Healthwatch Surrey

What Healthwatch Surrey does

Healthwatch Surrey is a statutory, non-profit organization established in 2013 under the Health and Social Care Act 2012, operating as the independent voice and watchdog for health and social care services across Surrey, England. The organization collects, aggregates, and amplifies feedback from Surrey residents about their experiences with NHS and social care providers, engaging 2,428 residents in the 2025-26 reporting year through online surveys, phone, SMS, WhatsApp, email, and in-person community events. Its core products include a Feedback Collection Platform, a Key Projects Research Program (covering carers' GP access, sexual health among young people, and hospital patient experiences), an Advice and Information Service for navigating the NHS and social care system, and published reports including annual and quarterly impact publications. The organization operates as part of the Luminus Voice Organisation and is affiliated with the national Healthwatch network, contributing both locally and nationally to health and social care policy shaping.

Name

Healthwatch Surrey

Legal name

Healthwatch Surrey

Website

https://healthwatchsurrey.co.uk

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Healthwatch Surrey is a statutory non-profit watchdog, established in 2013, that collects and amplifies Surrey residents' experiences of NHS and social care services to influence provider improvement and system accountability.

Ownership category

akta.pro rank

Product category

Health Advocacy and Patient Voice Services

NAICS

Other Individual and Family Services (62419), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Care Navigation, Referral & Care Coordination Engagement (HLACAEAD)

akta.pro secondary industries

Social Determinants of Health (SDOH) & Community Resource Referral Analytics (HLACAHAG), Behavioral Risk & Health Survey Surveillance (HLAJANAD)

Keywords

• Health advocacy services
• Patient feedback collection
• Social care oversight
• Community health engagement
• NHS watchdog

Headquarters

HQ city

Surrey

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Statutory Funding: Healthwatch Surrey is funded through statutory requirements as part of the national Healthwatch network. The organization operates as part of Luminus voice organisation and receives funding to fulfill its independent watchdog role for health and social care services in Surrey.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels10 records

Core offering

Healthwatch Surrey collects and aggregates feedback from Surrey residents about their experiences with NHS and social care services through online surveys, phone, SMS, WhatsApp, email, and in-person engagement. It conducts targeted research projects on specific health and social care topics, provides an advice and information service to help residents navigate healthcare and social care, and publishes reports and recommendations to influence service improvements and hold providers accountable.

Product overview

Healthwatch Surrey is a health and social care advocacy organization that operates as a unified service rather than a platform-plus-modules architecture. The core offering centers on collecting and amplifying patient voices through a feedback collection platform that enables residents to share experiences via online surveys, phone, SMS, WhatsApp, and in-person engagement. This is complemented by a Key Projects Research Program conducting targeted surveys on topics like carers' experiences and hospital care, an Advice and Information Service providing guidance on healthcare navigation, and published Reports documenting findings and recommendations for NHS and social care improvement.

Differentiator

Problem solved

Functional benefit

Products and services

• Healthwatch Surrey Feedback Collection Service A free service that collects and aggregates feedback from Surrey residents about their experiences with NHS and social care services through online surveys, phone, SMS, WhatsApp, email, and in-person engagement events.
• Key Projects Research Programme Targeted research initiatives focusing on specific health and social care topics including carers' experiences with GP practices, hospital feedback, sexual health JSNA, and mental health services for people with learning disabilities.
• Advice and Information Service Provides guidance on understanding healthcare, social care, GP practices, and continuing healthcare through articles, videos, and signposting materials to help Surrey residents navigate services.
• Reports and Publications Annual reports, quarterly impact reports, and thematic research reports documenting community health experiences and service recommendations, including 'Making every voice count: Healthwatch Surrey Annual report 2025-26' and 'Hearing every voice - June 2026'.

Named customers3 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Giving Carers a VoicecoreStrategic or Co-development Partner · 1 June 2026Joint initiative with Healthwatch Surrey championing the voice of local carers to share, improve and get the best from NHS health and social care services.
• Luminus Voice OrganisationcoreStrategic or Co-development PartnerHealthwatch Surrey is part of the Luminus voice organisation, which also includes Giving Carers a Voice and Surrey Substance Use Partnership Public Involvement services. Luminus 'shines a light on what matters to people.'
• National Healthwatch NetworkcoreStrategic or Co-development PartnerHealthwatch Surrey is part of the national Healthwatch network, contributing both locally and nationally to shaping future health and social care policies.
• University of SurreyminorStrategic or Co-development PartnerResearch partner in the DAEDALUS project exploring drone delivery of AED devices for cardiac arrest emergencies. Angela Heeler, Research Fellow, is the contact.
• South East Coast Ambulance Service NHS Foundation Trust (SECAmb)minorStrategic or Co-development PartnerClinical partner in the DAEDALUS study exploring how drones could deliver AEDs as part of UK 999 emergency response to cardiac arrest.
• Air Ambulance Kent Surrey Sussex (AAKSS)minorStrategic or Co-development PartnerPartner in the DAEDALUS study exploring drone-delivered AEDs for emergency cardiac arrest response in Surrey and West Sussex areas.
• NHS Surrey Integrated Care BoardcoreStrategic or Co-development PartnerNHS body responsible for commissioning health services in Surrey. Healthwatch Surrey works with NHS partners to gather patient insights and improve services.
• Surrey County CouncilcoreStrategic or Co-development PartnerLocal authority responsible for social care services. Healthwatch Surrey provides independent oversight and works with the council on learning disability services and other social care matters.
• Mindworks SurreyminorStrategic or Co-development PartnerMental health services provider for people with learning disabilities in Surrey. Healthwatch research prompted review of reasonable adjustments across Mindworks.
• The King's FundcoreStrategic or Co-development PartnerRespected health policy think tank that published 'The future of patient voice: learning from the Healthwatch model' report, highlighting the importance of independent patient voice.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Healthwatch England: The national body that supports and coordinates the local Healthwatch network, of which Healthwatch Surrey is a member. Healthwatch England sets national priorities, aggregates local intelligence, and represents the patient voice at the national policy level — making it the most direct peer and structural counterpart.
• VoiceAbility: An independent advocacy organisation providing NHS complaints advocacy, social care advocacy, and patient voice services across multiple English regions. Comparable to Healthwatch Surrey in statutory advocacy role, though operating at larger scale and broader geographic footprint.
• Healthwatch Birmingham: Another local Healthwatch organization operating in a major English urban area under the same statutory framework. Directly comparable in mandate, funding model, and activities (feedback collection, Enter and View, reports, advice and information), with comparable scale and operational structure to Healthwatch Surrey.
• Healthwatch Kent: A neighbouring South East local Healthwatch operating under the same statutory framework. Directly comparable to Healthwatch Surrey in geography-adjacent area, mandate, and operational model, providing a regional benchmark for engagement and funding scale.
• Healthwatch West Sussex: Another neighbouring South East local Healthwatch with the same statutory mandate. Directly comparable as a geographic peer with overlapping populations in parts of Surrey, and shared partnerships (e.g., Air Ambulance KSS, SECAmb).
• The Patients Association: A long-established national patient advocacy charity that amplifies patient voices to influence health policy and care quality. Comparable in patient-voice mission and influencing function, though operating as a national membership-based charity rather than a statutory local body.

Others

• NHS England: The national body that oversees NHS services and is the proposed recipient of Healthwatch functions if abolition proceeds. Comparable as a system-level counterpart and potential funder/commissioner, though a direct provider rather than independent voice organization.
• The King's Fund: An independent health policy think tank that published the 'Future of patient voice' report on the Healthwatch model. Comparable as a thought-leadership partner that has formally endorsed and analyzed the Healthwatch model, and a strategic influencer of national policy direction.

Broad incumbents

• Care Quality Commission (CQC): The independent regulator of health and adult social care in England. Comparable as an oversight body influencing NHS and social care provider accountability, though with formal regulatory powers rather than a feedback-and-advocacy remit.
• Luminus: The parent 'voice organisation' of Healthwatch Surrey that also encompasses Giving Carers a Voice and Surrey Substance Use Partnership Public Involvement services. Directly comparable as the operating umbrella and the body through which statutory funding flows.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@healthwatchsurrey6920
• Facebookfacebook.com/healthwatchsurrey
• LinkedInlinkedin.com/company/healthwatch-surrey
• Instagraminstagram.com/healthwatch_surrey

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthwatch Surrey