Healthwatch Bucks

What Healthwatch Bucks does

Healthwatch Bucks, founded in 2013 and legally named Healthwatch Bucks Limited, is the independent local health and social care champion for Buckinghamshire. It serves residents, patients, carers, and families by collecting experiences through surveys, Enter and View visits, and direct community engagement, then making those perspectives available to NHS leaders, Buckinghamshire Council, BOB ICB, and other local decision-makers. Its offerings include a Rate & Review service, a searchable service directory, complaints guidance, newsletters, and research reports on topics including rural access, young onset dementia, women's health hubs, social prescribing, and dignity in care.

Healthwatch Bucks' technology is primarily a digital information and engagement platform: its website hosts service listings, reports, newsletters, and downloadable guides; SharePoint hosts documents; and Google Analytics and Facebook Pixel measure site usage. The organization has no app, disclosed API, AI or machine-learning capability, or proprietary software product, and the supplied information does not indicate a software licensing business.

Healthwatch Bucks provides its services free of charge and is publicly funded. The available information identifies Buckinghamshire Council and potentially NHS England as likely funding sources, but no revenue, contract value, grant amount, or funding split is disclosed. Its go-to-market is community-led, using digital content, social media, email, telephone support, community events, and partnerships to reach residents and obtain representative feedback. Revenue is therefore best understood as public-sector support for a local advocacy and research mandate rather than fees from service users.

Name

Healthwatch Bucks

Legal name

Healthwatch Bucks Limited

Website

https://healthwatchbucks.co.uk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Healthwatch Bucks is a Buckinghamshire nonprofit that collects resident feedback on health and social care, publishes research, and provides service navigation, complaints guidance, and ratings to influence NHS and council decision-makers.

Ownership category

akta.pro rank

Product category

Health Advocacy Services

NAICS

Other Individual and Family Services (62419)

SIC

Services-Health Services (8000)

akta.pro primary industry

Healthcare Outcomes & Real-World Evidence (RWE) Analytics (BPAHALAN)

Keywords

• Health advocacy services
• Patient feedback platform
• Social care research
• Community health engagement
• Health information services

Headquarters

HQ city

High Wycombe, Buckinghamshire

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. Public Sector Funding: Healthwatch Bucks operates as a publicly funded organization, likely receiving funding from Buckinghamshire Council and potentially NHS England, to fulfill its statutory role as the local health and social care champion.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Healthwatch Bucks is the independent local health and social care champion for Buckinghamshire, gathering public feedback on NHS and social care services through surveys, Enter and View visits, and direct community engagement. The organization produces research reports with actionable recommendations, provides a rate-and-review platform for local health providers, offers complaint guidance to residents, and publishes a service finder directory. All services are provided free of charge to Buckinghamshire residents and funded through public sector sources.

Product overview

Healthwatch Bucks operates as a single integrated advocacy and information platform for health and social care services in Buckinghamshire. The core offerings include a Rate & Review Service for rating healthcare providers (GPs, dentists, pharmacies, care homes, hospitals), a Service Finder directory, a Complaints Guide for navigating service complaints, and published research reports on topics including young onset dementia, rural community access, and social prescribing. The Teen Health Pocket Guide provides targeted health information for young people. The platform also distributes content via newsletter subscriptions and maintains archives of all published reports and responses from healthcare organizations.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 229 rural residents' experiences captured and reported with actionable recommendations
• +1 more outcomes

Named customers4 records

Segments3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Buckinghamshire Executive PartnershipcoreStrategic or Co-development Partner · 28 July 2026The Buckinghamshire Executive Partnership responds to Healthwatch Bucks reports on rural communities accessing health and care. Raghuv Bhasin, Chair of Buckinghamshire Executive Partnership, outlined how local organizations will take forward recommendations to improve access to services, reduce health inequalities, and deliver more joined-up care across Buckinghamshire.
• BOB ICB (Buckinghamshire Oxfordshire and Berkshire West Integrated Care Board)coreStrategic or Co-development PartnerBOB ICB is a key statutory partner that responds to Healthwatch Bucks reports on various health topics including young onset dementia, women's health hubs, and healthcare travel costs. Philippa Baker, Place Director Buckinghamshire, leads their engagement with Healthwatch Bucks.
• Buckinghamshire CouncilcoreStrategic or Co-development PartnerBuckinghamshire Council responds to Healthwatch Bucks reports on social prescribing, dignity in care, men's health, and SEND transition. Craig McCardle, Corporate Director Adults and Health, leads the council's engagement. The council works with Healthwatch recommendations to improve adult social care services.
• Oxford Health NHS Foundation TrustcoreStrategic or Co-development PartnerOxford Health provides mental health services in Buckinghamshire and responds to Healthwatch Bucks reports on mental health. They hosted webinars with Healthwatch Bucks on mental health hubs and provided responses to reports on FREED (early intervention for eating disorders) and community mental health.
• Buckinghamshire Healthcare NHS Trust (BHT)coreStrategic or Co-development PartnerBHT is the local NHS hospital trust that responds to Healthwatch Bucks reports on various topics including hearing loss, women's health hubs, and cancer services. They have implemented improvements following Healthwatch recommendations, such as changes at Health on the High Street Aylesbury.
• Chiltern Youth ProjectsminorStrategic or Co-development PartnerPartnered with Healthwatch Bucks on the 'Don't Forget About Us' film project where young people spoke up about health and social care. Katherine Rideout from Chiltern Youth Projects participated in this collaborative engagement project.
• Community Impact BucksminorStrategic or Co-development PartnerPartnered with Healthwatch Bucks on the i-Van mobile multimedia studio project to film young people attending youth clubs for the 'Don't Forget About Us' video project.
• Buckinghamshire Recovery CollegeminorStrategic or Co-development PartnerAn innovative educational approach to mental health and recovery, run by Head Teacher Carol Tough. Healthwatch Bucks attended the launch and looks forward to working with the college. The college is co-designed with lived-experience tutors.
• NHS EnglandminorStrategic or Co-development PartnerNHS England responded to Healthwatch Bucks recommendations on Community Pharmacy, indicating ongoing engagement with national NHS bodies on local health issues.
• NHS DigitalminorStrategic or Co-development PartnerNHS Digital responded to Healthwatch Bucks dentistry reports, demonstrating engagement with national digital health bodies on local service feedback.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Regional players

• Healthwatch Central Bedfordshire: Neighbouring local Healthwatch serving Central Bedfordshire residents with the same statutory advocacy, research, and signposting functions.
• Healthwatch Northamptonshire: Local Healthwatch serving Northamptonshire under the same statutory framework, providing a directly comparable service model in a neighbouring region.
• Healthwatch Hertfordshire: Regional peer operating the same local Healthwatch mandate in an adjacent county, providing directly comparable research, engagement, and rate-and-review services.

Broad incumbents

• Care Quality Commission (CQC): Independent regulator of health and social care in England. Healthwatch Bucks' Enter and View visits and rate-and-review outputs feed into CQC's monitoring, making it a complementary rather than competing body.
• Citizens Advice: National charity providing independent advice and advocacy on a broad range of public services including health and social care. Comparable in providing free public-facing guidance and complaint support, though with much wider scope.
• Healthwatch England: National umbrella body for the local Healthwatch network. Sets shared standards and represents the network to government; comparable as the wider framework within which Healthwatch Bucks operates.
• Locality: National membership network supporting community-led organizations and local charities. Comparable in mission and operating model to community interest companies delivering public benefit at the local level.

Others

• NAVCA (National Association for Voluntary and Community Action): Membership body representing local voluntary and community sector infrastructure organizations. Comparable as an ecosystem player that supports community advocacy organizations like Healthwatch Bucks.

Direct peers

• Healthwatch Oxfordshire: Statutory local Healthwatch organization serving Oxfordshire, operating under the same Health and Social Care Act 2012 framework. Directly comparable model, geography, and partner ecosystem within the same BOB ICB footprint.
• Healthwatch Berkshire West: Sister local Healthwatch within the same Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board. Operates the same statutory role with comparable reporting and engagement structure.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/HW_Bucks
• YouTubeyoutube.com/channel/UCmoRbUzOxzZqsik9ymQCIqw
• Facebookfacebook.com/HealthWatchBucks
• LinkedInlinkedin.com/company/healthwatch-bucks
• Instagraminstagram.com/healthwatch_bucks

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthwatch Bucks