Hrabri telefon (Brave phone)

What Hrabri telefon (Brave phone) does

Hrabri telefon (Brave Phone) is a Croatian non-governmental, non-profit organization founded in 1997 and officially registered as an association (udruga) in 2000, headquartered at Hrelićka ulica 18a, Zagreb. The organization provides free, anonymous, and confidential counseling and support services to three primary user groups: children aged 6-12, teenagers aged 13-18, and parents/adults concerned about child welfare. Its core service offerings include two toll-free helplines (116 111 for children and teenagers, 0800 0800 for parents), WhatsApp chat, email counseling, and an online forum hosted via Cybermed. Beyond remote channels, Hrabri telefon operates two in-person programs: Hrabri Centar, a community-based prevention center in Novi Zagreb serving approximately 400 children per school year through workshops, learning assistance, and speech therapy; and Savjetovalište Snaga obitelji, a family counseling center serving approximately 350 users annually with individual counseling, themed lectures, and parenting school programs.

The organization runs on a technology stack of standard communication platforms — phone networks, WhatsApp (via click-to-chat), email, and the Cybermed forum — with no proprietary AI or ML systems disclosed. Payment infrastructure for donations is handled through WSPay with SSL 256-bit encryption and supports major credit card networks. The organization is GDPR-compliant under Croatian and EU personal data protection law. Operations are supported by a small paid staff of approximately 31 employees supplemented by more than 800 trained volunteers over its 26-year history, primarily recruited from final-year humanities students (psychology, social work, educational rehabilitation) who receive specialized telephone counseling training.

Hrabi telefon's business model is entirely donation-funded with all end-user services provided free of charge and without discrimination. Donations are non-taxable and exclude VAT. Services operate Monday through Friday, 9 a.m. to 8 p.m. The organization reports expanded to nine programs operating at national and international levels over its history. There is no equity ownership, no institutional investors, and no disclosed revenue figures; the organization operates independently with its own governance structure.

Name

Hrabri telefon (Brave phone)

Legal name

Hrabri telefon

Website

https://hrabritelefon.hr

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Hrabri telefon is a Croatian non-profit founded in 1997 that provides free, anonymous counseling via phone hotlines, WhatsApp, email, and online forums to children, teenagers, and parents, with two additional in-person family and community programs in Zagreb.

Ownership category

akta.pro rank

Product category

Child & Family Counseling Services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (62411), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Telehealth & Digital Wellness Services (EDALAFAM)

akta.pro secondary industry

Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)

Keywords

• Child counseling services
• Family support helpline
• Abuse prevention services
• Youth mental health support
• Parenting advisory services

Headquarters

HQ city

Zagreb

HQ country

Croatia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Donations: Organization operates as a nonprofit NGO funded entirely through donations. All services are free for end users. Donations are not taxable and do not contain VAT.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels4 records

Core offering

Hrabri telefon is a Croatian non-profit NGO that delivers free, anonymous, and confidential counseling and support to children, teenagers, and parents facing abuse, neglect, family difficulties, and emotional distress. Its core offering consists of two toll-free telephone helplines (116 111 for children/teens and 0800 0800 for parents/adults), supplemented by WhatsApp chat, email counseling, an online Cybermed forum, and in-person services at the Hrabri centar and Savjetovalište Snaga obitelji in Zagreb. All services are provided free of charge and funded by donations.

Product overview

Hrabri telefon is a non-governmental non-profit organization providing a multi-channel support platform for children, teenagers, and parents. The core offering consists of two toll-free phone helplines (116 111 for children, 0800 0800 for parents), supplemented by WhatsApp chat, email counseling, and an online forum. The organization also operates two additional programs: Hrabri centar (Brave Center), a community-based prevention center offering workshops and therapy for children ages 4-18, and Savjetovalište Snaga obitelji (Family Strength Counseling Center), providing individual family counseling and parenting education. All services operate on principles of availability, confidentiality, and best interests of the child.

Differentiator

Problem solved

Functional benefit

Products and services

• Hrabri telefon za djecu (Brave Phone for Children) Toll-free helpline (116 111) for children aged 6-18 to discuss feelings, confusing situations, and rights violations; operates weekdays 9 AM to 8 PM with trained volunteers providing anonymous and confidential counseling focused on abuse and neglect.
• Hrabri telefon za mame i tate (Brave Phone for Moms and Dads) Toll-free helpline (0800 0800) for parents and adults concerned about children's wellbeing, providing guidance on competent parenting, family communication, divorce discussions, child abuse, and child protection; receives 10-15 calls daily, weekdays 9 AM to 8 PM.
• WhatsApp Chat Instant messaging service via WhatsApp (wa.me/385992121714) for children and teenagers who prefer text-based communication, providing the same anonymous and confidential support as phone lines, weekdays 9 AM to 8 PM.
• Hrabri centar (Brave Center) Community-based prevention program in Novi Zagreb (Dugave area) offering creative and educational activities for children aged 4-18, including preventive workshops, individual learning assistance, speech therapy exercises, and creative-socialization workshops; serves approximately 400 children per school year.
• Savjetovalište Snaga obitelji (Family Strength Counseling Center) Family counseling service providing individual counseling for parents and children, themed lectures for parents, and parenting school programs, focused on parenting competencies, educational styles, and positive attitudes toward children; serves approximately 350 users annually.
• E-mail Counseling Email-based advisory service accessible at [email protected] and [email protected], providing responses to user queries within 4 business days under the same confidentiality principles as other channels.
• Cybermed Forum Online forum on Cybermed portal featuring separate forums for Child Psychology (primarily parents) and Child Protection (abuse/neglect cases), where Hrabri telefon experts respond to user queries within 4 business days.

Quantifiable outcome

• All services are free for end users - available without discrimination
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Telefono Azzurro: Italian nonprofit operating a national helpline (114) for children at risk, providing phone, chat, and online support. Highly comparable to Hrabri telefon because it operates the EU-designated child helpline number within a similar European legal and cultural context.
• Kids Help Phone: Canada's national e-mental health service for young people offering 24/7 phone, text, and live chat support. Comparable due to its multi-channel model and mission focus on youth mental health and abuse prevention.
• Childhelp: US nonprofit operating national child abuse hotlines (Hotline and Speak Up Safely), providing 24/7 crisis intervention, information, and referral services. Comparable in mission and crisis-line service delivery model.
• Childline (NSPCC): UK-based 24/7 helpline for children and young people, operated by the NSPCC. Direct peer because it delivers anonymous, confidential counseling via phone, chat, and online channels to children facing abuse, neglect, and emotional distress under an identical service model.
• Kinder- und Jugendtelefon (Nummer gegen Kummer): Germany's national children and youth helpline, providing anonymous telephone and online counseling. Operates under a parallel European model with trained volunteer counselors and is the closest German-language analog to Hrabri telefon.
• Dětská linka: Czech Republic child helpline offering free anonymous telephone, chat, and email counseling to children and parents. Comparable due to overlapping Central European regulatory environment, free-service model, and channel mix.
• Nastja's Telephone (Телефон доверия для детей и подростков): Russian federation helpline network for children and adolescents offering confidential phone and online counseling. Comparable because of free-service delivery, volunteer-staffed counseling model, and focus on abuse, neglect, and family issues.

Broad incumbents

• SOS Children's Villages: Global NGO focused on child welfare, including alternative care, family strengthening, and advocacy. Comparable as a peer child-protection organization but operates at broader international scale and does not focus on helpline service delivery.
• Save the Children: International child rights and welfare organization active in Croatia and across Europe. Comparable mission space (child protection and welfare) but operates a much broader portfolio spanning advocacy, humanitarian response, and education rather than direct helpline services.

Regional players

• Telefonul Copilului (Child's Telephone): Romanian free helpline for children, providing anonymous counseling by phone and online. Comparable in model and regional context (Eastern/Central European child welfare helpline) but serves a different national market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/HrabriTelefon
• LinkedInlinkedin.com/company/hrabri-telefon

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hrabri telefon (Brave phone)