Family Crisis Center of the Big Bend, Inc.
Family Crisis Center of the Big Bend is a 501(c)(3) nonprofit providing free, confidential crisis intervention, emergency shelter, and advocacy services to survivors of domestic violence, sexual assault, violent crime, stalking, and teen dating violence across the rural Texas Big Bend region, funded by donations, grants, and earned income from its Deja Vu thrift store and TRAX transportation program.
- Company typePrivate
- Founded1981
- HeadquartersAlpine, United States
- Headcount1–10
- GTM typeB2C
- OfferingServices
What Family Crisis Center of the Big Bend, Inc. does
Family Crisis Center of the Big Bend, Inc. (FCCBB) is a 501(c)(3) nonprofit organization founded in 1981 and incorporated in Texas in 1983, headquartered in Alpine, Texas, that provides free and confidential crisis services to survivors of domestic violence, sexual assault, violent crime, stalking, and teen dating violence across a five-county Big Bend region (Brewster, Presidio, Jeff Davis, Terrell, and Pecos). Core service offerings include a statewide 24/7 crisis hotline (1-800-834-0654), emergency shelters in Alpine and Presidio, peer counseling, safety planning, legal and medical advocacy and accompaniment, Crime Victims Compensation assistance, community education, and counseling referrals. Service delivery relies entirely on trained human advocates and community-based operations; there is no disclosed technology platform, app, or API, and FCCBB does not market a software product.
The organization's business model is a hybrid of contributed revenue and modest earned income. The dominant funding stream is charitable donations and grants from individuals, foundations, and government sources, including historical support from the Department of Human Services, Victims of Crime Act (VOCA), Meadows Foundation, and more recently the Permian Basin Area, Mabee, F. Marie Hall, Hendershott, Yarborough, Potts and Sibley Foundations, plus a September 2022 Sharing Success Grant from Rio Grande Electric Cooperative and partners CoBank and LCRA. Earned income comes from two operating sub-brands: Deja Vu Resale Store, a thrift store in Alpine where 100% of profits fund crisis center services and clients can shop for free; and the TRAX Transportation Program, a public transit service acquired in January 2024 that runs fare-based routes ($1.00-$8.25 by distance zone) across Brewster, Culberson, Hudspeth, Jeff Davis, and Presidio counties, with payments also received from Medicaid SafeRide/Access2Care, AAA, and Big Bend Regional Hospital District for medical transportation. All direct crisis services are provided at no cost to clients.
FCCBB is governed by an independent Board of Directors and led by Executive Director Letty Carrillo; it has no parent company and no venture capital or private equity ownership. The organization is currently executing a $1 million Building Futures capital campaign (2022 onward) to renovate a purchased Alpine Community Center building into expanded office and emergency shelter space, with construction beginning in January 2024 and completion targeted for Summer 2025. Service reach is community-led, accessed through outreach, the 24/7 hotline, referrals, and word-of-mouth across a large, sparsely populated rural geography where FCCBB functions as the only dedicated crisis services provider.
Family Crisis Center of the Big Bend, Inc. firmographics
Firmographics- Name
- Family Crisis Center of the Big Bend, Inc.
- Legal name
- Family Crisis Center of the Big Bend, Inc.
- Website
- https://fccbb.org
- Company type
- Private
- Founded year
- 1981
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Family Crisis Center of the Big Bend is a 501(c)(3) nonprofit providing free, confidential crisis intervention, emergency shelter, and advocacy services to survivors of domestic violence, sexual assault, violent crime, stalking, and teen dating violence across the rural Texas Big Bend region, funded by donations, grants, and earned income from its Deja Vu thrift store and TRAX transportation program.
- Ownership category
- akta.pro rank
Family Crisis Center of the Big Bend, Inc. industry classification
Industry- Product category
- Crisis Intervention and Survivor Support Services
- NAICS
- Other Individual and Family Services (624190), Emergency and Other Relief Services (624230), Individual and Family Services (6241), Child and Youth Services (624110)
- SIC
- Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro industry
- Mental Health & Crisis Support Services
Keywords
Where Family Crisis Center of the Big Bend, Inc. is headquartered
LocationHeadquarters
- HQ city
- Alpine
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Family Crisis Center of the Big Bend, Inc. business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Supply Chain, Others, Marketing or Sales
Revenue model
- Donations and Grants: As a 501(c)(3) nonprofit organization, the center relies on charitable donations from individuals, foundations, and government grants to fund operations and services.
- Deja Vu Resale Store: The Deja Vu thrift store accepts donated items and consignment items, with 100% of profits funding crisis center services. Clients can also shop for free for items they need.
- TRAX Public Transportation Fares: The transportation program generates revenue through public transportation fares based on mileage zones, as well as payments from Medicaid SafeRide/Access2Care, AAA, and Big Bend Regional Hospital District for medical transportation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free Crisis Support Services |
| Unit Pricing | Pay-as-you-go | Public Transportation Fares |
| Transaction based/ take rate | Pay-as-you-go | Thrift Store Sales |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels4 records
Family Crisis Center of the Big Bend, Inc. product offering
Product offeringCore offering
Family Crisis Center of the Big Bend is a 501(c)(3) nonprofit that provides free, confidential crisis intervention, advocacy, and emergency shelter services to survivors of domestic violence, sexual assault, violent crime, stalking, and teen dating violence across the five-county Big Bend region of Texas. Services are delivered through a 24/7 hotline, multiple physical offices, emergency shelters, and community education programs, all at no cost to clients. The organization also operates the TRAX public transportation program (acquired January 2024) and the Deja Vu Resale Store thrift store, both of which extend its community footprint and generate funding to support core crisis services.
Product overview
Family Crisis Center of the Big Bend (FCCBB) operates as a single nonprofit organization offering integrated crisis support services rather than a software platform. The core offerings include a 24/7 Crisis Hotline providing immediate survivor support, combined with specialized services for Domestic Violence, Sexual Assault, Violent Crime, Teen Dating Violence, and Stalking. These services encompass advocacy, peer counseling, crisis intervention, safety planning, legal advocacy, counseling referrals, and emergency shelter. FCCBB also operates the TRAX Transportation program providing public transit across five counties, and the Deja Vu Resale Store which generates funding while providing free shopping for clients. The Building Futures Campaign represents a capital expansion initiative to relocate and expand the Alpine facility.
Differentiator
Problem solved
Functional benefit
Brands
- Deja Vu Resale Store: Thrift store operated as a project of the Family Crisis Center of the Big Bend. All profits fund crisis center services. Customers can shop for free, and the store accepts donated items, gently used clothing, household items, and consignment items.
- TRAX Transportation
- Building Futures
Products and services
- 24/7 Crisis Hotline A 24-hour, statewide crisis hotline (1-800-834-0654) providing immediate confidential support to survivors of domestic violence, sexual assault, violent crime, and stalking in the Big Bend region of Texas, available regardless of age, gender, income, or language.
- Domestic Violence Services Free, confidential services for survivors of domestic violence including peer counseling, safety planning, community referrals, financial assistance, and emergency shelter for individuals and families fleeing abusive situations.
- Sexual Assault Services Compassionate advocacy services for survivors of sexual assault including support with police reports, SANE exams, and accompaniment to police stations or hospitals.
- Violent Crime Services Support for survivors of violent crime and their families, including assistance with Crime Victims' Compensation applications, legal advocacy, and emotional support.
- Teen Dating Violence Services Advocacy and accompaniment services addressing physical, emotional, mental, and social forms of teen dating violence, including appointments with advocates and support for teens experiencing abusive relationships.
- Stalking Services Services for stalking survivors including advocacy, peer counseling, crisis intervention, safety planning, community referrals, counseling, and legal advocacy to navigate the legal system.
- Emergency Shelter Temporary housing for survivors escaping abusive situations, with locations in Alpine and a three-bedroom shelter in Presidio, free and confidential to clients.
- TRAX Transportation Program Cost-effective public transportation service providing passenger routes to and from Odessa, Crane, McCamey, Ft. Stockton, Alpine, Marfa, and Presidio, including medical transportation accepting Medicaid SafeRide/Access2Care, AAA, and Big Bend Regional Hospital District.
- Deja Vu Resale Store Thrift store in Alpine accepting donated and consignment items, where 100% of profits fund FCCBB crisis services and clients can shop for free; open Monday-Saturday 10am-6pm.
Quantifiable outcome
- Over 1,300 clients served annually on average
- +3 more outcomes
Companies that use Family Crisis Center of the Big Bend, Inc.
Customer profileSegments6 records
Ideal customer profiles3 records
Family Crisis Center of the Big Bend, Inc. technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Family Crisis Center of the Big Bend, Inc. partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Sul Ross State University Industrial Arts DepartmentminorThe university department assisted the mission by building a new thrift store in Alpine, which currently operates as Deja Vu.
Scale indicators6 records
Recent moves12 records
Expansion highlights5 records
Family Crisis Center of the Big Bend, Inc. competitors and assessment
Company assessmentBroad incumbents
- RAINN (Rape, Abuse & Incest National Network): National anti-sexual-violence organization operating the national sexual assault hotline and resource directory. Closely comparable to FCCBB's sexual assault services and statewide hotline routing role.
- National Domestic Violence Hotline: Nationwide 24/7 crisis hotline and resource referral service for domestic violence survivors. Direct functional overlap with FCCBB's 24/7 hotline service, operating as a broad incumbent at the national scale.
- Houston Area Women's Center: Texas nonprofit providing domestic violence, sexual assault, and trafficking survivor services including shelter, hotline, and counseling. Direct functional peer to FCCBB in crisis-services scope and free-service model, though serving a major metropolitan market.
- The Women's Center (Fort Worth / Tarrant County): Texas-based nonprofit providing crisis intervention, shelter, and advocacy for survivors of domestic violence and sexual assault. Closely comparable mission and service stack to FCCBB.
- SafeHaven of Tarrant County: Texas-based nonprofit providing shelter, advocacy, and crisis services for survivors of domestic violence and sexual assault. Larger incumbent operating a broader urban service area; comparable mission and crisis-services model to FCCBB but at materially larger scale.
- Family Violence Prevention Services (San Antonio): Texas nonprofit operating the Battered Women's Shelter and rape crisis center in Bexar County, offering shelter, hotline, and advocacy. Comparable crisis-services and shelter model to FCCBB though serving a much larger urban population.
Others
- Salvation Army West Texas / Big Bend region: Faith-based nonprofit providing emergency shelter, social services, and crisis support across West Texas including the Big Bend region. Comparable emergency-shelter and social-assistance function for vulnerable populations in the same service geography.
- Texas Council on Family Violence: Statewide umbrella and advocacy organization supporting Texas family violence service providers. Not a direct service peer but a coordination/funding partner ecosystem relevant to FCCBB's mission and a comparable industry reference point.
Market position
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Family Crisis Center of the Big Bend, Inc. social profiles
Digital presenceFamily Crisis Center of the Big Bend, Inc. compliance and trust
Trust signalCompliance2 records
Family Crisis Center of the Big Bend, Inc. financial estimates
Financial estimateRevenue estimate
Valuation estimate
Family Crisis Center of the Big Bend, Inc. leadership team
Management profileNumber of profiles
Profiles23 records
Family Crisis Center of the Big Bend, Inc. subsidiaries and ownership
Company hierarchySubsidiaries2 records
Family Crisis Center of the Big Bend, Inc. funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Family Crisis Center of the Big Bend, Inc. M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Family Crisis Center of the Big Bend, Inc.
What does Family Crisis Center of the Big Bend, Inc. do?
Family Crisis Center of the Big Bend is a 501(c)(3) nonprofit that provides free, confidential crisis intervention, advocacy, and emergency shelter services to survivors of domestic violence, sexual assault, violent crime, stalking, and teen dating violence across the five-county Big Bend region of Texas. Services are delivered through a 24/7 hotline, multiple physical offices, emergency shelters, and community education programs, all at no cost to clients. The organization also operates the TRAX public transportation program (acquired January 2024) and the Deja Vu Resale Store thrift store, both of which extend its community footprint and generate funding to support core crisis services.
Is Family Crisis Center of the Big Bend, Inc. a public or private company?
Family Crisis Center of the Big Bend, Inc. is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Family Crisis Center of the Big Bend, Inc. founded?
Family Crisis Center of the Big Bend, Inc. was founded in 1981. It employs 1 to 10 people.
Where is Family Crisis Center of the Big Bend, Inc. based?
Family Crisis Center of the Big Bend, Inc. is headquartered in Alpine, United States, in the North America region.
How does Family Crisis Center of the Big Bend, Inc. make money?
Three revenue lines are on record. Donations and Grants are the primary driver. The others are deja Vu Resale Store and TRAX Public Transportation Fares.
Who are Family Crisis Center of the Big Bend, Inc.'s main competitors?
Broad incumbents on record are RAINN (Rape, Abuse & Incest National Network), National Domestic Violence Hotline, Houston Area Women's Center, The Women's Center (Fort Worth / Tarrant County), SafeHaven of Tarrant County and Family Violence Prevention Services (San Antonio). Others are Salvation Army West Texas / Big Bend region and Texas Council on Family Violence.
Does Family Crisis Center of the Big Bend, Inc. have an API?
No public API is recorded for Family Crisis Center of the Big Bend, Inc..
What industry is Family Crisis Center of the Big Bend, Inc. in?
Family Crisis Center of the Big Bend, Inc.'s product category is Crisis Intervention and Survivor Support Services. Its primary akta.pro industry code is BPAGACAD, Mental Health & Crisis Support Services. Its NAICS code is 624190 and its SIC code is 8300.