hamburger arbeit

What hamburger arbeit does

hamburger arbeit GmbH is a public limited-liability company (öffentliches Unternehmen in the form of a GmbH) wholly owned by the Free and Hanseatic City of Hamburg and operating as the central service provider for the city's Behörde für Wirtschaft, Arbeit und Innovation (Authority for Economics, Labor and Innovation). Its mandate is the delivery of free, publicly funded counseling and advisory services to welfare beneficiaries — primarily Bürgergeld recipients, unemployed people aged 25+, individuals experiencing debt or insolvency, people with health concerns or social isolation, and other socially disadvantaged Hamburg residents. Services are organized into five core pillars — debt and insolvency counseling, health counseling (including free courses in nutrition, exercise, and stress management), psychosocial crisis and social counseling (Krisenlotse), Independent Social Counseling embedded at Jobcenters, and corporate social and health counseling for employers — supplemented by an analytical consulting team (Team Arbeitsmarkt- und Sozialpolitik) and the Hausärzteprojekt, which places social counselors inside 10 general practitioner practices alongside the Hamburger Hausärztinnen- und Hausärzteverband e.V. and the UKE Institut und Poliklinik für Allgemeinmedizin.

The delivery model is a direct-to-counselee physical-service network rather than a software platform. The organization operates one main headquarters at Hammer Steindamm 44, three dedicated stationary counseling centers (Altona/St. Pauli, Billstedt/Bergedorf, Harburg/Wilhelmsburg), mobile counseling routes in Mümmelmannsberg/Osdorf/Wilhelmsburg, on-site desks at all 15 Hamburg Jobcenter locations, embedded counselors in 10 GP practices, several telephone hotlines (debt 040 428 68 4444/4455, health 040 428 68 4470, psychosocial/social 040 428 68 4422), recurring community Aktionstage events across Hamburg districts, and an annual Gesundheitstag flagship. Outreach is conducted primarily through institutional referrals (Jobcenter, GP practices, partner social institutions) complemented by a newsletter, flyers, and community events; there is no consumer-facing app, and the company explicitly maintains no technology products, integrations, or APIs.

Revenue is generated entirely through non-market channels: (1) public funding allocated by the City of Hamburg via the Behörde für Wirtschaft, Arbeit und Innovation; (2) supplementary co-financing from the GKV-Bündnis für Gesundheit under the teamw()rk für Gesundheit und Arbeit program for the health-promotion line; and (3) a small B2B layer of corporate social and health counseling sold to Hamburg-area employers and authority-level analytical consulting via Team Arbeitsmarkt- und Sozialpolitik. All consumer-facing counseling services are provided free of charge (kostenfrei) to eligible clients. The organization is led by Managing Director (Geschäftsführer) Tobias Münster, with a leadership team covering the policy-analysis unit, the Hausärzteprojekt, and the regional psychosocial counseling coverage. No funding rounds, M&A, patents, regulatory actions, or subsidiaries are disclosed.

Name

hamburger arbeit

Legal name

hamburger arbeit GmbH

Website

https://hamburger-arbeit.de

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

hamburger arbeit GmbH is a city-owned public company in Hamburg delivering debt, health, psychosocial crisis, and social welfare counseling to welfare beneficiaries, the unemployed, and vulnerable residents across Hamburg through 15 Jobcenters, counseling centers, mobile outreach, and 10 GP practices.

Ownership category

akta.pro rank

Product category

Public Social Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242)

akta.pro primary industry

Bankruptcy, Insolvency & Restructuring Servicing (Consumer) (FSAKAJAK)

Keywords

• Social counseling services
• Debt counseling
• Health counseling
• Psychosocial crisis support
• Municipal employment services

Headquarters

HQ city

Hamburg

HQ country

Germany

HQ region

Europe

Offices19 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Funding: As a public company (öffentliches Unternehmen) of the Free and Hanseatic City of Hamburg (Freie und Hansestadt Hamburg), the organization operates as a central service provider for the Behörde für Wirtschaft, Arbeit und Innovation (Authority for Economics, Labor and Innovation). Services are funded through public tax revenue and provided free of charge to clients.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

hamburger arbeit GmbH is a public company of the Free and Hanseatic City of Hamburg that delivers free social, health, and debt counseling to welfare recipients and socially disadvantaged individuals. Its portfolio covers debt and insolvency counseling, health counseling, psychosocial crisis counseling, independent social counseling at Jobcenters, corporate social/health counseling, and labor market policy analysis. Services are delivered through stationary counseling centers, mobile outreach, 15 Jobcenter sites, and an innovative in-GP-practice counseling program.

Product overview

hamburger arbeit GmbH is a public company of the Free and Hanseatic City of Hamburg, operating as a central service provider for the Behörde für Wirtschaft, Arbeit und Innovation (Authority for Economics, Labor and Innovation). Its offering is a multi-service social services portfolio organized around five core consulting pillars: (1) Schuldner- und Insolvenzberatung — debt and insolvency counseling; (2) Gesundheitsberatung — health counseling with free courses; (3) Psychosoziale Krisen- und Sozialberatung (Krisenlotse) — psychosocial crisis and social counseling; (4) Unabhängige Sozialberatung — independent social counseling delivered on-site at 15 Jobcenters across Hamburg; and (5) Betriebliche Sozial- und Gesundheitsberatung — corporate social and health counseling for employers. Cross-cutting these, the Team Arbeitsmarkt- und Sozialpolitik provides analytical and consulting services to public authorities, and the Hausärzteprojekt embeds social counselors in general practitioner practices. The portfolio is delivered through stationary counseling centers, mobile outreach locations, and Jobcenter-based appointments, supplemented by free health courses (yoga, walking, nutrition, stress management) and an annual Gesundheitstag event.

Differentiator

Problem solved

Functional benefit

Brands

• Krisenlotse: Psychosoziale Krisen- und Sozialberatung service
• Unabhängige Sozialberatung Hamburg

Products and services

• Schuldner- und Insolvenzberatung (Debt and Insolvency Counseling) Free debt and insolvency counseling service helping individuals in Hamburg manage and resolve financial difficulties, with hotlines in Eilbek and Bergedorf.
• Gesundheitsberatung (Health Counseling) Free health counseling service for individuals with health questions, feelings of being overwhelmed, or loneliness, including a dedicated hotline and free health courses covering nutrition, exercise, and stress management.
• Psychosoziale Krisen- und Sozialberatung / Krisenlotse (Psychosocial Crisis and Social Counseling) Psychosocial crisis and social counseling for adults over 25 seeking work or training, providing support for life crises, financial concerns, housing, and employment integration, with mobile and stationary locations across Hamburg.
• Unabhängige Sozialberatung Hamburg (Independent Social Counseling) On-site social counseling delivered directly at 15 Jobcenter locations across Hamburg, assisting clients with financial problems, housing, pension questions, emotional support, bureaucracy navigation, applications, childcare, and caregiving.
• Betriebliche Sozial- und Gesundheitsberatung (Corporate Social and Health Counseling) B2B workplace social and health counseling service helping employees of Hamburg companies cope with social and health challenges, offered to employers as an employee support program.
• Team Arbeitsmarkt- und Sozialpolitik (Labor Market and Social Policy Team) Analysis and consulting services for authorities, districts, Jobcenters, and the Employment Agency in Hamburg, conducting target-oriented analyses, pilot projects, and needs assessments in the field of labor market and social policy.
• Hausärzteprojekt (General Practitioner Project) Social counseling integrated into general practitioner practices across Hamburg, bringing labor-market-oriented social advice directly to patients in 10 GP practices through a cooperation with the Hamburg GP Association and UKE.

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and flagship.

• Hamburger Hausärztinnen- und Hausärzteverband e.V.coreStrategic or Co-development Partner · 1 June 2024Joint initiative to provide social counseling directly in general practitioner practices. The project leverages the existing doctor-patient trust relationship to reach vulnerable populations who might otherwise not access social support services. Pilot phase ran June-November 2024 in 6 practices, now extended until end of 2027 with 10 practices.
• Institut und Poliklinik für Allgemeinmedizin am UKE HamburgcoreStrategic or Co-development Partner · 1 June 2024Academic partner providing comprehensive evaluation of the Hausärzteprojekt. The institute conducts ongoing research and derives recommendations for action from the results, ensuring continuous improvement of the offering.
• Behörde für Wirtschaft, Arbeit und Innovation HamburgflagshipOthersAs a public company (öffentliches Unternehmen) of the Free and Hanseatic City of Hamburg, hamburger arbeit operates as the central service provider for this authority. The organization receives its mandate and funding through this government body.
• team.arbeit.hamburg (Jobcenter)coreStrategic or Co-development PartnerPartnership to provide Independent Social Counseling on-site at Jobcenter locations throughout Hamburg. hamburger arbeit advisors are present at 15 Jobcenter sites to support clients with social, financial, and personal challenges.
• GKV-Bündnis für Gesundheit / teamw()rk für Gesundheit und ArbeitcoreOthersHealth counseling and prevention services are financed by the Behörde für Wirtschaft, Arbeit und Innovation Hamburg within the project 'Gesundheitsförderung für arbeitslose und sozialbenachteiligte Menschen' and by the GKV-Bündnis für Gesundheit within the program 'teamw()rk für Gesundheit und Arbeit'.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Diakonie Deutschland: The Protestant welfare association's federal body, providing social counseling, debt and insolvency advice, crisis counseling and community health services nationwide — a near-direct analogue of hamburger arbeit's integrated counseling portfolio at federal scale.
• Internationaler Bund (IB): Large non-profit operator of social, education, employment and integration services with separate regional GmbH subsidiaries, including debt and social counseling close to burger arbeit's Jobcenter-embedded psychosocial and social counseling lines.
• Arbeiterwohlfahrt Bundesverband (AWO): Workers' welfare federal umbrella delivering social counseling, family and employment support, debt advice and health-promotion programs for welfare-benefit recipients — the same segments hamburger arbeit serves inside Hamburg Jobcenters.
• Volkssolidarität Bundesverband: Federal social welfare association providing counseling, social-support and community health services to older, low-income and socially disadvantaged groups, overlapping hamburger arbeit's psychosocial and health-counseling audiences.
• Deutscher Caritasverband: Germany's largest Catholic welfare association, operating across debt counseling (Schuldnerberatung), social counseling, psychosocial support and health promotion for vulnerable populations — directly overlapping hamburger arbeit's multi-pillar service mix for a comparable client base.
• Malteser Deutschland: Catholic welfare operator running social counseling, psychosocial support and health-promotion services across Germany, with a comparable mix of stationary, mobile and community-embedded delivery models used to reach vulnerable populations.

Regional players

• Hamburger Stadtmission: Hamburg-based Christian welfare provider running social counseling, debt advisory and crisis interventions inside the same city, competing for the same Bürgergeld and at-risk client pool that hamburger arbeit reaches through Jobcenters and GP practices.

Others

• Bundesagentur für Arbeit: Federal Employment Agency that jointly operates the Jobcenter team.arbeit.hamburg sites where hamburger arbeit embeds its Unabhängige Sozialberatung; not a service competitor but the structural partner whose labor-market priorities frame hamburger arbeit's on-site demand.

Broad incumbents

• Der Paritätische Gesamtverband: Umbrella association of independent welfare organizations providing a broad platform of social, debt and health counseling services nationally, with member organizations frequently subcontracted to deliver the kind of localized public-mandate services hamburger arbeit runs for Hamburg.
• Deutsches Rotes Kreuz (DRK): National welfare and relief organization operating a much broader emergency, healthcare and social-services portfolio that intersects hamburger arbeit's psychosocial crisis counseling and health-promotion offerings as part of a wider mandate.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/hamburger-arbeit

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about hamburger arbeit