HIDROBAL

Name

HIDROBAL

Legal name

Hidrobal

Website

https://hidrobal.net

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Municipal Water Utility Services

NAICS

Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (221320), Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Water Retail Programs & Demand Management (conservation programs, rebates, water budgets, drought surcharges) (EUANAIAJ)

akta.pro secondary industries

Digital Self-Service & Customer Portals (web/mobile, e-bill, notifications, consumption dashboards) (EUANAIAI), Water Supply & Wastewater Utilities Administration (BPAIACAG), Commercial & Customer-Side Loss Management (Service Lines, Premise Leaks, Customer Programs) (EUANAKAI), Recycled Water Customer Programs & Demand Management (Connections, Rate Design, End‑Use Controls) (EUANAGAJ)

Keywords

• Municipal water services
• Water cycle management
• Wastewater treatment
• Digital water platform
• Water distribution network

Headquarters

HQ city

Balearic Islands

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Municipal Water Service Fees: Revenue generated through regulated water service tariffs charged to municipal residents and businesses. Services include water supply, sewage, and treatment. Pricing follows established tariff schedules and includes a fixed monthly quota system (12 gotas/cuota fija mensual).

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

HIDROBAL provides integrated municipal water utility services across the full urban water cycle — catchment and potabilization, transportation and storage, distribution, sewerage, wastewater treatment, and water return — delivered under government concession contracts in Calvià and eleven Pla de Mallorca municipalities in the Balearic Islands. It also operates the e-AIGO digital platform for optimizing the integral water cycle, supported by remote meter reading, sensor-based water quality monitoring, telecontrol systems, and digital twin modeling for climate resilience. Customer-facing services include billing, alerts, meter reading, digital invoicing, and social-assistance programs for vulnerable households.

Product overview

HIDROBAL (now Veolia) operates as a municipal water service utility serving the Balearic Islands. The company offers a comprehensive portfolio organized around three pillars: core water cycle management services (catchment, potabilization, transportation, storage, distribution, sewerage, treatment, and return), digital platform solutions (including the e-AIGO platform for water resilience), and customer-facing services (meter reading, billing, payment, and alerts). The e-AIGO platform represents the primary technology offering, providing a digital infrastructure with sensors, telecontrol systems, and digital twin capabilities for optimizing water cycle management and climate resilience. Customer services include 12 Gotas (fixed monthly fee), Servialertas, telelectura, digital invoicing, and the CONTIGO support program, alongside social assistance through the Fondo Social.

Differentiator

Problem solved

Functional benefit

Brands

• Programa Becas 'Jóvenes Talentos': Scholarship program for young talented students in STEAM fields, operating in municipalities of the Balearic Islands where Veolia manages municipal water services.

Products and services

• Captación y Potabilización (Catchment & Potabilization) Water catchment and potabilization services for municipalities, converting raw water into drinking-quality water as the first stage of the urban water cycle.
• Transporte y Almacenaje (Transport & Storage) Bulk transport and storage of treated water between potabilization facilities, reservoirs, and the distribution network for municipal water supply.
• Distribución (Water Distribution) Distribution of drinking water from the storage network to end customers — households and businesses — through the municipal pipe network.
• Alcantarillado (Sewerage) Sewerage and drainage services collecting wastewater from households and businesses via the municipal sewer network.
• Depuración (Wastewater Treatment) Wastewater treatment services purifying collected sewage before discharge back to natural water bodies, including regeneration for aquifer recharge.
• Retorno (Water Return) Return of treated water to natural water bodies, completing the municipal urban water cycle.
• Plataforma Digital e-AIGO (e-AIGO Digital Water Platform) Veolia-developed digital platform that integrates sensors, telecontrol systems, network sectorization, and digital twin modeling across the entire urban water cycle to optimize management and respond to extreme climate events.
• Telelectura (Remote Meter Reading Service) Automated remote water-meter reading service that transmits consumption data without requiring physical access to the meter.
• Servialertas (Customer Alert Service) Notification service that alerts customers about service updates, planned works, incidents, and other relevant account-related information.

Quantifiable outcome

• Improved sanitation resilience in extreme weather events through identification, warning, and alert systems for heavy rainfall and flooding scenarios
• +3 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

One partnership is on record.

• Ministerio para la Transición Ecológica y el Reto Demográfico (MITECO)coreStrategic or Co-development Partner · 1 January 2024Government partnership for the PERTE e-AIGO project selected as one of 30 projects (from 158 submitted) in the first call for the Water Digitalization PERTE. The project received Next Generation EU funding through the Recovery, Transformation, and Resilience Plan (PRTR). This is the only project from the Balearic Islands to receive such funding, ranked 11th in scoring among selected projects.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Canal de Isabel II (CYII): Madrid region's public water utility serving over 6 million people with integrated water supply, sanitation, and reuse services. Comparable as a major Spanish water utility operator with full-cycle capabilities and significant digital infrastructure investments.
• Global Omnium (Aguas de Valencia): Major Spanish private water utility group operating municipal concessions across multiple regions with full water cycle services. Directly comparable B2G concession model and digital platform offerings for municipal water management.
• SUEZ Spain (now part of Veolia group): Spanish subsidiary of the former SUEZ group (now integrated into Veolia following the 2022 merger). Operates municipal water concessions across Spain with comparable services and customer base to Hidrobal, and shares a common parent post-merger.
• Acciona Agua: Global water treatment and desalination operator with significant Spanish municipal water concessions. Comparable in providing end-to-end water infrastructure services to public sector clients and operating digital monitoring and treatment technologies.

Others

• Veolia España (parent group): Veolia's Spanish operations group, of which Hidrobal is a subsidiary. Provides the corporate backbone, technology platforms (including e-AIGO), and capital that Hidrobal relies on. Relevant as both parent and broader operating peer in the same municipal water concession market.

Direct peers

• Empresa Municipal d'Aigües i Clavegueram (Emaya): The publicly owned municipal water and wastewater utility of Palma de Mallorca, operating in the same Balearic Islands territory as Hidrobal. It is a direct regional competitor providing integrated water cycle services under municipal governance in the same geography.
• Aigües de Barcelona (Agbar): One of Spain's largest municipal water service operators, providing integrated urban water cycle services to the Barcelona metropolitan area. Highly comparable business model: concession-based B2G municipal water utility with digital customer portals and broad service portfolio.
• FACSA: Spanish water utility company providing municipal water supply, wastewater treatment, and integrated water management services to municipalities in eastern Spain. Comparable in business model, customer base (municipal concessions), and full-cycle service offering.

Regional players

• Mancomunidad de los Canales del Taibilla (MCT): Spanish public entity managing bulk water supply for southeastern Spain (Murcia, Alicante). Comparable as a public-sector water operator with similar service scope (catchment, treatment, distribution) and regulatory environment, though serving a different geography.
• Aigües de Catalunya (ATLL): Catalan regional water utility operating bulk water supply and treatment infrastructure in northeastern Spain. Comparable as a regional water operator serving public sector clients with regulated tariff structures, though focused on wholesale rather than retail.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/veolia_balears
• Instagraminstagram.com/hidrobalesveolia
• LinkedInlinkedin.com/company/hidrobal

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HIDROBAL