GESTION INTELIGENTE DE CONFLICTOS (GIC)

What GESTION INTELIGENTE DE CONFLICTOS (GIC) does

Gestión Inteligente de Conflictos (GIC) is a Spanish private mediation and conflict resolution services firm headquartered at C. de Navellos, 1 in Valencia. The company delivers professional mediation services to individuals and organizations across banking, commercial (mercantil), and family disputes, helping parties communicate effectively and reach mutually satisfactory agreements outside the judicial system. GIC also offers complementary professional training (Formación) for companies and individuals seeking conflict management competencies, and has expanded into adjacent service modules including MASC360, an alternative self-composed dispute resolution system, and a 'Benefits' value-added offering. The firm is registered with the Spanish Ministry of Justice and was the first mediation center in Spain to obtain B Corp certification.

GIC's core technology is a proprietary CRM system branded 'Mediator,' used internally to manage case workflows and support more efficient mediation processes. The company does not expose public APIs, mobile applications, or AI/ML capabilities; the technology layer is positioned as process digitization rather than intelligence augmentation. The firm maintains a digital-first go-to-market approach, distributing content through a website Magazine section and corporate social profiles on LinkedIn, Instagram, and Facebook, while transactions and case intake are handled directly via the website contact flow and an authenticated extranet portal.

GIC operates on a contact-based, transaction-by-transaction pricing model with no publicly disclosed fee schedule. Revenue derives from mediation case fees, training program sales, and ancillary service modules, with no disclosed enterprise contracts, recurring SaaS revenue, or third-party distribution. The company reports 8,000+ cumulative mediations managed with a stated 80% agreement rate. No parent company, subsidiaries, funding rounds, M&A activity, management team details, or headcount figures are disclosed in the available data, and the firm appears to operate as an independent, owner-managed professional practice within a single domestic market (Spain).

Name

GESTION INTELIGENTE DE CONFLICTOS (GIC)

Legal name

Gestión Inteligente de Conflictos

Website

https://gestioninteligentedeconflictos.es

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Gestión Inteligente de Conflictos (GIC) is a Valencia-based private mediation firm delivering conflict resolution services to individuals and organizations across banking, commercial, and family disputes in Spain. It operates a Ministry of Justice–registered, B Corp–certified practice supported by a proprietary CRM called Mediator.

Ownership category

akta.pro rank

Product category

Mediation and Conflict Resolution Services

NAICS

Legal Services (5411)

SIC

Services-Legal Services (8111)

akta.pro industry

PRIMARYBPAHAAAB

Litigation & Dispute Resolution

Business & Public Services/Professional Services (Legal, Accounting, Consulting)/Legal Services

SECONDARYEDABAMAE

Conflict Resolution & Negotiation

Education/Corporate Training & Professional Development/Soft Skills Development

Keywords

• Alternative dispute resolution
• Professional mediation services
• Conflict management training
• Commercial mediation
• Family mediation

Headquarters

HQ city

Valencia

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Distribution channels1 record

Marketing channels4 records

Core offering

GIC delivers professional mediation services in banking, commercial, and family disputes, helping parties communicate effectively and reach mutually satisfactory agreements without judicial intervention. Complementing this core, the company offers training programs in intelligent conflict management for companies and professionals, plus the MASC360 self-composition alternative dispute resolution system. Cases are managed through GIC's proprietary "Mediator" CRM platform.

Product overview

GIC operates as a unified mediation and conflict resolution platform offering professional mediation services, professional training programs, and technology-enabled solutions. The core offering is the Mediación service, supported by the proprietary Sistema CRM Mediator technology platform. Additional services include Formación (training), MASC360 (alternative dispute resolution system), Benefits, and Magazine content platform. The portfolio is designed to provide end-to-end conflict resolution support from professional mediation to professional development and self-service resolution tools.

Differentiator

Problem solved

Functional benefit

Brands

• Mediator: Proprietary CRM system developed by GIC for efficient mediation management.

Products and services

• Mediación (Mediation) Professional mediation procedure in which GIC specialists help conflicting parties communicate effectively and find mutually satisfactory solutions, reducing the need for judicial intervention and promoting constructive resolution. Offered to individuals and organizations across banking, commercial, and family dispute categories.
• Formación (Training) Training programs that help companies and professionals develop skills to manage challenging situations with confidence, building competencies and practical strategies for conscious and intelligent conflict resolution. Targeted at businesses and individual professionals.
• MASC360 (Sistema Autocompositivo de Conflictos 360) An alternative conflict resolution system that enables parties to reach agreements through self-composition processes, providing a structured path to dispute resolution outside traditional mediation or judicial routes.

Quantifiable outcome

• 80% of mediated cases reach agreement
• +1 more outcomes

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• ICC International Court of Arbitration: The International Chamber of Commerce's global ADR institution. Highly adjacent institutionally - ICC runs mediation and arbitration infrastructure and standards - useful as a comparand for the international ADR playbook rather than direct head-to-head competitor.
• CEDR (Centre for Effective Dispute Resolution): UK-based, pan-European ADR body offering mediation, arbitration and training. Comparable as a multi-service ADR/advisory operator with training programs analogous to GIC's Formación line, though at meaningfully larger scale.
• JAMS: The largest private ADR provider in the US, running mediation and arbitration across practice areas. Relevant as a benchmark for what a scaled, privately operated ADR platform can become from a starting point similar to GIC's.

Direct peers

• SIMA (Servicio Interconfederal de Mediación y Arbitraje): Spain's flagship labor-mediation body. Although focused on employment conflicts rather than GIC's banking/commercial/family mix, both are Ministry-adjacent ADR providers operating under Spain's mediation regulatory framework with case-volume advantages.
• ADR Center: Italian ADR provider handling civil, commercial and corporate mediation and arbitration. Closely comparable to GIC as a private, commercially-oriented ADR center serving non-employment disputes across multiple practice areas.

Emerging players

• Modria (Tyler Technologies): Online dispute resolution platform now part of Tyler Technologies. Comparable to GIC's MASC360 / Mediator CRM aspiration: technology-led ADR workflow that could displace or complement traditional mediation centers like GIC.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/p/Gestión-Inteligente-de-Conflictos-100064004584897/?locale=es_ES&_rdr
• LinkedInlinkedin.com/company/gicmediacion
• Instagraminstagram.com/gicmediacion

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GESTION INTELIGENTE DE CONFLICTOS (GIC)