Healthwatch Manchester

Name

Healthwatch Manchester

Legal name

Healthwatch Manchester

Website

https://healthwatchmanchester.co.uk

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Manchester

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Public Funding/Commissioning: Healthwatch Manchester is a registered charity (No: 1179089) and company (No: 08465025) that operates as the independent champion for health and social care users in Manchester. As a charitable organization, it receives funding through statutory commissioning arrangements. Services are provided free of charge to Manchester residents.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Healthwatch Manchester is the statutory local Healthwatch for Manchester, acting as an independent champion that gathers public experiences of NHS and social care services, conducts Enter and View visits to health and social care premises, and amplifies citizen voices to influence service improvement. It provides free advice, information, and signposting to help Manchester residents navigate health and social care, and engages communities through structured programmes including Community Champions, Youthwatch Manchester, and dedicated health and care forums.

Product overview

Healthwatch Manchester operates as a single, unified service serving as the independent champion for people who use health and social care services. The organization does not offer a software platform but rather provides community engagement programs including the Core Services (feedback gathering and advocacy), Community Champion Volunteer Program, Enter and View Program, Youthwatch Manchester (youth engagement), Health and Care Forums (Men's and Women's), Advice and Information Services, Signposting Service, and a Newsletter/Alerts service. These programs work together to gather public experiences and advocate for improvements in local health and social care.

Differentiator

Problem solved

Functional benefit

Brands

• Youthwatch Manchester: A group of self-led volunteers aged between 16 and 25 years old who listen to the views of children and young people on how services like doctors, dentists and social workers could be made better for them.

Products and services

• Healthwatch Manchester Core Advocacy Service The umbrella independent champion service that gathers public feedback on NHS and social care in Manchester and amplifies citizen voices to influence service improvement; aimed at Manchester residents and used by NHS commissioners and providers to understand public experience.
• Community Champion Volunteer Programme
• Enter and View Programme
• Youthwatch Manchester
• Health and Care Forums
• Advice and Information Service
• Signposting Service

Quantifiable outcome

• 724+ stories collected from citizens about health and social care experiences
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• Healthwatch EnglandcoreStrategic or Co-development PartnerHealthwatch England is the national body that coordinates the network of 153 local Healthwatch organizations across England. Healthwatch Manchester operates as the local arm of this network, following national standards and contributing to national research and advocacy efforts. The relationship provides framework, resources, and collective voice for local health champion work.
• Manchester Local Care Organisation (MLCO)coreStrategic or Co-development PartnerPartnership with MLCO mentioned in newsletter indicating collaborative work on health and social care initiatives in Manchester. MLCO brings together NHS and social care services to coordinate care delivery across the city.
• NHS England and NHS TrustscoreStrategic or Co-development PartnerHealthwatch Manchester works constructively with local NHS systems, including NHS trusts and clinical commissioning groups, to advocate for public interests and influence service improvements based on citizen feedback.
• Be Bothered Campaign PartnersminorStrategic or Co-development PartnerCollaboration with local partners in the Be Bothered campaign, including creation of the Young Carers Know Your Rights booklet through coproduction.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Health Foundation: Independent UK health research and policy charity. Comparable as a non-profit working to improve health and care services, though with a research/policy focus rather than direct citizen engagement.
• Citizens Advice: UK-wide consumer advocacy network providing advice and signposting, including a dedicated health and social care service. Comparable in volunteer-driven community engagement model and free public-facing advice delivery.
• Healthwatch England: The national body that coordinates the network of 153 local Healthwatch organizations across England. Comparable as the umbrella organization setting standards and aggregating insights from local Healthwatch Manchester's data and advocacy.
• The King's Fund: UK health policy think tank that influences NHS and social care policy. Adjacent to Healthwatch Manchester through shared policy advocacy work and stakeholder relationships with NHS England and local commissioners.

Direct peers

• National Voices: Coalition of health and care charities in England that advocates for people using health and care services. Comparable in aggregating lived-experience insights and influencing commissioning decisions at the national level.
• Patients Association: UK-wide independent charity that champions patient voice and advocates for improvements in health and social care. Comparable mission of amplifying patient experiences and influencing NHS policy, though operating at national scale.
• Healthwatch Birmingham: Another local Healthwatch organization operating under the same statutory framework in Birmingham. Closest comparable in scope, funding model, volunteer structure, and advocacy focus, just in a different metropolitan geography.
• Healthwatch Leeds: Local Healthwatch organization in Leeds with an identical statutory mandate to gather citizen feedback on health and social care services. Directly comparable in service mix (Enter and View, advice, signposting) and operating model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@HealthwatchManchester
• Facebookfacebook.com/healthwatchmcr
• LinkedInlinkedin.com/company/healthwatch-manchester
• Instagraminstagram.com/healthwatchmcr

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthwatch Manchester