FPT Information System

What FPT Information System does

FPT Information System (FPT Telecom International, FTI) is a Vietnam-headquartered telecommunications, cloud, and IT infrastructure provider operating as a core subsidiary of the publicly listed FPT Corporation (HSX: FPT). Founded in 1988 and headquartered at FPT Tower in Hanoi with a regional office in Ho Chi Minh City, the company runs 178 offices across 27 countries and reaches 59 of Vietnam's 63 provinces. Its technology backbone includes a Uptime Institute Tier 3 certified data center housing 30,000+ dedicated servers, a 1,800 km national fiber backbone with 3+ Tbps capacity, and 500+ Gbps international gateway capacity across Hong Kong, Singapore, Japan, and the USA, with MPLS reach into 80+ countries.

The company monetizes a vertically integrated stack of proprietary and partner platforms. Core products include FPT OncallCX (omnichannel contact center with AI-driven routing and CRM/ERP integration), FPT.eContract (electronic signature and document management with eKYC), Oncall CloudPBX (cloud-based virtual PBX), FPT Higio Cloud (Tier 3 cloud compute), the Data Center Tier 3 colocation and hosting service, Internet Leased Line, E-Metro MPLS, Hotline 1900/1800, SMS Brandname and two-way SMS 8x00, Voice Brandname, and Vidyo/Cisco/Polycom video conferencing. Revenue is generated through monthly subscriptions (PBX, hotline, cloud), usage-based cloud billing, per-SMS transaction fees, hardware sales (IP phones, PBX, servers), and managed data center services, with pricing denominated in VND across multiple tiers.

FPT serves enterprise and SMB customers across banking, financial services, manufacturing, FMCG, F&B, retail, logistics, healthcare, insurance, education, and government-adjacent verticals. Named enterprise customers include MB Bank, TPBank, Techcombank, MSB, Toshiba, Samsung Vietnam, Honda Vietnam, Nestle Vietnam, Vinamilk, KFC Vietnam, Jollibee Vietnam, VNVC, Cathay Life Insurance, and ILA Vietnam, among a broader base of 35,000+ active customers. GTM is direct-led via the company website (fptcorp.com.vn), dedicated sales hotline, and nationwide field installation teams, supplemented by self-service online onboarding for SMB cloud and PBX customers. The company's leadership includes Chairman and CEO Trương Gia Bình (Truong Gia Binh).

Name

FPT Information System

Legal name

Công Ty Cổ Phần FPT

Website

https://fptcorp.com.vn

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

FPT Information System (FPT Telecom International) is a Vietnam-headquartered telecommunications, cloud, and IT infrastructure provider serving enterprise and SMB customers with VoIP, cloud PBX, omnichannel contact center, electronic contracts, Tier 3 data center, MPLS, and hyperscaler cloud resale across 27 countries.

Ownership category

akta.pro rank

Product category

Cloud Communications & IT Infrastructure

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Cloud PBX & Hosted Telephony (HDAIAHAB), Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions) (HDABAAAL)

Keywords

• Cloud communications
• Contact center solutions
• Cloud PBX
• Electronic contracts
• Cloud computing

Headquarters

HQ city

Hà Nội

HQ country

Vietnam

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. Telecommunications & VoIP Services: Monthly subscription and usage-based fees from VoIP fixed-line services, hotline 1900/1800 numbers, and virtual PBX (Oncall Cloud PBX) across three service tiers. Revenue from call charges, trunk extensions, and SIP trunking.
2. Contact Center & Customer Experience Solutions: Per-agent/per-user monthly subscription for OncallCX and FPT Call Center platforms across multiple packages (Voice Contact Center, Digital Contact Center, Omni Contact Center), plus per-user pricing for advanced agent management tiers.
3. Electronic Contract (eContract) Platform: Subscription-based document signing and management service with document package purchases and monthly service maintenance fees. eSignCloud digital signature integrated.
4. Cloud Computing (Higio Cloud): Usage-based and subscription model for cloud compute instances across Small/Medium/Large/Extra tiers, billed hourly with monthly equivalents. Additional revenue from SSL certificates, website hosting, and email hosting services.
5. Internet Leased Line & Data Transmission: Monthly subscription fees for dedicated internet channels (GIA international, NIX domestic), E-Metro MPLS data transmission services, AsiaTransit IP internet transit, with bandwidth-based pricing.
6. Data Center & Server Hosting: Revenue from dedicated server rental (HP, DELL, IBM, Super Micro), rack space rental (42U-47U), colocation services, and associated hosting/SSL/email services.
7. SMS & Communication Value-Added Services: SMS Brandname (brand messaging), two-way 8x00 SMS gateway (1,000-15,000 VND/SMS), and Voice Brandname (caller ID branding) services, with revenue sharing for 1900 hotline call charges.
8. Hardware Sales (IP Phones, PBX, Servers): One-time sales of IP phones (Cisco, Grandstream, Yealink, Fanvil), IP PBX systems (Cisco UC320W, Yeastar S50/S100, Grandstream UCM6202), and server equipment from Dell, HP, IBM.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

FPT Information System delivers integrated IT and telecommunications infrastructure for Vietnamese businesses, offering cloud-based contact center platforms, virtual PBX systems, electronic contract signing, cloud computing, Tier 3 data center colocation, dedicated internet/MPLS connectivity, and SMS/voice brandname services. The portfolio serves enterprise and SMB customers with proprietary platforms (OncallCX, FPT.eContract, Higio Cloud) backed by nationwide coverage across 59 of 63 Vietnamese provinces and international gateway infrastructure spanning 27 countries.

Product overview

FPT Information System offers a comprehensive telecommunications and cloud services portfolio centered around its contact center and communication solutions ecosystem. The core products include FPT OncallCX (omnichannel contact center with AI), FPT.eContract (electronic contract signing), Oncall CloudPBX (cloud-based virtual telephone exchange), and Video Conference (Vidyo). These integrate with complementary services including SMS Brandname, Two-Way SMS 8x00, Voice Brandname, fixed-line and hotline services (1900/1800), FPT Higio Cloud (cloud computing), Data Center Tier 3, Internet Leased Line, and E-Metro MPLS. The product architecture enables businesses to build complete communication and customer service infrastructure with omnichannel support, document management, and cloud infrastructure services.

Differentiator

Problem solved

Functional benefit

Brands

• FPT.eContract: Electronic contract signing and document management platform
• FPT OncallCX
• Oncall CloudPBX
• FPT Higio Cloud
• Vidyo
• FPT.eSignCloud
• Oncall
• FPT Oncall

Products and services

• FPT OncallCX Omnichannel contact center solution providing comprehensive customer service management with AI integration, multi-channel support across voice, SMS, email, chat, and social media, intelligent call routing, and real-time reporting. Designed for enterprise and SMB customers needing unified customer service operations.
• FPT.eContract Electronic contract signing and document management platform enabling businesses to sign contracts in 3-5 minutes, with eKYC, remote signing, identity verification via chip-based CCCD, and electronic contract certification. Serves enterprises across banking, manufacturing, retail, and F&B industries including Vinamilk, Nestle Vietnam, Samsung Vietnam, and Honda Vietnam.
• Oncall CloudPBX Cloud-based virtual telephone exchange enabling businesses to divide one phone number into unlimited extensions, supporting unlimited simultaneous calls, free internal calls, IVR, ACD, call recording, and iOS/Android apps. Pricing starts from 24,900 VND per user per month.
• Fixed Line Phone Service VoIP fixed-line phone number service using internet technology for nationwide coverage in Vietnam, supporting call limitation, cost control, and extension branching. Serves over 35,000 customers across the country.
• Hotline 1900/1800 Professional hotline number service for businesses with nationwide coverage, supporting SIP Trunking, unlimited extension branching, free internal calls, automatic call routing, IVR, and call recording. Priced at 400,000 VND per month per number.
• SMS Brandname Brand name SMS service for customer care, advertising, and notifications using company brand name as the sender ID. Achieves 98% read rate and offers free API integration with CRM systems.
• Two-Way SMS 8x00 Two-way SMS service using short numbers 8x00 for value-added services, with keyword-based queries, automated responses, and free API connection. Pricing ranges from 1,000 to 15,000 VND per SMS depending on short code.
• Voice Brandname Voice brand name service displaying company name when making outbound calls to customers, increasing brand recognition by 80% and improving answer rates.
• FPT Higio Cloud Cloud computing service providing scalable server instances in Small, Medium, Large, and Extra tiers with 99.99% SLA commitment, 100 Mbps bandwidth, unlimited data flow, and free firewall/load balancer/VPN. Hosted on Tier 3 Data Center infrastructure.
• Data Center Tier 3 Services Tier 3 certified data center (Uptime Institute) services including server rental from Dell, HP, IBM, Super Micro, rack space rental (42U-47U), colocation, SSL certificates, website hosting, and email hosting. Compliant with ISO 27001:2013, ISO 9001:2008, and ISO 50001:2011.
• Internet Leased Line Dedicated internet channel service providing high-speed connectivity with international gateway (GIA) and national internet exchange (NIX), supporting speeds from 64Kbps to 100Gbps across Cisco network infrastructure with BGP routing and RPKI security.
• E-Metro (MPLS) Data transmission service based on MPLS technology for secure data transfer connecting head offices to branches with 100% fiber optic lines. International coverage spans 80+ countries with bandwidth-based monthly subscription pricing.
• Video Conferencing (Vidyo) Exclusive Vidyo video conferencing solution distributed in Vietnam, featuring H264-SVC codec, Video Adaptive Layering technology, supporting up to 96 connection points and 4K output. Includes VidyoRoom (HD-40, HD-230), VidyoMobile, and VidyoWeb products.
• FPT Call Center Comprehensive cloud-based call center solution supporting customer management, ticket management, omnichannel communications, outbound campaigns, and detailed reporting with up to 80% cost optimization versus traditional call center operations.
• IP Phones and IP PBX Hardware One-time sale of IP phones and IP PBX systems including Cisco CP-3905 (900,000 VND), Fanvil X1/X1P (850,000 VND), Yealink SIP T19E2 (1,150,000 VND), Yealink W60P wireless (2,500,000 VND), Grandstream GXP1610 (950,000 VND), Cisco CP-8841 (16,000,000 VND), and Yeastar S50 IP PBX (9,500,000 VND).

Quantifiable outcome

• Up to 80% cost reduction in contact center operations
• +4 more outcomes

Named customers20 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability5 records

Feature7 records

Partnerships

Nine partnerships are on record, tiered core and flagship.

• Microsoft AzurecoreTechnology or IntegrationFPT is a major cloud partner providing Azure cloud services to enterprise customers across Vietnam. FPT serves as a key distribution and implementation partner for Microsoft Azure in the Vietnamese market, integrating Azure capabilities into its broader IT infrastructure and cloud service portfolio.
• Amazon Web Services (AWS)coreTechnology or IntegrationFPT serves as an important cloud partner providing AWS cloud services to enterprise customers across Vietnam. FPT integrates AWS cloud capabilities into its comprehensive IT solutions offering for Vietnamese businesses.
• Google CloudcoreTechnology or IntegrationFPT serves as a key cloud platform partner for Google Cloud services in Vietnam. FPT distributes and implements Google Cloud solutions as part of its integrated enterprise IT service ecosystem.
• VidyoflagshipTechnology or IntegrationFPT Telecom International is the exclusive distributor of Vidyo video conferencing solutions in Vietnam, offering VidyoRoom (HD-40 & HD-230), VidyoMobile, and VidyoWeb products. FPT also provides Cisco and Polycom video conferencing solutions alongside Vidyo as part of its unified communications portfolio.
• CiscocoreTechnology or IntegrationFPT deploys Cisco video conferencing solutions and Cisco UC320W IP PBX systems as part of its unified communications offering. Cisco products complement Vidyo and FPT's own cloud communications platforms in enterprise deployments.
• DellcoreTechnology or IntegrationFPT Data Center and server hosting services utilize Dell server hardware as a primary brand. Dell servers are among the 30,000+ dedicated servers in FPT's Tier 3 data center infrastructure.
• HP (Hewlett-Packard)coreTechnology or IntegrationFPT provides dedicated server hosting using HP server hardware as a primary brand in its data center operations, supporting enterprise server rental and colocation services.
• IBMcoreTechnology or IntegrationFPT Data Center integrates IBM server hardware as part of its multi-brand dedicated server hosting offering, serving enterprise customers with specific IBM infrastructure requirements.
• Uptime InstitutecoreOthersFPT Data Center is certified to Tier 3 standards set by the Uptime Institute, an internationally recognized data center performance and reliability standards body. This certification validates FPT's infrastructure quality and is integral to its enterprise data center value proposition.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Viettel Telecom: Vietnam's largest state-owned telecom operator, offering fixed-line, mobile, internet leased line, data center, and cloud services across Vietnam and multiple international markets. Directly competes with FPT in domestic enterprise telecom, data center, and MPLS services.
• VNPT (Vietnam Posts and Telecommunications Group): Vietnamese state-owned telecom incumbent providing voice, data, cloud, and managed IT services nationwide. Competes head-to-head with FPT in fixed-line telephony, hotline services, internet leased line, and enterprise IT outsourcing.
• CMC Telecom: Vietnamese IT and telecom operator providing cloud (CMC Cloud), data center, network connectivity, and managed services. Closest private-sector peer to FPT in terms of integrated enterprise telecom and cloud portfolio targeting Vietnamese mid-market and large enterprises.
• MobiFone: Major Vietnamese mobile and fixed telecom operator with growing enterprise and cloud offerings. Overlaps with FPT in enterprise telecom services and is increasingly active in cloud and data center segments targeting the same Vietnamese enterprise base.

Emerging players

• Twilio: Cloud communications platform providing programmable voice, SMS, and customer engagement APIs. Comparable to FPT's SMS Brandname, Voice Brandname, and API-driven communication offerings from a technology and business-model perspective.
• Genesys: Global CCaaS platform leader providing omnichannel contact center, AI-powered routing, and workforce engagement. Competes with FPT OncallCX in the cloud contact center category, particularly for multinational enterprises seeking global-standard CX platforms.
• 8x8: Public CCaaS/UCaaS vendor offering cloud contact center, voice, video, and chat. Competes with FPT's OncallCX and Oncall CloudPBX offerings in the cloud communications layer, particularly for SMB and mid-market segments.

Others

• AWS (Amazon Web Services): Global hyperscale cloud provider — both a strategic partner (FPT distributes AWS) and a competitor to FPT Higio Cloud and FPT Data Center in the broader cloud and infrastructure market. Represents the primary competitive threat for FPT's cloud ambitions.

Broad incumbents

• Singtel: Asia-Pacific incumbent telecom group providing enterprise connectivity, data center, cloud, and managed services across the region. Overlaps with FPT's international MPLS and enterprise connectivity offerings for multinational clients with operations across Asia.
• NTT Communications: Japanese-headquartered global telecom and IT services provider with extensive data center, cloud, and network services. Comparable in international backbone capacity, MPLS reach, and managed services for multinational corporations operating across Asia-Pacific.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/fpt-is-enterprise-sector

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FPT Information System