Hamburger Arbeitsassistenz

What Hamburger Arbeitsassistenz does

Hamburger Arbeitsassistenz (HAA) is a non-profit specialized service (Fachdienst) for vocational rehabilitation and supported employment of people with disabilities and learning difficulties, established in 1992 in Hamburg as a model project funded by the ESF and Integrationsamt Hamburg. Its core delivery is job coaching, workplace-based qualification, and ongoing employment support across programs including Unterstützte Beschäftigung (§55 SGB IX), Betriebliche Berufsbildung, Integrationspraktikum, Budget für Arbeit, and AvDual vocational preparation. HAA holds a mandated Integrationsfachdienst role under §192 SGB IX since 2002, in partnership with ARINET and bbw/ausblick Hamburg, and operates a wholly-owned inclusion subsidiary, Hamburger Assistenzdienste (HAD) gGmbH, providing catering, kiosk and cafeteria services in senior residences, household/garden/office services and SnackAttack vending under §215 SGB IX.

The organization is structured as a gemeinnützige GmbH whose sole shareholder is Pro Inklusion Hamburg e.V., with governance via a Beirat and dual Geschäftsführung currently held by Helmut Jünger and Stefanie Salomon (the latter succeeding founder Achim Ciolek in February 2026 after 34 years). It develops proprietary methodology and tools — including the kukuk key qualifications program, the bEO vocational orientation concept, the check and go accessibility database, and the freely distributed digital Interessenvertretung work tool at haa-iv.de — alongside accessibility features (high contrast mode, BITV 2.0/WCAG 2.1 compliant website with text-to-speech). Mission-critical activities include the Bildungsfachkräfte qualification program with HAW Hamburg, Hochschulbildung Inklusiv with CAU Kiel, UKE patient guides, and 'Qualität im Betrieb' quality-standards development.

Revenue is generated through multi-source public funding: Integrationsamt Hamburg under §192 SGB IX (averaging 150+ active individual assistance assignments per year), procurement contracts from Agentur für Arbeit and Jobcenter (won four consecutive times through 2027), HIBB vocational preparation contracts, project funding from Aktion Mensch and ESF, commercial services revenue from the HAD subsidiary, and unit-priced publication sales ranging €4-€59 for kukuk plus, bEO, Berufswegekonferenzen and other materials. Customers are individuals with disabilities (1,000+ placements into permanent employment since founding), regional employers in Hamburg, public funding bodies, and academic/healthcare partners (HAW Hamburg, UKE, CAU Kiel). Geographic scope is Hamburg with international project cooperation, and go-to-market combines community outreach (social channels, self-advocacy partnerships, DUOday) with sales-led employer engagement through job coaches embedded in workplaces.

Name

Hamburger Arbeitsassistenz

Legal name

HAA Hamburger Arbeitsassistenz gemeinnützige GmbH

Website

https://hamburger-arbeitsassistenz.de

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

Hamburger Arbeitsassistenz is a Hamburg-based non-profit specialized service (Fachdienst) mandated under §192 SGB IX to provide Supported Employment services — vocational orientation, qualification, job coaching, and ongoing workplace support — for people with disabilities and learning difficulties, funded primarily by public contracting bodies including Integrationsamt Hamburg, Agentur für Arbeit, Jobcenter, and HIBB.

Ownership category

akta.pro rank

Product category

Vocational Rehabilitation Services

NAICS

Vocational Rehabilitation Services (624310), Caterers (722320)

SIC

Services-Facilities Support Management Services (8744), Services-To Dwellings & Other Buildings (7340)

akta.pro industry

PRIMARYIMAIAAAE

Food Services & Catering (On-site/Corporate Dining/Vending)

Industrials, Manufacturing & Construction/Industrial Services & Facility Operations/Facilities Management (Integrated FM)

SECONDARYHSACAGAA

Full-Service Catering (Off-Premise)

Home & Personal Services/Event & Personal Concierge Services/Catering Coordination & Food Service (Non-restaurant)

Keywords

• Vocational rehabilitation services
• Supported employment programs
• Disability employment services
• Workplace job coaching
• Inclusive employment integration

Headquarters

HQ city

Hamburg

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Public funding from Integrationsamt Hamburg: Core funding for job coaching and workplace support services for severely disabled employees and employers, based on §192 SGB IX (Integrationsfachdienst). Average of over 150 individual assistance assignments per year funded through this stream.
2. Funding from Agentur für Arbeit and Jobcenter: Contracted measures for vocational orientation, qualification, and placement services for unemployed people with disabilities. Funded through procurement contracts with Agentur für Arbeit and Jobcenter Hamburg.
3. HIBB funding for vocational preparation (AvDual): Funding from Hamburger Institut für Berufliche Bildung (HIBB) for vocational preparation programs including inclusive dual preparation (AvDual) for youth with and without special support needs, including migrants.
4. Subsidiary operations (HAD): Hamburger Assistenzdienste (HAD) GmbH, a wholly-owned subsidiary, generates revenue through commercial service operations including catering, kiosk and cafeteria management in senior residences, household/garden services, and office assistance — employing approximately 20 people with disabilities.
5. Publication sales: Sale of educational and training materials developed through projects (kukuk, bEO, Berufswegekonferenzen, etc.) at prices ranging from €4 to €59. Materials are sold as physical publications and some as downloads.
6. Project funding (ESF, Aktion Mensch, etc.): Time-limited project funding for specific development initiatives including ESF-funded projects (Horizon, Leonardo da Vinci, TransFer, Equal), Aktion Mensch grants for participation projects, and other foundation funding for innovation.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Hamburger Arbeitsassistenz is a non-profit specialized service (Fachdienst) that provides Supported Employment and vocational rehabilitation for people with learning difficulties and disabilities in Hamburg. The organization delivers job coaching, workplace-based qualification, vocational orientation, integration internships, and the Budget für Arbeit program — funded by public bodies (Integrationsamt, Agentur für Arbeit, Jobcenter, HIBB). Its subsidiary HAD operates inclusive businesses in catering, kiosks/cafeterias, and facility services employing people with disabilities.

Product overview

Hamburger Arbeitsassistenz (HAA) is a non-profit specialized service (Fachdienst) for vocational rehabilitation and employment integration of people with disabilities, established in 1992. The organization offers a portfolio of interconnected programs centered on Supported Employment (Unterstützte Beschäftigung), including vocational training in companies (BBB), integration internships (IP), the Work Budget program, and dual vocational preparation (AV-Dual). Core service delivery is through job coaching and workplace assistance. The subsidiary company HAD (Hamburger Assistenzdienste) operates inclusive businesses including catering, kiosk/cafeteria services, and facility services. HAA also develops and documents training methodologies (kukuk, bEO, check and go), provides educational qualifications for peer experts at university level, and maintains comprehensive website accessibility features. The organization serves customers with disabilities, employers, and professionals in the field of vocational integration.

Differentiator

Problem solved

Functional benefit

Products and services

• Unterstützte Beschäftigung (Supported Employment)
• Betriebliche Berufsbildung (BBB) - Vocational Training in Companies
• Integrationspraktikum (IP) - Integration Internship
• Budget für Arbeit - Work Budget
• AV-Dual - Dual Vocational Preparation
• Arbeitsassistenz / Jobcoaching
• Netzwerk B.O: inklusiv - Network Vocational Orientation Inclusive
• HAD - Hamburger Assistenzdienste

Named customers2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability2 records

Feature3 records

Partnerships

15 partnerships are on record, tiered minor and core.

• CAU Kiel (Christian-Albrechts-Universität zu Kiel)minorStrategic or Co-development Partner · 1 January 2025Academic partner in the 'Hochschulbildung Inklusiv' project, cooperating alongside HAW Hamburg and the HAQualifikationsgruppe at HAW.
• HAW Hamburg (Hochschule für Angewandte Wissenschaften Hamburg)coreStrategic or Co-development Partner · 1 January 2024Partnership initiated in 2024 to qualify 8 people with disabilities as 'Bildungsfachkräfte' (educational specialists) at HAW Hamburg. After a three-year qualification program, participants will receive employment as peer experts. The project is funded by Aktion Mensch and ESF. Also includes cooperation on the 'Vernetzungsforum der Bildungsfachkräfte' networking events.
• Universitätsklinikum Eppendorf (UKE)minorStrategic or Co-development Partner · 1 January 2023Cooperation since 2023 to qualify 'Patienten-Lots*innen' (patient guides) — 6 to 8 people with disabilities to be qualified and subsequently employed through Budget für Arbeit as helpers for visitors and patients at UKE.
• Hamburger Institut für Berufliche Bildung (HIBB)coreStrategic or Co-development Partner · 1 January 2009HIBB has been the key public partner for vocational education since 2011. The organization serves as cooperation partner in AvDual (vocational preparation), providing staff for educational support across all activity areas. The partnership was expanded in 2022 with a Leistungsvereinbarung for Integrationspraktikum under §60 SGB IX.
• ARINETcoreStrategic or Co-development Partner · 1 January 2002ARINET is the partner organization in the Integrationsfachdienst (IFD) Hamburg, together with Hamburger Arbeitsassistenz and bbw/ausblick Hamburg, commissioned by Integrationsamt Hamburg since 2002 to provide support services for severely disabled employees and employers.
• bbw / ausblick HamburgcoreStrategic or Co-development Partner · 1 January 2002bbw / ausblick Hamburg is a co-commissioned partner in the Integrationsfachdienst (IFD) Hamburg, working together with Hamburger Arbeitsassistenz and ARINET since 2002 under mandate from Integrationsamt Hamburg.
• Pro Inklusion Hamburg e.V.coreOthers · 1 January 2000Pro Inklusion Hamburg e.V. is the sole shareholder of Hamburger Arbeitsassistenz gGmbH. The association was founded by LAG Eltern für Inklusion e.V. (now Pro Inklusion Hamburg) and is the parent organization. Its board (Vorstand) includes Viola Kleffel (Chair), Silke Brockerhoff, Gabi Bruhns, Dr. Camilla Dawletschin-Linder, and Heike Mäkel.
• Hamburger Assistenzdienste (HAD) gGmbHcoreStrategic or Co-development Partner · 1 January 2000HAD is a wholly-owned subsidiary of Hamburger Arbeitsassistenz, founded in 2000. It is a recognized inclusion company (§215 SGB IX) providing services in catering, kiosk/cafeteria operations in senior residences, household/garden services, office assistance, and SnackAttack vending. Approximately 20 employees with disabilities work in HAD. It is a member of Paritätischer Wohlfahrtsverband and BAG IF.
• basis & woge e.V.minorStrategic or Co-development PartnerSince 2016, basis & woge e.V. has been a joint staffing partner with HAA for educational support in AvDual vocational preparation programs.
• Gewerbeschule 12 (Hamburg)minorStrategic or Co-development PartnerPartner school in the TransFer project (2008-2010), which focused on linking learning in school and workplace for students in Hamburg's transition system.
• Landesinstitut für Lehrerbildung und Schulentwicklung (LI) HamburgminorStrategic or Co-development PartnerCooperated in developing and delivering a training series for teachers within the bEO project (2004-2006), covering topics such as Personal Future Planning, workplace-based learning, and internship support.
• Bundesarbeitsgemeinschaft Unterstützte Beschäftigung (BAG UB)coreStrategic or Co-development PartnerHAA is a member of BAG UB and cooperates on training programs for professionals, including the kukuk seminar program. BAG UB is the national professional association for supported employment in Germany.
• Paritätischer WohlfahrtsverbandcoreOthersBoth HAA and HAD are members of the Paritätischer Wohlfahrtsverband (Paritätischer), one of Germany's largest welfare associations, providing organizational support and representation.
• Bundesarbeitsgemeinschaft Inklusionsfirmen e.V. (BAG IF)coreOthersHAD is a member of BAG IF, the national association for inclusion companies in Germany, which supports the development and recognition of companies that employ people with significant disabilities.
• 3plusx (Thomas Böker, Ulf Treger)minorImplementation/ SI/ Consulting PartnerExternal web and digital agency that designed and developed the digital work tool for the Interessenvertretung and Frauenbeauftragte (available at haa-iv.de), as well as ongoing website development.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• basis & woge e.V. Hamburg-based social enterprise focused on vocational integration and supported employment; joint staffing partner with HAA in AvDual vocational preparation programs since 2016, operating similar school-to-work transition services.
• GFBM gGmbH: Berlin-based vocational rehabilitation and integration provider operating supported employment, qualification, and placement services for people with disabilities under comparable SGB IX frameworks and Integrationsamt funding.
• ARINET gGmbH: Co-commissioned Integrationsfachdienst partner in Hamburg alongside HAA and bbw/ausblick since 2002, providing nearly identical IFD services for severely disabled employees and employers under Integrationsamt Hamburg mandate.
• FORUM Berufsbildung gGmbH: Berlin vocational rehabilitation provider delivering supported employment, qualification, and workplace-based learning services for people with disabilities and learning difficulties, with comparable target segments and contract-based public funding.
• bbw/ausblick Hamburg gGmbH: Third co-commissioned IFD partner in Hamburg with HAA and ARINET since 2002, delivering comparable vocational rehabilitation, job coaching, and workplace support services under the same SGB IX framework.

Broad incumbents

• Caritasverband für Hamburg: Hamburg branch of Germany's largest Catholic welfare association, providing broader social services including some vocational integration programs; overlaps with HAA's social-mission model but operates across many service areas.
• Lebenshilfe Hamburg: Hamburg affiliate of Germany's largest disability advocacy and service organization, operating workshops, housing, and some vocational programs for people with intellectual disabilities; comparable target population but broader service portfolio than HAA's focused IFD offering.
• CJD Braunschweig (Christliches Jugenddorfwerk Deutschlands): One of Germany's largest non-profit vocational rehabilitation and education providers, operating supported employment, vocational preparation, and qualification programs nationally with comparable target populations and public-funding model.

Others

• Bundesarbeitsgemeinschaft Unterstützte Beschäftigung (BAG UB): National professional association for Supported Employment in Germany, of which HAA is a member; BAG UB sets methodology standards and coordinates training across the German SE provider ecosystem, making it the closest ecosystem-level peer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCKfoFHAAaMBYoOHT3UPLo_w
• Facebookfacebook.com/Hamburger-Arbeitsassistenz-108695341368936
• LinkedInlinkedin.com/company/hamburger-arbeitsassistenz
• Instagraminstagram.com/hamburgerarbeitsassistenz

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hamburger Arbeitsassistenz