Stichting (Gelijk)waardig Herstel

What Stichting (Gelijk)waardig Herstel does

Stichting (Gelijk)waardig Herstel (SGH) is a Dutch independent foundation operating a human-centered recovery process for parents affected by the Dutch childcare allowance scandal (kinderopvangtoeslagaffaire). Founded in 2020 following a dialogue process at the Number 5 Foundation in The Hague, SGH is funded by the Dutch Ministry of Finance, its commissioning ministry, and serves affected parents free of charge through a four-phase process: registration, Feitenrelaas (factual narrative documentation), independent damage analysis, and completion of a Collective Settlement Agreement (C-VSO) with the Dutch State. As of 2025, SGH has facilitated 2,053 C-VSOs, has 3,882 parents actively in process, and 1,397 newly registered parents.

The foundation's core product is the SGH Feitenrelaas, a structured factual narrative capturing the parent's past, present, and future trajectory. The methodology is grounded in the SGH Herstelmodel, a damage calculation model developed with personal injury experts, validated by an independent validation committee, and based on Dutch tort law jurisprudence. Technology infrastructure consists of a Salesforce-based SGH Portal with multi-factor authentication and encrypted data storage, hosted on European servers and managed by Capgemini. SGH does not disclose any AI/ML capabilities; the platform is used for case management while the methodology itself is human-centered and process-driven.

SGH distributes its services through a hybrid model combining the secure online portal with physical SGH Luisterplekken in 25+ cities across the Netherlands and Curaçao, hosted in libraries, community centers, and partner venues. The foundation has built a network of over 8,500 volunteer Luisterend Schrijvers (Listening Writers) and operates with a 38+ person professional team (12 operational leaders, 5 supervisory board members, 4 bestuurders, and 2 founders), supported by 5 core partner organizations, 38 supporting organizations, and corporate partners (ABN AMRO, Rabobank, KPMG, Achmea, a.s.r., Capgemini/Sogeti) that channel employee volunteers. SGH maintains operational independence while being structurally intertwined with the Dutch government through commissioning ministry oversight.

Name

Stichting (Gelijk)waardig Herstel

Legal name

Stichting (Gelijk)waardig Herstel

Website

https://gelijkwaardigherstel.nl

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

101–250 employees

Short description

Stichting (Gelijk)waardig Herstel (SGH) is a Dutch independent foundation operating a government-funded recovery process for parents affected by the Dutch childcare allowance scandal, using 8,500+ volunteer Listening Writers and independent damage analysts under the validated SGH Herstelmodel.

Ownership category

akta.pro rank

Product category

Government Victim Compensation and Recovery Services

NAICS

Other Individual and Family Services (624190), Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

Victim Services & Witness Assistance (Justice System) (BPAIAFAJ)

akta.pro secondary industry

Alternative Dispute Resolution & Restorative Justice Programs (BPAIAFAL)

Keywords

• Victim recovery services
• Government compensation programs
• Trauma-informed support
• Personal injury documentation
• Childcare allowance recovery

Headquarters

HQ city

Almere

HQ country

Netherlands

HQ region

Europe

Offices31 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Government Funding: Stichting (Gelijk)waardig Herstel operates as a government-funded organization. The organization works with a budget coordinated with the Ministry of Finance (ministerie van Financiën), which is their commissioning ministry. The service is free for affected parents.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels11 records

Core offering

Stichting (Gelijk)waardig Herstel provides a human-centered recovery method for parents affected by the Dutch childcare allowance scandal. Parents are matched with trained volunteer Listening Writers (Luisterend Schrijvers) who help them create a structured factual narrative (Feitenrelaas©). Independent damage analysts then use the SGH Herstelmodel© — grounded in Dutch tort law — to calculate financial compensation, leading to a Collective Settlement Agreement (C-VSO) signed with the Dutch State. Services are delivered through a Salesforce-based secure online portal, dedicated Coördinatoren, and physical listening locations across the Netherlands and Curaçao.

Product overview

Stichting (Gelijk)waardig Herstel (SGH) is a foundation offering a human-centered recovery method for parents affected by the Dutch childcare allowance scandal. The core offering is a four-phase recovery process: Registration, Feitenrelaas (factual narrative creation), Damage Analysis, and Completion. The central product is the SGH Feitenrelaas© — a factual narrative document created collaboratively between affected parents and trained volunteer Listener Writers. This is supported by the SGH Portaal, a secure online portal for account management, document handling, and process tracking. The methodology is grounded in the SGH Herstelmodel©, developed with personal injury experts and validated independently. Damages are calculated by SGH's independent analysts, leading to a Collective Settlement Agreement (C-VSO) with the Dutch State. The service is complemented by physical SGH Luisterplekken locations, dedicated Coordinators, and ongoing community connection events.

Differentiator

Problem solved

Functional benefit

Products and services

• SGH Feitenrelaas A factual narrative document created collaboratively between an affected parent (Verteller) and a trained volunteer Listening Writer (Luisterend Schrijver). It captures the parent's complete story: who they were before the childcare allowance scandal (past), where they stand now (present), and what is needed for recovery (future).
• SGH Portaal (Online Portal) A secure online portal where parents register, manage their recovery documents, track progress, and communicate with their Coordinator and Damage Analyst. Features account creation, document uploads, scheduling, Feitenrelaas viewing/editing, and damage calculation tracking. Accessed via multi-factor authentication.
• Luisterend Schrijver (Listener Writer) Program A volunteer program pairing trained volunteers (Luisterend Schrijvers) with affected parents to help document their Feitenrelaas. Listeners undergo training and certification, and are matched with parents based on postal code and travel distance preferences.
• Schade Analyse (Damage Analysis) Service Independent damage analysts read the Feitenrelaas and translate impactful events into (im)material damage items based on the SGH Herstelmodel. Analysts discuss calculations with participants and provide a basis for the Collective Settlement Agreement (C-VSO).
• SGH Herstelmodel A recovery model developed with parents, young people, children, and experienced personal injury experts. It is based on Dutch tort law jurisprudence and validated by an independent validation committee. The model uses abstract amounts aligned with Dutch legal practice for each impactful event.
• Collectieve Vaststellingsovereenkomst (C-VSO) A Collective Settlement Agreement signed between the parent and the Dutch State, based on the damage calculation by SGH's independent analysts. Parents can choose to sign physically at a collective Signing Ceremony or digitally remotely.
• SGH Luisterplekken (Listening Locations) Neutral, quiet locations throughout the Netherlands and Curaçao where parents and Listening Writers can meet to work on the Feitenrelaas. Includes SGH-owned spaces and partnerships with libraries, community centers, and other venues.
• Coördinator Service A dedicated Coordinator assigned to each participant from registration through completion, serving as a neutral point of contact for questions, problems, and guidance throughout the multi-year recovery process.

Quantifiable outcome

• 2,053 parents have signed a Collective Settlement Agreement (C-VSO)
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

15 partnerships are on record, tiered core, regional and minor.

• Number 5 FoundationcoreStrategic or Co-development PartnerOrigin organization where the dialogue process between affected children, youth, and parents took place starting in 2020. The report 'Inzichten en aanbevelingen' was produced here in 2021, forming the basis for SGH. Located at 't Hoenstraat 5 in Den Haag.
• 5 Partner OrganisationscoreChannel Partner/ Reseller/ DistributorPartner organisations through which recruitment of professionals in execution runs. These organizations help scale the operations of SGH.
• 38 Supporting OrganisationscoreStrategic or Co-development PartnerOrganisations that help SGH with expertise and recruitment of Listening Writers. These organizations provide societal support and volunteer recruitment capabilities.
• Gemeente Almere (Municipality of Almere)regionalStrategic or Co-development PartnerLocal government partner that collaborates with SGH for outreach and support of affected residents.
• Gemeente Amsterdam (Municipality of Amsterdam)regionalStrategic or Co-development PartnerLocal government partner that collaborates with SGH for outreach and support of affected residents.
• Gemeente Arnhem (Municipality of Arnhem)regionalStrategic or Co-development PartnerLocal government partner that collaborates with SGH for outreach and support of affected residents.
• Gemeente Rotterdam (Municipality of Rotterdam)regionalStrategic or Co-development PartnerLocal government partner that collaborates with SGH. Hosted a valuable meeting for Listening Writers at the Wereldmuseum with Alderman Abigail Norville.
• ABN AMROminorStrategic or Co-development PartnerCorporate partner whose employees volunteer as Listening Writers. Mentioned as example of how companies contribute Listening Writers to SGH.
• a.s.r. Nederland (incl. Loyalis and TKP)minorStrategic or Co-development PartnerCorporate partner through which employee volunteering as Listening Writers is coordinated.
• AchmeaminorStrategic or Co-development PartnerCorporate partner through which employee volunteering as Listening Writers is coordinated.
• KPMGminorStrategic or Co-development PartnerCorporate partner through which employee volunteering as Listening Writers is coordinated.
• RabobankminorStrategic or Co-development PartnerCorporate partner through which employee volunteering as Listening Writers is coordinated.
• Capgemini/SogetiminorStrategic or Co-development PartnerCorporate partner through which employee volunteering as Listening Writers is coordinated. Also manages Salesforce application for SGH.
• SalesforcecoreTechnology or IntegrationTechnology platform used for the SGH Portal, running on servers in Germany and France, managed by Capgemini.
• Ministerie van Financiën (Ministry of Finance)coreStrategic or Co-development PartnerCommissioning ministry that funds SGH and with whom SGH coordinates on the recovery operation. Shares data with SGH for external quality checks. Involved in the Casuïstiektafel (case discussion table) for exceptional cases.

Scale indicators7 records

Recent moves6 records

Expansion highlights12 records

Market position

Competitive moat6 records

Customer concentration

• YouTubeyoutube.com/@StichtingGelijkwaardigHerstel
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/gelijkwaardigherstel
• Instagraminstagram.com/gelijkwaardig_herstel
• TikToktiktok.com/@gelijkwaardig_herstel

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Stichting (Gelijk)waardig Herstel