Fenix Family Health Center

What Fenix Family Health Center does

Fenix Family Health Center is a non-profit, community-based healthcare clinic headquartered at 130 Washington Avenue in Highwood, Illinois, founded in 2011 by Dr. Louise Berner to serve Spanish-speaking immigrant families in Lake County, Illinois. It operates as a 501(c)-equivalent charitable organization under a Board of Directors chaired by A. Gail Sturm, with Arianna Soheil as CEO and Dr. Louise Berner as Founder and Chief Medical Officer. The clinic delivers low-cost, comprehensive primary care, urgent care, mental health therapy, dental care, podiatry, prenatal and postpartum care, X-ray and lab services, and house calls — plus wellness programming including prenatal education, nutrition education with a demonstration kitchen, and Zumba classes. Care is delivered in fluent Spanish by largely immigrant staff, with same-day walk-in appointments available 7 days a week, 24-hour telephone availability for existing patients, and house calls for patients facing transportation barriers.

The underlying technology stack is intentionally lean and commodity-based: on-site laboratory and X-ray equipment, a telemedicine video platform launched in 2020, the third-party Tebra Patient Portal for records access, secure messaging, and online payments, and SMS text message notifications for appointment reminders and health information outreach. The clinic accepts private insurance (Blue Cross Blue Shield, United Healthcare, Aetna, Cigna, Multiplan), multiple Medicaid plans (Meridian, County Care, Molina, Harmony), and uninsured patients on a sliding scale — with publicly listed unit prices of $50 for new patient visits and $35 for returning patient visits. The organization claims it operates at 75% lower cost than other Lake County providers, with 90% of donated dollars going directly to patient care.

Revenue is sourced from three streams: per-visit patient fees, charitable contributions and foundation/corporate grants, and volunteer-driven service capacity. Strategic partnerships — notably with Endeavor Health for care coordination, Rosalind Franklin University for podiatry services via student clinicians, the Lake County Health Department, the Illinois Association of Free & Charitable Clinics (IAFCC) as a grant funder, and Aetna for community events — supply both clinical capacity and funding. A facility expansion/renovation is underway in 2025-2026 at the Highwood headquarters to accommodate growing demand. No AI/ML capabilities, patents, or app products are disclosed.

Name

Fenix Family Health Center

Legal name

Fenix Family Health Center

Website

https://fenixclinic.org

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Fenix Family Health Center is a non-profit bilingual (Spanish/English) community clinic in Highwood, Illinois, providing low-cost primary care, urgent care, mental health, dental, prenatal, and wellness services to Spanish-speaking immigrant families in Lake County.

Ownership category

akta.pro rank

Product category

Community Primary Care Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro industry

PRIMARYHLAFAGAH

Mobile & Street Medicine Primary Care Programs

Healthcare & Life Sciences/Healthcare Providers & Systems/Primary Care & Community Health Providers

SECONDARYHLALAAAI

Family & Pediatric Direct-to-Consumer Virtual Care

Healthcare & Life Sciences/Telehealth Platforms/Direct-to-Consumer Virtual Care Platforms

SECONDARYHSABAIAI

Family Caregiver Coaching, Education & Support

Home & Personal Services/Elder Care & In-Home Care Services/Care Coordination & Geriatric Care Management

Keywords

• Community health clinic
• Primary care services
• Urgent care services
• Behavioral health therapy
• Prenatal and postpartum care

Headquarters

HQ city

Highwood

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Patient Visit Fees: Revenue from patient consultations including $50 new patient visits and $35 returning patient visits. Accepts private insurance (Blue Cross Blue Shield, United Healthcare, Aetna, Cigna, Multiplan), Medicaid plans (Meridian, County Care Health Plan, Molina Healthcare, Harmony), and uninsured/underinsured patients on sliding scale.
2. Donations and Grants: Charitable contributions from individual donors, foundation grants, and corporate donors. 90% of each donated dollar goes directly to patient care. Fundraising campaign highlights include $5,000 for one-year insulin supply for 11 diabetic patients, $2,500 for 100 diabetic retinopathy screenings, $1,000 for 10 Pap smears, $500 for 20 ECGs, $250 for monthly ear cleanings for 10 patients for a year.
3. Volunteer Program Services: Volunteer internships provide staffing support from undergraduate students and recent graduates pursuing clinical medicine, public health administration, and advocacy careers.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Fenix Family Health Center is a non-profit community clinic that delivers low-cost primary care, urgent care, mental health therapy, dental, podiatry, prenatal/postpartum care, on-site X-ray and lab services, and house calls to Spanish-speaking immigrant families in Lake County, Illinois. Care is delivered primarily in Spanish with cultural sensitivity, complemented by free wellness education (prenatal, nutrition, Zumba) and a Tebra-based patient portal plus telemedicine.

Product overview

Fenix Family Health Center is a non-profit healthcare organization offering a comprehensive suite of integrated healthcare and wellness services. The core healthcare services include Primary Care, Urgent Care (7 days/week), X-Ray and Lab Services, Mental Health Therapy, Podiatry Care, Dental Care, Prenatal and Postpartum Care, and House Calls. These are complemented by wellness services including Health Education, Prenatal Education, Nutrition Education (with a demonstration kitchen), and Zumba Classes. The organization also provides digital access through the Tebra Patient Portal. Services are delivered at 75% lower cost than other providers in the area, with care provided primarily in Spanish to serve the Spanish-speaking immigrant community of Lake County, Illinois.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Care Comprehensive preventive primary care services where patients and families see the same clinician to develop long-term relationships and continuity of care.
• Urgent Care Same-day and walk-in appointments available 7 days a week, with 24-hour telephone availability for existing patients needing acute care.
• X-Ray and Lab Services On-site laboratory and X-ray services so patients do not have to travel to another location for diagnostic testing.
• Mental Health Therapy Mental health services integrated into primary care visits with bilingual, bicultural therapists on staff and partnerships with psychiatric specialists.
• Podiatry Care Podiatry services for the diabetic population provided in partnership with Rosalind Franklin University podiatry students for early detection and maintenance of mobility.
• Dental Care Oral health services including cleanings, fillings, and extractions to help patients prevent pain, treat problems early, and maintain healthy smiles.
• Prenatal and Postpartum Care Comprehensive prenatal and postpartum care including midwifery, prenatal education, and Baby and Me classes for newborn development and maternal support.
• House Calls Home visits for acute needs such as asthma in babies or children, or for elderly or disabled patients where transportation is difficult.
• Health Education Individualized patient education with Patient Advocates working one-on-one with patients to help them understand their disease and comply with treatment, with focus on low-literacy patients.
• Prenatal Education Classes Prenatal education classes helping women understand pregnancy, learn about gestational milestones, and know what to expect during delivery and newborn care.
• Nutrition Education Personalized nutrition education helping patients understand how food affects their body and medical conditions, with a demonstration kitchen for hands-on cooking classes.
• Zumba Classes Free Zumba fitness classes offering a fun, welcoming way for patients to be active through music and dance, designed for all fitness levels.
• Telemedicine Services Secure video consultations that allow patients to receive quality care from home without leaving their residence, with the same trusted providers as in-person visits.

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

16 partnerships are on record, tiered core and minor.

• Endeavor HealthcoreStrategic or Co-development PartnerComprehensive, community-based health system serving more than 1.3 million patients across Chicagoland. Endeavor Health is a valued partner in Fenix's network of care coordination.
• Rosalind Franklin UniversitycoreStrategic or Co-development PartnerPodiatry students from Rosalind Franklin University provide podiatry services to Fenix's diabetic population, offering early care and detection to maintain mobility and delay long-term complications.
• Lake County Health DepartmentcoreStrategic or Co-development PartnerPublic health department providing residents with convenient access to services needed to lead healthy and productive lives. As the largest human service provider in Lake County, services are available without barriers.
• Catholic Charities of the Archdiocese of ChicagominorStrategic or Co-development PartnerFounded over a century ago to meet human need through the Mission of Charity, providing social services to those in need in the Chicago archdiocese.
• Josselyn CenterminorStrategic or Co-development PartnerMental health services provider offering treatment plans and care that fit patients' lives, from formal therapy to informal peer-to-peer conversations, building mental wellness around the individual.
• HACES (Hispanic American Community Education and Services)coreStrategic or Co-development PartnerCommunity leader in services to immigrants dedicated to building a just and prosperous society where equal opportunity and representation are accessible to all.
• ICIRR (Illinois Coalition for Immigrant and Refugee Rights)minorStrategic or Co-development PartnerDedicated to promoting the rights of immigrants and refugees to full and equal participation in civic, cultural, social, and political life of our diverse society.
• Equal HopeminorStrategic or Co-development PartnerMission to save lives by eliminating health inequities through community-based healthcare initiatives.
• Family First CenterminorStrategic or Co-development PartnerNonprofit agency designed to strengthen, empower and educate while rebuilding family structure, always putting Families First.
• A Safe PlaceminorStrategic or Co-development PartnerThe only organization in Lake County dedicated exclusively to supporting victims of domestic violence and human trafficking.
• Roberti Community House (RCH)minorStrategic or Co-development PartnerSafe place where people gather to empower, connect, and educate one another. Mission to nourish, educate and empower community members to acknowledge, appreciate and actualize their individual strengths and talents.
• Arden Shore Child and Family ServicesminorStrategic or Co-development PartnerMission to rebuild children's lives in a caring community so that everyone has the opportunity to reach their full potential.
• Moraine TownshipminorStrategic or Co-development PartnerAdministers funds to provide responsive, efficient and compassionate services and support for residents in need.
• Highwood Parks and Recreation DepartmentminorStrategic or Co-development PartnerOversees scheduling and programming of events in conjunction with community organizations.
• Mano a ManominorStrategic or Co-development PartnerMission to empower immigrants and their families to become full participants in their community with a vision of an integrated Lake County where everyone has access to opportunities and paths to success.
• AetnaminorGTM or Marketing PartnerOrganized Pop-Up Farmers Market event at Fenix Family Health Center on September 20th, bringing community together around fresh produce and health awareness.

Scale indicators4 records

Recent moves7 records

Expansion highlights3 records

Direct peers

• Tapestry 360 Health: Tapestry 360 Health (formerly Access Community Health Network) is a large Chicago FQHC network providing primary and preventive care to underserved communities. As a multi-site FQHC serving diverse low-income populations, it represents a scaled version of Fenix's operating model.
• Esperanza Health Centers: Esperanza Health Centers is a Chicago FQHC providing bilingual primary care, mental health, and wellness services to predominantly Latino immigrant families. Its focus on Spanish-language access and social determinants of health is highly comparable to Fenix's value proposition.
• Howard Brown Health: Howard Brown Health is a Chicago-based non-profit community health organization providing primary care, mental health, and social services to underserved populations. While focused on LGBTQ+ communities, it shares Fenix's mission-driven, integrated care model and donor-funded structure.
• Alivio Medical Center: Alivio Medical Center is a Chicago-area Federally Qualified Health Center serving predominantly Latino communities with bilingual primary care, dental, and wellness services. Its patient demographics, sliding-scale pricing, and integration of wellness with clinical care mirror Fenix's operating model.
• Heartland Health Centers: Heartland Health Centers is an Illinois FQHC delivering primary care, mental health, and dental services to underserved communities across Chicago and surrounding areas. Its multi-site community health model and payer mix (Medicaid, uninsured, sliding scale) align closely with Fenix's operations.
• CommunityHealth Chicago: CommunityHealth is a Chicago-based non-profit volunteer-powered free clinic providing primary care, specialty care, and medications to uninsured adults. Its donor-and-volunteer-driven care delivery model for uninsured patients is structurally similar to Fenix's low-cost, mission-driven approach.
• Aunt Martha's Health & Wellness: Aunt Martha's Health & Wellness is an Illinois non-profit providing integrated primary care, behavioral health, and social services to underserved populations statewide. Its rural and suburban community health footprint and sliding-scale affordability model are comparable to Fenix's reach.
• Erie Family Health Center: Erie Family Health Center is a Chicago-area non-profit community health network serving low-income and immigrant populations with primary care, dental, and behavioral health. Dr. Louise Berner previously served there for ten years, making it the most directly comparable peer to Fenix's model and mission.

Regional players

• Lake County Health Department and Community Health Center: The Lake County Health Department operates a community health center serving the same Lake County, IL geography as Fenix, providing primary care to uninsured and Medicaid patients. It is a direct local counterparty and referral source, with overlapping patient populations and service offerings.

Broad incumbents

• Cook County Health: Cook County Health is the large public health system serving the Chicago region with hospitals, clinics, and a Medicaid-managed care plan (CountyCare). Fenix accepts CountyCare and refers patients into its network, making it both a partner and a broader incumbent in the safety-net ecosystem.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/fenixclinic
• LinkedInlinkedin.com/company/fenix-family-health-center

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fenix Family Health Center