Grad Zadar | City of Zadar

What Grad Zadar | City of Zadar does

Grad Zadar (City of Zadar) is the municipal government of Zadar, a historic Adriatic coastal city in Croatia, operating as a unit of local self-government under Croatian law (OIB: 09933651854; registration number: 2546558 since October 2009). The city is led by Mayor Šime Erlić and a City Council (Gradsko vijeće) with the most recent mandate covering 2025-2029, and is administered through 14 specialized departments (upravni odjeli) covering the Mayor's cabinet, spatial planning and construction, communal services and environmental protection, economy and island development, city self-government, culture and sport, education, finance, property management, social welfare and health, EU funds, and council affairs. Its primary customers are the residents of Zadar, local SMEs, and tourists/visitors, with services delivered through both physical City Hall offices (Narodni trg 1) and the e-Usluge digital platform.

The core technology stack comprises municipal digital infrastructure including a GIS geoinformation system for city planning, an electronic document registry (elektronička pisarnica), a citywide WiFi network (Bežična mreža Grada Zadra), and the eZadrani citizen portal (ezadrani.hr). Additional systems include e-Jednostavna nabava for simplified electronic procurement and Participativno budžetiranje for participatory budgeting. The city's economic anchors include the ~400 hectare Gospodarska zona Crno industrial zone, the UNESCO-listed Venetian Fortifications (inscribed 2017), and the cruise/ferry terminal at Gaženica.

The revenue model is based on five streams: a 74% share of city-collected income tax (with additional 1.9% for primary education and 1% for firefighting), local taxes including a 3% consumption tax on hospitality beverages (Porez na potrošnju) and EUR 0.60/m² real estate tax (Porez na nekretnine), property income from municipal real estate rentals and sales, communal fees and contributions, and EU/state budget transfers. Tourism drives significant own-source revenue: Zadar recorded 262,537 tourist arrivals and 799,089 overnight stays in H1 2026, a 3% increase year-over-year.

Name

Grad Zadar | City of Zadar

Legal name

Grad Zadar

Website

https://grad-zadar.hr

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Grad Zadar is the municipal government of Zadar, Croatia, delivering public services to residents, local SMEs, and tourists through 14 administrative departments and digital platforms including the eZadrani portal, GIS, and WiFi network.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive, Legislative, and Other General Government Support (921), Public Finance Activities (921130)

akta.pro primary industry

Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Municipal government services
• Urban planning administration
• Citizen e-services
• Local tax administration
• Public infrastructure management

Headquarters

HQ city

Zadar

HQ country

Croatia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Income Tax Share (Joint Taxes): Grad Zadar receives 74% of total income tax collected in the city. Additional 1.9% allocated for primary education financing and 1% for firefighting services.
2. Local Taxes: Porez na potrošnju (Consumption Tax) at 3% on alcoholic and non-alcoholic beverages in hospitality establishments. Porez na nekretnine (Real Estate Tax) at 0.60 EUR per m² of useful floor space.
3. Property Income: Revenue from municipal property including business premises rentals, apartment leases, and proceeds from sale of apartments and land
4. Communal Fees: Communal fee (komunalna naknada), communal contribution (komunalni doprinos), and fees for use of public spaces
5. EU Funds and State Transfers: Financial assistance from state budget, Zadar County, international institutions, and EU funds for various municipal projects and development initiatives

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Grad Zadar is the municipal government of the City of Zadar in Croatia, delivering local public administration services including urban planning, infrastructure maintenance, social welfare, education oversight, cultural heritage preservation, and economic development through 14 administrative departments. The city operates digital citizen service platforms (eZadrani portal, GIS geoinformation system, municipal WiFi, electronic document management) and funds operations through shared income tax (74% share), local consumption and real estate taxes, communal fees, and EU/state transfers.

Product overview

Grad Zadar operates a multi-platform digital services portfolio consisting of citizen-facing e-services and administrative systems. The core offerings include the eZadrani citizen portal for online municipal services, a citywide WiFi network, GIS geoinformation system for spatial data management, electronic document registry (pisarnica), and an e-procurement platform. These platforms operate independently but collectively serve the city's digital administration and citizen service delivery functions.

Differentiator

Problem solved

Functional benefit

Products and services

• eZadrani Citizen Portal
• GIS - Geoinformacijski sustav Grada Zadra
• WiFi - Bežična mreža Grada Zadra
• Elektronička pisarnica
• E-Jednostavna nabava

Quantifiable outcome

• 3% increase in tourist overnight stays (799,089 nights in H1 2026 vs 772,998 in H1 2025)

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• UNESCO World Heritage - Venetian FortificationscoreOthers · 9 July 2017On July 9, 2017, Zadar's city walls and Forte fortress were inscribed on the UNESCO World Heritage List as part of the Venetian Works of Defence network. This recognition provides international visibility for the city's cultural tourism assets.
• Sister Cities (Gradovi prijatelji)minorOthersCity of Zadar maintains sister city relationships with international municipalities for cultural exchange and cooperation purposes. Details available through international cooperation (međunarodna suradnja) office.
• International Associations MembershipminorOthersZadar is a member of international associations and organizations. List of memberships available through the city's international cooperation page.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Grad Dubrovnik (City of Dubrovnik): Croatian UNESCO-listed Adriatic city; the most direct functional peer for cultural-heritage tourism management, cruise-port operations, and shared-tax-revenue administration, with a similar population and revenue model structure.
• Grad Šibenik (City of Šibenik): Smaller Croatian Adriatic coastal municipality with UNESCO heritage assets (Cathedral of St. James); directly comparable on cultural-tourism management, heritage-driven urban planning, and Croatian municipal revenue structure.
• Grad Zagreb (City of Zagreb): Croatian capital and the largest municipal government in the country; serves as the structural benchmark for municipal administration, e-services, EU funds absorption, and the same tax-share regime applied at city level.
• Grad Split (City of Split): Croatian coastal city of comparable administrative scale on the Adriatic; operates the same municipal functions (tax administration, EU funds department, urban planning, e-services) and competes with Zadar for EU cohesion funding and tourist arrivals along the Dalmatian coast.
• Grad Rijeka (City of Rijeka): Larger Croatian Adriatic city and EU port; comparable in operating the same suite of municipal functions, port-related industrial zones, and EU-funded infrastructure projects under identical Croatian local-government law.

Others

• Ministarstvo financija Republike Hrvatske (Croatian Ministry of Finance): National ministry that administers the regional tax office enforcing Zadar's local taxes and disburses the income-tax share; relevant as the central-government counterpart that sets the funding framework the city operates within.
• Zadarska županija (Zadar County): Regional government authority that overlaps with the City of Zadar on spatial planning, education, and EU funds; relevant as the immediate inter-governmental counterpart for cooperative infrastructure programs.

Broad incumbents

• Comune di Venezia (Municipality of Venice): Italian Adriatic city with UNESCO Venetian heritage inscribed in the same 2017 serial nomination; provides a scaled benchmark for heritage-tourism management, lagoon-based infrastructure, and EU-funded urban regeneration programs.
• Comune di Trieste (Municipality of Trieste): Adriatic port city on the Italian side; comparable on port operations, cruise tourism, and EU cross-border programs, offering a benchmark for transit-infrastructure economics relevant to Zadar's Gaženica ferry terminal.

Regional players

• Grad Pula (City of Pula): Croatian Istrian coastal city with similar Adriatic tourism and Roman-heritage assets; a same-country peer that operates under the same tax and EU-funds regime, useful for benchmarking service-delivery metrics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/grad-zadar

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Grad Zadar | City of Zadar