EYC - Now Symphony EYC, a Symphony Retail Solutions business

What EYC - Now Symphony EYC, a Symphony Retail Solutions business does

Symphony EYC is the retail and CPG-focused business unit of SymphonyAI, a private enterprise AI software company headquartered in Palo Alto, California. Originally founded in 2003 in Richmond, Surrey, United Kingdom as EYC, the company was acquired and rebranded as Symphony EYC under Symphony Retail Solutions, serving high-velocity retailers and CPG brands with vertical AI for assortment, pricing, promotion, shelf execution, demand forecasting, and supply chain optimization. The core product is the Connected Retail Platform, which integrates Assortment Intelligence, Merchandising Intelligence, Store Intelligence, and Supply Chain Intelligence modules and adds six AI agents — Product Launch Optimization, Category Reset Optimization, Sales Performance, Promotion Optimization, Competitive Analysis, and Discount Planning — that proactively identify issues and act in real time. The platform is built on the Eureka Vertical AI Platform, a domain-specific AI infrastructure that unifies forecasting, merchandising, and supply chain execution from warehouse to shelf to register.

The broader SymphonyAI group extends this vertical AI approach into Financial Services (Sensa for anti-money laundering and fraud detection, named a Leader in the Forrester Wave for AML Solutions in 2025), Industrial and Manufacturing (real-time root cause analysis, connected worker), Enterprise IT (SymphonyAI Summit for IT service management, PinkVERIFY certified on 13 processes), and Media. SymphonyAI was named Microsoft AI Partner of the Year in 2025, and its solutions are distributed through the Azure Marketplace in addition to direct enterprise field sales. The company maintains enterprise-grade security and privacy certifications including ISO 27001, SOC 2 Type II, HIPAA, GDPR, and EU-U.S. Data Privacy Framework.

Symphony EYC operates a quote-based enterprise SaaS model with annual subscription contracts tailored to customer size and use case. Customer outcomes cited include $200M annual profit gains at a national supermarket chain, $150M annual profit increase at a $14B convenience store chain, 1,000+ stores transformed at PepsiCo Northern Europe, 300+ stores scaled at Foodstuffs, $1M profit uplift per promotion at Save A Lot, and 77% fewer false alerts in AML at Absa. Named enterprise customers span Albertsons, Southern Co-op, Rema 1000, Kraft Heinz, AGCO, and Absa. The company is privately held under SymphonyAI with multiple wholly-owned subsidiaries across retail, financial services, industrial, and IT service management verticals.

Name

EYC - Now Symphony EYC, a Symphony Retail Solutions business

Legal name

Symphony Innovation, LLC

Website

https://eyc.com

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Symphony EYC, part of SymphonyAI, provides vertical AI software for retailers and CPG brands via its Connected Retail Platform, offering assortment, merchandising, store, and supply chain intelligence with autonomous AI agents for high-velocity enterprise customers.

Ownership category

akta.pro rank

Headquarters

HQ city

Palo Alto

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription (Platform & AI Solutions): SymphonyAI delivers its vertical AI solutions as cloud-based SaaS subscriptions, with customers accessing the platform on a recurring subscription basis. The company operates as a service provider processing customer data under written service contracts. No data is sold to third parties.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

Symphony EYC sells the Connected Retail Platform, an AI-powered retail and CPG analytics suite that integrates demand forecasting, assortment intelligence, merchandising intelligence, store intelligence, and supply-chain optimization into a single real-time system. It is delivered as enterprise SaaS with autonomous AI agents that execute decisions on pricing, promotions, shelf, and category performance. The product is sold to high-velocity retailers and CPG brands globally.

Product overview

SymphonyAI is an enterprise AI company offering a platform-plus-modules architecture. The Eureka AI Platform serves as the foundational vertical AI infrastructure, with industry-specific applications including: the Connected Retail Platform (with modules for Assortment Intelligence, Merchandising Intelligence, Store Intelligence, and Supply Chain Intelligence) plus six AI agents (Product Launch Optimization, Category Reset Optimization, Sales Performance, Promotion Optimization, Competitive Analysis, and Discount Planning); Sensa Investigation Hub for financial services; and SymphonyAI Summit for IT service management. The Connected Retail Platform unifies forecasting, merchandising, and supply chain execution in real time for high-velocity retailers.

Differentiator

Problem solved

Functional benefit

Brands

• SymphonyAI Summit: Unified IT management platform for enterprise IT service management
• SymphonyAI Sensa
• SymphonyAI Retail
• 1010data
• Eureka AI Platform

Products and services

• Connected Retail Platform

Quantifiable outcome

• 3.5% Sales lift; 98% Forecast accuracy; 20% Increase in customer loyalty (Retail)
• +8 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature5 records

Partnerships

One partnership is on record.

• Microsoftflagship / coreTechnology or IntegrationSymphonyAI is named Microsoft's AI Partner of the Year, delivering production-ready, domain-specific AI on Azure. SymphonyAI's agentic solutions are available on Azure Marketplace. The partnership involves co-selling, co-marketing, and technology integration across retail, manufacturing, and financial services verticals.

Scale indicators12 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ServiceNow: ServiceNow is the dominant enterprise IT service management and workflow automation platform, directly competing with SymphonyAI Summit for IT service management, IT asset management, and service automation budgets.
• SAS: SAS provides advanced analytics, fraud detection, and anti-money laundering software to banks and financial institutions. It is a direct peer for SymphonyAI Sensa in the Forrester Wave AML Solutions market where SymphonyAI was named a 2025 Leader.
• C3.ai: C3.ai sells vertical AI applications (including for retail, financial services, and manufacturing) on a model-driven platform. It overlaps SymphonyAI's vertical-AI go-to-market across multiple industries and competes for similar enterprise AI budgets.
• RELEX Solutions: RELEX provides AI-driven retail planning (forecasting, replenishment, assortment, space, and workforce) to grocery and convenience chains globally. It is a direct peer to SymphonyAI's Supply Chain, Assortment, and Store Intelligence modules among the same retail verticals.
• o9 Solutions: o9 delivers an AI-powered integrated business planning platform covering demand planning, merchandising, and supply chain for retailers and CPG brands. It is one of the closest comparable vertical-AI planning stacks for the same retail buyer SymphonyAI targets.
• Blue Yonder: Blue Yonder (a Panasonic company) provides AI-driven supply chain, merchandising, and replenishment solutions to large grocery, convenience, and CPG customers. It competes head-to-head with SymphonyAI Connected Retail Platform on assortment, demand forecasting, and store execution among the same enterprise retail accounts.
• Manhattan Associates: Manhattan Active offers unified supply chain, inventory, and omnichannel commerce platforms to large retailers and CPG companies. It competes with SymphonyAI's Connected Retail Platform on supply chain execution and store-level decisioning for enterprise retail customers.

Broad incumbents

• SAP: SAP offers broad ERP, retail (CAR), and supply chain suites plus embedded AI for grocery, CPG, and industrial customers. It competes with SymphonyAI as an incumbent platform across multiple verticals and is frequently part of the same enterprise evaluation.
• Palantir Technologies: Palantir sells Foundry and the Artificial Intelligence Platform for enterprise data integration and operational decisioning across retail, manufacturing, and financial services. It is a broad incumbent in the enterprise AI/decisioning category where SymphonyAI vertical agents compete.
• Oracle: Oracle offers Retail (RETEK-derived), Fusion ERP, and financial crime/AML suites serving many of the same large retailers, CPG brands, and banks as SymphonyAI. It is a broad incumbent competitor and incumbent data/AI ecosystem player.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/eyc

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EYC - Now Symphony EYC, a Symphony Retail Solutions business