Ajuntament Santa Coloma de Gramenet

What Ajuntament Santa Coloma de Gramenet does

Ajuntament de Santa Coloma de Gramenet is the municipal government entity serving the city of Santa Coloma de Gramenet in the Barcelona metropolitan area of Catalonia, Spain. The council delivers public services including administrative procedures, citizen attention, urban planning, and local governance for the municipal population, with 334 employees operating from the Plaça de la Vila headquarters and district offices.

The council's core technology stack consists of an electronic administration platform spanning the Seu Electrònica online services portal, the Carpeta Ciutadana digital folder, Cita Prèvia appointment scheduling, the E-Tauler electronic bulletin board, and the QUI complaints and suggestions program. Citizen authentication integrates with idCAT Mòbil, Cl@ve, and multiple Spanish and Catalan digital certificate authorities (FNMT, CATCert, DNI-e, etc.). The accessibility layer uses the Insua platform and was audited by Everycode S.L. in July 2025 against Real Decreto 1112/2018. Strategic governance is built around the Pla d'Acció Municipal (PAM) 2024-2027, the Agenda Urbana urban sustainability platform, and the Infogovern transparency portal which publishes execution data on 800+ government actions across four municipal plans and integrates the ISGlobal-developed IDUS Healthy Urban Design Index.

The council operates as a public administration rather than a commercial enterprise: it does not sell products or services, and revenue is generated through municipal taxes, rates, public prices, and intergovernmental transfers (including €250,000 in EU Next Generation funds for Urban Agenda development). Citizens, local businesses, and civic associations constitute the user base, served through hybrid digital and in-person channels including the OIAC citizen service office and the itinerant Oficina de l'Alcaldessa als Barris. The council is led by Mayor Mireia González Sàez and has held the Infoparticipa transparency seal for 12 consecutive years, scoring 98/100 in 2025.

Name

Ajuntament Santa Coloma de Gramenet

Legal name

Ajuntament de Santa Coloma de Gramenet

Website

https://gramenet.cat

Company type

Public

Operating status

Operating

Headcount range

251–500 employees

Short description

Ajuntament Santa Coloma de Gramenet is the municipal government of Santa Coloma de Gramenet (Barcelona metropolitan area, Catalonia), delivering public services and electronic administration to residents, local businesses, and civic associations via its Seu Electrònica, OIAC office, and Infogovern transparency platform.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive Offices (921110), Administration of Urban Planning and Community and Rural Development (925120), Other General Government Support (92119)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

Keywords

• Municipal government services
• Citizen administration
• Public e-services
• Urban planning
• Municipal transparency

Headquarters

HQ city

Santa Coloma de Gramenet, Barcelona

HQ country

Spain

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Distribution channels5 records

Marketing channels12 records

Core offering

Ajuntament de Santa Coloma de Gramenet is the municipal government of Santa Coloma de Gramenet, providing public administration, citizen services, urban planning, and governance for residents, local businesses, and associations. Core offerings include the Seu Electrònica electronic administrative office for online procedures, the OIAC in-person citizen service office, the Infogovern transparency portal, the Pla d'Acció Municipal (PAM) 2024-2027 strategic action plan, the Agenda Urbana urban development program, and neighborhood-level engagement through the itinerant Mayor's Office.

Product overview

Ajuntament de Santa Coloma de Gramenet operates a multi-platform digital services portfolio for municipal governance, citizen services, and urban planning. The core service layer comprises the Seu Electrònica (electronic administrative office), the Oficina d'Informació i Atenció Ciutadana (OIAC) for in-person citizen services, and complementary channels including the Carpeta Ciutadana (digital citizen folder), Cita Prèvia (appointment scheduling), E-Tauler (electronic bulletin board), and Sistema Intern d'Alertes (whistleblower platform). Over these sits the strategic governance layer: the Pla d'Acció Municipal (PAM) as the primary municipal action plan for 2024-2027; the Agenda Urbana for sustainable urban development; the Infogovern transparency portal publishing execution data for all municipal plans; and the Índex de Disseny Urbà Saludable (IDUS) ranking the city's urban health design. An additional citizen-proximity initiative is the itinerant Oficina de l'Alcaldessa als Barris. The organization has no commercial product offerings; all services are free public services funded by municipal budgets.

Differentiator

Problem solved

Functional benefit

Brands

• Grameticket: A ticket/participation system managed through the portal.wetown.app platform.
• Infogovern
• OIAC (Oficina d'Informació i Atenció Ciutadana)
• Agenda Urbana de Santa Coloma

Products and services

• Pla d'Acció Municipal (PAM) 2024-2027 The Municipal Action Plan (PAM) is the primary strategic governance document defining the municipal government's planned actions for the 2024-2027 mandate, structured across 6 axes, 76 objectives, and 373 actions aligned with UN SDGs. It is developed with citizen participation through the PAM Citizen Forum.
• Agenda Urbana de Santa Coloma A strategic planning framework for Santa Coloma de Gramenet's sustainable urban development through 2030, integrating biodiversity, Besòs River recovery, sustainable mobility, urban regeneration, housing rehabilitation, and feminist urban planning. Developed as a pilot project for the Spanish Urban Agenda.
• Infogovern Transparency Portal Transparency and governance accountability web platform publishing execution data for municipal plans, featuring an SDG dashboard, city statistics, and the Healthy Urban Design Index (IDUS) integration. Tracks over 800 government actions across 4 governance plans.
• Healthy Urban Design Index (IDUS) Healthy Urban Design Index evaluating 917 European cities across 13 indicators on urban design, sustainable transport, environmental quality, and green space accessibility. Santa Coloma de Gramenet ranked 9th healthiest in Europe for cities of 50,000-200,000 inhabitants.
• Oficina d'Informació i Atenció Ciutadana (OIAC) Citizen Information and Attention Office providing scheduled and walk-in services for municipal administrative procedures including Padrón registrations, birth certificates, commercial licenses, IDCAT digital certificate issuance, immigration services, and school enrollment.
• Seu Electrònica (Electronic Administrative Office) Electronic administrative platform hosting online municipal procedures (Tràmits en línia), citizen registry management, Finestreta Única Empresarial, electronic invoicing, complaints and suggestions program (QUI), and marriage ceremonies. Created 22 March 2011.
• Carpeta Ciutadana Secure digital citizen folder providing residents with access to personal municipal documents, administrative procedures, and records.
• Sistema Intern d'Alertes Internal Alert System compliant with Ley 2/2023 for reporting regulatory infringements and combating corruption. Protects whistleblower identity confidentiality and fulfills EU Directive 2019/1937 requirements.
• E-Tauler (Electronic Bulletin Board) Electronic Bulletin Board for legal public notices replacing the physical board effective 1 January 2026, generating certificates of public exposure with full legal guarantees.
• Cita Prèvia Prior appointment scheduling system for in-person OIAC services including Padrón registrations, birth certificates, commercial activities, IDCAT certificate issuance, immigration services, school enrollment, and general administrative procedures.
• Programa QUI (Queixes, Suggeriments i Demandes d'Actuació) Complaints, Suggestions and Service Requests program allowing citizens, businesses, and institutional representatives to communicate concerns or suggestions to the municipality via the Seu Electrònica.
• Oficina de l'Alcaldessa als Barris (Itinerant Mayor's Office) Itinerant Mayor's Office bringing municipal services directly to neighborhoods; residents can access services without prior appointment on scheduled dates and locations throughout the city, enhancing citizen proximity and engagement.
• Finestreta Única Empresarial (Single Enterprise Window) Single window for businesses and professionals providing municipal licensing, permits, and administrative procedures for economic activities in Santa Coloma de Gramenet.

Quantifiable outcome

• 96% of PAM 2024-2027 actions implemented or in progress during first year of mandate
• +3 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature6 records

Partnerships

Three partnerships are on record, tiered minor and core.

• Institut de Salut Global de Barcelona (ISGlobal)minorStrategic or Co-development Partner · 12 June 2025Collaboration in the Healthy Urban Design Index (IDUS) research, a composite indicator evaluating 917 European cities across 26 countries on how urban design affects population health and wellbeing. Published in The Lancet Planetary Health.
• Ministerio de Transporte, Movilidad y Agenda Urbana (MITMA)coreStrategic or Co-development Partner · 23 July 2021Protocol agreement for development of the Urban Agenda at Santa Coloma de Gramenet, aligned with Spain's commitment to UN Agenda 2030, New Urban Agenda (UN), and European Urban Agenda. The municipality was designated as a pilot project and best practice example transferable to other municipalities.
• Universitat Autònoma de Barcelona (UAB)minorStrategic or Co-development PartnerAcademic institution housing the ComSET research group that evaluates and awards the Infoparticipa transparency seal to Catalan public administrations annually.

Scale indicators12 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Ajuntament de Barcelona: Larger Catalan municipal authority operating a far broader portfolio of digital services (including the Decidim participation platform and open data portal); serves as a BROAD_INCUMBENT reference point for advanced municipal digital governance in the same jurisdiction.

Direct peers

• Ajuntament de Girona: Catalan provincial capital with a comparable municipal transparency and e-government stack; operates Seu Electrònica, Carpeta Ciutadana, and an established OIAC model under the same regulatory regime.
• Ajuntament de Reus: Catalan municipality of similar population size (~107k) that has also been selected as a Next Generation EU Agenda Urbana pilot recipient, making it a directly comparable peer in urban innovation funding.
• Ajuntament de Badalona: Neighboring municipality in the Barcelona metropolitan area of similar administrative complexity; operates its own electronic administration platform and citizen services under the same Catalan regulatory framework, making it a directly comparable municipal peer.
• Ajuntament de Terrassa: Large Catalan municipality with established electronic administration services, transparency portal, and citizen attention office (OAC) operating under the same Catalan and Spanish public administration framework.
• Ajuntament de Sabadell: Mid-sized Catalan city in the Vallès Occidental with similar transparency and digital governance programs (govern obert portal) and a comparable PAM-style action plan governance cycle.
• Ajuntament de Sant Adrià de Besòs: Direct neighbor along the Besòs River corridor; shares the same urban regeneration agenda and operates electronic administration and transparency services under an identical Catalan legal framework.
• Ajuntament de Cornellà de Llobregat: Mid-sized Catalan municipality in the Barcelona metropolitan area with comparable digital administration infrastructure, electronic sede, and citizen participation programs targeted at a similar demographic profile.
• Ajuntament de Mataró: Catalan capital of the Maresme comarca with comparable population scale (~130k); operates a mature Seu Electrònica, transparency portal, and PAM-equivalent municipal action plan structure.
• Ajuntament de L'Hospitalet de Llobregat: Second-largest city in Catalonia and immediate neighbor in the Barcelona metro area; runs a comparable municipal transparency portal and electronic headquarters serving a similarly diverse citizen population.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/scgramenet
• YouTubeyoutube.com/user/CanalGramenet
• Facebookfacebook.com/PasionPorSantako
• Instagraminstagram.com/santakoigers
• LinkedInlinkedin.com/company/ajuntament-santa-coloma-de-gramenet

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ajuntament Santa Coloma de Gramenet