Focus Mediation

What Focus Mediation does

Focus Mediation is a UK-based, privately held professional services firm providing alternative dispute resolution through mediation. The company is headquartered in Milton Keynes and operates from eight office locations across southern central England, including St Albans, Oxford, Hemel Hempstead, Harpenden, Bicester, Bedford, and Banbury. It was established circa 1999 by Mary Banham-Hall, a qualified family lawyer (LLB), and currently lists 1–10 employees. The firm holds four sector accreditations – Civil Mediation Council (CMC) registration, Family Mediation Council (FMC) accreditation, Family Mediators Association (FMA) membership, and College of Mediators accreditation – and participates in the UK Government's Family Mediation Voucher Scheme (up to £500 contribution per eligible family).

The firm operates four core service lines: Family Mediation (divorce, separation, child arrangements, financial settlements), Civil and Commercial Mediation (business, property, probate disputes), Workplace and HR Mediation, and Mediation Services for Lawyers (referral channel). There is no proprietary technology platform; service delivery is human-led, in-person, online, hybrid, one-day, or shuttle mediation, supported by an educational video library and a published book, 'Love Lose Live', authored by the founder. Commercial mediation pricing is publicly disclosed (from £100+VAT per party for 2 hours up to £1,500+VAT per party for an 8-hour day on claims over £100k), while family mediation pricing is quote-based and partly covered by government vouchers.

The go-to-market is sales-led, driven by referrals from family lawyers and solicitors, direct online inquiries, a free 15-minute consultation offering, and a content/blog funnel supported by Google AdWords and Google Analytics. Customer mix is highly fragmented across individuals, families, SMBs, and professional referrers, with no disclosed enterprise logos or revenue figures. Marketing presence includes national media coverage (The Times, BBC Radio 4, BBC Radio 5 Live) and a published consumer book. The firm is also recruiting additional FMC-accredited family lawyer-mediators to scale practitioner capacity.

Name

Focus Mediation

Legal name

Focus Mediation

Website

https://focus-mediation.co.uk

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

Focus Mediation is a UK-based, multi-accredited mediation firm delivering family, civil/commercial, workplace, and probate dispute resolution across eight southern England locations. It serves individuals, families, SMBs, and referring lawyers via in-person, online, and hybrid mediation led by FMC-accredited legal professionals.

Ownership category

akta.pro rank

Product category

Mediation Services

NAICS

Legal Services (5411), Other Individual and Family Services (624190)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Mediation, Negotiation Support & Peace Processes (BPADAFAC)

Keywords

• Family mediation services
• Civil commercial mediation
• Workplace dispute resolution
• Divorce mediation
• Probate mediation

Headquarters

HQ city

Milton Keynes

HQ country

United Kingdom

HQ region

Europe

Offices8 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Family Mediation Services: Fees for family mediation sessions, including MIAMs (Mediation Information and Assessment Meetings) and joint mediation sessions. Some clients may qualify for legal aid or the Family Mediation Voucher Scheme (government contribution up to £500).
2. Civil and Commercial Mediation: Fees based on claim value for commercial disputes. Pricing starts at £100+VAT per party for 2 hours, with full-day rates ranging from £1,200 to £1,500+VAT per party depending on claim amount. Extra hours billed at £200+VAT per party.
3. Workplace and HR Mediation: Fees for workplace dispute resolution including mediation, investigation, enquiry, and facilitation services for employment-related conflicts.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Focus Mediation provides professional mediation sessions to resolve family (divorce, separation, child arrangements, financial settlements), civil and commercial, workplace/HR, and probate disputes. Sessions are delivered in multiple formats — in-person at eight UK offices, online via video or phone, hybrid, one-day, and shuttle mediation. All mediators are qualified family lawyers accredited by the Family Mediation Council, Civil Mediation Council, Family Mediators Association, and College of Mediators.

Product overview

Focus Mediation offers a portfolio of mediation services delivered across multiple UK locations (Milton Keynes, Banbury, Bedford, Bicester, Harpenden, Hemel Hempstead, Oxford, and St Albans). The core offerings include Family Mediation Services for divorcing couples covering child arrangements and financial settlements, Civil and Commercial Mediation for business and property disputes, Workplace and HR Mediation for employment conflicts, and Mediation Services for Lawyers as a referral pathway. Supporting resources include a Video Library with educational content and a published book 'Love Lose Live'. The company also recruits qualified mediators through its Recruitment Services. All services are provided by CMC-registered, Family Mediation Council-accredited mediators who are experienced family lawyers.

Differentiator

Problem solved

Functional benefit

Products and services

• Family Mediation Services Mediation for divorcing and separating couples covering child arrangements, financial settlements, and spousal maintenance, delivered in person at multiple UK offices and online. Targets individuals and families needing to settle family disputes outside of court.
• Civil and Commercial Mediation Mediation for business disputes, commercial conflicts, property and land disputes, and probate matters, offering a cost-effective alternative to litigation. Tiered pricing from £100+VAT per party for 2 hours up to £1,500+VAT per party per day for claims above £100,000.
• Workplace and HR Mediation Mediation, investigation, enquiry, and facilitation services for workplace disputes including personality clashes, staff-management conflicts, discrimination, harassment, contract disputes, and multi-party conflicts. Designed for employers and HR teams needing to resolve internal conflict and mitigate tribunal risk.
• Mediation Services for Lawyers Referral pathway and mediation delivery for family law practitioners, offering in-person, online, hybrid, one-day, and shuttle mediation options for referred clients, with downloadable PDF referral forms for solicitors and legal professionals.
• Mediator Recruitment Services Recruitment service sourcing qualified family lawyer mediators or those transitioning into family mediation with FMC-approved training, supporting the firm's mediator pipeline.

Quantifiable outcome

• Over 90% of commercial mediations settle in just one day
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core.

• Civil Mediation Council (CMC)coreOthersFocus Mediation is a CMC Registered Mediation Provider. CMC is the UK regulatory body for civil and commercial mediation, providing accreditation and standards for mediators.
• Family Mediation CouncilcoreOthersFocus Mediation is accredited with the Family Mediation Council. The FMC sets standards for family mediators in the UK and administers the Family Mediation Voucher Scheme.
• Family Mediators AssociationcoreOthersFocus Mediation is a member of the Family Mediators Association (FMA), a professional membership organisation for family mediators.
• College of MediatorscoreOthersFocus Mediation is accredited with the College of Mediators, one of the founding organisations for mediation in the UK.
• UK Government - Family Mediation Voucher SchemecoreOthersFocus Mediation participates in the UK Government's Family Mediation Voucher Scheme, which provides contributions of up to £500 towards family mediation costs for eligible families with children.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Others

• Resolution: Resolution is the UK professional body for family lawyers committed to non-confrontational resolution of family disputes. Not a direct service provider but the primary membership body for the family-law practitioners who make referrals into Focus Mediation, and its code of practice shapes the competitive standards for family mediation in England & Wales.
• College of Mediators: The College of Mediators is one of the founding accreditation bodies for UK mediators and a professional membership organisation. An industry body rather than a competitor, but its accreditation underpins the talent moat Focus Mediation relies on for its mediator roster and is publicly displayed on the firm's website.
• Family Mediation Council: The Family Mediation Council is the regulatory body accrediting family mediators in England & Wales and the administrator of the Family Mediation Voucher Scheme. Not a competitor, but a key regulator/funder whose participation rules directly affect Focus Mediation's eligibility for subsidised family mediation work.
• Family Mediators Association: The Family Mediators Association is a UK professional body for family mediators and one of the four accreditations Focus Mediation publicly displays. Not a direct competitor, but its membership signals quality and is part of the regulatory ecosystem within which Focus Mediation operates and competes for credibility.

Direct peers

• National Family Mediation (NFM): The UK's largest family-mediation charity and the most direct comparand to Focus Mediation. Operates a national network of family mediators with broadly overlapping services, including MIAMs and property/child-arrangement mediations. Key differentiators: NFM's charity status, larger scale, and national vs Focus Mediation's regional southern-central-England footprint.
• ADR Group: ADR Group is a UK-wide mediation and ADR services provider and accreditation body. Directly comparable to Focus Mediation in offering mediation across civil, commercial, workplace, and family matters, but operating at greater national scale with its own panel of accredited mediators.

Broad incumbents

• Centre for Effective Dispute Resolution (CEDR): CEDR is the UK's leading ADR and institutional mediation provider, running commercial mediation services and an influential mediator accreditation scheme. It is a broader incumbent — its portfolio spans commercial mediation, training, and consultancy — and operates at substantially larger scale than Focus Mediation across both family and commercial mandates.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/focus-mediation

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Focus Mediation