County of San Mateo Human Services

What County of San Mateo Human Services does

The County of San Mateo Human Services Agency (HSA) is a government department within the County of San Mateo, California, responsible for administering federal, state, and county-funded public assistance and social services programs for county residents. The agency delivers health coverage through Medi-Cal, food assistance via CalFresh, cash aid through CalWORKs, General Assistance, and CAPI for qualified immigrants, alongside child welfare services (Child Protective Services, Resource Family Approval, Adoptions, child care, youth services), employment and vocational rehabilitation services, veterans benefits navigation, and homelessness and domestic violence support. Headquartered at 500 County Center, Redwood City, HSA distributes services across public-assistance, child-and-family, employment, and veterans/community program lines, serving low-income residents, children and families, unemployed and underemployed residents, veterans, homeless and at-risk residents, and seniors as its principal populations.

HSA's service portfolio is organized through an omnichannel operating model. Notable technology components include the SMC Connect online portal (smc-connect.org) for service discovery, online applications via the smcgov.org website, a dedicated recruitment portal at jobs.smcgov.org, and reach-through integrations inside the broader county digital ecosystem (smcgov.org, smchealth.org, smcl.org, data.smcgov.org). The agency reports no proprietary software development, no public API surface, no SDK offerings, no MCP integration, no AI or ML modalities, and no third-party technology integrations in the available data — operations are described in terms of program administration rather than technology platform development. There is no evidence of patents, certifications, or external vendor partnerships in the input.

HSA is funded through public budgets allocated by federal, state, and county government sources rather than fees or commercial revenue; services are delivered free of charge to eligible residents. The agency's go-to-market model is service-delivery rather than customer acquisition: outreach runs through the smcgov.org county website, SMC Connect, GovDelivery email updates, the county newsroom, in-person resource centers, and community partnerships. As a department of the County of San Mateo under the Board of Supervisors, HSA has no private shareholders, venture capital involvement, public stock listing, subsidiaries, or M&A activity associated with it.

Name

County of San Mateo Human Services

Legal name

County of San Mateo Human Services Agency

Website

https://hsa.smcgov.org

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

The County of San Mateo Human Services Agency is a county government department administering federal- and state-funded public assistance, child welfare, employment, and veterans services for San Mateo County residents, delivered at no cost through in-person, phone, and online channels.

Ownership category

akta.pro rank

Product category

Public Social Services

NAICS

Other Individual and Family Services (62419), Services for the Elderly and Persons with Disabilities (624120), Community Housing Services (62422)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI)

akta.pro secondary industries

Income Support & Cash Assistance Programs (BPAIAKAE), Family & Child Benefits Administration (Child Allowance, Parental Leave) (BPAIAKAD)

Keywords

• Public assistance programs
• Human social services
• Child welfare services
• Employment assistance programs
• Government benefits administration

Headquarters

HQ city

Redwood City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels5 records

Marketing channels5 records

Core offering

The County of San Mateo Human Services Agency administers state and federally funded public assistance and social services programs to eligible San Mateo County residents. Core offerings include health coverage (Medi-Cal), food assistance (CalFresh), cash aid (CalWORKs, General Assistance, CAPI), child protective services, family services, employment and vocational rehabilitation, and veterans benefits navigation. Services are provided at no cost through in-person offices, phone, and online channels.

Product overview

County of San Mateo Human Services Agency provides a comprehensive portfolio of public assistance and social services programs organized into several service categories. The agency offers public assistance programs including Medi-Cal (health coverage), CalFresh (food assistance), CalWORKs (cash assistance and employment services), General Assistance, and CAPI for immigrants. Children and Family Services include Child Protective Services, Resource Family Approval, Adoptions, Child Care, and Youth Services. Employment Services provide CalWORKs Employment Services, Vocational Rehabilitation, and Service Connect resource centers. The agency also provides Veterans Services and Community Resources including the SMC Connect portal for finding local services, Domestic Violence support, and Emergency Safety Net Assistance. Services are delivered through multiple channels including online applications, physical office locations, and the SMC Connect platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Medi-Cal California's Medicaid health coverage program providing free or low-cost medical services to eligible low-income residents of San Mateo County.
• CalFresh Federal food assistance program (SNAP) providing monthly benefits to eligible low-income individuals and families to purchase food.
• CalWORKs California's welfare-to-work program combining cash aid with employment services for families with children who meet income eligibility.
• General Assistance County-funded cash assistance program for eligible indigent adults without dependent children who have no other means of support.
• CAPI (Cash Assistance Program for Immigrants) State-funded cash assistance program providing benefits to qualified immigrants who are ineligible for federal Supplemental Security Income or other federal benefits.
• Child Protective Services Services to protect children from abuse and neglect, including investigation, intervention, and ongoing case management for at-risk children and families in San Mateo County.
• Resource Family Approval Program Program for approving foster families and relative caregivers to provide safe homes for children in the child welfare system.
• Adoptions Services facilitating the adoption of children from the foster care system, supporting both adoptive families and children awaiting permanent placement.
• Child Care Child care assistance and resources for eligible families to support safe, affordable care for children.
• Youth Services Services and programs supporting youth development and well-being, including the Youth Resource Hub and educational/mentoring programs.
• CalWORKs Employment Services Employment preparation, job training, and placement services for CalWORKs participants as part of the welfare-to-work model.
• Vocational Rehabilitation Services Services helping individuals with disabilities prepare for, obtain, and retain employment through assessment, training, and supported employment.
• Service Connect Employment resource centers connecting job seekers with employment opportunities, workforce development resources, and training programs.
• Veterans Benefits Assistance for veterans accessing benefits, career transitions, employment opportunities, and crisis support including connection to the Veterans Crisis Line.
• SMC Connect Online portal helping residents find health and human services available across San Mateo County through a centralized searchable directory.
• Domestic Violence Services Support services for individuals and families affected by domestic violence, including safety planning, counseling referrals, and shelter coordination.
• Core Service Agencies Emergency Safety Net Assistance Emergency assistance programs providing safety-net support for residents in crisis, including one-time financial and in-kind help to prevent homelessness and stabilize families.

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• California Department of Social Services (CDSS): The state-level agency that oversees, funds, and sets policy for all 58 county human services agencies in California — including San Mateo HSA — making it the regulatory parent and direct upstream counterparty.

Direct peers

• San Diego County Health & Human Services Agency: Another large California county HHSA delivering the same federally- and state-funded human services programs as San Mateo HSA, providing a comparable benchmark for caseload scale and budget structure.
• Contra Costa County Employment & Human Services: Bay Area county-level human services department delivering public assistance, child welfare, and employment services under identical California state policies.
• Santa Clara County Social Services Agency: Adjacent Bay Area county operating public assistance, employment, and child welfare programs under the same California Department of Social Services regulatory umbrella as San Mateo HSA.
• Sacramento County Department of Health Services: California's capital-county human services agency operating under the same state regulatory framework as San Mateo HSA, providing a relevant geographic and demographic peer.
• Alameda County Social Services Agency: Large Bay Area county social services agency administering comparable Medi-Cal, CalFresh, CalWORKs, and child welfare services — directly comparable in scope, regulatory environment, and demographic served.
• San Francisco Human Services Agency: San Francisco's county-level human services agency administering CalFresh, Medi-Cal, CalWORKs, and child welfare — the closest geographic and operational peer to San Mateo HSA within the same Bay Area region and California policy framework.
• Marin County Health & Human Services: Smaller Bay Area county HHS agency with an analogous service portfolio (public assistance, child welfare, aging, behavioral health) — directly comparable as a high-cost-of-living California county.
• Orange County Social Services Agency: Large Southern California county SSA administering Medi-Cal, CalFresh, CalWORKs, and child welfare services — directly comparable in regulatory model and breadth of programs to San Mateo HSA.
• Los Angeles County Department of Public Social Services (DPSS): The largest county human services agency in the US, administering the same California programs (Medi-Cal, CalFresh, CalWORKs) as San Mateo HSA at scale — directly comparable in regulatory model and service mix.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/county-of-san-mateo-human-services

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about County of San Mateo Human Services