Health Consumers Queensland
Health Consumers Queensland is a non-profit state peak body, founded in 2008 in Brisbane, that represents health consumers and carers to Queensland Health and the 10 state HHS regions. It delivers advocacy, training, frameworks, and custom consultancy — including yarning circles and the FutureCare: AI + Healthcare initiative.
- Company typePrivate
- Founded2008
- HeadquartersBrisbane, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Health Consumers Queensland does
Health Consumers Queensland (HCQ) is a non-profit state peak organisation established in 2008 and headquartered at Level 3, 340 Adelaide St, Brisbane. It is the officially designated body representing the involvement of health consumers and carers in Queensland's healthcare system, with a remit spanning consumer representative recruitment, skills-building training, frameworks and guides, and policy consultation across all 10 Hospital and Health Services (HHS) regions. The organisation operates a community-led model built around a network of consumers, carers, and consumer representatives, supported by a fortnightly eAlert newsletter, discussion groups (including yarning circles for Aboriginal and Torres Strait Islander consumers), and signature training programmes. It also runs an Annual Forum (the 2026 edition, 'Influence in Action,' drew 150+ daily attendees at the Gold Coast plus virtual) and has launched adjacent initiatives such as FutureCare: AI + Healthcare and a Consumer Payments Position Statement (September 2025).
HCQ has roughly 25 employees and is led by CEO Keith Tracey-Patte. Its revenue model is dual: a managed-services stream tied to Queensland Health funding as the state peak body, and a professional-services stream delivering custom consultancy (community-led discussions, yarning circles, consumer insights) to HHS regions and individual health organisations. It targets two primary segments — health consumers and carers, and Queensland Health staff and organisations — as well as equity priority groups such as Torres Strait Islander and rural/remote communities. The organisation is not a technology product company; it does not deliver a SaaS platform, app, or proprietary software, and its technology footprint is limited to standard web content, email newsletters, and online forms. Distribution is direct engagement rather than channel-based, with recent expansion of governance via the Health Consumers Collaborative of Queensland and a published 2025-2028 Strategic Direction.
Health Consumers Queensland firmographics
Firmographics- Name
- Health Consumers Queensland
- Legal name
- Health Consumers Queensland
- Website
- https://hcq.org.au
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Health Consumers Queensland is a non-profit state peak body, founded in 2008 in Brisbane, that represents health consumers and carers to Queensland Health and the 10 state HHS regions. It delivers advocacy, training, frameworks, and custom consultancy — including yarning circles and the FutureCare: AI + Healthcare initiative.
- Ownership category
- akta.pro rank
Health Consumers Queensland industry classification
Industry- Product category
- Healthcare Consumer Advocacy Services
- akta.pro primary industry
- Local Public Health & Human Services Administration (BPAIACAK)
Keywords
Where Health Consumers Queensland is headquartered
LocationHeadquarters
- HQ city
- Brisbane
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Health Consumers Queensland business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Others
Revenue model
- Government Funding and Grants: As a state peak organization, Health Consumers Queensland likely operates with government funding from Queensland Health to fulfill its role as the state peak body representing health consumers and carers.
- Consultancy Services: Custom consulting services offered to health organizations to gain consumer insights, with a focus on sensitive, person-centred listening and reaching underserved consumer groups.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Health Consumers Queensland product offering
Product offeringCore offering
Health Consumers Queensland is a state peak non-profit organization that represents health consumers and carers in Queensland's healthcare system. It delivers consumer engagement and advocacy services including training programs for consumer representatives, bespoke consultancy services (such as Yarning Circles and Community-Led Discussions) to health organizations, recruitment support for consumer roles, frameworks and guides, and signature events like the Annual Forum. The organization is primarily funded through Queensland Health and provides services to both individual consumers and health staff across Queensland's 10 Hospital and Health Services regions.
Product overview
Health Consumers Queensland is a consumer advocacy and consultancy organization, not a technology product company. It provides services including consumer engagement facilitation, skills-building training programs, policy consultation, community-led discussion forums (yarning circles), and networking opportunities for health consumers in Queensland. The organization does not offer a software product platform, SaaS offering, or technology product suite.
Differentiator
Problem solved
Functional benefit
Products and services
- Consultancy Services
- Yarning Circles
Quantifiable outcome
- Almost 80% rating 4-5 stars satisfaction rating from Annual Forum attendees
- +1 more outcomes
Companies that use Health Consumers Queensland
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles3 records
Health Consumers Queensland technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Health Consumers Queensland partnerships and signals
Strategic signalScale indicators7 records
Recent moves5 records
Expansion highlights5 records
Health Consumers Queensland competitors and assessment
Company assessmentRegional players
- Community and Consumer Health Forum (NZ): New Zealand-based district health organisations that include consumer councils and community engagement functions analogous to Queensland's HHS engagement model. Comparable in role — providing consumer voice into regional health system planning — but operating in a different national jurisdiction.
Direct peers
- Health Consumers Alliance of South Australia: South Australia's peak body for health consumer representation, providing advocacy, training, and consumer engagement services to its state health system. Directly comparable to HCQ in mandate, services, and operating model at the state-jurisdiction level.
- Health Care Consumers Association: ACT-based consumer health peak body offering consumer representation, training, and policy input to the ACT health system. Comparable to HCQ as a state-jurisdiction peak body with an analogous advocacy, training, and consultancy operating model.
- Health Issues Centre: Victoria-based independent consumer health advocacy organisation that supports consumer participation in health policy, service design, and research. Highly comparable to HCQ as a state-level peak body delivering consumer engagement, training, and consultancy services in a different Australian state.
- Health Consumers' Council (Western Australia): Western Australia's state peak body for health consumer representation, providing advocacy, training, and consumer engagement services to its state health system. Directly comparable to HCQ as a state-designated consumer peak organisation with a similar advocacy, training, and consultancy model.
Broad incumbents
- Consumers Health Forum of Australia: National peak body representing health consumer organisations across Australia, providing national policy advocacy, forums, and member services. Comparable to HCQ as a higher-level consumer advocacy umbrella operating in the same space but at national scope rather than a single state.
- Australian Patient Advocacy Alliance: National alliance focused on patient advocacy and consumer representation in Australian health policy. Comparable to HCQ in mission and consumer-advocacy approach, but operating across multiple states rather than as a single-jurisdiction peak body.
Others
- Primary Health Networks (e.g., Brisbane North PHN): Australian Primary Health Networks commission primary care and engage consumers in service design in defined regions, including the Brisbane area where HCQ operates. Comparable as a publicly-funded regional health organisation that procures consumer engagement services — i.e., a potential buyer of HCQ's consultancy stream — rather than a direct competitor.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights5 records
Customer concentration
Health Consumers Queensland social profiles
Digital presenceHealth Consumers Queensland financial estimates
Financial estimateRevenue estimate
Valuation estimate
Health Consumers Queensland leadership team
Management profileNumber of profiles
Profiles1 record
Health Consumers Queensland funding detail
Funding detailFunding overview
Funding rounds
Investors
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Health Consumers Queensland M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Health Consumers Queensland
What does Health Consumers Queensland do?
Health Consumers Queensland is a state peak non-profit organization that represents health consumers and carers in Queensland's healthcare system. It delivers consumer engagement and advocacy services including training programs for consumer representatives, bespoke consultancy services (such as Yarning Circles and Community-Led Discussions) to health organizations, recruitment support for consumer roles, frameworks and guides, and signature events like the Annual Forum. The organization is primarily funded through Queensland Health and provides services to both individual consumers and health staff across Queensland's 10 Hospital and Health Services regions.
Is Health Consumers Queensland a public or private company?
Health Consumers Queensland is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Health Consumers Queensland founded?
Health Consumers Queensland was founded in 2008. It employs 11 to 50 people.
Where is Health Consumers Queensland based?
Health Consumers Queensland is headquartered in Brisbane, Australia, in the Oceania region.
How does Health Consumers Queensland make money?
Two revenue lines are on record. Government Funding and Grants are the primary driver. The others are consultancy Services.
Who are Health Consumers Queensland's main competitors?
Community and Consumer Health Forum (NZ) is listed as a regional player. Direct peers are Health Consumers Alliance of South Australia, Health Care Consumers Association, Health Issues Centre and Health Consumers' Council (Western Australia). Broad incumbents are Consumers Health Forum of Australia and Australian Patient Advocacy Alliance. Primary Health Networks (e.g., Brisbane North PHN) is listed as an others.
Does Health Consumers Queensland have an API?
No public API is recorded for Health Consumers Queensland.
What industry is Health Consumers Queensland in?
Health Consumers Queensland's product category is Healthcare Consumer Advocacy Services. Its primary akta.pro industry code is BPAIACAK, Local Public Health & Human Services Administration.