ESE Hospital San Rafael

What ESE Hospital San Rafael does

ESE Hospital San Rafael is a Colombian public first-level care hospital (Empresa Social del Estado) operating in San Vicente del Caguán, Caquetá department. Created by Decree 000138 of the Government of Caquetá on January 27, 2006, and operating autonomously since January 1, 2007, the institution originated as a Hospital Local established in 1987 under the Instituto Departamental de Salud del Caquetá. The hospital is staffed by 94 employees and operates a 35-bed facility (8 pediatric, 11 adult male, 12 adult female, 6 obstetric, and 1 burn bed, plus 2 delivery rooms) supported by a fleet of 6 ambulances, 5 medical offices, 2 dental offices, and 2 emergency rooms. It delivers core services including outpatient consultation (Consulta Externa), 24/7 emergency care (Urgencias), dental care, inpatient hospitalization, clinical laboratory, diagnostic imaging, family planning, and a Health Promotion and Prevention program (PYP) covering vaccination, chronic disease management, prenatal control, growth and development monitoring, and induced demand. Additional offerings include Telerehabilitación, a disability certification program, and a Basic Care Unit (UBA) providing cytology and school certificates.

The hospital's technology stack is built on third-party platforms rather than proprietary systems: Cocoreservas for online appointment scheduling, the Lumierdigital portal for patient access to X-ray results in DICOM or PDF format, Sicotys powering the Ventanilla Única (Single Window) for administrative procedures, and Zeusdesk.net for PQRSD (petition, complaint, claim) management, with WhatsApp Business used as a frontline patient communications and scheduling channel. These systems support but do not constitute AI/ML capabilities. Service delivery is augmented by extra-mural health brigades reaching rural and indigenous communities.

The business model is anchored in Colombia's General System of Social Security in Health (SGSSS). The hospital bills Empresas Promotoras de Salud (EPS) at mandated POS tariffs for services rendered to patients under the Contributory regime, the Subsidized regime, and special populations (displaced persons, traffic accident cases, catastrophic events). Revenue is therefore a function of EPS payment cycles and national tariff regulation rather than market pricing. Strategic partnerships with the Alcaldía Municipal de San Vicente del Caguán and Gobernación del Caquetá fund the Plan de Intervenciones Colectivas (PIC), while oversight is exercised by the Instituto Departamental de Salud del Caquetá. Current leadership comprises Gerente Edwar Andrés Ríos Zunce (with Luz Edit Lopez Tocora serving as interim Gerente per Decreto 000912 of August 19, 2025) and Subgerentes Martha Cecilia Collazos Suaza (Administrativa y Financiera) and Luz Edit Lopez Tocora (Servicios de Salud).

Name

ESE Hospital San Rafael

Legal name

E.S.E. Hospital San Rafael

Website

https://hospitalsanrafael.gov.co

Company type

Public

Founded year

2006

Operating status

Operating

Headcount range

51–100 employees

Short description

ESE Hospital San Rafael is a Colombian public first-level hospital in San Vicente del Caguán, Caquetá, providing emergency, outpatient, hospitalization, dental, and diagnostic services to the local municipality population under the national health system.

Ownership category

akta.pro rank

Product category

Public Hospital Services

NAICS

General Medical and Surgical Hospitals (6221)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Community & Regional General Hospitals (HLAFAAAB)

akta.pro secondary industry

Critical Access & Rural Hospitals (HLAFAAAG)

Keywords

• Public hospital services
• Primary healthcare
• Emergency medical care
• Diagnostic imaging services
• Health promotion programs

Headquarters

HQ city

San Vicente del Caguán

HQ country

Colombia

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Public Health System Revenue (EPS Billing): The hospital generates revenue through the Colombian health system by billing EPS (Health Promoting Entities) for services provided to patients in the Contributory, Subsidized, and Special populations (displaced persons, traffic accidents, catastrophic events). Services are billed according to the mandatory health plan (POS) tariffs.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

ESE Hospital San Rafael is a first-level public hospital (Empresa Social del Estado) that delivers outpatient consultations, 24-hour emergency care, dental services, hospitalization (35 beds), clinical laboratory, family planning, diagnostic imaging, and pharmacy services. It also operates health promotion and disease prevention (PYP) programs, telerehabilitation, and community health brigades for the population of San Vicente del Caguán, Caquetá and surrounding rural areas.

Product overview

ESE Hospital San Rafael is a Colombian public healthcare institution (Empresa Social del Estado) operating as a first-level care hospital in San Vicente del Caguán, Caquetá. The institution provides a comprehensive suite of healthcare services organized around its core hospital services: outpatient consultations, 24-hour emergency care (Urgencias), dental services, hospitalization (35 beds), clinical laboratory, family planning, and diagnostic imaging. These core services are supported by specialized programs including health promotion and disease prevention (PYP) with vaccination, chronic disease management, prenatal care, and growth monitoring. The hospital also offers digital health services such as telerehabilitation for remote patient follow-up and an online diagnostic imaging portal. A basic care unit (UBA) provides citology screening and school medical certificates. Services are delivered through multiple contact channels including a single-window intake system (Ventanilla Única), WhatsApp appointment booking, and online reservation platforms.

Differentiator

Problem solved

Functional benefit

Products and services

• Consulta Externa (Outpatient Consultation) Outpatient consultation service comprising initial interview, anamnesis, and complete physical examination to evaluate patient health status, provide preventive diagnostics, order diagnostic studies, and prescribe treatments. Available across multiple medical offices.
• Urgencias (24-Hour Emergency Service) 24-hour emergency service operating continuously with one medical consultation room, one observation area with 6 stretchers, and two special procedure rooms. For patients in San Vicente del Caguán requiring urgent care.
• Atención Odontológica (Dental Care) Dental care service including oral health assessment, diagnosis, treatment, education, motivation, and prevention services performed by dentists and dental assistants. Includes dental emergencies via dedicated phone line.
• Hospitalización (Inpatient Hospitalization) Inpatient hospitalization service with 35 beds across different units: 8 pediatric, 11 adult men, 12 adult women, 6 obstetric, 1 burn unit, plus 2 delivery rooms (prepartum, delivery, postpartum).
• Laboratorio Clínico (Clinical Laboratory) Clinical laboratory offering first-level diagnostic tests including hematology, microbiology, parasitology, blood chemistry, and serology/immunology for patients and referring clinicians.
• Imágenes Diagnósticas (Diagnostic Imaging) Diagnostic imaging service including X-rays, with patient portal access (Lumierdigital.com) for viewing and downloading studies in DICOM or PDF format via secure login.
• Programas de Promoción y Prevención (PYP) Health promotion and disease prevention programs including vaccination, chronic disease management, induced demand, prenatal control, family planning, and growth and development monitoring for enrolled patients.
• Planificación Familiar (Family Planning) Family planning service providing counseling for contraception method selection, integrating couples in planning the number of desired children and reproductive health decisions.
• Telerehabilitación (Telerehabilitation) Remote rehabilitation service allowing patients to receive professional follow-up via digital channels, reducing the need for travel and facilitating continuity of recovery for rural patients.
• Certificación de Discapacidad (Disability Certification) Disability certification service provided in partnership with the Ministry of Health, Caquetá Health Secretary, and Municipal Mayor's Office using multidisciplinary hospital teams to issue certifications.
• UBA (Unidad Básica de Atención) Basic care unit offering citology screening for cervical cancer prevention, school certificates, and various outpatient services at the UBA facility within the hospital network.

Quantifiable outcome

• 35 beds capacity with specialized areas for pediatrics, adults, obstetrics, and burns care
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Alcaldía Municipal de San Vicente del CaguáncoreStrategic or Co-development Partner · 1 January 2025The hospital executes the Plan de Intervenciones Colectivas (PIC) Municipal in partnership with the Municipal Administration, under the leadership of Manager Dr. Edwar Andrés Ríos Zunce. This partnership funds community health activities, health brigades, and social participation in health programs.
• Gobernación del CaquetácoreStrategic or Co-development Partner · 1 January 2025The hospital participates in the Departamental Plan de Intervenciones Colectivas (PIC) coordinated by the Caquetá Governor's Office, executing activities for public health promotion and disease prevention at the departmental level.
• Ministerio de Salud y Protección SocialcoreStrategic or Co-development Partner · 1 January 2025The hospital participates in the disability certification program in alliance with the Ministry of Health and Social Protection, the Caquetá Secretary of Health, and the Municipal Mayor's Office, providing multidisciplinary teams to issue disability certifications.
• Instituto Departamental de Salud del CaquetácoreStrategic or Co-development Partner · 1 January 2025The departmental health authority coordinates the network of health service providers in Caquetá and oversees the hospital's compliance with national health policies and standards.
• EPS (Empresas Promotoras de Salud)coreChannel Partner/ Reseller/ Distributor · 1 January 2025Health Promoting Entities contract with the hospital to provide healthcare services to their affiliated members under the Contributory and Subsidized regimes, representing the hospital's primary revenue source.
• Ejército NacionalminorStrategic or Co-development Partner · 1 January 2025Collaborative outreach activities where military forces accompany hospital teams on health brigades to reach vulnerable populations in remote areas.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Others

• Sura EPS: Major Colombian EPS operating under the contributory regime and contracting with ESE hospitals nationwide. Comparable as a contractual payer whose affiliated population depends on Hospital San Rafael for first-level care.
• Compensar: Colombian family compensation fund that operates both as a healthcare payer and provider through its own clinic network. Comparable as a major ecosystem participant whose contracts shape demand for ESE hospital services in the contributory regime.
• Cruz Roja Colombiana: Colombian Red Cross operates ambulance, emergency, and primary healthcare services across rural and conflict-affected areas of Colombia. Comparable as a healthcare provider serving vulnerable and rural populations, complementing rather than competing with ESE first-level hospitals.
• Nueva EPS: One of the largest EPSs in Colombia, predominantly serving subsidized-regime affiliates. Functions as a key payer and referral partner for ESE hospitals including Hospital San Rafael, making it a structural counterparty for the hospital's revenue stream.
• EPS Sanitas (Keralty): One of Colombia's largest Health Promoting Entities (EPS), covering contributory and subsidized populations. Not a competitor but a critical contractual revenue counterparty that channels affiliated members to Hospital San Rafael for first-level services.

Direct peers

• ESE Hospital María Inmaculada: Public ESE hospital located in Florencia, capital of Caquetá department. Operates under the same Empresa Social del Estado model, bills the same set of EPSs, and serves a comparable rural-to-mixed population base in the same Colombian department — the closest analog to Hospital San Rafael.
• ESE Hospital Universitario Hernando Moncaleano Perdomo: Public university hospital in Neiva, Huila, the department neighboring Caquetá. Comparable as a publicly funded, regional general hospital serving a similar rural Colombian population under EPS billing, providing a useful cross-departmental benchmark for staffing, capacity, and digital adoption.

Broad incumbents

• Hospital Universitario San Ignacio: Major public-affiliated university hospital in Bogotá operated by Pontificia Universidad Javeriana. Comparable as a comprehensive Colombian general hospital combining inpatient, emergency, outpatient, and teaching missions, though at significantly greater scale and complexity than the San Rafael facility.
• Hospital Pablo Tobón Uribe: Large private non-profit general hospital in Medellín offering the full spectrum of inpatient, outpatient, emergency, and specialty services. Comparable as a comprehensive Colombian general hospital with a community-service mission, though at materially larger scale and different ownership model.

Regional players

• Hospital Departamental de Caquetá: Departmental-level public hospital serving Caquetá. Shares the same public-funding and EPS-billing model in the same region but operates at a higher tier of complexity, providing a useful regional benchmark for referral patterns and capacity utilization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/hospitalsanrafael
• Instagraminstagram.com/e.s.e.hospitalsanrafaelsvc
• LinkedInlinkedin.com/company/ese-hospital-san-rafael

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ESE Hospital San Rafael