Majorel France

What Majorel France does

Majorel France, founded in 2019 and headquartered in Paris, Ile-de-France, operates as the French subsidiary of Teleperformance (TP) following TP's 2023 acquisition of Majorel. The entity rebranded under the TP brand and operates within TP's global customer experience (CX) and business process outsourcing (BPO) network, employing 372 staff in France. It serves as a multilingual European delivery hub supporting enterprise clients across 12+ verticals including insurance, banking, automotive, retail, healthcare, government, energy, and telecommunications.

The company's core offering is built on the proprietary TP.ai FAB platform, which combines artificial intelligence with human expertise to deliver CX services. The platform comprises five modules: TP.ai FAB Connect (human-AI collaboration), TP.ai FAB Assist (AI-assisted operations at scale), TP.ai FAB Collect (AI-powered debt collection), TP.ai FAB Growth (AI-copiloted B2B sales), and TP.ai Dataservices (data engineering for AI/GenAI projects). Alongside this AI layer, Majorel France delivers end-to-end CX services including customer service, back-office support, collection services, revenue-as-a-service, and trust and safety (AI-assisted content moderation). Delivery is enabled through three models: Smartshoring (geographic arbitrage), Multilingual Hubs, and Work-from-Home solutions.

The business model is enterprise B2B managed services delivered via direct field sales. TP reports 53% of Forbes Top 100 brands as clients, with top 100 clients averaging 14 years of tenure. Revenue streams include managed CX services (subscription/recurring), AI solutions, and professional consulting. TP (parent) is publicly traded on Euronext Paris, and the France entity benefits from TP's global scale of 490,000+ employees across 100+ countries and 400+ languages/dialects. The company is a subsidiary of Teleperformance SA and operates as part of the parent company's global delivery infrastructure rather than as an independent commercial entity.

Name

Majorel France

Legal name

Teleperformance France

Website

https://fr.majorel.com

Company type

Public

Founded year

1976

Operating status

Operating

Headcount range

251–500 employees

Short description

Majorel France is the French subsidiary of Teleperformance (TP), delivering AI-powered customer experience and BPO services including customer service, back-office, collections, and trust & safety to enterprise clients across insurance, banking, healthcare, government, and other verticals via the TP.ai FAB platform.

Ownership category

akta.pro rank

Product category

Customer Experience Outsourcing / Business Process Outsourcing

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Computer Systems Design and Related Services (54151)

SIC

Services-Help Supply Services (7363), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Appointment Scheduling & Service Dispatch Support (BPAAABAO)

Keywords

• Customer experience outsourcing
• Business process outsourcing
• AI-powered CX platform
• Multilingual contact center
• Back-office support services

Headquarters

HQ city

France (multiple locations)

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Customer Experience Services: End-to-end CX services including customer service, back-office support, collection services, revenue-as-a-service, and trust and safety. BPO services delivered across multiple industries and geographies with global delivery capabilities.
2. AI Solutions: AI-powered solutions (TP.ai FAB suite) integrated within service delivery to enhance operational performance and drive client outcomes.
3. Consulting Services: Advanced analytics, business transformation consulting, and technology services provided alongside core CX delivery.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Majorel France delivers end-to-end customer experience and business process outsourcing services to enterprise clients, including omnichannel customer service, back-office support, debt collection, revenue-as-a-service, and trust and safety content moderation. Service delivery is enhanced by the proprietary TP.ai FAB AI platform (Connect, Assist, Collect, Growth, Dataservices) and supported through Smartshoring, multilingual hubs, and work-from-home delivery models serving clients in France and globally.

Product overview

TP (formerly Majorel) is a global customer experience partner offering a unified platform of AI-powered solutions and end-to-end CX services. The core offering centers on the TP.ai FAB platform (FAB Connect, FAB Assist, FAB Collect, FAB Growth, Dataservices) combined with comprehensive CX services (customer service, back-office, collections, revenue-as-a-service, trust and safety), consulting services (advanced analytics, business transformation, technology services), and specialized services (healthcare, interpretation, RPO, consular). Geographic and linguistic delivery capabilities include Smartshoring, Multilingual Hubs, and Work-from-Home solutions. The portfolio serves industries including insurance, automotive, banking, retail, energy, gaming, government, healthcare, media, technology, telecom, and travel.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Service Omnichannel customer service, technical support, and customer journey optimization across all contact points, designed for enterprise brands requiring consistent CX delivery at scale.
• Back-office Support Business process outsourcing by sector and workflow management for maximum operational efficiency across enterprise back-office functions.
• Collection Services Debt collection combining predictive analysis and regulatory expertise to optimize financial flows and accelerate recovery for enterprise clients.
• Revenue-as-a-Service Go-to-market strategy deployment based on performance models to develop B2B sales for enterprise clients.
• Trust and Safety AI-assisted content moderation, fraud prevention, and risk control to protect users and brand integrity for digital platforms and online communities.
• TP.ai FAB Connect Collaboration platform enabling human experts and AI to work together for more agile and performant business operations within the TP.ai FAB suite.
• TP.ai FAB Assist AI assistant solution enabling organizations to deploy customer service and support operations at scale.
• TP.ai FAB Collect AI-powered debt collection solution combining predictive analysis with regulatory expertise for accelerated recovery and optimized cash management.
• TP.ai FAB Growth AI-copiloted commercial operations solution for accelerating B2B revenue through intelligent sales support.
• TP.ai Dataservices Data engineering and dataset preparation services for AI and GenAI projects, transforming data into a transformation lever for enterprise clients.
• Advanced Analytics Business intelligence and data analytics consulting for transformation insights to support enterprise decision-making.
• Business Transformation Consulting Strategic consulting for business transformation and operational excellence across enterprise organizations.
• Technology Services Technology consulting and implementation services for digital transformation across enterprise environments.
• Healthcare Support Specialized customer experience services for the healthcare industry, addressing HIPAA and compliance-sensitive patient interactions.
• Interpretation Language interpretation and translation services across multiple languages and dialects for enterprise and public-sector clients.
• Recruitment Process Outsourcing End-to-end recruitment process outsourcing services managing hiring workflows for enterprise employers.
• Visa and Consular Services Specialized services for visa processing and consular support operations for governments and international clients.
• Smartshoring Geographic arbitrage solution combining talent, locations, operational models, and technology for smooth and optimized CX operations.
• Multilingual Hubs Multilingual delivery centers combining business expertise, sector specialization, and high language proficiency across 400+ languages and dialects.
• Work-from-Home Solution Remote work operational model enabling distributed customer service delivery for enterprise clients.

Quantifiable outcome

• 53% of Forbes Top 100 brands are TP clients
• +1 more outcomes

Segments9 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature5 records

Partnerships

One partnership is on record.

• UNICEFcoreOthersGlobal partnership supporting UNICEF's mission to help bring better opportunities to millions of children and their families worldwide. TP has partnered with UNICEF as part of their sustainability and social responsibility initiatives, contributing to educational and community development programs globally.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Transcom Worldwide: Europe-headquartered (Sweden) multilingual CX/BPO provider with delivery centers across multiple continents, directly competing for the same European enterprise CX contracts as TP/Majorel France.
• TTEC Holdings: US-listed CX and digital customer engagement company providing omnichannel contact center, AI, and customer experience design services to enterprise clients across multiple verticals.
• TaskUs: Publicly traded tech-enabled BPO specializing in digital CX, content moderation, and trust-and-safety services — overlapping directly with TP/Majorel's CX and trust-and-safety offerings.
• Genpact: Global professional services and BPO firm with significant contact center, customer operations, and AI/data services, comparable to TP/Majorel's CX and advanced analytics consulting portfolio.
• Foundever: Global CX/BPO provider (formerly Sitel Group / Sitel / nexsoft), serving enterprise clients with multilingual contact center, back-office, and digital CX services — directly comparable to TP/Majorel's core BPO model.
• Concentrix Corporation: Publicly traded global CX/BPO competitor with similar enterprise client base, omnichannel contact center operations, and AI-augmented service offerings. Closest direct peer following Concentrix's acquisition of Webhelp.

Emerging players

• Infosys BPM: BPM arm of Infosys offering customer service, back-office, and AI-enabled digital CX services — increasingly competing in enterprise CX outsourcing against traditional BPO majors including TP/Majorel.

Broad incumbents

• Accenture plc: Global consulting and services giant with a large Customer Sales & Service practice offering CX strategy, technology implementation, and BPO services to enterprise clients — broader portfolio but meaningful CX overlap.
• Capgemini SE: France-headquartered global IT services and consulting firm with customer engagement, digital customer experience, and BPO capabilities — strong French/European overlap with TP/Majorel France.

Regional players

• Atento S.A. Latin America-headquartered CX/BPO provider with multilingual nearshore delivery — competes in adjacent geographies for similar multilingual contact center contracts with global enterprise clients.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/majorel-france

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Majorel France