City of Franklin, WI

What City of Franklin, WI does

The City of Franklin is a municipal government entity located in Milwaukee County, Wisconsin, serving approximately 36,882 residents under a mayor-council form of government led by Mayor John Nelson and City Administrator Kelly Hersh. It provides the full suite of essential municipal services — police and fire protection, water and sewer utilities, weekly garbage and recycling collection (contracted to Johns Disposal Services), property tax collection, parks and recreation, building inspection, planning and zoning, economic development, elections, and municipal court — through roughly 250 full-time employees distributed across 17+ departments operating from City Hall, Fire Department No. 1, the Law Enforcement Center, Public Works, Sewer & Water, and the Franklin Public Library.

The city's digital infrastructure runs on the Northwoods Titan content management system and integrates third-party payment processors (Point & Pay for municipal court citations, BSA Online for utility and building department payments, and PayPal for property taxes), a GIS Property Viewer for spatial and zoning data, an eNotification/Franklin Notification System for community alerts, and YouTube live streaming of Common Council and Plan Commission meetings. Pet licensing is intermediated through the Milwaukee Area Domestic Animal Control Commission (MADACC), and revenue is collected across property taxes, water/sewer utility billing, building and business permits, pet licenses, park pavilion rentals, court fines, and miscellaneous service fees.

Go-to-market is direct-to-citizen: services are accessed in person at City Hall, via the online portal, through a 24-hour drop box, by US mail, or through community notification systems. Customer segments are the resident population, the local business and developer community, and visitors — all served within an exclusive jurisdictional footprint that constitutes a structural regulatory monopoly on essential public services within Franklin's boundaries.

Name

City of Franklin, WI

Legal name

City of Franklin

Website

https://franklinwi.gov

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Municipal government entity in Milwaukee County, Wisconsin, serving approximately 36,882 residents with police, fire, water/sewer, parks, permitting, and property tax services via ~250 employees across 17+ departments.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (22132), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Economic Programs (9261), Administration of Environmental Quality Programs (9241)

SIC

Water Supply (4941), Sanitary Services (4950), Services-To Dwellings & Other Buildings (7340), Transportation Services (4700)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Municipal Wastewater Treatment Plants (WWTPs) (EUANADAA), City/Municipal Public Health Departments (HLAJAAAC), Local Transportation, Parking & Mobility Administration (BPAIACAM)

Keywords

• Municipal government services
• Public safety administration
• Water and sewer utilities
• Property tax collection
• Parks and recreation

Headquarters

HQ city

Franklin

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D

Revenue model

1. Property Taxes: Primary municipal revenue source. Property tax bills include levies from City of Franklin, Milwaukee County, Milwaukee Metropolitan Sewerage District (MMSD), and Milwaukee Area Technical College (MATC). Also includes Franklin School District, Oak Creek-Franklin Joint School District, and Whitnall School District for applicable properties.
2. Pet Licensing Fees: Annual licensing fees for dogs, cats, and tiny horses with fees varying by altered status and license year timing. Additional fees for special permits and animal fancier permits.
3. Permits and Licenses: Various permits including building permits, business permits, alarm permits, bartender operator licenses, entertainment permits, fireworks display permits, door-to-door merchant permits, and other municipal licenses.
4. Utility Billing (Water/Sewer): Water and sewer utility billing to residential and commercial customers within the city.
5. Service Fees: Fees for various city services including municipal court citations, engineering right-of-way permits, and miscellaneous receivables.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

The City of Franklin, WI is a municipal government entity that delivers a broad range of public services to its approximately 36,882 residents and businesses. Core offerings include public safety (police and fire protection), water and sewer utility services, weekly garbage and recycling collection, property tax billing and collection, parks and recreation facility maintenance and rentals, permitting and licensing, planning and zoning, elections administration, and digital information services through its website, GIS mapping, and community notification systems.

Product overview

The City of Franklin, WI operates a comprehensive municipal government platform offering approximately 250 employees providing services across multiple departments. The city's digital presence consists of integrated service modules including permits and licensing, property tax collection, parks and recreation facilities (173 acres, 15 facilities), solid waste/recycling collection, GIS mapping, emergency notification systems, meeting management, employment services, and open records processing. The technology infrastructure uses the Northwoods Titan Content Management System with integrated third-party payment processors (Point & Pay, BSA Online, PayPal), YouTube live streaming for public meetings, and an interactive GIS property viewer. Services are primarily citizen-facing web applications rather than commercial software products.

Differentiator

Problem solved

Functional benefit

Products and services

• Permits and Licenses Services Comprehensive municipal permitting and licensing services for residents and businesses, including alarm permits, bartender operator licenses, building permits, business and development permits, door-to-door sales permits, entertainment permits, fireworks display permits, open burning permits, and St. Martins Fair permits.
• Property Tax Services Production, collection, and processing of property tax bills for the City of Franklin, Milwaukee County, MMSD, MATC, and applicable school districts, including online payment portal access, installment payment plans, lottery and gaming credit applications, and tax rate information.
• City Payment Services Multiple payment channels for municipal court citations, water/sewer utility billing, building department fees, engineering right-of-way permits, and miscellaneous receivables, including online payments via PayPal and credit/debit card, in-person payments, 24-hour drop box, and US mail.
• Parks and Recreation Facilities Maintenance and rental services for 173 acres of parkland, 7 miles of bike trails, and 15 recreational facilities including the Lions Legend Park Pavilion, Pleasant View Park Pavilion, Market Square Gazebo, Vernon E. Barg Pavilion, Franklin Woods Nature Center Pavilion, and Ken Windl Park, with reservations handled through the Clerk's Office.
• Solid Waste Collection and Recycling Weekly refuse and recycling collection, four-times-yearly brush and leaf pickups, electronic recycling coordination, and household hazardous waste information, delivered through contracted provider Johns Disposal Services.
• Pet Licensing Annual licensing of dogs, cats, and tiny horses within the city, with rabies vaccination verification, altered and unaltered fee tiers, late fee schedules, special permits for up to 10 dogs, and animal fancier permits, coordinated through MADACC.
• GIS Property Viewer Interactive geographic mapping tool that allows residents and staff to view parcel-level property information, zoning data, and spatial data across the City of Franklin.
• Franklin Notification System Community notification system that delivers emergency alerts and general city announcements to subscribers via email and other channels; currently undergoing a system update/transition.
• Meeting Agendas and Minutes Digital archive of agendas and minutes for 27+ boards, commissions, and committees, including the Common Council, Plan Commission, Finance Committee, and Parks Commission, published online for public access.
• Employment Services Job posting and employment application processing for the City of Franklin, supporting approximately 250 city employees across departments, with current openings in Emergency Services Dispatcher, Firefighter/Paramedic, Light Equipment Operator, Police Patrol Officer, and Sewer & Water Technician roles.
• Open Records Request Wisconsin Open Records Law compliant request intake and processing for city records, accepting fillable PDF submissions via email, U.S. mail, fax, or in-person delivery, with a published fee schedule.
• City Newsletter (Digital) Quarterly digital-first city newsletter distributed online via the eNotification email signup, with limited printed copies available at City Hall and the Franklin Public Library.

Quantifiable outcome

• 173 acres of parkland maintained across the city
• +1 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• Johns Disposal ServicescoreOthersContracted solid waste collection and recycling services provider for the City of Franklin. The company provides weekly refuse and recycling collection, as well as seasonal brush and leaf pickups. Contact: 1-888-473-4701.
• Milwaukee Area Domestic Animal Control Commission (MADACC)coreOthersMADACC has overall responsibility for issuing pet licenses in Milwaukee County. Located at 3839 W. Burnham Street in West Milwaukee, MADACC allows Franklin residents to apply for pet licenses online at madacc.org.
• Point and PaysupportingTechnology or IntegrationOnline payment processing platform for municipal court citations.
• BSA OnlinesupportingTechnology or IntegrationOnline payment processing platform for water/sewer utility billing, building department payments, and miscellaneous receivables.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/c/CityofFranklinWIGov
• LinkedInlinkedin.com/company/city-of-franklin-wi

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Franklin, WI