Hanoi Ground Services JSC

What Hanoi Ground Services JSC does

Hanoi Ground Services Joint Stock Company (HGS, legal name Công Ty Cổ Phần Phục Vụ Mặt Đất Hà Nội) is a Vietnam-based aviation ground handling services provider operating exclusively at Noi Bai International Airport in Hanoi. The company was established on July 13, 2007 as the Ground Services Department under the Northern Airports Corporation (Tổng công ty cảng Hàng không miền Bắc), a state-owned enterprise, and was converted to a joint stock company on June 1, 2015. HGS delivers nine integrated service modules: flight planning support, apron/technical services (ground power, air conditioning, pushback, towing, boarding bridges), passenger handling, weight and balance/load planning, baggage and cargo handling, aircraft cleaning, flight support coordination, equipment maintenance and repair, and 24/7 VIP/charter handling including VVIP state visits.

HGS serves both passenger airlines (Qatar Airways, Emirates, Turkish Airlines, Hainan Airlines, Hongkong Airlines, Ethiopian Airlines, Vietravel Airlines, Xiamen Air, Colorful Guizhou Airlines, West Air, Sun PhuQuoc Airways) and cargo carriers (FedEx, Lufthansa Cargo, Cargolux, SF Airlines, DHL Air, Turkish Cargo). The company holds ISAGO (IATA Safety Audit for Ground Operations), ISO 9001:2015, and RA3 EU aviation security certifications, and operates a modern equipment fleet from OEMs including TLD, TREPEL, TOYOTA, and TUG-STEWART & STEVENSON, with capability to service aircraft up to B747-800F and A380. By 2020 HGS had grown to 1,000+ employees serving 56 airlines (34 full-package contracts, 22 tow-only), and by 2019 had handled 81,000+ flight turnovers, 49,000+ pushback/towing operations, 12 million+ passengers, and 180,000 tons of cargo. In 2025, daily operating tempo is 173 flights, 9,258 passengers, and 796 tons of cargo.

The business model is B2B enterprise services sold via multi-year contracts directly to airline carriers at Noi Bai, with revenue derived from per-flight ground handling service fees under both full-package and tow-only arrangements. Pricing is contractually negotiated and not publicly disclosed. The company has expanded partnerships within the Airports Corporation of Vietnam (ACV) ecosystem (with SAGS, SCSC, ACSV), entered a training pipeline partnership with Hanoi College of Civil Aviation (HCCT), and is positioning for Vietnam's aviation growth wave and the Long Thanh Airport infrastructure project.

Name

Hanoi Ground Services JSC

Legal name

Công Ty Cổ Phần Phục Vụ Mặt Đất Hà Nội

Website

https://hgs.vn

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Hanoi Ground Services JSC (HGS) provides comprehensive B2B aviation ground handling services — passenger, baggage, cargo, apron, and VIP/charter — to over 56 airline customers exclusively at Noi Bai International Airport in Hanoi, Vietnam.

Ownership category

akta.pro rank

Product category

Airport Ground Handling Services

NAICS

Support Activities for Air Transportation (4881)

SIC

Airports, Flying Fields & Airport Terminal Services (4581)

akta.pro primary industry

Ground Handling (Ramp, Baggage, Turnaround) (THABAIAC)

akta.pro secondary industry

Private Aviation Ground Support & Trip Services (Dispatch, Permits, Handling) (THABAFAK)

Keywords

• Airport ground handling
• Aircraft turnaround services
• Passenger handling services
• Baggage cargo handling
• Aviation ground support

Headquarters

HQ city

Hanoi

HQ country

Vietnam

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Supply Chain, Others

Revenue model

1. Ground Handling Services: Service fees charged to airlines for comprehensive ground handling services including passenger services, baggage handling, cargo, aircraft turnaround, and technical support. Contracts include both full-package arrangements and tow-only services.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Hanoi Ground Services JSC (HGS) provides comprehensive airport ground handling services at Noi Bai International Airport in Hanoi, Vietnam. The company delivers an integrated suite of services covering flight planning, apron/technical operations, passenger handling, weight-and-balance control, baggage and cargo handling, aircraft cleaning, flight support coordination, equipment maintenance and repair, and VIP/charter aircraft handling for airline and cargo carrier customers.

Product overview

Hanoi Ground Services JSC (HGS) is a comprehensive, single-entity ground handling service provider operating at Noi Bai International Airport, Hanoi, Vietnam. Originally established as a ground services department in 2007 under Northern Airports Corporation, HGS transitioned to a joint-stock company structure in 2015. The company's service portfolio is organized as a unified integrated offering rather than a modular platform-plus-products architecture, comprising nine interconnected core service modules that cover the full spectrum of aircraft ground operations: Dịch Vụ Làm Kế Hoạch Bay (flight planning support), Phục Vụ Kỹ Thuật Sân Đỗ (apron/technical services), Phục Vụ Hành Khách (passenger handling), Phục Vụ Kiểm Soát Trọng Tải Và Hướng Dẫn Chất Xếp (weight and balance/load planning), Phục Vụ Hành Lý (baggage handling), Phục Vụ Vệ Sinh Máy Bay (aircraft cleaning), Dịch Vụ Hỗ Trợ (flight support coordination), Dịch Vụ Bảo Dưỡng Và Sửa Chữa (equipment maintenance and repair), and Phục Vụ Chuyên Cơ Và Chuyến Bay VIP (VIP/charter handling). These services are delivered as an integrated package to airline customers under contractual agreements, with HGS serving over 56 airline partners including international carriers such as Qatar Airways, Emirates, FedEx, Turkish Airlines, and Ethiopian Airlines.

Differentiator

Problem solved

Functional benefit

Products and services

• Dịch Vụ Làm Kế Hoạch Bay (Flight Planning Support)

Quantifiable outcome

• Top 3 Global Ground Services Provider Award from Turkish Cargo
• +4 more outcomes

Named customers19 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Six partnerships are on record, tiered strategic and core.

• SAGS (Saigon Ground Services)strategicStrategic or Co-development Partner · 19 May 2026Joint survey cooperation for Long Thanh Airport super project - Vietnam's major aviation infrastructure development.
• HCCT (Hanoi College of Civil Aviation)coreStrategic or Co-development Partner · 4 February 2026Training partnership for ground services personnel development. HGS and HCCT collaborate to train and develop skilled workforce for the aviation industry.
• SAGS (Saigon Ground Services)coreStrategic or Co-development Partner · 8 September 2025Partnership within ACV ecosystem for Sun PhuQuoc Airways ground handling services. HGS and SAGS coordinate within Airports Corporation of Vietnam (ACV) ground services ecosystem.
• SCSC (Saigon Cargo Service Center)coreStrategic or Co-development Partner · 8 September 2025Partnership within ACV ecosystem for cargo handling services under Sun PhuQuoc Airways cooperation agreement.
• ACSV (Air Cargo Services Vietnam)coreStrategic or Co-development Partner · 8 September 2025Partnership within ACV ecosystem for air cargo services as part of comprehensive ground services agreement.
• HHTstrategicStrategic or Co-development PartnerStrategic cooperation to prepare for aviation industry growth wave in Vietnam.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• SATS Ltd: SATS is a Singapore-based major provider of gateway services and food solutions, with significant ground handling and cargo operations across Asia. Comparable integrated services portfolio, especially relevant given HGS's Asia growth trajectory.
• Worldwide Flight Services (WFS): WFS is a major global air cargo and ground handling operator present at key airports worldwide. Overlapping substantially with HGS in cargo handling, baggage, and ramp services for international airline customers.
• Celebi Ground Handling: Çelebi is a Turkish-origin global ground handling and aviation services group with ISAGO-equivalent operations across multiple countries. Highly comparable business model — integrated ramp, passenger, cargo, and VIP services for international airlines.
• Menzies Aviation: Menzies Aviation is a leading global provider of airline ground handling services, fuel, and into-plane services at more than 200 airports. Comparable to HGS across the core ground handling value chain — passenger, baggage, ramp, cargo — and a meaningful scale benchmark.
• dnata: dnata is one of the world's largest air services providers, operating across ground handling, cargo, catering, and travel. It offers direct overlap with HGS in passenger, ramp, and cargo handling services at scale across multiple geographies.
• Aviapartner: Aviapartner is a European-headquartered independent ground handling operator serving airlines at multiple airports. Direct comparable in integrated ground handling services and ISAGO-style compliance posture.
• Swissport International: Swissport is the world's largest independent airport ground services and air cargo handling company, present at hundreds of airports globally. Comparable as a broad incumbent offering the same integrated ground handling suite (passenger, ramp, cargo, baggage, fuelling coordination) at much larger global scale.

Regional players

• DAA International: DAA International manages the commercial operations of Dublin Airport and supports other airports globally with operational expertise. Comparable in the operating model of managing passenger, ramp, and turnaround services for airline customers.

Direct peers

• Saigon Ground Services (SAGS): SAGS is a Vietnam-based ground handling joint stock company serving Tan Son Nhat and other airports, with a near-identical service portfolio to HGS — flight ops, passenger, baggage, cargo, and VIP services. The companies are direct peers and explicit strategic partners within the ACV ecosystem.
• Vietnam Airport Ground Services (VIAGS): VIAGS is the largest ground handling company in Vietnam, providing passenger, baggage, cargo, and aircraft services across major airports including Noi Bai. It is the most direct competitor to HGS at Noi Bai and operates under the same ACV parent ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/hanoi-ground-services-jsc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hanoi Ground Services JSC