Burnaby Heights Physiotherapy Clinic

What Burnaby Heights Physiotherapy Clinic does

Burnaby Heights Physiotherapy Clinic, operating under the trade name "Expert Physio," is a private outpatient physiotherapy and rehabilitation clinic located at 6501 Sprott St #1 in Burnaby, British Columbia, co-located inside the Scotia Barn / Canlan Ice Sports facility. The practice was previously known as the "Burnaby 8 Rinks Clinic" and serves the general public of the Lower Mainland, with a natural orientation toward sports injuries given its ice sports venue location. The clinic operates with 13 staff: 10 physiotherapists and 3 administrative personnel, supporting a 300+ physician referral network and treating patients across a wide range of musculoskeletal and neurological conditions. Hours of operation are Monday-Friday 7AM-8PM and Saturday 7AM-2PM, and the clinic is co-owned by Lisa Price (BScPT, MCPA, FCAMT, SPC Cert) and Darin Cohen (BHK, MScPT, MCPA, FCAMT), both Fellows of the Canadian Academy of Manipulative Physiotherapy.

The clinic offers a broad service portfolio spanning physiotherapy, acupuncture, IMS (Intramuscular Stimulation) therapy, shockwave therapy, spinal decompression traction, vestibular rehabilitation, concussion management (baseline testing and treatment), custom orthotics, sports injury treatment, pain management, and tele-rehabilitation. The clinical team collectively holds 100+ years of experience and maintains professional affiliations with Gunn IMS, Sport Canada, GLAD Canada, Complete Concussions, and CAMPT, signaling adherence to recognized clinical protocols. Patients can book through the Jane App online platform or via phone, and the practice uses a blog, SEO, and social media presence (Instagram, LinkedIn, Facebook, Twitter) alongside Google AdWords remarketing for patient acquisition.

The business operates on a fee-for-service model with pricing that includes an initial assessment at $100, subsequent visits at $100, 60-minute assessments at $200, express visits at $70, extended visits at $135-$150, custom orthotics at $475, and concussion services at $135 each. Payment is accepted via cash, cheque, VISA, Mastercard, and debit, with direct billing offered for WorkSafeBC (WSBC) and ICBC claims (ICBC patients incur no surcharge) and MSP premium assistance accommodated. Direct billing with WSBC and ICBC broadens the payer mix beyond self-pay, while cancellation fees ($35-$100 depending on appointment length) provide minor revenue protection. There is no indication of franchise expansion, multi-location footprint, or external capital raises; the clinic currently operates as a single-site, owner-operated practice.

Name

Burnaby Heights Physiotherapy Clinic

Legal name

Expert Physio

Website

https://expertphysio.ca

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Burnaby Heights Physiotherapy Clinic (operating as Expert Physio) is a private outpatient physiotherapy clinic in Burnaby, BC, employing 10 physiotherapists and 3 administrative staff, delivering sports injury, concussion, vestibular, and rehabilitation services from a site co-located with Canlan Ice Sports.

Ownership category

akta.pro rank

Product category

Physiotherapy Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Orthopedic, Prosthetic & Surgical Appliances & Supplies (3842)

akta.pro primary industry

Orthopedic & Sports Rehabilitation Centers (HLAFAFAI)

akta.pro secondary industries

Sports Medicine (HLAKALAB), Musculoskeletal (MSK) & Physical Therapy Virtual Care (HLALADAC)

Keywords

• Physiotherapy services
• Manual therapy treatment
• Sports injury rehabilitation
• Concussion management care
• Vestibular rehabilitation therapy

Headquarters

HQ city

Burnaby

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Physiotherapy Services: Fee-for-service physiotherapy with per-visit pricing. Initial assessments, subsequent visits, and extended visits available. Direct billing offered for WSBC and ICBC clients. MSP premium assistance accepted.
2. Specialty Treatments: Additional charges for specialty services including IMS therapy, shockwave therapy, concussion treatment, and custom orthotics
3. Insurance Billing: Direct billing for WSBC and ICBC clients. Accepts MSP premium assistance with surcharges. Various extended health insurance plans accepted.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Expert Physio is a physiotherapy clinic in Burnaby, BC offering evidence-based physiotherapy services including manual therapy, exercise therapy, and electrotherapy. The clinic specializes in treatments for musculoskeletal injuries, chronic pain, sports injuries, concussions, vestibular disorders, and provides custom orthotics and tele-rehabilitation services. Operates with a team of 10 physiotherapists providing over 100 years of cumulative experience.

Product overview

Expert Physio is a physiotherapy clinic offering a comprehensive suite of therapeutic services for clients of all ages and abilities. The core offering is physiotherapy, which incorporates manual therapy, exercise therapy, and electrotherapy techniques. Specialized services include acupuncture, IMS therapy, shockwave therapy, spinal decompression traction, vestibular rehabilitation, concussion management (baseline testing and treatment), custom orthotics, sports injury treatment, and tele-rehabilitation for remote clients. The clinic operates with a team of 10 physiotherapists with over 100 years of cumulative experience, providing services out of their Scotia Barn facility in Burnaby, BC.

Differentiator

Problem solved

Functional benefit

Products and services

• Physiotherapy Core evidence-based physiotherapy service using manual therapy, exercise therapy, and electrotherapy. Includes hands-on techniques such as massage, joint mobilization, and soft tissue manipulation, offered to clients of all ages and abilities.
• Acupuncture Traditional acupuncture technique performed by physiotherapists to address pain and promote healing through targeted needle placement at specific body points.
• IMS Therapy (Intramuscular Stimulation) Specialized technique using acupuncture-style needles to treat chronic pain related to nerve dysfunction by targeting tight muscle trigger points. Based on the Gunn IMS model.
• Shockwave Therapy Non-invasive treatment using high-energy acoustic waves to stimulate recovery processes. Effective for tendinitis, plantar fasciitis, calcific shoulder tendinopathy, patellar tendinopathy, and muscle pain. Sessions are 20-30 minutes, typically requiring 3-5 sessions spaced a week apart.
• Spinal Decompression Traction Therapy Therapeutic technique designed to relieve spinal pain and promote healing through controlled mechanical decompression of spinal structures.
• Vestibular Rehabilitation Specialized physiotherapy service treating disorders related to the inner ear and brain affecting balance and eye movement. Includes gaze stability exercises, balance training, and habituation to reduce dizziness and fall risk.
• Acute Concussion Management Immediate assessment and treatment services for concussions, including initial evaluation and early intervention protocols aligned with the Complete Concussions (CCMI) network.
• Concussion Baseline Testing

Quantifiable outcome

• More than 300 physicians in the Lower Mainland refer their patients to Expert Physio
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Gunn IMS (Gunn Intramuscular Stimulation)coreStrategic or Co-development PartnerProfessional certification and training partnership for IMS therapy techniques based on the Gunn IMS model for treating chronic neuropathic pain.
• Sport CanadacoreStrategic or Co-development PartnerSport physiotherapy certification and training affiliation for sports injury treatment and prevention.
• GLAD CanadacoreStrategic or Co-development PartnerOsteoarthritis treatment certification program for evidence-based exercise and education interventions.
• Complete ConcussionscoreStrategic or Co-development PartnerConcussion management network providing baseline testing, assessment, and treatment protocols with CCMI database integration.
• CAMPT (Canadian Academy of Manipulative Physiotherapy)coreStrategic or Co-development PartnerSpine and joint manipulation certification body for advanced manual therapy training.
• Scotia Barn / Canlan Ice SportsminorChannel Partner/ Reseller/ DistributorFacility hosting the clinic location, providing ice sports facility context and co-location arrangement.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Fortius Sport & Health: BC-based integrated sport medicine and rehabilitation facility combining physiotherapy, sport medicine physicians, and performance services. Direct comparable on orthopedic/sports rehabilitation, concussion management, and Lower Mainland physician referral model.
• ProActive Physiotherapy & Sports Injury Centre: Lower Mainland physiotherapy clinic group offering manual therapy, IMS, shockwave, concussion, and orthotic services with multi-clinic presence. Comparable service mix and adjacent geographic catchment in the Vancouver/Burnaby corridor.
• Myodetox: Multi-location Canadian physiotherapy and recovery brand specializing in manual therapy, MSK care, and movement-based treatment with a strong content/brand presence. Closely comparable target customer (active adults, athletes), service mix, and growth-via-multi-clinic model.
• INSYNC Physiotherapy: Burnaby/Vancouver-area physiotherapy clinic offering sports injury rehab, IMS, vestibular therapy, and direct-billing to extended health plans. Direct local competitor with overlapping service mix and referral-driven patient acquisition.
• Allan McGavin Sports Medicine Centre: UBC-affiliated sport medicine and physiotherapy clinic in Vancouver providing orthopedic and sports injury rehabilitation, concussion care, and physician-embedded referrals. Direct comparable in specialty services and academic-clinical positioning.
• Back in Motion Rehabilitation: BC-based physiotherapy clinic network offering orthopedic, vestibular, concussion, and workplace-injury rehab with direct billing to WSBC and ICBC. Closely comparable service line-up, payer relationships, and Lower Mainland referral dynamics.

Others

• Complete Concussions: National concussion management network and certification body that Expert Physio partners with for baseline testing and treatment protocols. Comparable through shared clinical protocols and database integration but operates as a network/platform rather than a clinic.
• Jane App: Vancouver-based practice management software used by Expert Physio for online booking and clinic operations. Not a direct competitor but an enabling technology vendor whose footprint across Canadian PT clinics shapes the competitive technology baseline.

Broad incumbents

• CBI Health Group: One of Canada's largest networks of physiotherapy, rehabilitation, and healthcare clinics with broad geographic coverage and employer-payer contracts. Directly comparable service mix (PT, concussion, vestibular, MSK) and direct billing infrastructure, but operates at national scale versus Expert Physio's single Burnaby location.
• Lifemark Health Group: National Canadian provider of physiotherapy, rehabilitation, and specialty health services across hundreds of clinics. Overlaps directly with Expert Physio's MSK, concussion, vestibular, and orthotics service lines, with the added scale of corporate, insurer, and government contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/burnaby-heights-physiotherapy-clinic

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Burnaby Heights Physiotherapy Clinic