Hay Shire Council

What Hay Shire Council does

Hay Shire Council is the local government authority for Hay Shire in the Riverina region of New South Wales, Australia, operating under the Local Government Act 1993 (NSW) from its administration and customer service centre at 134 Lachlan Street, Hay. It is a small statutory body with 29 employees serving approximately 1,806 ratepayers and a township of residents, providing a comprehensive range of compulsory municipal services: kerbside waste collection, drinking water supply, sewerage treatment, roads and cycleways maintenance, planning and building approvals, community facilities (library, swimming pool, parks, halls, cemeteries, aerodrome), and family/leisure services. The Council is governed by elected councillors led by Mayor Carol Oataway and a General Manager, and is funded through rates, annual waste service charges (compulsory within the town of Hay), user fees, and government grants.

The Council's core operational technology includes a 3-bin kerbside collection system launched in July 2024 (green-lid organics collected weekly, yellow-lid recycling fortnightly, red-lid general waste fortnightly), water and wastewater treatment systems achieving 100% compliance for E. coli and key physical water quality characteristics in 2024 and 2025, and an Environmental Protection Licence (No. 3520) governing wastewater operations. It has adopted multi-year strategies covering digital transformation (2024–2029), local water utility operations (2026–2036), and financial sustainability (2026), alongside active infrastructure projects including the John Houston Memorial Swimming Pool rebuild (completed December 2025) and a Hay Levee Upgrade feasibility study.

The revenue model is primarily subscription/recurring via annual rates and compulsory waste service charges under Section 496 of the Local Government Act 1993, supplemented by transaction fees (additional bins, sewer connections, road opening permits, truck wash payments via Avdata). Distribution is direct-to-consumer through the customer service centre, kerbside collection routes, the waste transfer station, and digital channels (website, Shire Snippets newsletter, Snap Send Solve app, Your Say community consultation). Customer engagement is overwhelmingly geographic and residential, with local businesses as a secondary segment; the Council holds a statutory monopoly on these services within its jurisdiction.

Name

Hay Shire Council

Legal name

Hay Shire Council

Website

https://hay.nsw.gov.au

Company type

Private

Operating status

Operating

Short description

Hay Shire Council is the statutory local government authority for Hay Shire in New South Wales, Australia, providing compulsory municipal services — waste collection, water, sewerage, roads, planning, and community facilities — to roughly 1,806 ratepayers and township residents through 29 staff under the Local Government Act 1993.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Solid Waste Collection (562111), Waste Treatment and Disposal (56221)

SIC

Refuse Systems (4953), Sanitary Services (4950), Water Supply (4941)

akta.pro primary industry

Public Works / In-House Municipal Collection Operations (EUAIAAAF)

akta.pro secondary industry

Solid Waste & Recycling Services Administration (BPAIACAH)

Keywords

• Local government services
• Kerbside waste collection
• Municipal water supply
• Road and infrastructure maintenance
• Community facilities management

Headquarters

HQ city

Hay

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain

Revenue model

1. Rates and Taxes: Annual rates levied on rateable land within the Shire under Local Government Act 1993 Section 496 for domestic waste management services
2. Waste Service Charges: Waste fees charged annually with charges increasing slightly in line with inflation. Service is compulsory within the town of Hay.
3. Fees for Services: Additional fees for services such as additional waste collection bins, application fees for sewer connections, road opening permits, and other council services

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Hay Shire Council provides essential local government services to residents and ratepayers of Hay Shire in New South Wales, including kerbside waste collection (3-bin FOGO system), water supply and treatment, sewerage management, road and cycleway maintenance, planning and building approvals, and operation of community facilities such as the library, public swimming pool, parks, halls, cemeteries, and sporting facilities.

Product overview

Hay Shire Council provides a comprehensive range of local government services to the residents of Hay Shire in New South Wales. The council operates as a unified service provider organized into administrative divisions including Inside Hay Shire Council (internal services and administration), Economic Development, Water Waste & Roads (infrastructure), Building Planning & Environment (development services), Community Services (recreational facilities), and Family & Leisure (support services). Key service offerings include the 3 Bin Waste System for kerbside recycling collection, municipal infrastructure maintenance, community facilities management, and planning services. The council recently completed major infrastructure projects including the John Houston Memorial Swimming Pool rebuilding and launched a new digital 3 Bin waste collection system in July 2024. The council is also implementing a Digital Transformation Strategy 2024-2029 to modernize operations.

Differentiator

Problem solved

Functional benefit

Products and services

• 3 Bin Kerbside Waste Collection System Compulsory kerbside waste collection service for rateable properties within the town of Hay, providing three 240-litre bins for separate organics, recycling, and general waste streams. Includes kitchen caddy, compostable liners, calendar, and bins as part of the annual charge. Targets reduction of general waste sent to landfill.
• Drinking Water Supply Municipal drinking water supply system serving Hay, achieving 100% compliance for E. coli and key physical water quality characteristics against the Australian Drinking Water Guidelines (2011) in 2024 and 2025. Includes operational fluoride monitoring.
• Wastewater and Sewerage Services
• Roads and Cycleways Maintenance
• Building and Development Approvals
• Planning Services
• Customer Service Centre
• Snap Send Solve Issue Reporting
• John Houston Memorial Swimming Pool Public swimming pool facility operated as a community recreational asset, completely rebuilt and reopened in December 2025 to serve Hay Shire residents and visitors.
• Community Facilities Management
• Waste Transfer Station

Quantifiable outcome

• 100% drinking water compliance achieved for E. coli and physical water quality characteristics
• +2 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature1 record

Partnerships

Six partnerships are on record, tiered core and minor.

• EPA NSWcoreOthers · 1 January 2025Environmental Protection Authority NSW regulates the wastewater scheme for Hay and South Hay under Environmental Protection Licence (No. 3520 for Wastewater). Council prepares pollution incident response management plans in accordance with POEO Act requirements.
• Regional Tech HubminorStrategic or Co-development PartnerFunded by the Australian Government's Better Connectivity Plan and run by the National Farmers' Federation to assist with phone and internet connectivity advice in regional, rural and remote Australia. Provides free independent advice tailored to specific needs.
• Halve WastecoreStrategic or Co-development PartnerNSW Government initiative supporting the 3-bin waste system. Provides educational resources including 'What Goes' information sheets, recycling tips, and community recycle centre information to help residents use the system effectively.
• Live Traffic NSWminorOthersProvides real-time road closure information for highways maintained by Transport NSW. Council refers residents to this service for major road updates.
• NSW SESminorOthersState Emergency Service for flood and storm assistance. Council provides links to NSW SES for emergency flood help at 132 500.
• National Heavy Vehicle RegulatorminorOthersHeavy vehicle operators advised to apply for B-Double access permits via the National Heavy Vehicle Regulator portal. RMS approved ten intersections for B-Double access in Hay Shire.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Carrathool Shire Council: Neighbouring small rural NSW shire providing very similar in-house kerbside waste collection, water, sewerage and roads services to a comparable small ratepayer base. Closest functional peer in scale and service mix.
• Murrumbidgee Council: Recently merged NSW shire council in the same Riverina region operating kerbside waste, water and sewerage services. Comparable scope, governance model and rural demographic profile.
• Edward River Council: Adjacent Riverina NSW council offering directly comparable municipal services including kerbside collection, water supply and road maintenance to a similar small population.
• Balranald Shire Council: Small western NSW rural shire with near-identical service footprint — kerbside waste, water, sewerage, roads — and similar small ratepayer base in remote NSW.
• Moree Plains Shire Council: Rural NSW shire delivering the same core municipal services (waste, water, sewerage, roads, community facilities) to a small regional population under the same Local Government Act 1993 framework.
• Parkes Shire Council: Regional NSW shire with comparable in-house waste collection, water and sewerage operations and similar scale of community infrastructure investment.
• Forbes Shire Council: Central-west NSW shire providing directly comparable municipal services including the same NSW regulatory regime for waste, water and community facilities.
• Wingecarribee Shire Council: Southern Highlands NSW shire offering directly comparable kerbside waste collection (including FOGO transition), water supply and sewerage services under the same state regulatory framework.

Others

• Griffith City Council:

Broad incumbents

• Wagga Wagga City Council: Largest inland NSW council operating the same core municipal services (waste, water, sewerage, roads) at significantly greater scale; serves as a broad incumbent benchmark for service standards and cost structures.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks1 record

Key highlights5 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hay Shire Council