What Lokaal bestuur Heist-op-den-Berg does

Lokaal bestuur Heist-op-den-Berg is the municipal government of Heist-op-den-Berg, a municipality in the Flemish Region of Belgium serving approximately 43,000 residents distributed across six sub-municipalities: Heist-centrum, Booischot, Hallaar, Wiekevorst, Schriek, and Itegem. The organization delivers public services spanning citizen affairs (Burgerzaken), housing and construction, mobility, social welfare, education, waste and environment, recreation, and local economic support (Jobs/Ondernemen). Service delivery combines physical administrative offices with digital channels including a Digitaal Loket portal, Mijn Burgerprofiel integration, Stratenplan, and a Recycle App for waste management. The municipal apparatus extends beyond the core administration into the OCMW (public social welfare center), AGB (autonomous municipal company), Woonzorgcentrum Berkenhof (residential care home), and Welzijnsvereniging De Zilveren Zwaan, providing welfare, elderly care, and community health services.

The technology infrastructure is built on the icordis content management platform supplied by LCP nv, with Matomo for privacy-respecting web analytics and WCAG 2.1 AA accessibility compliance. The municipality participates in the federal Burgerprofiel.be digital identity program and the Hoplr neighborhood platform to extend citizen engagement. Internationally, it maintains twinning partnerships with Bergrivier (South Africa) and Arad (Romania), and regionally participates in the Kempen 2030 climate initiative with neighboring municipalities. The entity employs 131 staff and traces its origins to 1009.

Revenue is generated through municipal taxation, service fees and retributions, and allocations from provincial and federal authorities. As a public sector entity, its commercial logic is mandate-driven rather than market-driven, with no disclosed financial statements or revenue figures in the available data.

Name

Lokaal bestuur Heist-op-den-Berg

Legal name

Lokaal Bestuur Heist-op-den-Berg

Website

https://heist-op-den-berg.be

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Lokaal bestuur Heist-op-den-Berg is the municipal government of Heist-op-den-Berg in the Belgian Flemish Region, serving approximately 43,000 residents across six sub-municipalities with citizen affairs, social welfare, elderly care, and digital public services.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Other General Government Support (92119), Administration of Urban Planning and Community and Rural Development (925120), Administration of Urban Planning and Community and Rural Development (92512), Administration of Environmental Quality Programs (9241)

SIC

Services-Management Services (8741), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)

Keywords

• Municipal government services
• Public administration
• Social welfare services
• Waste management services
• Urban planning services

Headquarters

HQ city

Heist-op-den-Berg, Flemish Region

HQ country

Belgium

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Tax Revenue: Funded through municipal taxes, provincial subsidies, and central government allocations. Revenue comes from property taxes (onroerende voorheffing), municipal taxes, and service fees.
2. Service Fees and Retributions: Fees for administrative services (certificates, permits), waste collection fees, parking fees, and other municipal services. Regulated fees approved by municipal council.
3. Social Welfare Services: OCMW (Public Centre for Social Welfare) provides social services funded by municipal contributions and federal subsidies. Services include financial aid, home care, senior care (Woonzorgcentrum Berkenhof), and childcare.

Go-to-market motion1 record

Distribution channels8 records

Marketing channels6 records

Core offering

Lokaal Bestuur Heist-op-den-Berg is the local municipal government authority providing statutory public services to residents across six sub-municipalities. Core offerings include civil affairs administration (identity documents, civil registry, permits), social welfare through OCMW, urban planning and building permits, waste management and recycling, education oversight, cultural and sports facilities, mobility infrastructure, and economic development support. Services are delivered through physical counters, the Digitaal Loket digital portal, mobile applications, and community engagement platforms.

Product overview

Lokaal Bestuur Heist-op-den-Berg operates a unified citizen services portal providing digital and in-person access to municipal services. The platform consists of core digital tools including the Digitaal Loket for online administrative submissions, Mijn Burgerprofiel for citizen identity and document management, Stratenplan for geographic navigation, and the Recycle App for waste management. Service delivery is organized into integrated categories: Burgerzaken (citizen affairs), Bouwen en Wonen (building and housing), Mobiliteit en Openbare Werken (mobility), Sociale Hulp en Zorg (social care), Vrije Tijd en Samenleven (leisure), Onderwijs en Kinderopvang (education), Afval Natuur en Milieu (environment), Jobs en Ondernemen (economy), and Over Heist en Bestuur (administration).

Differentiator

Problem solved

Functional benefit

Products and services

• Burgerzaken (Citizen Affairs) Civil affairs services for citizens including birth registration, adoption, identity documents, travel documents, driver's licenses, cohabitation registration, marriage, divorce, relocation, death registration, and services for non-Belgian residents.
• Bouwen en Wonen (Building and Housing) Building and housing services including construction and renovation guidance, housing, buying/selling/renting, spatial planning, public surveys, and building permits.
• Mobiliteit en Openbare Werken (Mobility and Public Works) Mobility and public works services including road works and traffic disruption updates, public domain occupation, pedestrian/cyclist/scooter mobility, automotive services, public transport coordination, and services for less-mobile residents.
• Sociale Hulp en Zorg (Social Assistance and Care)

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• De LijncoreOthersPublic transport partnership providing bus services within the municipality. De Lijn operates regional bus connections from stops including Hoppinpunt.
• NMBS / Belgian RailcoreOthersRailway services partnership - Heist-op-den-Berg has a train station connected to the national rail network.
• Politiezone HeistcoreOthersLocal police zone providing law enforcement, emergency response, and community safety services including burglary prevention and holiday surveillance.
• Brandweerzone RivierenlandcoreOthersFire brigade zone providing firefighting, rescue, and emergency medical services across the Rivierenland region.
• Welzijnsvereniging De Zilveren ZwaancoreOthersWelfare association providing home care, senior care facilities (Woonzorgcentrum Berkenhof), meals on wheels, personal alarms, and cleaning assistance through the Zilveren Zwaan service center.
• LCP nvcoreTechnology or IntegrationWebsite platform provider developing and maintaining the municipal website on the icordis platform. Responsible for accessibility compliance (WCAG 2.1 AA) and technical support.
• Burgerprofiel.becoreTechnology or IntegrationIntegration with Belgian federal digital identity system allowing citizens to access municipal services using their eID and digital identity.
• Huis van het KindcoreOthersCollaborative partnership providing support for parents and families including childcare, baby supply points (Pamperpunt), play areas (Speelpunt), and parenting support.
• Cultuurcentrum ZwanebergcoreOthersCultural center operated by the municipality providing theater performances, concerts, exhibitions, and holiday activity programs.
• Kempen 2030minorStrategic or Co-development PartnerRegional climate initiative collaboration with neighboring municipalities in the Kempen region to achieve climate goals and sustainable development objectives.
• Stedenband Bergrivier (South Africa)minorStrategic or Co-development PartnerInternational twinning partnership with Bergrivier municipality in South Africa for development cooperation and cultural exchange.
• Twinning Arad (Romania)minorStrategic or Co-development PartnerMunicipal twinning partnership with Arad, Romania for cultural exchange and international cooperation.

Scale indicators3 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Gemeente Diest: Flemish municipality operating with comparable population size, multiple sub-municipalities, and service mandate. Delivers the same municipal service portfolio including welfare, building permits, cultural facilities, and waste management under the OCMW/AGB structure.
• Gemeente Tienen: Flemish municipality of comparable scale serving a similar demographic profile. Provides analogous services spanning burgerzaken, sociale hulp, bouwen en wonen, vrije tijd, and afval/natuur/milieu under identical regulatory and funding frameworks.
• Gemeente Lier: Flemish municipality in Antwerp province of similar size and service mandate. Comparable in operating under Belgian municipal law, providing civil affairs, social welfare, urban planning, waste collection, and cultural/sports programming through OCMW and municipal entities.
• Gemeente Mol: Neighboring municipality in the Kempen region of Antwerp province, Belgium, of comparable size and demographic profile. Both operate similar municipal service portfolios under the Flemish government framework, serving overlapping regional populations with equivalent civil affairs, welfare, and infrastructure mandates.
• Gemeente Geel: Larger Kempen-region municipality in Antwerp province operating under the same Flemish municipal governance framework. Geel provides a comparable service portfolio including OCMW welfare, building permits, waste management, and cultural/leisure facilities, with a similar demographic profile and regulatory environment.
• Gemeente Aarschot: Flemish municipality in Flemish Brabant with comparable population scale and demographic mix. Operates parallel municipal services including digital loket, OCMW welfare provision, recycling infrastructure, and cultural facilities under the same federal/Flemish governance framework.
• Gemeente Westerlo: Adjacent Kempen municipality in Antwerp province with comparable population size and rural-to-suburban profile. Operates the same Flemish municipal service model including OCMW, AGB structures, building/environment counter, and recreational infrastructure.
• Gemeente Sint-Katelijne-Waver: Neighboring Flemish municipality in Antwerp province with similar population scale and rural-urban mix. Operates under the same Flemish governance model with OCMW welfare, building/environment services, and comparable digital citizen service infrastructure.

Others

• LCP nv: Belgian technology vendor providing the icordis municipal website platform used by Heist-op-den-Berg and other Flemish municipalities. LCP is an ecosystem participant enabling digital service delivery across multiple comparable municipal clients.

Broad incumbents

• Stad Mechelen: Larger city in Antwerp province operating a broader municipal mandate under the same Flemish framework. While significantly larger and more urbanized, Mechelen operates a structurally similar municipal service model with OCMW, AGB, building permits, and cultural/recreational infrastructure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/LokaalBestuurHeistopdenBerg
• Facebookfacebook.com/heistopdenberg
• LinkedInlinkedin.com/company/gemeente-heist-op-den-berg
• Instagraminstagram.com/heistopdenberg

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lokaal bestuur Heist-op-den-Berg