Frivilligcentralen

What Frivilligcentralen does

Frivilligcentralen i Norrköping is a Swedish non-profit association (ideell förening) founded in 1996 that operates as a volunteer coordination center in Norrköping, Sweden. The organization matches approximately 150 active volunteers with community members needing support across four interconnected program areas: Mötesplatser (Meeting Places) for social gatherings such as film nights, café events, and game evenings; Individuellt stöd (Individual Support) for companionship visits, reading companions, and language practice partners; Barn & familj (Children & Family) for family support matching and parent groups; and Punktinsatser (Point Activities) for seasonal events including the recurring 'En jul tillsammans' (A Christmas Together) holiday program. Its operational core is a volunteer matching service that connects volunteers with assignments based on their preferences, availability, and recipient needs, coordinated through a centralized phone service and contact management system. The organization maintains a primary facility at Fröbelstugan on Södra Promenaden 81 in central Norrköping and extends service delivery to partner venues including Norrköpings Stadsbibliotek, schools, care facilities, and civil society organizations.

The organization serves multiple community segments including elderly individuals facing loneliness, adult language learners (SFI students and immigrants), families needing additional support, youth, and the volunteers themselves. The go-to-market motion is community-led, relying on word-of-mouth referrals, municipal partnerships, and civil society organization referrals rather than any formal sales motion. The volunteer coordinator position is employed by Norrköpings kommun, providing structural municipal support while the association maintains its political and religious independence.

Revenue is generated exclusively through membership fees (100 SEK individual, 200 SEK association, 500 SEK umbrella organization annually), donations via Swish and bank transfer, and corporate CSR sponsorships. All services to community members are provided free of charge. No AI/ML capabilities, paid products, or proprietary technology platforms are evident in the organization's operations; the technology stack is administrative and coordination-oriented.

Name

Frivilligcentralen

Legal name

Frivilligcentralen i Norrköping

Website

https://frivilligcentralen.se

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1–10 employees

Short description

Frivilligcentralen i Norrköping is a non-profit volunteer coordination association founded in 1996 in Norrköping, Sweden, matching approximately 150 active volunteers with community members needing support across elderly, family, language-learning, and youth segments through free services funded by memberships, donations, and CSR sponsorships.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Other Individual and Family Services (624190), Civic and Social Organizations (813410)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industry

Community Language Conversation & Exchange Groups (EDAAAFAO)

Keywords

• Volunteer coordination services
• Community social services
• Nonprofit association
• Civic engagement programs
• Elderly companionship services

Headquarters

HQ city

Norrköping

HQ country

Sweden

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure

Revenue model

1. Membership Fees: Annual membership fees provide minor financial support: Individual/support member 100 SEK, Association 200 SEK, Umbrella organization 500 SEK. Membership is not required for volunteering or receiving help.
2. Municipal Support: Norrköpings kommun supports the operation by functioning as employer for the volunteer coordinator position, which is placed within the municipal secretariat. This represents in-kind support rather than direct funding.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Frivilligcentralen is a volunteer coordination center that matches community volunteers with individuals needing support across all life stages. It offers four program areas: Mötesplatser (Meeting Places) for social gatherings, Individuellt stöd (Individual Support) for one-on-one companionship, Barn & familj (Children & Family) for family support, and Punktinsatser (Point Activities) for holiday initiatives. All services are free to community members, with operations coordinated through a centralized matching system and a physical headquarters at Fröbelstugan in Norrköping.

Product overview

Frivilligcentralen is a volunteer coordination center in Norrköping, Sweden, established in 1996. The organization operates as a unified service offering four interconnected program areas: Mötesplatser (Meeting Places) for social gatherings like film nights and café events; Individuellt stöd (Individual Support) for matching volunteers with isolated individuals needing companionship; Barn & familj (Children & Family) for family support and parent groups; and Punktinsatser (Point Activities) for holiday-based initiatives like 'A Christmas Together'. All programs are coordinated through a centralized volunteer matching system and share common infrastructure including a phone service, contact management, and the Fröbelstugan physical location.

Differentiator

Problem solved

Functional benefit

Products and services

• Mötesplatser (Meeting Places) Meeting places offering social activities including film nights, café gatherings, open Tuesdays, game nights, craft evenings, and homework help at the city library. Targets seniors, adults, and youth to reduce loneliness and build community.
• Individuellt stöd (Individual Support) Individual support services including phone service, continuous contact matching (visitors, support companions, language friends), and guided accompaniment to appointments. Addresses loneliness and social isolation for vulnerable individuals.
• Barn & familj (Children & Family) Family support services including parent groups, meetings for single mothers, and family support matching. Connects families with volunteer family supporters for companionship and practical help.
• Punktinsatser (Point Activities) Special occasion activities including 'A Christmas Together' (annual Christmas Eve celebration and gift program) and New Year's Eve gatherings. Addresses loneliness during holidays for isolated residents.

Quantifiable outcome

• 640 participants in 36 Språkcafé sessions in 2023
• +1 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

15 partnerships are on record, tiered core and minor.

• Beegleton ABcoreGTM or Marketing Partner · 1 January 2018Marketing partnership established in autumn 2018 where Beegleton AB provides professional marketing support to help Frivilligcentralen reach more community members. This is a local CSR collaboration where the company supports the organization's visibility.
• Norrköpings StadsbibliotekcoreStrategic or Co-development PartnerOngoing partnership for language café and homework help services. Sessions held at the library's Norrköpingsrummet on the second floor, Wednesdays and Thursdays, 15:30-17:00. Library provides venue and promotional support.
• Norrköpings/Söderköpings FRG-grupp (Frivillig resursgrupp)minorStrategic or Co-development PartnerFRG group meets for meetings and education at Frivilligcentralen facilities. Civil defense volunteer resource group collaboration.
• Kvinnojouren & TantjourenminorStrategic or Co-development PartnerWomen's shelter organizations arrange café activities, invite to education sessions, and hold various meetings at Frivilligcentralen premises.
• Demensföreningen i NorrköpingminorStrategic or Co-development PartnerDementia association arranges weekly café meetings at Frivilligcentralen for members and community.
• Rädda BarnenminorStrategic or Co-development PartnerSave the Children has organized family activities together with volunteers in Frivilligcentralen's facilities for several years.
• Frivilliga familjehem i NorrköpingminorStrategic or Co-development PartnerPartnership with volunteer foster homes in Norrköping established in autumn 2018, collaborating on various initiatives.
• SAMCIN (Samverkansforum för Civilsamhället i Norrköping)coreStrategic or Co-development PartnerFrivilligcentralen participates in SAMCIN, a collaboration forum for civil society in Norrköping, attending conferences and networking events.
• Marielunds kvartershusminorStrategic or Co-development PartnerCollaboration on autumn holiday activities (Höstkul) organized together with Marielund neighborhood house, Hyresbostäder in Norrköping and Norrköpings municipality.
• Naturskyddsföreningen i NorrköpingminorStrategic or Co-development PartnerEnvironmental organization collaborates with Frivilligcentralen on clothing exchange days (Klädbytardag), held at the Frivilligcentralen premises.
• Norrköpings kommuncoreStrategic or Co-development PartnerMunicipal support through employment of volunteer coordinator position placed within the municipal secretariat, enabling collaboration between municipality and the association.
• ICA Maxi NorrköpingminorOthersCorporate sponsor contributing to 'En jul tillsammans' (A Christmas Together) initiative since 2018, providing support for Christmas celebrations and gifts.
• Projektallians ABminorOthersCorporate sponsor supporting 'En jul tillsammans' initiative for six consecutive years, contributing to Christmas celebrations for community members.
• ÅWL ArkitekterminorOthersArchitectural firm contributing to 'En jul tillsammans' for six years, providing gift cards for distribution to community members.
• Medley CentralbadetminorOthersSwimming facility contributing to 'En jul tillsammans' by providing gift cards for swimming/training sessions.

Scale indicators4 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• Svenska Röda Korset (Swedish Red Cross): Sweden's largest humanitarian volunteer organization with local branches running companionship, language, and integration activities. Comparable volunteer-driven model and similar elderly/immigrant support programs, but at vastly larger scale and brand recognition.

Emerging players

• Rädda Barnen (Save the Children Sweden): Major Swedish NGO that directly partners with Frivilligcentralen for family activities. Comparable mission overlap in child and family support, but operates nationally with formal paid staff rather than local volunteer coordination.
• Coompanion: National Swedish social enterprise support organization working with civil society across municipalities. Comparable civil-society/civic-infrastructure role, though focused on social enterprise development rather than direct volunteer matching.

Direct peers

• KFUM Sverige (YMCA Sweden): Swedish YMCA affiliate running local community centers, youth activities, and family support programs. Directly comparable through its local-meeting-place delivery model and mix of volunteer-led activities for diverse age groups.
• Studiefrämjandet: Swedish study association running community-based education, study circles, and cultural activities nationwide. Closely comparable to Frivilligcentralen in mission (community engagement, volunteer-led local activities), member-driven nonprofit model, and reliance on municipal/regional public funding.
• Studieförbundet Vuxenskolan: One of Sweden's largest adult education associations running local circles, language cafés, and integration programs. Directly comparable to Frivilligcentralen on language-friend / Språkcafé offerings, community meeting places, and diverse demographic targeting including immigrants and seniors.
• ABF (Arbetarnas Bildningsförbund): Sweden's largest study association with extensive local chapter network. Shares Frivilligcentralen's community-led, member-driven model and offers comparable meeting-place and language-learning services, often with similar municipal funding arrangements.
• NBV (Nybyggarorganisationernas Bildningsverksamhet): Swedish study association running local community activities and educational programs. Comparable member-based nonprofit model and local-meeting-place delivery, similar to Frivilligcentralen's Mötesplatser offering.

Regional players

• Stockholms Stadsmission: Major Stockholm-based social services nonprofit addressing isolation, homelessness, and family vulnerability. Directly comparable mission (combating loneliness, supporting vulnerable families) but operates at materially larger scale in a different geography.
• Göteborgs Stadsmission: Gothenburg-based social services nonprofit providing community support, elderly companionship, and family programs. Highly comparable mission and target population to Frivilligcentralen, but serves a different Swedish region with a larger professionalized operation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/frivilligcentralen

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Frivilligcentralen