Svensk Försäkrings Nämnder

What Svensk Försäkrings Nämnder does

Svensk Försäkrings Nämnder (SFN) is the administrative secretariat (kansliet) that manages the Swedish insurance industry's voluntary dispute resolution boards. Operating under Svensk Försäkring (Insurance Sweden) and administered by Svensk Försäkring Administration AB (SFAB), the organization coordinates six specialized review boards: Personförsäkringsnämnden (personal insurance — health, accident, life), Nämnden för Rättsskyddsfrågor (legal protection insurance), Ombudskostnadsnämnden (counsel fee reasonableness), Ansvarsförsäkringens Personskadenämnd (liability insurance bodily injury), Prövning av Ombuds lämplighet (counsel suitability), and Skattenämnden (pre-1976 pension and capital insurance). Two of the boards — Personförsäkringsnämnden and Nämnden för Rättsskyddsfrågor — are officially approved ADR bodies registered with Kammarkollegiet under EU Directive 2013/11/EU since January 25, 2016.

The organization operates three digital services built on Microsoft Azure, ASP.NET, and Episerver: the Mina ärenden (My Cases) portal allows policyholders to file and track cases via BankID authentication; the Extranätet extranet grants insurance company claims handlers and board members access to case management tools; and the Sammanträdesportalen provides board members with procedural manuals and meeting instructions. The technology stack is functionally oriented toward secure identity verification, document handling, and case workflow rather than AI-driven adjudication.

The revenue model is essentially a non-profit industry assessment structure. SFN is funded by membership fees from insurance companies participating in Svensk Försäkring, allocated proportionally based on incoming case volumes. Consumer dispute resolution via Personförsäkringsnämnden and Nämnden för Rättsskyddsfrågor is free for policyholders. The Ombudskostnadsnämnden charges a 1,500 SEK application fee (incl. VAT) for legal counsel/insurance company fee review. The organization operates exclusively in the Swedish domestic market from its Stockholm headquarters at Box 24067, 104 50 Stockholm.

Name

Svensk Försäkrings Nämnder

Legal name

Svensk Försäkrings Nämnder

Website

https://forsakringsnamnder.se

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Svensk Försäkrings Nämnder is the administrative secretariat under Svensk Försäkring that operates six voluntary insurance dispute resolution boards in Sweden, providing free consumer ADR services and expert advisory opinions on personal, legal protection, liability, and tax-related insurance disputes.

Ownership category

akta.pro rank

Headquarters

HQ city

Stockholm

HQ country

Sweden

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Others

Pricing tiers

Distribution channels3 records

Marketing channels4 records

Core offering

Svensk Försäkrings Nämnder is the administrative secretariat for six voluntary industry review boards that issue advisory opinions on disputes between policyholders and insurance companies in Sweden. The boards cover personal insurance (health, accident, life), legal protection insurance, counsel fees, bodily injury liability, representative suitability, and pension/capital insurance tax matters. Services are free for consumers and funded by membership fees from insurance companies under Svensk Försäkring.

Product overview

Svensk Försäkrings Nämnder operates as an administrative secretariat (kansliet) managing Sweden's voluntary industry dispute resolution boards for insurance matters. The organization provides a portfolio of six distinct review boards (Personförsäkringsnämnden, Nämnden för Rättsskyddsfrågor, Ombudskostnadsnämnden, Ansvarsförsäkringens Personskadenämnd, Prövning av Ombuds lämplighet, and Skattenämnden) that issue advisory opinions on disputes between policyholders and insurance companies. These boards primarily handle cases related to health, accident, life, legal protection, liability, and tax-related insurance matters. The organization also offers digital services including the Mina ärenden (My Cases) portal for policyholders, Extranet for claims adjusters and board members, and the Sammanträdesportalen (Meeting Portal) for board proceedings. The two main boards (Personförsäkringsnämnden and Nämnden för Rättsskyddsfrågor) are registered as alternative dispute resolution bodies with the Swedish Legal, Financial and Administrative Services Agency (Kammarkollegiet).

Differentiator

Problem solved

Functional benefit

Brands

• Personförsäkringsnämnden: Reviews disputes regarding personal insurance (health, accident, life insurance) between consumers and insurance companies.
• Nämnden för Rättsskyddsfrågor
• Ombudskostnadsnämnden
• Ansvarsförsäkringens Personskadenämnd
• Prövning av ombuds lämplighet
• Skattenämnden

Products and services

• Personförsäkringsnämnden (Board for Insurance of Persons)

Quantifiable outcome

• Advisory opinions are almost always followed by insurance companies; it happens only a few times per year that an insurance company does not follow the board's advisory opinion.
• +1 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• Danish Insurance Complaints Board (Ankenævnet for Forsikring): Denmark's industry-sponsored insurance complaints board under the Danish Insurance Association. Directly comparable in being a Nordic, voluntary industry-funded insurance ADR body issuing non-binding recommendations to consumer disputes — making it a strong peer for cross-Nordic benchmarking.
• Allmänna reklamationsnämnden (ARN): Sweden's National Board for Consumer Complaints is the closest direct peer — a Swedish ADR body resolving consumer disputes (including insurance) with Kammarkollegiet-recognized status. SFN is narrower in scope (insurance-only, multi-board structure) while ARN is broader across all consumer sectors, but both serve the same Swedish consumer ADR function.
• Australian Financial Complaints Authority (AFCA): Australia's single external dispute resolution scheme for financial services including insurance. Compares on the basis of providing free consumer dispute resolution, sector-wide coverage, and binding decisions — a more developed model of what SFN provides on a smaller, non-binding scale.
• FINE (Finnish Financial Ombudsman Bureau): FINE is the Finnish financial and insurance ombudsman bureau providing dispute resolution for banking, insurance, and securities complaints. Comparable in being a Nordic, industry-funded ADR body with separate insurance complaint handling and recommendations that are typically followed by member firms.
• Financial Ombudsman Service (UK): The UK's statutory financial services ombudsman covering insurance disputes with binding decisions. Comparable as a specialist insurance/financial dispute resolution body, but operates at much larger scale with statutory force, making it a useful benchmark for the more advanced version of the SFN model.
• FinKN (Finansklagenemnda) - Norwegian Financial Services Complaints Board: Norway's industry-funded financial services complaints board handling disputes across banking, insurance, and securities. It is a strong Nordic direct peer — same industry-funded ADR model, similar advisory opinion structure, and similar regulatory framework under Norwegian implementation of EU ADR rules.

Others

• European Consumer Centres Network (ECC-Net): The EU-wide consumer ADR network administered by the European Commission. Comparable as a cross-border ADR referral infrastructure that intersects with national ADR bodies like SFN, particularly relevant given SFN's Kammarkollegiet recognition under EU Directive 2013/11/EU.
• Svensk Försäkring (Insurance Sweden): Insurance Sweden is the parent trade association of which SFN operates as the administrative secretariat. Comparable as the industry-wide body that funds, governs, and provides institutional legitimacy to SFN — not a peer in the dispute resolution sense but a structural counterparty.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/svensk-f%C3%B6rs%C3%A4krings-n%C3%A4mnder

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Svensk Försäkrings Nämnder