Highland County Job & Fam

What Highland County Job & Fam does

Highland County Job & Family Services (HCJFS) is a county government department headquartered at 1575 N High St #100, Hillsboro, Ohio, operating as a triple-combined public human service agency under the authority of the Board of Highland County Commissioners. The agency administers public assistance, children's services, and child support enforcement programs for Highland County residents, with approximately 50 employees serving thousands of eligible residents. Its core service portfolio includes cash assistance (Ohio Works First/TANF), food assistance (SNAP), medical assistance (Medicaid), child support enforcement, child protection services, adult/elder protective services for residents age 60 and above, publicly funded child care, and the Family Advocacy Center providing supervised visitation and co-parenting education.

HCJFS delivers services through multiple channels: in-person at its Hillsboro office and the Family Advocacy Center, via dedicated phone helplines, through the state-operated Ohio Benefits online portal, and via fax, email, and mail. The agency is integrated into a broader Ohio state human services ecosystem, operating under the supervision of the Ohio Department of Job and Family Services, Ohio Department of Children & Youth, and Ohio Department of Medicaid, and maintaining operational partnerships with the Highland County Sheriff's Department, Prosecutor's Office, Juvenile Court, and community organizations. Its core technology consists of a government social services administration system integrated with Ohio state benefits portals; no proprietary technology or AI capabilities are disclosed.

As a public sector entity, HCJFS does not generate commercial revenue. It is funded through county appropriations, state allocations, and federal program grants, and provides all services free of charge to eligible residents. The agency is led by Director Jeremy Ratcliff (appointed June 14, 2021) and Assistant Director Donald E. Myers (appointed January 3, 2022), with department-level administration for fiscal operations, income maintenance, social services, child support, and the Family Advocacy Center.

Name

Highland County Job & Fam

Legal name

Highland County Job & Family Services

Website

https://highlandjfs.org

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Highland County Job & Family Services is a county government department in Hillsboro, Ohio, administering public assistance (TANF, SNAP, Medicaid), child support enforcement, and child and elder protective services for eligible Highland County residents, funded by state and federal allocations.

Ownership category

akta.pro rank

Product category

Public Social Services Administration

NAICS

Individual and Family Services (6241), Child Care Services (6244), Child and Youth Services (62411), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Child Day Care Services (8351)

akta.pro industry

PRIMARYBPAIAKAD

Family & Child Benefits Administration (Child Allowance, Parental Leave)

Business & Public Services/Public Sector & Government Administration/Social Security, Benefits & Welfare Administration

SECONDARYBPAGAEAC

Family & Parenting Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYBPAGAEAE

Child Welfare, Foster Care & Adoption Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

Keywords

• Public assistance programs
• Child welfare services
• Medicaid administration
• Food assistance SNAP
• Child support enforcement

Headquarters

HQ city

Hillsboro

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Infrastructure, Supply Chain

Revenue model

1. Government Funding: As a county government department, Highland County Job & Family Services is funded through state and federal government allocations to administer social welfare programs. The agency does not generate revenue from services but operates on public funding to provide assistance programs including cash assistance (TANF), food assistance (SNAP), Medicaid, child support enforcement, and protective services.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Highland County Job & Family Services is a county government agency that administers state, federal, and local social welfare programs for eligible Highland County, Ohio residents. Its core offerings include cash assistance (Ohio Works First/TANF), food assistance (SNAP via the Ohio Direction Card), Medicaid health coverage, publicly funded child care, child support enforcement, child protection (abuse/neglect investigation and foster care), adult protective services for residents age 60+, and the Family Advocacy Center (supervised visitation, safe exchange, co-parenting education). All services are provided free of charge to eligible individuals and families.

Product overview

Highland County Job & Family Services is a triple-combined public human service agency providing Public Assistance, Children's Services, and Child Support programs. The agency's service portfolio includes Child Support, Food Assistance (SNAP), Child Care, Medical Assistance (Medicaid), Cash Assistance (Ohio Works First/TANF), Child Protection, Elder Protection, and the Family Advocacy Center. These programs work together to provide health care, employment and economic assistance, and services to families and children in Highland County, Ohio.

Differentiator

Problem solved

Functional benefit

Products and services

• Child Support Services Child support enforcement services for Highland County residents, including paternity establishment, support order establishment, enforcement, collection, and review and adjustment to ensure children receive financial support from non-custodial parents.
• Food Assistance (SNAP) Supplemental Nutrition Assistance Program for eligible Highland County households, providing monthly benefits loaded on the Ohio Direction Card (EBT) to help families purchase healthy food at grocery stores.
• Child Care Services Publicly Funded Child Care (PFCC) program that helps eligible Highland County families pay for child care for children under 13 while parents work, attend school, or job training, or receive OWF cash assistance.
• Medical Assistance (Medicaid) Health care coverage programs for eligible Highland County residents, including Medicaid, Healthy Start, Healthy Families, Healthchek, Pregnancy-related services, and Aged, Blind and Disabled coverage, covering doctor visits, hospital expenses, nursing home care, and home health care.
• Cash Assistance (Ohio Works First / TANF) Temporary cash assistance for eligible needy families with children in Highland County, providing cash payments to help cover immediate needs while adults prepare for and search for employment through the Ohio Works First work program (20-35 hours weekly of work-related activities).
• Child Protection Services Children's Services investigating reports of child abuse and neglect in Highland County, working with families to ensure child safety, and providing foster care and adoption services.
• Elder Protection (Adult Protective Services) Services for Highland County residents age 60 and older to investigate reports of abuse, neglect, and exploitation, providing case management and referrals to community services such as the Area Agency on Aging (District 7), FRS Transportation, and Everyday Home Care LLC.
• Family Advocacy Center Center located at 111 Crestwood Drive, Hillsboro, Ohio, providing supervised visitation, safe exchange services, and the 'Together We Can' co-parenting education classes to protect children and strengthen families in Highland County.

Quantifiable outcome

• Helps families work toward self-sufficiency through employment-focused programs
• +2 more outcomes

Named customers1 record

Segments7 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Twelve partnerships are on record, tiered core, major and supporting.

• Ohio Department of Job and Family Services (ODJFS)coreOthersState agency that supervises and funds county job and family services departments. ODJFS provides program guidelines, policy direction, and federal/state funding for public assistance programs including Ohio Works First (TANF), SNAP, Medicaid, and child support enforcement.
• Ohio Department of Children & YouthcoreOthersState agency overseeing children's services programs. Works with county agencies to provide child welfare services, foster care, adoption services, and family support programs.
• Ohio Department of MedicaidcoreOthersState agency administering Medicaid programs. HCJFS processes Medicaid applications and eligibility determinations for Highland County residents.
• Board of Highland County CommissionerscoreOthersCounty governing body that oversees HCJFS as one of the largest departments within Highland County government. Commissioners provide local oversight and approval for department operations and budgets.
• Highland County Sheriff's DepartmentmajorStrategic or Co-development PartnerLaw enforcement partnership for child protection emergencies. The sheriff's department contacts caseworkers for emergencies after business hours and works with Children's Services on abuse/neglect investigations that may involve criminal charges.
• Highland County Prosecutor's OfficemajorStrategic or Co-development PartnerWorks with Children's Services when child protection cases may lead to court action or criminal charges. The prosecutor's office provides legal support for juvenile court proceedings.
• Highland County Juvenile CourtmajorStrategic or Co-development PartnerHandles custody matters, child support orders for cases involving out-of-wedlock births or married-but-separated parents, and dependency/neglect cases. Works with HCJFS on placement decisions and court-ordered services.
• Area Agency on Aging (District 7)supportingStrategic or Co-development PartnerCommunity resource for elderly residents. Provides services such as meals, transportation, and other aging-related support that Adult Protective Services may refer clients to.
• Highland County Community Action OrganizationsupportingStrategic or Co-development PartnerCommunity organization providing emergency services including food pantry. Refers residents in need of food assistance and connects them with HCJFS programs.
• FRS TransportationsupportingChannel Partner/ Reseller/ DistributorTransportation service provider for elderly residents. Adult Protective Services may refer clients for transportation services.
• Legal Aid Society of Southwest OhiosupportingStrategic or Co-development PartnerLegal services organization that may assist clients referred by HCJFS programs with legal matters including those related to benefits, custody, or protective services.
• Everyday Home Care LLCsupportingChannel Partner/ Reseller/ DistributorHome care service provider. Adult Protective Services may refer clients for in-home care services.

Scale indicators2 records

Recent moves6 records

Expansion highlights3 records

Regional players

• Delaware County Job and Family Services: Central Ohio county JFS administering the same OWF/SNAP/Medicaid/child-support/child-welfare service portfolio to Delaware County residents. Comparable in that it operates under the same Ohio Department of Job and Family Services oversight structure.
• Hamilton County Job and Family Services: Cincinnati-area county JFS that administers the same Ohio programs (OWF, SNAP, Medicaid, child support, child welfare) to Hamilton County residents. Closest in geography to Highland County among larger urban-county JFS departments.
• Summit County Job and Family Services: Akron-area Ohio county JFS operating the same Ohio-mandated combination of cash assistance, food assistance, Medicaid eligibility, child care, child support, and child protective services for Summit County residents.
• Clermont County Job and Family Services: Neighboring rural-adjacent Ohio county JFS most comparable to HCJFS in terms of population scale and rural character. Administers the identical Ohio public-assistance, child-support, and child-welfare program suite for Clermont County residents.
• Cuyahoga County Job and Family Services: Cleveland-area county JFS delivering the same Ohio-standard suite of public assistance, child support enforcement, and child protective services to a large urban population — a directly comparable service model operating in a different Ohio geography.
• Franklin County Job and Family Services: The largest Ohio county JFS department, serving Franklin County (Columbus). Provides the same triple-combined public assistance, child support, and children's services model as HCJFS, but at substantially greater scale and urban caseload mix.
• Montgomery County Job and Family Services: Dayton-area Ohio county JFS delivering the same standardized public assistance, child support enforcement, and children's services programs to Montgomery County residents — a directly analogous service model at larger scale.

Broad incumbents

• Ohio Department of Job and Family Services: The state-level agency that supervises, funds, and sets policy for all 88 Ohio county JFS departments including HCJFS. It is a broader public-sector incumbent overseeing the same program categories (TANF/OWF, SNAP, Medicaid, child support, child welfare) at the state scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/highland-county-job-&-fam

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Highland County Job & Fam