What Emotion at Work Consulting does

Emotion at Work Consulting is a UK-based B2B professional services firm founded in 2011 that delivers emotional intelligence (EI) consulting, coaching, facilitation, and speaking engagements to organizations and individuals. Headquartered in London at 35-37 Ludgate Hill, the firm operates with a small team of 5–8 people led by founder Phil Willcox (MSc). Its clients span construction, healthcare, legal, government, retail, and manufacturing sectors, with named enterprise and government clients including Morgan Sindall, NHS England, Ministry of Defence, HM Government, Shakespeare Martineau LLP, Fujitsu, River Island, and Harley-Davidson.

The firm's core methodology uses emotions as an analytical lens to assess workplace behavior, performance, communication, and relationships. Its proprietary offerings include the E-Factor — a three-tiered EI assessment tool delivered through a partnership with the EIA Group — and the Blueprint for High Performing Teams, a 7-element framework developed through consulting work with construction industry teams. The Emotion at Work Podcast (87+ episodes since 2018), research reports such as 'Behind the Smile: The Hidden Cost of Hospitality for Young Workers' (2024), and the Emotion at Work Hub community platform form a content ecosystem that supports thought leadership and lead generation.

The business model is sales-led and based on day-rate consulting engagements (£2,185 per day), individual coaching sessions, keynote speaking (5 to 45 minutes), and team facilitation/leadership development programmes. Marketing is driven by owned media (podcast, community hub), email newsletters via Active Campaign, Instagram, and research publications. The company has no external funding, operates as a founder-owned private limited company (Company Number: 07738777), and has been accredited as a Living Wage Employer since 2020.

Name

Emotion at Work Consulting

Legal name

Emotion at Work Consulting Ltd

Website

https://emotionatwork.co.uk

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Emotion at Work Consulting is a UK-based emotional intelligence consulting firm that provides coaching, facilitation, speaking, and team development services to enterprise and government clients across construction, healthcare, legal, retail, and manufacturing sectors.

Ownership category

akta.pro rank

Product category

Organizational Development Consulting

NAICS

Human Resources Consulting Services (541612)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Culture, Engagement & Employee Experience (EX) Consulting (BPAHAGAI)

akta.pro secondary industries

Emotional Intelligence, Motivation & Culture-Fit Assessments (BPACAMAI), People Analytics, Assessment & Psychometrics Consulting (BPAHAGAH), Organization Design & Operating Model Consulting (BPAHAGAB)

Keywords

• Emotional intelligence consulting
• Organizational development services
• Executive coaching services
• Team performance consulting
• Leadership development programs

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Consulting Services: Day-rate consulting engagements for organizational analysis, change management, and emotional intelligence implementation. Tailored consultancy services starting with insight work and social listening before applying tools.
2. Coaching Sessions: Individual coaching sessions with certified coaches for personal and professional development, goal clarification, and emotional intelligence capacity building.
3. Speaking Engagements: Keynote speaking, webinars, and event presentations on harnessing the power of emotion at work, ranging from 5 minutes to 45 minute sessions.
4. Facilitation and Learning: Team development facilitation, Design Sprints, and leadership development programmes with tailored evaluation strategies including facilitation for formal and informal learning.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Emotion at Work Consulting provides emotional intelligence and workplace emotion consulting services to organizations and individuals across the UK. Offerings include the E-Factor EI assessment, the Blueprint for High Performing Teams framework, one-on-one coaching, keynote speaking, team facilitation and learning, and bespoke consultancy engagements built on an analysis-advice-application delivery model. The firm also publishes the long-running Emotion at Work Podcast and free evidence-based research resources.

Product overview

Emotion at Work Consulting operates as a consulting firm offering an integrated suite of emotional intelligence products and services. The core portfolio includes the Blueprint For High Performing Teams (a 7-element framework), the E-Factor emotional intelligence assessment tool, coaching services (with three certified coaches: Kim, Fay, and Phil), speaking engagements, facilitation and learning programs, and tailored consultancy services. The company also produces the Emotion at Work Podcast and provides free resources and tools for managing emotions. All offerings are grounded in evidence-based approaches to help organizations and individuals understand and regulate emotions in the workplace.

Differentiator

Problem solved

Functional benefit

Products and services

• Blueprint For High Performing Teams A 7-element guide framework developed through work with construction industry teams that brings skills and qualities together, transforming challenges and setbacks into success. Offered as a standalone package or certification covering meetings (POST approach), accountability, decision-making (premortems), relationships, communication, wellbeing, recognition, and performance. Intended for teams that want to get the very best out of their individual members so they together become high performers.
• E-Factor Emotional Intelligence Assessment A dynamic tool to measure emotional intelligence through a three-tiered assessment that produces a comprehensive report on EI abilities, offering awareness of relationship strength and development areas. For individuals and teams who wish to better understand and develop their capacity for Emotional Intelligence; the assessment leads to a development session with a certified E-Factor facilitator.
• Coaching Services One-on-one coaching provided by certified coaches Kim, Fay, and Phil to help clients navigate change, gain self-awareness, build confidence, and clarify and action their professional and personal goals. A universal change tool applicable to building confidence, gaining clarity on skills and goals, and managing thoughts and actions.
• Speaking Engagements Keynote speaking and event presentations on harnessing the power of emotion at work, delivered by Phil Willcox and often incorporating spoken word poetry or rapping. Available for groups large and small with session durations ranging from 5 minutes to a 45-minute keynote, intended for event organizers who want to bring the essence of what it is to be human to their events.
• Facilitation and Learning Team development facilitation including Design Sprints and leadership development programmes. Covers formal and informal learning approaches with tailored evaluation strategies to measure impact. For people in need of a facilitator for a team development event, Design Sprint, or impactful and long-lasting organizational change programme.
• Consultancy Services A tailored consultancy service that flexes to client needs, timescales, and budget. Begins with insight work and social listening to analyze the problem, then applies the firm's suite of tools (E-Factor, Blueprint, coaching, facilitation) to action real change. For teams and organizations navigating change or challenges negatively affecting productivity, profitability, and people.

Quantifiable outcome

• Empathy linked to 34% increase in team innovation (referenced from Mind Tools research)
• +1 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability2 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• EIA GroupcoreTechnology or IntegrationProvider of the E-Factor emotional intelligence assessment tool used by Emotion at Work for measuring and developing client EI capabilities through their three-tiered assessment methodology.
• CIPDminorStrategic or Co-development PartnerProfessional body for HR and people development, listed as a partner organization for the HR and L&D professional community.
• Mind ToolsminorGTM or Marketing PartnerCollaborative podcast partnership producing special edition episodes together, including Festival of Work events and Mind Tools L&D podcast crossover episodes.
• St8ofPlayminorStrategic or Co-development PartnerPartner organization in the L&D and organizational development space.
• DamhurstminorStrategic or Co-development PartnerPartner organization in consulting and professional services.
• IIntelligenceminorStrategic or Co-development PartnerIntelligence and insights partner organization.
• DigitalSkillsPeopleminorStrategic or Co-development PartnerDigital skills and people development partner organization.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Market position

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/emotionatwork
• YouTubeyoutube.com/channel/emotionatwork
• LinkedInlinkedin.com/company/e3-consultancy-training-and-coaching-ltd
• Instagraminstagram.com/emotionatworkpodcast

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Emotion at Work Consulting