Familienservice

What Familienservice does

Familienservice der FAU und des UKER is an internal service unit of Friedrich-Alexander-Universität Erlangen-Nürnberg (FAU) and Uniklinikum Erlangen (UKER), operational since at least the modern era of the university (founded 1743). It coordinates and networks family support services for students, employees, and their relatives at both institutions, organized around three pillars: Beratung (counseling on maternity protection, parental leave, parental allowance, child benefit, BAföG, and Wissenschaftszeitvertragsgesetz), Kinderbetreuung (childcare, including daycare spots, holiday care in Erlangen and Nuremberg, emergency care via the Känguru and Pinguin programs, babysitting, mobile KidsBoxen, parent-child rooms, and parent-child exercise classes), and Angehörigenpflege (eldercare support including lectures, lunch talks, seminars, and regional contact points). A Tagungsservice (conference service) rounds out the offering for parents attending academic events. The unit is funded by the public university and operates as a free service to its institutional population of roughly 40,000 students, 600+ professors, and approximately 6,700 employees, with no commercial pricing, no customer billing, and no product technology stack beyond a standard university web presence. Its go-to-market is exclusively institutional: it drives engagement through FAU's central website, internal communications, and social channels (Facebook, Twitter/X, Xing, RSS).

The business model is a state-funded cost center rather than a revenue-generating entity. There is no ARR, no per-seat pricing, no channel partners, and no external investors. The Familienservice is staffed by a small team of 9 employees and is sustained through the parent university's public budget, with operational reach extended via a network of strategic partners including Best Practice Club Familie in der Hochschule, Erlangen Bündnis für Familien, Bündnis für Familie, Dual Career Netzwerk Nordbayern, Johanniter-Unfall-Hilfe, AWO Erlangen-Höchstadt, Studierendenwerk Erlangen-Nürnberg, DHB, and Mama-Mia. Distribution is fully leveraged through FAU's existing administrative infrastructure — student portals, HR channels, faculty referrals, and on-site facilities in Erlangen and Nuremberg — making it effectively the single integrated front door for work-life balance advice across FAU and UKER.

Name

Familienservice

Legal name

Familienservice der Friedrich-Alexander-Universität Erlangen-Nürnberg und des Uniklinikums Erlangen

Website

https://familienservice.uni-erlangen.de

Company type

Private

Founded year

1743

Operating status

Operating

Headcount range

1–10 employees

Short description

Familienservice is the internal family service unit of Friedrich-Alexander-Universität Erlangen-Nürnberg and Uniklinikum Erlangen, coordinating free work-life balance, childcare, and eldercare support for the institutions' students, employees, and relatives.

Ownership category

akta.pro rank

Product category

University Family Support Services

NAICS

Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (624120), Child and Youth Services (62411)

SIC

Services-Social Services (8300)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Family Caregiver Support, Training & Coaching (HLADAGAK), Family Caregiver Coaching, Education & Support (HSABAIAI)

Keywords

• University family services
• Work-life balance advisory
• Childcare coordination services
• Parental leave counseling
• Eldercare support services

Headquarters

HQ city

Erlangen

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. University-funded services: Familienservice operates as a free support service funded by Friedrich-Alexander-Universität Erlangen-Nürnberg and Uniklinikum Erlangen. The service provides advisory and coordination for work-life balance without charging fees to students, employees, or their relatives.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Familienservice is a departmental service unit of Friedrich-Alexander-Universität Erlangen-Nürnberg that coordinates and networks family support services for students, employees, and their relatives at FAU and Uniklinikum Erlangen. It provides advisory services on maternity protection, parental leave, parental allowance, and child benefit; coordinates childcare including daycare placements, holiday care, emergency childcare, and babysitting services; and offers eldercare support including lectures, lunch talks, and seminars for caregivers. All services are provided free of charge as part of the university's family benefits.

Product overview

Familienservice der FAU und des UKER is a university family service that coordinates and networks the diverse offerings for students, employees, and their family members at Friedrich-Alexander-Universität Erlangen-Nürnberg and at the University Hospital Erlangen (UKER). The service is structured as a unified advisory and coordination hub offering three interconnected service pillars: Beratung (counseling on maternity protection, parental leave, parental allowance, child benefit, and student financial aid), Kinderbetreuung (comprehensive childcare including regular daycare, holiday care, emergency care under the Känguru and Pinguin programs, babysitting service, KidsBoxen mobile rooms, and parent-child exercise), and Angehörigenpflege (eldercare including lecture series, lunch talks, seminars, and regional contact points). The portfolio also includes specialized offerings such as a Tagungsservice (conference service) for parents attending academic events, all unified under one coordination service for work-life-family compatibility questions.

Differentiator

Problem solved

Functional benefit

Products and services

• Beratung (Counseling Services) Comprehensive advisory services covering maternity protection, parental leave, parental allowance, child benefit, BAföG (student financial aid), scholarships for student parents, and the Wissenschaftszeitvertragsgesetz (German Science Time Contract Act). Available to students, employees, and their relatives at FAU and UKER.
• Kinderbetreuung (Childcare Services) Full suite of childcare solutions including daycare spots for FAU and UKER employees and students, holiday care programs in Erlangen and Nuremberg, babysitting service, emergency care (Känguru and Pinguin programs), conference service, parent-child rooms, mobile KidsBoxen, day café for student parents, and parent-child exercise classes.
• Ferienbetreuung (Holiday Care) Structured holiday childcare programs offered during Fasching (carnival), Easter, Pentecost, summer, autumn, and Buss-und-Bettag holidays, available at locations in Erlangen and Nuremberg for children of FAU and UKER students and employees.
• Notfallbetreuung (Emergency Care) Emergency childcare programs (Känguru and Pinguin) providing last-minute care solutions for children of university and hospital staff when regular arrangements are unavailable.
• Angehörigenpflege (Eldercare Services) Support services for employees caring for family members, including lecture series, lunch talks, seminars for staff, regional contact points, and information on leave options for caregivers.
• Tagungsservice (Conference Service) Services supporting parents attending conferences and academic events, facilitating participation by providing childcare solutions during professional obligations.

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Best Practice Club Familie in der HochschulecoreStrategic or Co-development PartnerMember of the Best Practice Club Familie in der Hochschule (Family at University Best Practice Club), a network for sharing best practices in work-life balance at German universities.
• Erlanger Bündnis für FamiliencoreStrategic or Co-development PartnerPartner in the Erlangen Alliance for Families, a regional coalition promoting family-friendly policies and services in the Erlangen area.
• Bündnis für FamilieminorStrategic or Co-development PartnerPartner in the national Alliance for Family initiative supporting family-friendly communities.
• Dual Career Netzwerk NordbayerncoreStrategic or Co-development PartnerPartner in the Dual Career Network Northern Bavaria, supporting dual-career couples with career transition services.
• Johanniter-Unfall-Hilfe (JUH)minorStrategic or Co-development PartnerCooperation partner for family support services, potentially providing first aid training or emergency services support.
• AWO Erlangen-HöchstadtminorStrategic or Co-development PartnerPartner with Arbeiterwohlfahrt (AWO) Erlangen-Höchstadt for social services and family support coordination.
• Studierendenwerk Erlangen-NürnbergcoreStrategic or Co-development PartnerClose cooperation with the Student Services organization for student welfare, housing, and family support services.
• DHB - Deutscher HausfrauenbundminorStrategic or Co-development PartnerPartner organization supporting household and family management support services.
• Mama-MiaminorStrategic or Co-development PartnerPartner for family-related services, likely providing parenting resources or family event support.

Scale indicators1 record

Recent moves6 records

Expansion highlights3 records

Others

• Best Practice Club Familie in der Hochschule: The Best Practice Club is the German peer network of which Familienservice FAU/UKER is a member; it facilitates best-practice sharing among university family services. Comparable as a thematic/ecosystem participant rather than a direct competitor.
• Johanniter-Unfall-Hilfe (JUH): JUH is a listed minor cooperation partner of Familienservice for emergency-related family support. Comparable as an enabling partner in emergency childcare and caregiver support rather than a direct competitor.
• AWO Erlangen-Höchstadt: AWO is a listed minor cooperation partner that supplies social and family-support services in the Erlangen region. Functions as a service delivery partner to Familienservice rather than a direct competitor.
• Duale Career Netzwerk Nordbayern: The Dual Career Network Northern Bavaria is a listed core cooperation partner supporting dual-career couples with career transition services. Comparable as a thematic peer in work-life-balance programming for academic households, regionally focused.

Regional players

• Studierendenwerk Erlangen-Nürnberg: The local student services organization is a listed core cooperation partner of Familienservice, providing student welfare, housing, and family support. Overlaps in childcare and family-support services for the same geographic student population but is legally separate from FAU.

Direct peers

• Familienbüro TU München: The family office of Technical University of Munich provides childcare coordination, parental leave advisory, and eldercare support to TUM students and employees. It is the closest functional equivalent to Familienservice FAU/UKER within the German university system, operating the same model of integrated work-life-balance coordination.
• KIT Familienservice (Karlsruher Institut für Technologie): KIT's family service provides childcare placement, parental leave guidance, and family-friendly workplace programs to KIT staff and students. Comparable as a peer university family-services unit in Germany with the same institutional mandate.
• RWTH Aachen Family Service: RWTH Aachen's family service delivers childcare advisory, holiday care, and dual-career support for a major technical university community. Directly comparable as a peer German university family service with similar scope and institutional positioning.
• Humboldt-Universität Familienbüro: Humboldt University's family office offers advisory and coordination services to students and staff on childcare, parental leave, and care for relatives. Functions as a parallel departmental unit within a large German public university, mirroring Familienservice's structure.

Emerging players

• Berufsfamilie (pme Familienservice Group): pme Familienservice is a commercial provider of employee family-services and eldercare advisory programs for German employers. Comparable as a market alternative that delivers the same kind of coordination/advisory portfolio commercially to companies and institutions, representing a potential externalization option for universities.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/UniFAU
• Facebookfacebook.com/Uni.Erlangen.Nuernberg
• LinkedInlinkedin.com/company/familienservice

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Familienservice