ESE Hospital El Carmen

What ESE Hospital El Carmen does

ESE Hospital El Carmen (Empresa Social del Estado Hospital El Carmen) is a first-level public healthcare institution (IPS) founded in 1986 and operated as a state-owned enterprise under the municipal government of El Carmen de Chucurí in the Santander department of Colombia. It provides ambulatory and emergency care to the general population of the El Carmen de Chucurí and San Vicente de Chucurí municipalities through two physical sites — a main headquarters in El Carmen de Chucurí and a branch (Sede San Vicente) — supported by 10 outpatient consultorios and a 24-hour emergency service. The service portfolio centers on Consulta Externa covering General Medicine, Nursing, Vaccination, Psychology, Dentistry, and Nutrition, complemented by community health brigades reaching rural veredas, periodic vaccination campaigns, and a call center for appointment scheduling.

The underlying technology stack is limited to basic hospital information systems for patient management, appointment scheduling, and clinical records; there is no proprietary technology, no AI/ML capability, and no digital health platform. Citizen-facing channels include the institutional website (esehospitalelcarmen-santander.gov.co), a Facebook page, the SIAU (Sistema de Información y Atención al Usuario) feedback system, and a PQRDS electronic petition and complaints portal. The hospital operates under the MIPG (Modelo Integrado de Planeación y Gestión) public management framework and Colombia's SGSSS regulatory regime, with governance by Gerente John Jairo Pimiento González and sub-managers for administrative, operational, internal control, and SIAU functions.

The business model is public-sector rather than commercial. Services are provided at no cost to patients affiliated with the SGSSS, and revenue is generated via capitated payments from EPS (Entidades Promotoras de Salud) health insurance entities, fee-for-service payments for procedures outside the capitation, and transfers from the municipal government of El Carmen de Chucurí and the Gobernación de Santander. As a government-owned entity, there is no equity ownership, no external investors, no funding rounds, and no M&A activity. The institution celebrated 40 years of operation in 2026, was placed under Red Alert in 2021 for its San Vicente branch, and remains active with ongoing vaccination drives and accountability hearings as of mid-2026.

Name

ESE Hospital El Carmen

Legal name

Empresa Social del Estado Hospital El Carmen

Website

https://esehospitalelcarmen-santander.gov.co

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

51–100 employees

Short description

ESE Hospital El Carmen is a state-owned first-level public hospital in Santander, Colombia, serving the populations of El Carmen de Chucurí and San Vicente de Chucurí with outpatient, emergency, and preventive care funded through the SGSSS public health system.

Ownership category

akta.pro rank

Headquarters

HQ city

El Carmen de Chucurí

HQ country

Colombia

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Revenue model

1. Public Healthcare Services Revenue: Operates as a public healthcare institution (ESE) funded through the Colombian General System of Social Security in Health (SGSSS). Revenue comes from capitated payments for affiliated population and fee-for-service payments for specific procedures under the POS (Obligatory Health Plan).

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

ESE Hospital El Carmen is a first-level public healthcare institution (IPS) that provides ambulatory outpatient consultations, 24-hour emergency services, vaccination, nursing, psychology, dentistry, and nutrition care to residents of El Carmen de Chucurí and San Vicente de Chucurí in Santander, Colombia. Services are delivered through two physical facilities and supplemented by community health brigades and vaccination campaigns that extend care to remote areas. All services are provided free of cost to patients affiliated with the Sistema General de Seguridad Social en Salud (SGSSS).

Product overview

ESE Hospital El Carmen is a first-level healthcare institution (IPS - Institución Prestadora de Servicios de Salud) that operates as a single unified healthcare facility offering multiple interconnected services. The core offering centers on Consulta Externa (external consultation) provided across 10 consultation offices for General Medicine, Nursing, Vaccination, Psychology, Dentistry, and Nutrition services. This is supported by 24-hour emergency services, a Call Center for appointment scheduling, and the SIAU (Sistema de Información y Atención al Usuario) system for patient information and quality monitoring. The institution also conducts periodic health brigades and vaccination campaigns to extend services to the broader community. All services operate within a framework of citizen participation mechanisms including the PQRDS system for petitions, complaints, and suggestions.

Differentiator

Problem solved

Functional benefit

Products and services

• Consulta Externa (External Consultation)
• Servicios de Urgencias (Emergency Services)
• Call Center Appointment Service
• Jornadas de Vacunación (Vaccination Campaigns)
• Brigadas de Salud (Community Health Brigades)

Named customers2 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and regional.

• Ministry of Health and Social Protection (Ministerio de Salud y Protección Social)coreOthersNational government ministry that establishes health policies, regulations, and standards that the ESE Hospital El Carmen must follow as a public healthcare institution operating under SGSSS.
• Departmental Health Secretariat of Santander (Secretaría de Salud Departamental)coreOthersDepartmental health authority providing coordination, supervision, and support for healthcare services in the Santander department.
• Municipality of El Carmen de ChucurícoreOthersLocal municipal government that oversees and funds the ESE Hospital as a public institution. The Hospital falls under the administrative direction of the municipal government.
• EPS - Health Promoting Entities (Entidades Promotoras de Salud)coreOthersHealth insurance companies within the SGSSS system that contract with the hospital to provide healthcare services to their affiliated members through capitated payments.
• Gobernación de SantanderregionalOthersDepartmental government of Santander that supports the hospital through regional health programs, including provision of EPP (personal protective equipment) and risk management support.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Clínica del Country: Established private hospital in Bogotá with a broad service portfolio. Comparable as a benchmark Colombian hospital that contrasts the public ESE model against private-sector scale, technology adoption, and capital structure.
• Centro Médico Imbanaco: Large private hospital complex in Cali offering a full spectrum of inpatient and outpatient services. Comparable as a Colombian healthcare provider benchmark for service breadth, technology adoption, and operational scale, illustrating where the ESE sits on the provider spectrum.
• Hospital Pablo Tobón Uribe: Major nonprofit university-affiliated hospital in Medellín. Comparable as a long-established Colombian hospital with a broad service portfolio and public-service orientation, representing a benchmark for institutional maturity.
• Hospital San Vicente Fundación: Large nonprofit hospital complex in Rionegro, Antioquia, operating as a broad incumbent in Colombian hospital care. Comparable as a Colombian hospital of similar vintage with a strong public-service mission, providing a benchmark for how a charity hospital scales services and operations.

Regional players

• Fundación Cardiovascular de Colombia: Specialized cardiovascular and high-complexity institution headquartered in Bucaramanga, Santander, the same department as the subject hospital. It is comparable as a regional healthcare anchor in Santander and a likely higher-level referral partner for ESE Hospital El Carmen.

Direct peers

• ESE Hospital Departamental de Villavicencio: Public departmental hospital operating as an Empresa Social del Estado in Meta, Colombia. It is a direct structural peer to ESE Hospital El Carmen — same ESE legal form, public funding model under SGSSS, and similar first-/second-level service mandate serving a regional catchment.
• ESE Hospital Universitario San Juan de Dios (Cali): Public ESE hospital in Cali, Valle del Cauca. It is a direct peer as another Empresa Social del Estado operating under SGSSS with public funding and a public-service mandate, providing a comparable governance and reimbursement benchmark.

Emerging players

• Hospital Internacional de Colombia: High-complexity hospital in Piedecuesta, Santander, the same department where ESE Hospital El Carmen operates. It is comparable as a regional healthcare provider in Santander and represents the type of higher-acuity referral destination the ESE sends complex cases to, while also competing for patients who can self-refer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/esehospitalelcarmen
• LinkedInlinkedin.com/company/ese-hospital-el-carmen

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ESE Hospital El Carmen