H M Revenue & Customs

What H M Revenue & Customs does

HM Revenue & Customs (HMRC) is the United Kingdom's tax, payments and customs authority, operating as a non-ministerial department under HM Treasury. It was formed in 2005 through the merger of the Inland Revenue and HM Customs and Excise, and its statutory purpose is to collect the revenue that funds UK public services, administer National Insurance contributions, deliver targeted financial support (including Child Benefit and childcare accounts), provide property valuations supporting taxation and benefits through the related District Valuer Services body, and enforce customs and anti-avoidance measures. HMRC is led by First Permanent Secretary and Chief Executive John-Paul Marks CB, with Sir Craig Mackey QPM as Chairman, Angela MacDonald as Deputy Chief Executive, and a leadership team spanning customer services, compliance, tax design, digital and information, finance, people, and legal functions.

The department's core technology stack is anchored by the Enterprise Tax Management Platform (ETMP) and the Making Tax Digital initiative, with consumer-facing delivery through HMRC Online Services (web portal) and the HMRC mobile application. The app is used by 5.6 million taxpayers to check tax codes, National Insurance records, and benefits information, averaging 18 sessions per user annually. Distribution is digital-first and statutory: citizens interact through GOV.UK and the HMRC app, businesses through Making Tax Digital compliant software, and tax agents/advisers through a dedicated professional portal. HMRC also operates multi-channel public communications (X, Facebook, LinkedIn, YouTube, Instagram, email subscriptions) and runs targeted campaigns such as "Take the hassle out of your side hustle" and "Don't Get Caught Out by bad tax advice."

HMRC has no commercial revenue model. Tax compliance is a statutory obligation rather than a paid service, and the department is funded through Treasury appropriations. Pricing is therefore not applicable, and there are no commercial customers, ARR, or transaction-based revenue streams. Its "customers" are universal by mandate — every UK individual taxpayer, every UK business with tax or employer obligations, and registered tax agents/advisers — making customer segmentation functionally horizontal across the entire UK economy. Related bodies include District Valuer Services (DVS), which operates under HMRC's purview to provide property valuations supporting taxation and benefits administration.

Name

H M Revenue & Customs

Legal name

HM Revenue & Customs

Website

https://hmrc.gov.uk

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

51–100 employees

Short description

HM Revenue & Customs is the UK's non-ministerial tax, payments and customs authority, collecting revenue for public services, administering National Insurance and benefits like Child Benefit, and delivering digital tax services (HMRC app, ETMP, Making Tax Digital) to individuals, businesses, and tax agents across the UK.

Ownership category

akta.pro rank

Product category

Government Tax Administration

NAICS

Executive, Legislative, and Other General Government Support (921), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Public Administration (92)

akta.pro primary industry

Revenue Systems, E-Filing & Digital Tax Administration (BPAIADAO)

akta.pro secondary industries

Tax Return Filing, Processing & Assessment (BPAIADAC), Customs Duties, Tariff Classification & Valuation (BPAIADAG), Excise, VAT/Sales Tax & Indirect Tax Administration (BPAIADAH)

Keywords

• Tax administration services
• Customs duty collection
• National insurance
• Tax compliance
• Public revenue collection

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Distribution channels4 records

Marketing channels9 records

Core offering

HMRC is the UK's tax, payments and customs authority. It collects taxes and National Insurance contributions, administers customs duties, processes tax refunds, runs compliance checks, and administers targeted benefits such as Child Benefit. It provides property valuations that support taxation and benefits, and delivers digital self-service channels (online portal, mobile app) through which taxpayers, businesses, and tax agents manage their statutory obligations.

Product overview

HMRC operates as a unified government services platform offering digital tax administration and customs services. The core offerings include HMRC Online Services (portal for account management and filings), the HMRC App (mobile application for tax and benefits access), Self Assessment (tax return filing), and Childcare Account services. These integrated services enable the UK's tax, payments and customs authority to collect revenue, provide targeted financial support, and deliver property valuations for taxation and benefits purposes.

Differentiator

Problem solved

Functional benefit

Products and services

• HMRC Online Services Digital portal enabling UK taxpayers to sign in or set up accounts to access tax services, file returns, make payments, and manage their tax affairs online.
• HMRC App Mobile application allowing taxpayers to check their tax, National Insurance and benefits information. Used by 5.6 million taxpayers who check their pay an average of 18 times a year.
• Self Assessment Service for individuals and self-employed taxpayers to complete and submit tax returns, manage tax liabilities, and claim entitlements.
• Childcare Account Online account for parents and guardians to manage Child Benefit claims and childcare-related benefits.
• Tax Agents and Advisers Services Dedicated portal and handbook for professional tax agents, accountants, and advisers to manage client tax affairs, submit filings, and represent clients with HMRC.

Quantifiable outcome

• 5.6 million taxpayers actively engage with HMRC digital services (app) to monitor their tax position annually

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• District Valuer ServicescoreOthersDistrict Valuer Services (DVS) is a related public body operating under HMRC's purview. DVS provides property valuations that support HMRC's taxation and benefits administration functions.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Agenzia delle Entrate: Italy's national revenue agency administers income tax, VAT, and registration duties, and serves as a direct functional peer to HMRC in scope of tax administration and ongoing digital transformation.
• Agencia Tributaria (AEAT): Spain's national tax agency collects income tax, VAT, and corporate tax and operates a comparable digital services platform, making it a direct functional peer to HMRC in mandate, scale, and digital service maturity.
• Inland Revenue New Zealand (IR): New Zealand's tax authority administers income tax, GST, and Working for Families Tax Credits with a strong digital-first model (myIR), making it a comparable peer in scale, mandate, and platform-based service delivery.
• Canada Revenue Agency (CRA): Canada's national revenue authority collects income tax, GST/HST, and administers benefits such as the Canada Child Benefit, mirroring HMRC's combination of tax administration and benefits delivery functions with a strong digital-first posture.
• Internal Revenue Service (IRS): The United States' federal tax authority performs the same statutory function as HMRC — administering federal tax collection, enforcement, and taxpayer services — making it the closest direct peer in scale, mandate, and digital transformation stage.
• Bundeszentralamt für Steuern (BZSt): Germany's federal tax administration office performs analogous federal-level tax administration functions and represents a comparable peer for HMRC's central tax authority role, though Germany's federal structure distributes more responsibility to state tax offices.
• Direction Générale des Finances Publiques (DGFiP): France's public finance directorate administers income tax, VAT, and local taxes through a similar digital platform (impots.gouv.fr), serving as a comparable peer in tax administration, digital service delivery, and benefits integration.
• Australian Taxation Office (ATO): The ATO is recognized globally as a leader in digital tax administration (e.g., Standard Business Reporting, myTax), closely matching HMRC's modernizing digital agenda and providing comparable benchmarks for online service delivery.

Others

• HM Treasury: The UK's economic and finance ministry oversees HMRC and sets its strategic direction; while not a tax operator itself, it is the principal stakeholder that funds, governs, and policy-directs HMRC, making it the most relevant ecosystem counterparty.
• Wolters Kluwer Tax & Accounting: A leading global provider of tax compliance software and professional information services that supplies tools used by tax agents and advisers working with HMRC, making it an adjacent ecosystem enabler rather than a competitor to HMRC's statutory function.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/hmrcgovuk
• YouTubeyoutube.com/user/hmrcgovuk
• Facebookfacebook.com/HMRC
• LinkedInlinkedin.com/company/h-m-revenue-&-customs
• Instagraminstagram.com/hmrcgovuk

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about H M Revenue & Customs