatments abroad
• +2 more outcomes

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core and minor.

• Luko by Allianz DirectcoreChannel Partner/ Reseller/ DistributorAllianz Travel insurance products are now distributed exclusively through Luko by Allianz Direct's online platform. The partnership combines Allianz Travel's 70+ years of travel insurance expertise with Luko's digital-first distribution model. Existing Allianz Travel customers continue to receive the same coverage and protection through the new Luko platform.
• EurofilminorChannel Partner/ Reseller/ DistributorEurofil, another insurance brand, has joined Allianz Direct, expanding the distribution network for insurance products alongside the Luko by Allianz Direct brand.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• SafetyWing: Subscription-based travel and nomad health insurer offering annual global coverage including long-stay and remote-worker use cases that overlap directly with Luko's long-stay and PVT products.
• HeyMondo: Digital-first travel insurance insurtech offering multi-trip, per-trip, and long-stay coverage across Europe and Latin America with a self-service platform analogous to Luko by Allianz Direct, targeting a similar millennial and Gen-Z outbound traveler base.

Direct peers

• Chapka Insurance: French travel insurance specialist focused on working holiday (PVT), student, and long-stay coverage for French outbound travelers, with a strong digital-first distribution model and pricing structure that directly competes with the PVT, student, and long-stay products at Luko by Allianz Direct.
• World Nomads: Worldwide travel insurance provider targeting adventure, backpacker, and long-stay travelers with online subscription and per-trip policies; competes with Luko's long-stay and PVT products for the same French outbound demographic.
• April International Travel: April Voyage is a French specialist insurer offering travel, cancellation, and repatriation products for individuals and businesses, sharing the same distribution geography (France), customer base, and product taxonomy as Luko by Allianz Direct.
• ACS (Assurances Courtage Services): French insurance broker specializing in travel, international student, and expatriate health insurance via Schengen-compliant packages; directly competes with Luko's student and long-stay products on price and coverage tiers for the French outbound market.
• AXA Travel Insurance: AXA's French travel insurance arm offers comparable individual travel, annual multi-trip, and cancellation products to French consumers through both digital and broker channels, directly competing with Luko by Allianz Direct on price, coverage limits, and brand trust.

Broad incumbents

• IMG (International Medical Group): Established international medical and travel insurance carrier with broad product suite including trip cancellation, emergency medical, and evacuation coverage; a relevant incumbent benchmark for the medical-up-to-€300k and repatriation guarantees offered by Luko by Allianz Direct.
• AIG Travel: AIG's travel insurance division offers individual and group travel medical and trip protection globally; serves as a larger-incumbent peer with overlapping product features (medical, cancellation, baggage) and similar global underwriting footprint.
• Allianz Travel (Global): Global Allianz Travel brand offering the same product DNA in multiple geographies; while the French branch under Luko by Allianz Direct focuses on French outbound travelers, the wider Allianz Travel portfolio provides benchmarking on global pricing, coverage, and product innovation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@allianz-direct
• Facebookfacebook.com/LukoByAllianzDirect
• LinkedInlinkedin.com/company/mondial-assistance-s.a.s.
• Instagraminstagram.com/allianz_direct
• TikToktiktok.com/@luko_by_allianz_direct

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mondial Assistance S.A.S.