（特定）証券・金融商品あっせん相談センター

Name

（特定）証券・金融商品あっせん相談センター

Legal name

特定非営利活動法人 証券・金融商品あっせん相談センター

Website

https://finmac.or.jp

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Financial Dispute Resolution Services

NAICS

Miscellaneous Intermediation (523910)

SIC

Finance Services (6199)

akta.pro primary industry

Dispute, Chargeback & Refund Automation (FSAGABAI)

akta.pro secondary industry

Financial Services Regulators (Banking, Securities, Insurance) (BPAIAOAK)

Keywords

• Financial dispute resolution
• Mediation services
• Alternative dispute resolution
• Investor complaint handling
• Securities arbitration

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Technology or R&D

Revenue model

1. Type I Financial Instruments Business Operators — Basic Annual Fee + Mediation Session Fees: Type I Financial Instruments Business Operators (securities companies, FX-only operators, crypto asset derivative operators, security token operators) are obligated under the Financial Instruments and Exchange Act to enter into a Procedure Implementation Basic Contract with FINMAC. Their costs are borne through self-regulatory organizations; they pay no direct fee to FINMAC, but the financial burden falls on member firms. Mediation session fees (up to ¥52,360/day) apply per case.
2. Type II Financial Instruments Business Operators (Specific Business Operators) — Annual Base Fee + Mediation Session Fees: Type II Financial Instruments Business Operators that individually register with FINMAC pay an annual base fee of ¥95,200 (excluding tax), plus per-mediation session fees ranging from ¥9,500 to ¥142,900 per session depending on case volume and location. This is the primary revenue stream from directly registered members.
3. Mediation Filing Fees (from individual complainants): Individual complainants who file a mediation (あっせん) request pay a filing fee ranging from ¥2,090 to ¥52,360 (consumption tax included), scaled to the amount of damages claimed. Consultations and complaint processing for customers are free of charge.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

FINMAC (Financial Instruments Mediation Assistance Center) is a designated dispute resolution organization under Japan's Financial Instruments and Exchange Act that provides free consultation, complaint processing, and mediation/arbitration services for disputes between retail investors and financial instruments business operators (covering stocks, bonds, investment trusts, FX, securities investment advisory services, crypto asset derivatives, and security tokens). Mediation is conducted by neutral lawyer-commissioners (あっせん委員) who facilitate settlement agreements between the complainant and the financial institution.

Product overview

FINMAC (Financial Instruments Mediation Assistance Center) is a single unified NPO service that provides dispute resolution for financial instrument transactions. The organization offers three integrated services: consultation (相談) where counselors provide advice, complaint processing (苦情取次) where counselors relay complaints to financial institutions for resolution, and mediation/arbitration (あっせん) where lawyer mediators facilitate settlement between parties. These services collectively address disputes related to stocks, bonds, investment trusts, and FX transactions.

Differentiator

Problem solved

Functional benefit

Products and services

• 相談 (Consultation Service) Counselors provide free advice and guidance to individual investors regarding financial instrument transaction troubles, including disputes over stocks, investment trusts, bonds, FX, securities investment advisory services, crypto asset derivatives, and security tokens. Available Monday–Friday 9:00–17:00 via toll-free phone (0120-64-5005), online form, fax, and mail.
• 苦情処理 (Complaint Processing) FINMAC counselors convey the contents of investor complaints to the relevant financial instruments business operator and assist in resolving the complaint through investigation and dialogue between the parties. Free of charge to investors.
• あっせん手続 (Mediation/Arbitration Procedure) Formal mediation service conducted by neutral lawyer-commissioners (あっせん委員) drawn from a roster of 38 specialists across 9 regions. Commissioners listen to both complainant and financial institution, then propose a settlement. Mediation target resolution is within 4 months of filing. Filing fees range from ¥2,090 to ¥52,360 (incl. tax) scaled by the amount of damages claimed.

Quantifiable outcome

• Target mediation resolution within 4 months of filing acceptance
• +3 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• 日本証券業協会 (Japan Securities Dealers Association)coreStrategic or Co-development Partner · 1 February 2010FINMAC was established by integrating the dispute resolution services of five self-regulatory bodies, including the Japan Securities Dealers Association (JSDA). JSDA members are mandated users of FINMAC's ADR services. FINMAC receives delegated dispute resolution mandates from JSDA and channels investor complaints from JSDA member securities companies through its complaint handling and mediation processes.
• 、一般社団法人 資産運用業協会 (Investment Trusts Association, Japan)coreStrategic or Co-development Partner · 1 February 2010FINMAC receives delegated dispute resolution mandates from the Investment Trusts Association Japan for disputes involving investment trust management companies, securities investment advisory services, and fund management operations. Complaints about investment trust solicitation, redemption disputes, and advisory services are handled by FINMAC on behalf of ITAJ members.
• 一般社団法人 金融先物取引業協会 (The Financial Futures Association of Japan)coreStrategic or Co-development Partner · 1 February 2010FINMAC handles disputes involving FFAJ members related to foreign exchange margin trading (FX), financial futures, and other derivatives. FFAJ delegates dispute resolution services to FINMAC for its member firms operating in FX and financial futures.
• 一般社団法人 第二種金融商品取引業協会 (Type II Financial Instruments Business Association)coreStrategic or Co-development Partner · 1 February 2010FINMAC handles disputes involving Type II Financial Instruments Business Association members for investment fund self-offering and quasi-securities transactions. This partnership specifically covers disputes related to collective investment schemes and fund interests distributed by T2FIFA members.
• 一般社団法人 日本暗号資産等取引業協会 (Japan Virtual and Crypto Assets Exchange Association, JVCEA)coreStrategic or Co-development Partner · 1 February 2010FINMAC handles disputes involving JVCEA members related to cryptocurrency asset derivative transactions (e.g., Bitcoin margin trading). This partnership ensures that crypto asset derivative disputes fall within FINMAC's jurisdiction, as JVCEA delegates dispute resolution to FINMAC.
• 一般社団法人 日本STO協会 (Japan Security Token Offering Association, JSTOA)coreStrategic or Co-development Partner · 1 February 2010FINMAC handles disputes involving JSTOA members related to electronic transfer rights (security token offerings). JSTOA delegates dispute resolution to FINMAC for security token transaction disputes.
• 金融庁 (Financial Services Agency of Japan)coreStrategic or Co-development PartnerFINMAC operates as a Designated Dispute Resolution Organization under the Financial Instruments and Exchange Act, designated by the Financial Services Agency Commissioner. FSA oversight ensures regulatory compliance and provides a referral pathway for investor complaints within FSA's jurisdiction.
• 法務省 (Ministry of Justice)coreStrategic or Co-development PartnerFINMAC received ADR Promotion Act certification (認証番号: かいけつサポート第56号) from the Ministry of Justice in January 2010. The MoJ certification provides legal recognition of FINMAC's mediation process and enables statute of limitations interruption for related damage claims.
• 金融ADR機関連絡協議会 / 日本ADR協会 (Financial ADR Organizations Liaison Council / Japan ADR Association)minorStrategic or Co-development PartnerFINMAC participates in the Financial ADR Organizations Liaison Council ( alongside the National Bankers Association ADR and other financial dispute resolution bodies) and the Japan ADR Association, engaging in regular information exchange, joint seminars, and cross-referrals for matters better handled by other ADR bodies.
• 国民生活センター / 全国消費生活相談員協会 / 東京都消費生活総合センター (National Consumer Affairs Center of Japan / National Association of Consulters on Consumer Life / Tokyo Metropolitan Consumer Life Center)minorStrategic or Co-development PartnerFINMAC regularly receives referrals and exchanges information with consumer protection bodies including the National Consumer Affairs Center, National Association of Consumer Life Consultants, and Tokyo Metropolitan Consumer Life Center regarding securities and financial product disputes that fall within FINMAC's jurisdiction.

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/%EF%BC%88%E7%89%B9%E5%AE%9A%EF%BC%89%E8%A8%BC%E5%88%B8%E3%83%BB%E9%87%91%E8%9E%8D%E5%95%86%E5%93%81%E3%81%82%E3%81%A3%E3%81%9B%E3%82%93%E7%9B%B8%E8%AB%87%E3%82%BB%E3%83%B3%E3%82%BF%E3%83%BC

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about （特定）証券・金融商品あっせん相談センター