hotline.ie

What hotline.ie does

Hotline.ie, legally Irish Internet Hotline CLG, is Ireland's national reporting centre for illegal online content, established in 1999 and operated as a Company Limited by Guarantee (non-profit). It provides a secure, confidential, and anonymous public-facing reporting channel covering child sexual abuse material (CSAM), online child sexual exploitation, intimate image abuse, racism and xenophobia, and Irish-originating financial scams. Each report is assessed by trained human analysts against rigorous standards and Irish law, and where classified as illegal, is actioned through notice-and-takedown procedures, law enforcement referral (An Garda Síochána), or cross-border removal via the INHOPE network of 46 partner hotlines worldwide.

The core product is a web-based reporting portal supplemented by phone and WhatsApp intake channels. The platform's underlying technology is described as a reporting and analyst assessment system rather than an automated content-classification engine, with all decisions grounded in analyst judgement against Irish law rather than algorithmic detection. Member-side service providers, including major Irish telecoms (Vodafone, Three, Eir, Virgin Media, Sky), Bank of Ireland, BT, Tesco, and Hosting Ireland, implement the Code of Practice and execute takedown procedures on confirmed illegal content. The organization is a founding member of INHOPE and was designated a Trusted Flagger under the EU Digital Services Act by Coimisiún na Meán.

Hotline.ie operates on a non-commercial revenue model. The service is free to the public and is funded through a mix of Irish government support (notably the Department of Justice) and industry membership contributions from online service providers. Reporting volume scaled to 61,317 cases in 2025, a 14.7% year-over-year increase, with a 94% cross-border removal rate cited for intimate image abuse cases. The organization employs approximately 5 people at its Dublin headquarters, which relocated to Temple Bar in August 2025, and is led by CEO Mick Moran (appointed September 2024).

Name

hotline.ie

Legal name

Irish Internet Hotline CLG

Website

https://hotline.ie

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

Hotline.ie (Irish Internet Hotline CLG) operates Ireland's national reporting centre for illegal online content, processing anonymous public reports of CSAM, intimate image abuse, racism and xenophobia, and financial scams through analyst assessment and cross-border removal partnerships.

Ownership category

akta.pro rank

Product category

Online Safety Reporting Services

NAICS

Investigation and Security Services (5616)

SIC

Services-Social Services (8300)

akta.pro primary industry

Marketplace & Platform Trust & Safety (Buyer/Seller Abuse) (HDADALAI)

Keywords

• Online illegal content reporting
• Child safety hotline
• Internet safety services
• Content moderation reporting
• Anonymous reporting service

Headquarters

HQ city

Dublin 2

HQ country

Ireland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Public Service Funding: Irish Internet Hotline operates as a not-for-profit organization providing a public service. The hotline is funded through government support and industry membership contributions. Revenue is not generated from commercial sales or subscriptions.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Irish Internet Hotline (hotline.ie) is Ireland's national reporting centre where the public can securely, anonymously and confidentially report suspected illegal online content — chiefly child sexual abuse material (CSAM), child sexual exploitation, intimate image abuse, racism/xenophobia and financial scams impersonating Irish entities. Trained analysts assess each report against Irish law; confirmed illegal content is actioned via notice-and-takedown procedures with member service providers and partner hotlines in the INHOPE network.

Product overview

Hotline.ie (Irish Internet Hotline) operates as a single core service: a national reporting centre for illegal content online. The primary offering is a confidential reporting portal where the public can report suspected illegal content, particularly child sexual abuse material (CSAM), intimate image abuse, racism and xenophobia, and financial scams. All reports undergo assessment by trained analysts against Irish law. The organization also provides a Code of Practice for online service providers, publishes annual reports on trends in illegal content, and runs public awareness campaigns such as the Intimate Image Abuse Awareness Campaign.

Differentiator

Problem solved

Functional benefit

Products and services

• Irish Internet Hotline Reporting Service Secure, anonymous and confidential public reporting channel for suspected illegal online content (CSAM, intimate image abuse, racism/xenophobia, financial scams). Reports are triaged by trained analysts against Irish law and routed via notice-and-takedown procedures through the INHOPE network and member service providers. Free to the public, 24/7 via web, WhatsApp and phone.
• Intimate Image Abuse Reporting Service Specialised reporting track for non-consensual sharing of intimate images and videos. Provides targeted intake, support service linkage and a measured 94% cross-border removal success rate. Built in conjunction with the Department of Justice and An Garda Síochána.
• Member Service Provider Programme (Code of Practice and Membership) Formal membership scheme for online service providers (ISPs, hosting, social platforms, telcos, banks) operating in Ireland. Members adhere to the published Code of Practice, contribute funding, and implement notice-and-takedown procedures for content the hotline confirms is contrary to Irish law. Provides members with a recognised, Trusted Flagger-aligned pathway for compliance with the EU Digital Services Act.

Quantifiable outcome

• 61,317 reports processed in 2025 (14.7% year-over-year increase)
• +2 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core.

• INHOPEcoreStrategic or Co-development Partner · 1 January 1999Irish Internet Hotline is a founding member of INHOPE, the international network of internet hotlines. The partnership enables collaboration with 46 other hotlines worldwide to have child sexual abuse material removed irrespective of where in the world it may be hosted.
• An Garda SíochánacoreStrategic or Co-development PartnerIrish police force working in close collaboration with the hotline for the purpose of countering illegal content online and supporting law enforcement investigations. Reports classified as illegal are forwarded to law enforcement for action.
• Department of JusticecoreStrategic or Co-development PartnerThe intimate image abuse reporting service was developed in conjunction with the Department of Justice. The department provides oversight and support for the hotline's mission to combat illegal content online.
• Comisiún na MeáncoreStrategic or Co-development PartnerThe national regulatory authority that designated Irish Internet Hotline as a Trusted Flagger under the EU Digital Services Act in 2025/2026.
• Online Service Provider MemberscoreChannel Partner/ Reseller/ DistributorOnline service providers including Vodafone, Three, Eir, Virgin, Sky Ireland, BT, Tesco, Bank of Ireland, Hosting Ireland, and others participate as members. They adhere to the Code of Practice and implement notice and takedown procedures for illegal content.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/hotline.ie

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about hotline.ie