Health Management & Research Institute, Hyderabad

What Health Management & Research Institute, Hyderabad does

Health Management and Research Institute (HMRI) is a non-profit healthcare organization established in February 2007 in Hyderabad, Andhra Pradesh, supported by Piramal Foundation and in the process of rebranding to Piramal | Swasthya. The organization leverages information and communication technologies (ICT) to deliver primary healthcare services to rural and underserved populations across India — a context where only 26% of doctors serve the 69% of the population living in rural areas. Its core portfolio comprises three service platforms: the 104 Health Information Helpline (a 24x7 medically-validated triage call center), Mobile Health Services (technology-equipped vehicles delivering primary care at the doorstep), and Telemedicine Services (videoconferencing connecting rural patients to urban specialists). These are complemented by proprietary technologies including Dox-in-Box® (an eight-vital-sign capture device designed for difficult terrain), eSwasthya (a microfranchise clinic model), the Asara® maternal-health telemedicine program for tribal populations, Capacity Building (training of rural health workers), and the Mother and Child Tracking System.\n\nHMRI's business model is structured around public-private partnerships (PPP) with state governments, supplemented by grants from foundations such as the MacArthur Foundation, World Diabetes Foundation, and corporate CSR programs channeled through Piramal Healthcare Ltd. All services are provided free of charge to citizens, with operations funded by state-government PPP contracts (the 104 helpline name derives from the dedicated short phone number used across multiple states). The organization has scaled across eight Indian states — Andhra Pradesh, Assam, Maharashtra, Rajasthan, Karnataka, Chhattisgarh, Jharkhand, and Odisha — plus Pakistan, with cumulative impact reported at more than 70 million helpline calls covering a population of 416 million, 27 million mobile-health visits serving 13 million people, 44 telemedicine centers serving 15,254 beneficiaries, and 24,000 rural medical practitioners trained.\n\nGovernance is anchored by a board chaired by Ajay Piramal (Chairman, Piramal India Ltd.) with senior advisory figures from McKinsey India (Vikram Sitam Rajaram), the World Heart Federation (Dr. K. Srinath Reddy), and Carnegie Mellon (Dr. Sheshadri). The senior management team combines public-health depth (the Chief Clinical Director is a former Director of Health, Andhra Pradesh) and private-sector operating experience from Satyam Foundation, Fortis Healthcare, and Telstra. The CEO holds a dual role as President (Corporate Sustainability) at Piramal Healthcare Ltd., evidencing tight operational coupling with the Piramal ecosystem. No external venture capital or private equity investment is documented in the supplied data; HMRI operates as a foundation-supported non-profit with the dual mandate of health-outcome delivery and technology-enabled scale.

Name

Health Management & Research Institute, Hyderabad

Legal name

Health Management and Research Institute

Website

https://hmri.in

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

51–100 employees

Short description

HMRI is a Hyderabad-based non-profit, supported by Piramal Foundation, that uses ICT and government public-private partnerships to deliver primary healthcare to rural India via 24x7 health helplines, mobile medical units, and telemedicine centers across eight states plus Pakistan.

Ownership category

akta.pro rank

Product category

Public Healthcare Services

NAICS

Home Health Care Services (62161)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro industry

PRIMARYHLALABAD

Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology)

Healthcare & Life Sciences/Telehealth Platforms/Provider-Integrated Virtual Care Platforms (Health Systems/Clinics)

SECONDARYHLACAPAD

Chronic Disease Management IoT (Diabetes, CHF, COPD, Hypertension)

Healthcare & Life Sciences/Digital Health & Health IT/Healthcare IoT & Remote Patient Monitoring

SECONDARYHLAFAEAN

Home Health Remote Patient Monitoring & Virtual Nursing Providers

Healthcare & Life Sciences/Healthcare Providers & Systems/Home Health & Hospice Providers

Keywords

• Telemedicine services
• Mobile health services
• Health information helpline
• Public health programs
• Healthcare capacity building

Headquarters

HQ city

Hyderabad

HQ country

India

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government PPP Contracts: HMRI operates through public-private partnership agreements with state governments. The organization provides health services (helplines, mobile health, telemedicine) while state governments fund the operations. Services are provided free to citizens.
2. Foundation Grants and CSR Funding: HMRI receives funding from foundations and corporate social responsibility programs. Examples include World Diabetes Foundation for diabetes programs, MacArthur Foundation for Asara© program, and corporate CSR partnerships for mobile health implementations.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

HMRI delivers technology-enabled healthcare services to rural and underserved populations in India through three core programs: a 24×7 Health Information Helpline that triages callers using medically-validated algorithms staffed by paramedics and doctors, Mobile Health Services that dispatch technology-equipped vehicles for primary care delivery, and Telemedicine Services that connect remote patients with urban specialists via videoconferencing. These services are operated under public-private partnerships with state governments and funded through government contracts, foundation grants, and CSR partnerships.

Product overview

HMRI is a non-profit healthcare organization offering a portfolio of integrated health services across India. The core offerings include Health Information Helpline (24×7 call centre providing medical advice and triage), Mobile Health Services (mobile units delivering primary healthcare to rural areas), and Telemedicine Services (connecting remote patients with urban specialists via videoconferencing). Supporting these core services are health technologies like Dox-in-Box® (device capturing vital signs for telemedicine), eSwasthya (microfranchise clinic model), Asara© (tribal maternal health program), Capacity Building (health worker training), and the Mother and Child Tracking System. These programs are delivered across seven Health Information Helplines, four Mobile Health Services fleets, and multiple Telemedicine centres in partnership with state governments. HMRI leverages information and communication technologies to reduce costs without compromising quality.

Differentiator

Problem solved

Functional benefit

Brands

• Dox-in-Box®: HMRI's pioneering health technology that digitally captures, stores and transmits eight vital signs for telemedicine support in remote areas.
• eSwasthya
• Asara©
• Sanjeevani

Products and services

• Health Information Helpline A 24×7 health contact center providing medical advice, counseling, directory information, and service complaint registration to citizens, staffed by qualified paramedics, counselors, and doctors using medically-validated triage algorithms.
• Mobile Health Services A fleet of technology-enabled mobile health units equipped with medical devices and medicines that deliver primary healthcare, screening, referrals, patient education, medication, monitoring, and follow-up to rural populations.
• Telemedicine Services A telemedicine solution connecting remote patients with urban specialists through videoconferencing using medically-validated equipment and software-integrated data flow to deliver specialist care to underserved areas.
• Dox-in-Box A proprietary health technology device that digitally captures, stores, and transmits eight vital signs, designed for telemedicine support in remote areas with difficult terrain and integrating with HMRI software to connect doctors and patients virtually.
• eSwasthya A microfranchise healthcare model in which trained female health workers set up clinics from their homes and use mobile phone technology to connect patients with centrally-located paramedics and doctors who triage calls and recommend treatment.
• Asara Telemedicine Program A maternal health program for tribal populations in Araku Valley that trains traditional birth attendants, raises awareness, and connects pregnant tribal women with OB/GYN specialists through telemedicine services.
• Capacity Building Program Training programs for rural medical practitioners and traditional birth attendants covering first aid, basic laboratory screening, patient education, monitoring, follow-up, and deliveries, delivered as part of HMRI's rural healthcare mission.
• Mother and Child Tracking System A 25-seat call centre program operated with National Rural Health Mission (NRHM) in Assam that tracks and supports pregnant women through pregnancy, childbirth, and post-partum care to reduce maternal and infant mortality rates.
• Sanjeevani Village Health Outreach Program A fleet of 80 mobile medical units deployed in Assam that provides comprehensive health services for identification, treatment, and monitoring of communicable diseases, non-communicable diseases, and minor illnesses in rural communities.
• Health Advice Call Centre - Maharashtra A 10-seat health advice call centre in Maharashtra that serves rural healthcare workers and connects to telemedicine centres across 10 PHCs of Thane District.
• 104 Arogyavani Health Information Helpline A 100-seat Health Information Helpline in Karnataka (104 Arogyavani) serving the general public with 24×7 medical advice and health information services.
• 104 Chikitsa Salah Health Information Helpline A 20-seat Health Information Helpline in Jharkhand operating 24×7, handling 2,500 calls per day and providing medical advice to the general public.

Quantifiable outcome

• 70+ million calls handled by health information helplines covering 416 million people
• +3 more outcomes

Named customers9 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core.

• Government of JharkhandcoreStrategic or Co-development Partner · 1 March 2014HMRI partnered with Government of Jharkhand to launch 20 seat Health Information Helpline (104 Chikitsa Salah, March 2014) operating 24×7 handling 2,500 calls per day
• Government of ChhattisgarhcoreStrategic or Co-development Partner · 1 September 2013HMRI partnered with Government of Chhattisgarh to launch 30 seat Health Information Helpline (September 2013) serving the general public
• Government of KarnatakacoreStrategic or Co-development Partner · 1 June 2013HMRI launched 104 Arogyavani Health Information Helpline (100 seat, June 2013) serving the general public of Karnataka, covering 61 million population
• Government of MaharashtracoreStrategic or Co-development Partner · 1 January 2012HMRI partnered with Government of Maharashtra to launch a health contact centre (10 seat) providing services to rural healthcare workers and operate telemedicine centres connecting 10 PHCs of Thane District to 104 Health advice call centre, Pune
• Government of RajasthancoreStrategic or Co-development Partner · 1 January 2011HMRI launched 20 seat Health Information Helpline (January 2011) and Rajiv Gandhi Gramin Mobile Medical Vahan with 22 Mobile Medical Vehicles serving approximately 4.2 lakh population
• Government of AssamcoreStrategic or Co-development Partner · 1 November 2010HMRI has signed public-private partnership agreements with Government of Assam for 104 Sarathi Health Information Helpline (50 seat call centre launched November 2010) and Sanjeevani Mobile Health Services (80 mobile health units deployed February 2011)
• Aman FoundationcoreStrategic or Co-development PartnerHMRI and Aman Foundation partnered to launch a 25 seat health contact center to serve the general population of Karachi, Pakistan
• National Rural Health Mission (NRHM), AssamcoreStrategic or Co-development PartnerHMRI set up Mother and Child Tracking System (25 seat call centre) in association with NRHM, Assam for pregnant women, aiming to reduce Maternity Mortality Rate and Infant Mortality Rate

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Piramal Swasthya: Re-absorbing successor to HMRI within the Piramal ecosystem; runs telemedicine (104 helpline) and mobile health programs across Indian states, mirroring HMRI's exact service lines and PPP distribution.
• Swasth Foundation: Indian non-profit running technology-enabled primary health clinics serving low-income urban populations; shares HMRI's mission of affordable care and reliance on partnerships with government/public systems.
• World Health Partners: NGO operating technology-enabled health service delivery networks in rural India and Africa, including telemedicine and franchise-style provider models — directly comparable to HMRI's helpline + mobile + telemedicine stack serving low-income populations.

Broad incumbents

• Piramal Foundation: Parent ecosystem of HMRI; runs multiple social-sector initiatives in healthcare, education, and water with pan-India footprint, providing both operational support and a comparable philanthropic-platform model.
• Clinton Health Access Initiative (CHAI): Large global health NGO working with governments to strengthen health systems and scale access in LMICs; comparable in PPP-driven delivery model, donor-funded structure, and emerging-market footprint.

Regional players

• Operacy Health (formerly Global Health Labs / Karuna Trust): NGO operating public-private partnership primary health centers across Indian states; adjacent non-profit PPP healthcare delivery model serving rural India with limited technology overlay.

Emerging players

• Dimagi (CommCare): Operates CommCare, a mobile data collection and case-management platform used by frontline health workers in India and emerging markets; comparable in underlying mHealth technology stack though operates more as a software vendor.
• George Institute for Global Health (India): Global health research and implementation organization with India presence; operates chronic-disease programs and primary-care pilots comparable to HMRI's NCD screening and follow-up work.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/school/health-management-&-research-institute-hyderabad

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Health Management & Research Institute, Hyderabad