EOS Deutscher Inkasso-Dienst GmbH

What EOS Deutscher Inkasso-Dienst GmbH does

EOS Deutscher Inkasso-Dienst GmbH is a German private limited company (GmbH) headquartered at Steindamm 71, 20099 Hamburg, that provides third-party debt collection services on behalf of enterprise creditors. The firm acquires business clients — including Telekom, Targobank, and e-commerce payment intermediaries Otto Payments and Ratepay — and pursues outstanding receivables from individual debtors through formal collection correspondence and outreach. On the consumer side, EOS offers an online self-service platform, the EOS Serviceportal (eos-serviceportal.de), which allows debtors to view outstanding claim composition, set up installment payment plans, and resolve obligations using one of six payment methods: Klarna, SEPA direct debit, PayPal, Visa, Mastercard, or Apple Pay. The portal exposes 90 days of payment history keyed to an 11-digit claim number and integrates with SCHUFA for credit-bureau reporting of both outstanding obligations and positive resolution.

The firm's revenue is generated through contingency fees on recovered debts or service fees charged to creditor clients, with B2B pricing negotiated individually and not publicly disclosed. Debtor-facing payment options carry no incremental charge to the consumer, with any interest or fees tied to the underlying claim. The company operates a hybrid distribution model combining the digital Serviceportal, staffed phone support (Monday-Friday 7:30-18:00), and direct postal correspondence as the primary outreach channel. Membership in BDIU (Bundesverband Deutscher Inkasso-Unternehmen) signals adherence to the German Federal Association of Debt Collection Companies' codes of conduct, and the firm is a member of the broader international EOS Group. The company additionally operates EOS Investment GmbH, a wholly-owned subsidiary focused on investment services.

The disclosed headcount is approximately 20 employees, consistent with a small operating entity within a larger group structure. The technology stack is conventional consumer web infrastructure with payment-processor integrations; no AI/ML capabilities, proprietary models, or advanced automation are disclosed.

Name

EOS Deutscher Inkasso-Dienst GmbH

Legal name

EOS Deutscher Inkasso-Dienst GmbH

Website

https://eos-did.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

EOS Deutscher Inkasso-Dienst GmbH is a German debt collection firm that recovers outstanding receivables on behalf of enterprise creditors such as Telekom and Targobank, offering debtors an online service portal with multiple payment methods and installment plans to resolve outstanding claims.

Ownership category

akta.pro rank

Product category

Debt Collection Services

NAICS

Collection Agencies (56144)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Payment Processing for Collections (Lockbox, ACH, Card, IVR) (FSAKAJAJ)

akta.pro secondary industry

A2A Payouts & Disbursements (FSAMAFAG)

Keywords

• Debt collection services
• Receivables management
• Inkasso services
• Credit recovery
• Payment processing

Headquarters

HQ city

Hamburg

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Debt Collection Services for Creditors: EOS charges businesses (creditors such as Telekom, Targobank) for collecting their outstanding receivables. Revenue is generated through contingency fees on successfully recovered debts or service fees charged to the creditor client.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

EOS Deutscher Inkasso-Dienst GmbH provides outsourced debt collection (Inkasso) services on behalf of corporate creditors such as Telekom and Targobank, pursuing outstanding receivables from individual debtors. It operates the EOS Serviceportal (eos-serviceportal.de), a 24/7 digital self-service platform where debtors can review claim composition, set up installment plans, and pay via Klarna, SEPA direct debit, PayPal, Visa, Mastercard, and Apple Pay, with a 90-day payment history view.

Product overview

EOS Deutscher Inkasso-Dienst GmbH operates as a debt collection service provider offering two interconnected offerings: the EOS Serviceportal (an online self-service platform for debt payment and management) and traditional Inkasso-Dienstleistungen (debt collection services) that help businesses recover outstanding receivables. The Serviceportal serves as the customer-facing interface where debtors can view their claims, make payments through various methods (Klarna, PayPal, Visa, Mastercard, Apple Pay, SEPA direct debit), arrange installment plans, and track payment history. The core debt collection services work in tandem to pursue unpaid invoices, coordinate with credit bureaus like SCHUFA, and facilitate resolution of outstanding obligations.

Differentiator

Problem solved

Functional benefit

Products and services

• EOS Serviceportal 24/7 online self-service portal (eos-serviceportal.de) allowing debtors to view the composition of their claims, access payment options, set up installment plans, and review payment history for the last 90 days using an 11-digit claim number. Supports Klarna, SEPA direct debit, PayPal, Visa, Mastercard, and Apple Pay.
• Inkasso-Dienstleistungen (Debt Collection Services) Outsourced debt recovery services provided to corporate creditors (such as Telekom and Targobank), encompassing payment demand processing, installment arrangements, SCHUFA credit bureau reporting, and ongoing management of outstanding receivables from individual debtors.

Quantifiable outcome

• Debtors can access 90-day payment history through the service portal
• +1 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature4 records

Partnerships

One partnership is on record.

• BDIU - Bundesverband Deutscher Inkasso-Unternehmen e.V.coreOthersEOS Deutscher Inkasso-Dienst GmbH is a member of BDIU, the Federal Association of German Debt Collection Companies. BDIU membership signifies adherence to industry standards, professional codes of conduct, and legal compliance in debt collection practices. The association provides consumer information and dispute resolution mechanisms.

Scale indicators1 record

Recent moves5 records

Expansion highlights3 records

Emerging players

• collectAI (by Otto Group): AI-driven debt collection platform owned by Otto Group (the same group that owns EOS Group). Targets the same enterprise creditor segment with a machine-learning-first approach, creating an intra-portfolio competitive dynamic with traditional EOS collection operations.
• PAIR Finance: Berlin-based AI-powered digital debt collection startup serving enterprise creditors in Germany and Europe. Competes with EOS on the digital-debtor-experience axis with a more technology-native model, representing an emerging threat to traditional agency players.

Direct peers

• Tesch Inkasso: Mid-sized German debt collection agency serving business creditors across multiple verticals. Comparable in business model, German-only footprint, and B2B collection focus, though smaller in scale and brand recognition than EOS.
• Creditreform: Germany's largest credit bureau and debt collection group, offering consumer and commercial collection services to enterprise creditors. Directly comparable in target customers (German B2B creditors), service portfolio, and regulatory positioning to EOS Deutscher Inkasso-Dienst.
• Lowell: Pan-European debt collection and purchasing group with operations in Germany (formerly GFKL). Directly comparable in business model, target creditors, and German regulatory framework, and competes for the same enterprise collection mandates.
• BFS Finance: German provider of receivables management and collection services for consumer credit, retail, and e-commerce clients. Comparable in business model (contingency-fee B2B debt collection serving enterprise creditors) and target geography (Germany).
• Intrum: Europe's leading credit management and debt collection group with significant German operations. Competes head-to-head for German enterprise creditor mandates, offers comparable B2B collection services and similar regulatory frameworks, and operates at much larger scale.
• Riverty: Bertelsmann-owned financial services provider specializing in receivables management, debt collection, and payment services across Europe. Competes directly with EOS for German enterprise collection mandates, particularly in e-commerce and telecom verticals.
• Hoist Finance: European specialist in non-performing loan portfolios and debt collection with a German subsidiary. Comparable in regulatory positioning and enterprise creditor focus, with adjacent activity in debt purchasing that broadens the competitive overlap.

Broad incumbents

• EOS Group: The parent international organization of which EOS Deutscher Inkasso-Dienst is the German operating entity. Operates across multiple European countries with a broader portfolio including debt purchasing, factoring, and receivables management beyond traditional agency collection.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/eos-deutscher-inkasso-dienst-gmbh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EOS Deutscher Inkasso-Dienst GmbH