Haven Farm

What Haven Farm does

Haven Farm Cattery is a privately held, single-site cat and small-animal boarding facility located on a smallholding in Coney Weston, near Bury St Edmunds, Suffolk. Founded and operated by Beverley Whelan since 2009, the business serves individual pet owners across Suffolk, Norfolk and Cambridgeshire, providing overnight and extended-stay boarding in purpose-built chalets that are double the size of standard cattery units, with outdoor exercise areas overlooking the surrounding farm and orchards. The company is licensed and holds a 5-star rating from West Suffolk Council.

The offering extends beyond core cat boarding to include small-animal boarding for rabbits, guinea pigs, ferrets and rodents, an insured collection-and-delivery service charged per mile, and paid add-ons such as grooming and freshly prepared cooked meals. Day rates range from £17 for a single cat to £34 for four cats sharing a chalet, with a non-refundable £50 per-cat booking fee; small-animal rates are £6–£12 per day. Bookings are managed entirely by the owner via telephone (01359 221207) and email, with drop-off and collection by appointment Monday to Saturday.

The business is operated as a sole proprietorship on a single rural site, with six employees, no external funding, no technology infrastructure beyond a WordPress website, and no active social media presence. Customer acquisition relies on organic search, local word-of-mouth and the website. A veterinary relationship with Bury St Edmunds Veterinary Centre supports infection-control and health guidance. Revenue is not publicly disclosed.

Name

Haven Farm

Legal name

Haven Farm Cattery

Website

https://havenfarmcattery.net

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Short description

Haven Farm Cattery is a privately owned, single-site cat and small-animal boarding facility in Coney Weston, Suffolk, serving individual pet owners across Suffolk, Norfolk and Cambridgeshire since 2009 with oversized chalets and a collection-and-delivery service.

Ownership category

akta.pro rank

Product category

Pet Boarding Services

NAICS

Pet Care (except Veterinary) Services (81291), Pet Care (except Veterinary) Services (812910)

akta.pro primary industry

Cat-Only Boarding (Cattery) (HSANAHAD)

akta.pro secondary industries

Small Mammal Grooming & Boarding (Rabbits/Guinea Pigs/Ferrets/Chinchillas) (HSANAKAA), Cat Transportation & Pick-Up/Drop-Off (Cat-Only) (HSANAHAL)

Keywords

• Cat boarding services
• Pet cattery
• Small animal boarding
• Pet transportation
• Pet grooming

Headquarters

HQ city

Coney Weston, Bury St Edmunds

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Cat Boarding Services: The primary revenue stream is per-day cat boarding fees. Charges are based on the number of cats sharing a chalet, with pricing tiers for 1-4 cats. A non-refundable booking fee of £50 per cat is required to confirm reservations, with full payment due within 7 days.
2. Small Animal Boarding: Revenue from boarding small animals including rabbits, guinea pigs, ferrets, mice, hamsters, and rats. Pricing varies based on whether animals bring their own housing or use cattery-provided hutches.
3. Collection and Delivery Service: A fully insured collection and delivery service for cats is offered at £1 per mile. Distance-based pricing is also available for specific areas (up to 10 miles, 18 miles, or 25 miles radii).
4. Additional Services: Cooked meals can be provided at additional cost. Mobile status updates on cats can be provided upon request.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Haven Farm Cattery is a smallholding-based pet boarding business providing overnight and extended-stay accommodation for cats in individually sized chalets with outdoor exercise areas, plus boarding for rabbits, guinea pigs, ferrets, and rodents. It operates from a single rural site in Coney Weston, Suffolk, serving pet owners across Suffolk, Norfolk, and Cambridgeshire, and supplements its core boarding service with an insured collection-and-delivery transport option, grooming, and cooked meals. Bookings are arranged by phone or email with a non-refundable £50-per-cat booking fee and full payment due within seven days.

Product overview

Haven Farm is a pet boarding facility offering cat boarding services as its primary product, complemented by small animal boarding for rabbits, guinea pigs, ferrets, and rodents. The core cat boarding service features large chalet-style accommodations double the size of standard units, with access to exercise areas. Additional services include collection and delivery (charged per mile), grooming, and freshly prepared cooked meals for cats. The facility is located in Coney Weston, Suffolk, approximately 7 minutes from Thetford and 20 minutes from Bury St Edmunds and Diss.

Differentiator

Problem solved

Functional benefit

Products and services

• Cat Boarding (Haven Farm Cattery) Overnight and extended-stay boarding for cats in purpose-built double-sized chalets with indoor accommodation and outdoor exercise areas overlooking a farm and orchards, located in Coney Weston, Suffolk. Includes tailored feeding, medication administration, gentle grooming, and special provision for elderly cats, kittens, and rescue cats. Targeted at cat owners in Suffolk, Norfolk, and Cambridgeshire.
• Small Animals Boarding Boarding services for rabbits, guinea pigs, ferrets, mice, hamsters, and rats, with secure outdoor garden accommodation and insulated indoor areas with heating for more delicate pets. Targeted at small pet owners in the East Anglia region.
• Collection and Delivery Service Fully insured pet transport service that collects cats from and delivers them back to owners' homes, charged at £1 per mile or via fixed distance-based zones up to a 25-mile radius of the cattery.
• Grooming Service Gentle in-stay grooming for boarded cats using personal grooming brushes that are disinfected between guests, helping cats bond with staff and maintain good condition.
• Cooked Meals Freshly prepared cooked meals for cats provided at an additional cost during boarding, tailored to individual dietary preferences and requirements.

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Bury St Edmunds Veterinary CentreminorOthersHaven Farm Cattery is registered with Bury St Edmunds Veterinary Centre located at Bury St. Edmunds, Suffolk IP33 1YQ. The veterinary practice provides health guidance and the cattery adheres to veterinary advice regarding infection control and animal health standards. The cattery can refer to this practice for guidance on cat health matters.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Pets at Home: UK's largest specialist pet retailer and operator of Pets at Home grooming and veterinary services. Comparable as a UK-based pet-care services provider serving cat owners, though its cattery/boarding offering is limited and it operates at much broader scale than Haven Farm.
• PetSmart: North America's largest specialty pet retailer, with in-store PetsHotel boarding and grooming. Comparable as a pet-retail/boarding hybrid providing scale benchmarks, although UK cattery demand dynamics differ from the North American market.
• Best Friends Pet Care: US multi-site pet boarding, daycare, grooming and training operator. Comparable as a multi-service pet-care facility operator (boarding plus grooming), illustrating a larger, multi-location operating model relevant to scaling Haven Farm's offering.

Emerging players

• Rover: Global online marketplace connecting pet owners with pet sitters, boarders and dog walkers. Comparable as a competing channel for cat-boarding demand in the UK, particularly for owners preferring in-home or hosted care to a cattery.
• Dogtopia: North American dog daycare and boarding franchise. Comparable as a multi-site pet-boarding operator with standardised facilities, illustrating a scaling model that contrasts with Haven Farm's single-site, owner-operated approach.
• Camp Bow Wow: US-based dog daycare and boarding franchise network. Comparable as a scaled pet-boarding brand with similar service ethos (supervised play, premium facilities), providing a franchise-based benchmark for multi-site cattery expansion.

Others

• Cats Protection: UK's largest cat welfare charity, operating rehoming centres and offering cat-care guidance. Comparable as a UK cat-specific organisation that influences owner expectations around feline welfare and care standards relevant to Haven Farm's service.
• Battersea Dogs & Cats Home: UK charity operating dog and cat rehoming centres. Comparable as a UK cat-care organisation with strong brand recognition; adjacent rather than directly competitive given its charitable, non-commercial boarding model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/haven-farm

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Haven Farm