City of Grand Haven, Michigan

What City of Grand Haven, Michigan does

The City of Grand Haven is a Michigan municipal government entity, founded in 1857 and headquartered at 519 Washington Avenue, Grand Haven, MI, operating under Michigan state law in Ottawa County. It is governed by an elected Mayor (Bob Monetza), Mayor Pro-Tem (Mike Dora), and City Council, with day-to-day operations led by an appointed City Manager and department heads across Public Safety, Public Works, and enterprise functions.

The city delivers the standard portfolio of municipal services through dedicated departments: a cross-trained Department of Public Safety (police, fire, EMS) responding to approximately 10,000 calls for service and 1,300 medical/fire responses annually; a Department of Public Works covering streets (59.19 miles), sidewalks (115 miles), utilities, motor pool (65 vehicles, 70 equipment), parks, and cemetery operations; water filtration via the Northwest Ottawa Water Treatment Plant (23.25 million gallons per day capacity, 77.35 miles of water mains, 4,168 service connections); wastewater treatment via the Grand Haven-Spring Lake plant (59.91 miles of sewer, 15 lift stations); plus the Grand Haven Memorial Airport (3,750 ft paved runway, 68 hangars, managed by E2 Technologies), a 57-slip Municipal Marina, and Lake Forest Cemetery. Distribution is via City Hall, departmental facilities, a BS&A Online Payment portal, and a 1-855-461-9798 phone payment system.

Revenue is generated through property taxes (primary), utility billing for water and wastewater, marina/boat launch fees, building permits and rental registration, and downtown parking permits. The city extends its utility footprint well beyond its own boundaries — water service covers 40,000+ customers across six municipalities via the Northwest Ottawa Water System consortium, and wastewater treatment serves five communities via the Grand Haven-Spring Lake Sewer Authority. Customer segments are city residents (primary), visitors and tourists, and developers/business owners requiring permits and economic development services. Operating status is active with reported headcount of 86; the city is publicly owned, has no parent company or subsidiaries, and operates as a non-equity government entity.

Name

City of Grand Haven, Michigan

Legal name

City of Grand Haven

Website

https://grandhaven.org

Company type

Public

Founded year

1857

Operating status

Operating

Headcount range

51–100 employees

Short description

The City of Grand Haven is a Michigan municipal government providing public safety, public works, water, wastewater, airport, marina, and cemetery services to city residents, visitors, and 40,000+ regional utility customers across six Ottawa County municipalities.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Urban Planning and Community and Rural Development (92512), Administration of Housing Programs, Urban Planning, and Community Development (9251), Water Supply and Irrigation Systems (221310)

SIC

Water Supply (4941), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Detention, Retention & Storage Systems (Ponds, Tanks, Vaults) (EUANAEAD), Urban Planning & Master Planning (BPAHAKAD), Stormwater Management & MS4 Compliance Services (BPALAMAL)

Keywords

• Municipal government services
• Water and wastewater utilities
• Public safety services
• Parks and recreation
• Public works infrastructure

Headquarters

HQ city

Grand Haven, MI

HQ country

United States

HQ region

North America

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Revenue model

1. Property Taxes: Primary revenue source for municipal operations including police, fire, public works, parks, and general government services.
2. Utility Services: Water and wastewater services billed to residential, commercial, and industrial customers. Industrial, commercial, and residential sewer users served by wastewater treatment plant.
3. Marina & Boat Launch Fees: Daily and seasonal passes for boat launch; seasonal slip rentals at Municipal Marina with 57 slips.
4. Permits & Licenses: Building permits, rental registration fees, special event permits, business licenses, and various planning/zoning fees.
5. Parking Fees: Downtown residential parking permits ($120/year), visitor overnight permits ($5/day), and seasonal parking.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels7 records

Core offering

The City of Grand Haven, Michigan is a municipal government entity that provides a wide range of public services to its residents, businesses, and visitors. Core offerings include public safety (police, fire, EMS), water and wastewater treatment, public works and infrastructure maintenance, parks and recreation, marina and waterfront operations, airport management, and permitting/licensing services. The city also operates a cemetery and provides community development and planning services.

Product overview

The City of Grand Haven, Michigan operates as a municipal government providing comprehensive public services through multiple departments. The core service portfolio includes public safety (police, fire, EMS cross-trained officers), public works (streets, utilities, parks, cemeteries, motor pool), water and wastewater treatment, airport facilities, and marina services. Additional services include building inspections, rental housing regulation, and online bill payment systems. The city maintains dedicated facilities including Central Park Place community center, Lake Forest Cemetery, and the Grand Haven Memorial Airport. Services are delivered through both physical locations and digital platforms including online permitting, payments, and information systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Treatment and Distribution Municipal drinking water treatment and distribution service for city residents and businesses, ensuring safe potable water supply.
• Wastewater Treatment Municipal wastewater collection and treatment service for residents and businesses in the Grand Haven service area.
• Public Safety Services Police, fire suppression, and emergency medical services provided by the Department of Public Safety to protect residents and visitors.
• Public Works and Infrastructure Street maintenance, snow removal, road repairs, and general public infrastructure upkeep for the city.
• Parks and Recreation Operation and maintenance of city parks, recreational facilities, and programming for residents and visitors.
• Marina and Waterfront Services Operation of the municipal marina, boat launches, and waterfront amenities serving boaters and visitors.
• Municipal Airport Operations Management and operation of the Grand Haven municipal airport serving general aviation users and visitors.
• Permits and Licensing Issuance of building permits, business licenses, and other regulatory permits for residents, developers, and business owners.
• Cemetery Services Operation of the municipal cemetery including burial plots, maintenance, and related services for residents.

Quantifiable outcome

• Water treatment plant serves over 40,000 customers
• +3 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered minor, core and major.

• Trinity Health Grand HavenminorGTM or Marketing Partner · 1 January 2026Presenting sponsor for 2026 Coast Guard City USA Run, promoting community health and fitness events.
• Chamber of Commerce (Grand Haven, Spring Lake, Ferrysburg)coreStrategic or Co-development PartnerThe City of Grand Haven contracts with the local Chamber of Commerce to provide economic development services. The Chamber provides business development support, attracts new businesses, and supports existing businesses in the community.
• Grand Haven Charter TownshipcoreStrategic or Co-development PartnerPartnership on infrastructure projects including the Ferry Street Water Main Project. Township funded the project through bond sale managed by Ottawa County Road Commission.
• Ottawa County Road CommissionmajorStrategic or Co-development PartnerPartnered on road projects including Ferry Street Water Main Project. Commission funded projects through sale of bonds on behalf of Grand Haven Charter Township.
• E2 Technologies of Grand HavenmajorImplementation/ SI/ Consulting PartnerAirport management company operating Grand Haven Memorial Airport under a management agreement. Provides daily airport operations, maintenance, and administration.
• Northwest Ottawa Water System (NOWS) PartnerscoreStrategic or Co-development PartnerRegional water treatment consortium: Grand Haven Township, Spring Lake Township, Crockery Township, City of Ferrysburg, Village of Spring Lake, and City of Grand Haven. City of Grand Haven operates and manages the Northwest Ottawa Water Treatment Plant serving all partners.
• Grand Haven-Spring Lake Sewer Authority PartnerscoreStrategic or Co-development PartnerJoint wastewater treatment authority serving Grand Haven City, Spring Lake Village, Spring Lake Township, Grand Haven Township, and Ferrysburg City.
• North Ottawa Community Hospital (Trinity Health)minorOthersLocal hospital partnership referenced for new resident information. Trinity Health Grand Haven located at 1309 Sheldon Road.

Scale indicators10 records

Recent moves1 record

Expansion highlights6 records

Direct peers

• City of St. Joseph, Michigan: Southwestern Michigan Lake Michigan beach city with comparable marina, public works, water/wastewater, and tourism-based municipal services. Similar resident population and service scale to Grand Haven.
• City of Muskegon, Michigan: Nearby West Michigan lakeside city running its own water filtration and wastewater treatment plants, marina, public works, and airport operations; comparable in scope of utility enterprise operations and Lakeshore municipal service profile.
• City of Holland, Michigan: Adjacent Ottawa County Lakeshore city of similar scale operating water/wastewater utilities, public works, public safety, parks, marina, and similar regional consortium models. Most directly comparable Michigan municipal peer by service mix and Lake Michigan coastal tourism profile.
• City of Saugatuck, Michigan: Small Lake Michigan-adjacent Michigan city with similar tourism-dependent municipal service profile, marina/waterfront operations, public works, and community events programming. Comparable small-city coastal municipal model.
• City of Petoskey, Michigan: Northern Michigan resort city comparable in size and service mix, with marina, water/wastewater, public safety, parks, and downtown Main Street programming. Similar tourism-and-residential municipal economy.
• City of Traverse City, Michigan: Michigan lakeside tourism-driven city offering comparable municipal marina, water and wastewater utilities, parks, public safety, and downtown/Main Street programming. Similar service portfolio and tourism revenue model.
• Village of Spring Lake, Michigan: Direct neighbor and water/wastewater customer of Grand Haven participating in the NOWS consortium and Grand Haven-Spring Lake Sewer Authority; comparable local government service profile at slightly smaller scale.
• City of Ferrysburg, Michigan: Small adjacent Ottawa County municipality receiving water service via NOWS and wastewater service via the Grand Haven-Spring Lake Sewer Authority; virtually identical service archetype at smaller population.
• City of Ludington, Michigan: Lakeshore Michigan city operating its own water/wastewater utilities, marina, public works, airport, and parks/recreation. Closely comparable population scale and coastal municipal service profile.

Broad incumbents

• City of Grand Rapids, Michigan: Larger Michigan city operating an expanded version of the same core municipal service portfolio (water, wastewater, airport, public safety, parks, permitting) and partnering with surrounding townships on regional utilities. Broader scope but same operational archetypes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/cityofgrandhaven
• Instagraminstagram.com/cityofgrandhaven
• LinkedInlinkedin.com/company/city-of-grand-haven

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Grand Haven, Michigan