HAP Services

What HAP Services does

HAP Services, operating as the Humanitarian Assistance Program, is a for-profit social enterprise founded in 2017 in response to the Rohingya refugee crisis, with primary operations in Cox's Bazar, Bangladesh and a registered office in South Plainfield, Indiana. The organization delivers a multi-sector portfolio of humanitarian services spanning education (100 learning centers serving ~10,000 students using digital learning tools for numeracy and literacy), healthcare (2 medical centers treating 400 patients per day, plus WHO-collaborated Diphtheria Isolation Units and dental/palliative services), shelter construction (1,600+ shelters built using rammed-earth and sustainable methods, plus 4,500+ households served with emergency shelter materials via IOM), site management, and community engagement. Its technology stack includes mobile learning platforms with interactive game-based tablet content, biometric registration systems used in joint UNHCR/Government of Bangladesh exercises, and human-centered design training frameworks.

The business model is structured around two complementary streams. First, direct on-ground service delivery to Rohingya refugees and host communities in Ukhia and Teknaf Upazilas, executed through a network of 2,000+ volunteers rather than a large paid workforce (the core team is only 6 employees). Second, professional services sold to humanitarian agencies, government bodies, and research institutions — including strategic advisory, operational services (M&E, transportation, interpretation, translation, media, government liaison for INGO registration), capacity building (project management, human-centered design training), and security services (risk assessments, early warning, evacuation). Pricing is quote-based on multi-year contracts with no publicly disclosed standard tiers; all profits are reinvested into R&D of humanitarian solutions focused on youth mobilization. The 2023 launch of the EmpowR Network, a national climate change consortium with nine partner organizations, extends HAP's mandate into climate resilience and disaster risk reduction. Notable institutional relationships include WHO, UNHCR, IOM, the Government of Bangladesh, Love Army, American Refugee Committee, PULSE Bangladesh, and HELVETAS Swiss Intercooperation; recognition includes a 2018 FIBRA Award for design, a Student Academy Awards documentary nomination, and a Humans of New York feature.

Name

HAP Services

Legal name

Humanitarian Assistance Program

Website

https://hapservices.org

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

HAP Services (Humanitarian Assistance Program) is a for-profit social enterprise founded in 2017 delivering humanitarian services — education, healthcare, shelter, site management, and professional advisory — to Rohingya refugees, host communities, government agencies, and humanitarian organizations in Bangladesh and South Sudan.

Ownership category

akta.pro rank

Product category

Humanitarian and Social Enterprise Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Other Community Housing Services (624229), Other Support Services (5619)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Management Services (8741)

akta.pro primary industry

Humanitarian Coordination, Information Management & Needs Assessment (BPADADAL)

akta.pro secondary industry

Humanitarian-Development-Peace Nexus & Resilience Programming (BPADAEAK)

Keywords

• Humanitarian services
• Refugee support
• Capacity building
• Security advisory
• Community resilience

Headquarters

HQ city

South Plainfield

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Professional Services to Humanitarian Organizations: HAP is a for-profit social enterprise providing comprehensive services to government agencies, humanitarian actors and organizations. All profits go to Research and Development of Humanitarian Solutions with focus on youth mobilization. Services include strategic advisory, operational support, capacity building, security assessments, and funding development support.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

HAP Services is a for-profit social enterprise delivering comprehensive humanitarian services. On the B2B side it provides strategic advisory, operational support (M&E, transportation, interpretation, translation, media, government liaison), capacity building (project management, humanitarian beliefs, human-centered design training), and security services (risk assessments, early warning, emergency evacuation systems) to humanitarian agencies and government bodies. On the direct-impact side it operates education programs (100 learning centers), healthcare services, shelter construction, site management, and community empowerment programs for Rohingya refugees and Bangladeshi host communities in Cox's Bazar.

Product overview

HAP Services (Humanitarian Assistance Program) is a for-profit social enterprise providing comprehensive humanitarian services through multiple interconnected offerings. The core products include Strategic Advisory Development for agencies establishing operations in Bangladesh, Operational Services (monitoring & evaluation, transportation, interpretation, translation, media, government liaison), Capacity Building (project management and humanitarian training), and Security Services (assessments, early warning systems). The organization also operates direct service programs including Education (digital learning, 100 learning centers), Healthcare (primary care, dental, palliative), Shelter (construction of 1,600+ shelters), Site Management, and Community Empowerment. Additionally, the EmpowR Network sub-brand focuses on climate change resilience and disaster risk reduction through a national consortium model.

Differentiator

Problem solved

Functional benefit

Brands

• EmpowR Network: A national climate change consortium, an independent entity that can effectively mobilize resources and facilitate collaboration among stakeholders in Bangladesh for climate change resilience and Disaster Risk Reduction.

Products and services

• Strategic Advisory Development Provides humanitarian agencies with comprehensive solutions for setting up long-term strategy and operational presence in Bangladesh, including sustainable programming and funding strategies aligned with the client's organizational vision.
• Operational Services Delivers independent monitoring and evaluation, transportation support, interpretation and translation services (Rohingya and Bangla), media services, government liaison for INGO registration, and assistance finding local implementation partners.
• Capacity Building Offers project management training, humanitarian beliefs training, and human-centered design training for local and international stakeholders in Bangladesh.
• Security Services Provides security/risk assessments, security supporting services, security preparedness training, early warning systems, emergency evacuation systems, and security assessments for international and national agencies.
• EmpowR Network A national climate change consortium in Bangladesh that mobilizes resources and facilitates collaboration among government agencies, international NGOs, and grassroots stakeholders for climate change resilience and Disaster Risk Reduction.

Quantifiable outcome

• Over 200,000 Rohingya supported in past two years
• +5 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

14 partnerships are on record, tiered core and minor.

• HELVETAS Swiss IntercooperationcoreStrategic or Co-development PartnerInternational development organization partnering within the EmpowR Network consortium focused on climate change resilience and disaster risk reduction in Bangladesh.
• Social Assistance and Rehabilitation for the Physically Vulnerable (SARPV)coreStrategic or Co-development PartnerOrganization working with physically vulnerable populations, partner in EmpowR Network national climate change consortium.
• Social Agency for Welfare and Advancement in Bangladesh (SAWAB)coreStrategic or Co-development PartnerWelfare and advancement organization partnering within the EmpowR Network consortium for climate resilience initiatives.
• ShushilancoreStrategic or Co-development PartnerLocal organization partner in EmpowR Network focused on climate change and disaster risk reduction in Bangladesh.
• Society for Health Extension and Development (SHED)coreStrategic or Co-development PartnerHealth-focused organization partnering in EmpowR Network consortium for climate resilience and DRR initiatives.
• PRERONAcoreStrategic or Co-development PartnerPartner organization in EmpowR Network consortium focused on climate change resilience in Bangladesh.
• Barokot Ganochetona Foundation (BGF)coreStrategic or Co-development PartnerFoundation partner in EmpowR Network national climate change consortium.
• National Grassroots Disability Organization (NGDO)coreStrategic or Co-development PartnerDisability-focused organization partner in EmpowR Network consortium for climate resilience initiatives.
• World Health Organization (WHO)coreStrategic or Co-development PartnerCollaboration with WHO to set up Diphtheria Isolation Units in Rohingya camps and large-scale community health advocacy.
• UNHCRcoreStrategic or Co-development PartnerJoint Government of Bangladesh/UNHCR biometric registration exercise for Rohingya refugees. UNHCR family counting methodology collaboration.
• Love ArmycoreStrategic or Co-development Partner501(c)(3) charity founded by Jerome Jarre, partnered with OBAT Helpers and HAP for shelter construction. Raised over $2 million for Rohingya refugees. Houses built by refugees themselves.
• American Refugee CommitteecoreStrategic or Co-development PartnerInternational NGO partnered with Love Army and local NGOs for Rohingya refugee shelter construction and humanitarian support.
• PULSE BangladeshminorImplementation/ SI/ Consulting PartnerLocal NGO operating child-friendly spaces, learning centers, and women's counseling centers in Rohingya camps.
• International Organization for Migration (IOM)coreStrategic or Co-development PartnerCoordination with IOM for emergency shelter materials distribution to Rohingya households in Camp 8E - over 4,500 households served.

Scale indicators11 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• BRAC: Largest development NGO in the world, headquartered in Bangladesh, with deep operations in Cox's Bazar and across humanitarian, education, and health programming. Highly comparable given shared Bangladesh base and multi-sectoral service model.
• Danish Refugee Council (DRC): Humanitarian organization with significant presence in Rohingya refugee response, providing shelter, protection, and livelihoods programming. Comparable geographic and programmatic scope.
• International Rescue Committee (IRC): Major global humanitarian organization providing health, education, and women's protection services in Rohingya refugee response. Comparable multi-sectoral humanitarian programming at larger scale.
• Mercy Corps: Global humanitarian organization operating in Bangladesh with youth-focused programming, similar to HAP's youth-led approach. Comparable target population and program areas.

Direct peers

• Solidarités International: International humanitarian organization operating in Cox's Bazar with focus on water, sanitation, and shelter — directly overlapping with HAP's shelter programs and emergency response services.
• Relief International: Humanitarian organization delivering health, education, and livelihoods programming in Cox's Bazar Rohingya camps. Comparable service portfolio and operational geography to HAP.
• Concern Worldwide: International humanitarian organization operating in Bangladesh refugee camps, providing similar multi-sectoral programming (livelihoods, education, health) to Rohingya refugees. Direct overlap in beneficiary population and service mix.
• OBAT Helpers: HAP's original parent organization and direct peer in Rohingya refugee response, providing similar humanitarian services including shelter, education, and healthcare. Most direct operational peer given shared history and beneficiary base.

Emerging players

• Refugee Crisis Foundation: Smaller, refugee-focused organization providing humanitarian relief with emphasis on community-led response — directly comparable to HAP's operating philosophy and refugee-led service delivery model.
• Centre for Peace and Justice (BRAC University): Bangladesh-based research and advocacy organization working on Rohingya displacement and humanitarian response. Comparable given shared Bangladesh context, focus on displacement, and connection to academic and research communities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/HAP.Global.Network
• LinkedInlinkedin.com/company/hap-services
• Instagraminstagram.com/hap_relief

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HAP Services