Hilton-Baird Collection Services

What Hilton-Baird Collection Services does

Hilton-Baird Collection Services is a UK-based, FCA-authorised commercial debt collection agency and credit management firm operating since 2001 from Southampton, with a registered office in London. The company is a wholly owned subsidiary of FRP Advisory Trading Limited, a national business advisory group, and employs a small team of approximately 12 staff with average tenure of eight years. Its core offering is Commercial Debt Recovery spanning single, multiple, corporate, and international cases, complemented by Outsourced Credit Control, Credit Management Review, Invoice Finance, and a newer Debt Purchase product. The technology stack centres on a proprietary in-house debt collection system enabling 24-hour ledger upload and 48-hour debtor contact, with WordPress/WooCommerce for online debtor payments, Tawk.To for live chat, and Jotform powering a Credit Management Health Check lead-generation tool.

The firm serves a horizontally segmented client base including SMEs, corporate enterprises, asset-based lenders and insolvency practitioners, business loan and asset finance providers, and utility companies. Named customers include Barclays, NatWest, BNP Paribas, Close Brothers Invoice Finance, Leumi ABL, PNC Business Credit, Kroll, FRP Advisory, Mazars, Kreston Reeves, and Eazipay, demonstrating penetration into banks, professional services and fintech. GTM is sales-led, primarily phone-based inside sales (0800 9774848) plus online quote forms, supplemented by LinkedIn/Facebook presence, email marketing, paid search, and cross-referrals from FRP Advisory's network.

The business model is a mix of contingency/success-only collection fees, managed-service credit control retainers, professional-services credit management reviews, and now principal capital deployment through Debt Purchase. Pricing is quote-based and not publicly disclosed. The firm holds Credit Services Association membership, Modern Slavery Act compliance, and CICM awards (2018, 2019), and has documented large-scale recoveries such as £17.5m+ from a logistics group administration, £5.5m for lenders, and 91% collection of an £835,000 bank sales ledger.

Name

Hilton-Baird Collection Services

Legal name

Hilton-Baird Collection Services Limited

Website

https://hiltonbairdcollections.co.uk

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Hilton-Baird Collection Services is an FCA-authorised UK commercial debt collection and credit management agency serving SMEs, corporates, banks, asset-based lenders, insolvency practitioners, and utilities via contingency collections, outsourced credit control, and debt purchase.

Ownership category

akta.pro rank

Product category

Commercial Debt Collection Services

NAICS

Collection Agencies (56144)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)

akta.pro secondary industries

Debt Buying / Portfolio Acquisition & Recovery (Debt Purchasers) (BPAAAEAG), International & Cross-Border Collections (FSAKAJAO), Utilities/Telecom & Other Non-Financial Receivables Collections (FSAKAJAN)

Keywords

• Commercial debt recovery
• Outsourced credit control
• Debtor tracing services
• Credit management review
• Invoice finance

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Debt Collection Services: Commercial debt recovery services on a success-only or contingency basis. Fees are typically charged as a percentage of recovered debt or as a fixed success fee upon successful recovery.
2. Outsourced Credit Control: Ongoing credit control services provided to businesses, typically on a retainer or ongoing fee basis.
3. Credit Management Review: One-time or periodic credit management performance reviews and assessments for businesses.
4. Invoice Finance Services: Invoice finance and receivables management services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Hilton-Baird Collection Services is a UK-based FCA-authorised commercial debt collection agency that recovers unpaid business debts on behalf of creditors. The firm provides commercial debt recovery (single, multiple, corporate, and international), outsourced credit control, credit management reviews, debtor tracing, invoice finance, and specialised services for asset-based lenders, insolvency practitioners, business loan and asset finance providers, and utility companies.

Product overview

Hilton-Baird Collection Services operates as a unified debt collection and credit management platform offering a comprehensive suite of services. The core offering centers on Commercial Debt Recovery, which spans individual invoice collection (Single Debt Recovery), multiple debt cases (Multiple Debt Recovery), large corporate accounts (Corporate Debt Recovery), international debts (Global Debt Recovery), and Debtor Tracing for uncontactable debtors. Complementing this is the outsourced Credit Control service where the company manages the full credit control function on behalf of clients, alongside the Credit Management Review Service for performance assessment. For the lenders and insolvency sector, the company provides specialized services including Sales Ledger Recovery, Pre-Insolvency Ledger Review & Valuation, Ledger Monitoring, Receivables Management, Portfolio Credit Control & Back-Office Services, Debt Verification, and Month End Reconciliations. Additional offerings include Invoice Finance (connected to the Financial Solutions group), Debt Purchase, and sector-specific solutions for utilities providers and business loan/asset finance companies.

Differentiator

Problem solved

Functional benefit

Products and services

• Commercial Debt Recovery

Quantifiable outcome

• Recovered £12,153 within 7 days of instruction for a UK brewery
• +6 more outcomes

Named customers15 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature2 records

Partnerships

Two partnerships are on record, tiered core.

• Taylor-Made Computer Solutions (TMCS)coreTechnology or IntegrationOutsourced IT service provider holding ISO:9001 and ISO:27001 certifications with fully implemented ITIL processes. Provides IT infrastructure and support services.
• FRP Advisory Trading LimitedcoreOthersHilton-Baird Collection Services is a wholly owned subsidiary of FRP Advisory Trading Limited, a leading national business advisory firm with 33 offices and more than 800 team members across the UK and overseas.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Coface: Global credit management and commercial debt collection services provider. Overlaps with Hilton-Baird's B2B collections and credit management offerings but operates at significantly larger scale with international reach.
• Atradius Collections: Global business-to-business debt collection and credit management division of Atradius, serving corporates worldwide. Comparable commercial debt recovery and receivables management services but with broader international footprint and balance-sheet support.
• Allianz Trade (formerly Euler Hermes): Global trade credit insurance and commercial debt collection provider. Comparable commercial receivables management and B2B debt recovery services, with much broader geographic reach and balance sheet-backed collection capability.
• Marston Holdings: UK-headquartered enforcement, debt recovery, and integrated services group. Comparable commercial debt recovery and utility debt collection services, but operates at a much larger scale with regulated enforcement capability.
• PRA Group: Global debt purchaser and collections firm operating in the UK. Comparable commercial and consumer debt buying and recovery activities, but a publicly listed, large-scale portfolio acquirer rather than a contingency agency.

Direct peers

• Moorcroft Debt Recovery: Established UK commercial debt collection agency offering business debt recovery, credit control, and litigation support. Operates in the same UK B2B segment as Hilton-Baird with similar service lines and target customers.
• Robinson Way: UK debt recovery and purchaser with a focus on commercial and consumer collections. Comparable in geographic focus and core service lines, though larger and more diversified across debt purchase compared to Hilton-Baird's contingency-led model.
• B2B Credit Control & Collections: UK-based commercial credit control and debt recovery provider focused on SME and corporate clients. Closely comparable to Hilton-Baird's outsourced credit control and small business debt collection services.
• Bibby Financial Services: UK-based invoice finance and commercial debt collection provider serving SMEs and corporates with similar receivables-management and credit-control offerings. Overlaps directly with Hilton-Baird's invoice finance and credit control services and shares the same SME and mid-market client base.
• DRYSDALE: UK commercial debt collection agency providing commercial debt recovery, credit management, and tracing services. Highly comparable in size, geography, and product scope to Hilton-Baird.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/HiltonBairdGroup
• LinkedInlinkedin.com/company/hilton-baird-collections

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hilton-Baird Collection Services