Pubblica Assistenza Humanitas Firenze Nord

What Pubblica Assistenza Humanitas Firenze Nord does

Pubblica Assistenza Humanitas Firenze Nord O.D.V. is an Italian nonprofit volunteer association (Organizzazione di Volontariato) founded in July 1981, headquartered at Via del Ponte alle Mosse 93/r in Florence. The organization delivers emergency medical transport, social-health transport, specialist outpatient clinics, blood donation coordination, medical equipment lending, training courses, and a violence support desk (Sportello Vanessa) across the Florence Metropolitan City territory. As of 2025, it operates with 210 active volunteers, delivers approximately 5,640 emergency services and 3,759 ordinary/social services per year, and travels 151,450 km annually across its vehicle fleet.

The core revenue mechanism is a formal Convenzione Regionale with the Centrale Operativa del 118 di Firenze-Prato, which was expanded in November 2019 from 12-hour to full 24/7 emergency coverage (H24). Secondary funding flows from member contributions, voluntary donations, regional affiliations (Pronto Badante, Regione Toscana), and partner networks. The association is a member of ANPAS Toscana and the Rete PAS federated networks, and is registered in the RUNTS (number 73866, November 7, 2022) as a Third Sector entity. It is governed by an elected Consiglio Direttivo (2024–2027 mandate) led by President Lenzi Livio, with no traditional shareholders.

The technology stack is intentionally lightweight: a Wix-hosted public website (humanitasfinord.it), the EasyGAV volunteer portal, the pascup.com third-party CUP booking platform, and standard social media channels. There is no proprietary technology platform, no AI/ML capability, and no disclosed commercial product roadmap. Distribution is direct via physical infrastructure (ambulances, ambulatories, headquarters) and telephone-based booking. Services are delivered free of charge to beneficiaries under the public convention framework, with the organization operating as a community public utility rather than a commercial enterprise.

Name

Pubblica Assistenza Humanitas Firenze Nord

Legal name

Pubblica Assistenza Humanitas Firenze Nord O.D.V.

Website

https://humanitasfinord.it

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

11–50 employees

Short description

Pubblica Assistenza Humanitas Firenze Nord is a Florence-based nonprofit volunteer association (O.D.V.) founded in 1981, delivering 24/7 emergency ambulance services, social-health transport, specialist clinics, and community programs to the Florence Metropolitan City population through 210 active volunteers under a regional healthcare convention.

Ownership category

akta.pro rank

Product category

Emergency Medical Services and Community Social-Health Support

NAICS

Ambulance Services (62191), Emergency and Other Relief Services (62423), Services for the Elderly and Persons with Disabilities (62412), Social Assistance (624)

SIC

Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB)

akta.pro secondary industry

Disability Services & Independent Living Support (BPAGACAG)

Keywords

• Emergency medical transport
• Volunteer ambulance services
• Social healthcare transport
• Specialist outpatient clinics
• Community support programs

Headquarters

HQ city

Florence

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Regional Healthcare Convention (Convenzione Regionale): The association operates under a formal convenzione with the Centrale Operativa del 118 di Firenze-Prato, covering emergency transport services 24/7. This convention serves as the primary institutional funding mechanism, providing operational support for ambulance and emergency response services.
2. Membership Fees and Donations: As a voluntary association (O.D.V. - Organizzazione di Volontariato), Humanitas Firenze Nord relies on member contributions, voluntary donations, and community support to fund non-conventional activities such as social transport, specialist ambulatories, training courses, and the Sportello Vanessa support program.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Pubblica Assistenza Humanitas Firenze Nord is a volunteer-driven nonprofit O.D.V. that delivers 24/7 emergency ambulance transport under a regional convenzione with the 118 Firenze-Prato, alongside social-health transport, specialist outpatient clinics with CUP booking, blood donation coordination, population and corporate training, healthcare equipment lending, funeral services, and the Sportello Vanessa violence support desk. All services are provided free of charge to beneficiaries across the Florence Metropolitan City.

Product overview

Pubblica Assistenza Humanitas Firenze Nord operates as a unified volunteer-driven social-healthcare service organization rather than a traditional product company. The core offerings center around emergency medical transport services (operating 24/7), specialized outpatient clinics (Ambulatori Specialistici PAS), and the CUP reservation point system for managing medical appointments. These core services are supported by social and healthcare transport, healthcare aid lending, blood donation coordination, and funeral services. The organization also runs social programs including Progetto Vanessa (a support center for women victims of violence), Pronto Badante (elderly care assistance), and a Universal Civil Service program for youth volunteers. The integrated service model positions the organization as a comprehensive community healthcare and social support provider serving the Metropolitan City of Florence since 1981.

Differentiator

Problem solved

Functional benefit

Brands

• Sportello Vanessa: Uno sportello di ascolto e sostegno per le donne vittime di violenza, fatto da donne per le donne.
• Pronto Badante

Products and services

• Emergency Ambulance Transport Services (Servizi di Emergenza H24) 24/7 emergency ambulance transport and pre-hospital medical assistance delivered by trained volunteers across the Florence Metropolitan City, dispatched through the 118 Firenze-Prato system under the Convenzione Regionale.
• Social and Healthcare Transport Services (Servizi Socio-Sanitari) Non-emergency patient transport, social transport for elderly and disabled residents, and home healthcare delivery support across the Florence Metropolitan City.
• Specialist Outpatient Clinics (Ambulatori Specialistici PAS) Specialist medical outpatient clinics offering various healthcare services to the local community of Florence, bookable through the Punto CUP.
• CUP Reservation Point (Punto prenotazione CUP) Centralized booking point (phone 055 71.11.11 and pascup.com portal) for managing medical appointments at the Ambulatori Specialistici PAS.
• Healthcare Aid Loan and Delivery Service (Prestito e consegna Ausili Sanitari) Loan and home delivery of medical equipment and healthcare aids to patients in need across the Florence area.
• Population Training Courses (Corsi di Formazione per la Popolazione) First aid and emergency response training courses aimed at the general public of the Florence Metropolitan City.
• Corporate Training Courses (Corsi di Formazione Aziendale) Professional training programs for businesses and organizations on health, safety, and first-aid topics.
• Blood Donation Coordination (Donazione Sangue) Coordination and support of blood donation activities in partnership with regional transfusion services.
• Listening Center (Centro di Ascolto) Community listening and orientation center providing guidance and referrals for various social and personal needs.
• Funeral Services (Onoranze Funebri) Funeral and mortuary services provided to families in the Florence community.
• Sportello Vanessa — Violence Support Desk for Women Confidential listening, orientation, and support service for women victims of violence and discrimination, staffed by trained female volunteers and accessible via a dedicated phone line (055.33.11.11, Tasto 7). Operates as part of the ANPAS Toscana network of Sportelli Vanessa across Tuscany.
• Universal Civil Service Program (Servizio Civile Universale)

Quantifiable outcome

• 5,640 emergency services and 3,759 ordinary and social services delivered annually; 151,450 km traveled by fleet vehicles annually

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• ANPAS Regione ToscanacoreStrategic or Co-development Partner · 8 November 2025Humanitas Firenze Nord is a member of ANPAS (Associazione Nazionale Pubbliche Assistenze) Toscana, the regional federation of public assistance associations. ANPAS coordinates anti-violence initiatives including Progetto Vanessa, provides training programs for volunteers, and supports the network of public assistance bodies across Tuscany. Humanitas participates in ANPAS-organized training for violence support volunteers.
• Sportello Vanessa NetworkcoreStrategic or Co-development Partner · 8 November 2025The Sportello Vanessa is part of a broader network of listening desks promoted by ANPAS Toscana, involving multiple Pubbliche Assistenze including PA Empoli and Lilith. The initiative aims to create a distributed network of violence support desks across the Tuscan territory, collaborating with existing services and networks to provide accessible support to women.
• Centrale Operativa 118 Firenze-Prato (Regional Health Authority)coreStrategic or Co-development Partner · 1 November 2019The primary operational partnership under which Humanitas Firenze Nord provides emergency ambulance services for the Florence-Prato territory. The Convenzione Regionale was expanded in November 2019 to provide full 24/7 coverage, replacing the prior 12-hour daily arrangement. This is the organization's core institutional partnership enabling its emergency response operations.
• Regione Toscana — Pronto BadanteminorOthersHumanitas Firenze Nord is referenced as a service point for the Regione Toscana's 'Pronto Badante' program, which provides immediate support for families caring for elderly relatives. This affiliation extends the organization's visibility and referral network within the regional social care ecosystem.
• Rete PAS (Pubbliche Assistenze)coreStrategic or Co-development PartnerHumanitas Firenze Nord is part of the Rete PAS network, a national association of public assistance bodies that share resources, standards, and collaborative frameworks. The Rete PAS logo is displayed on the organization's website, indicating active membership in this cooperative network of volunteer emergency and social service organizations.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Croce Rossa Italiana (Italian Red Cross): The Italian Red Cross operates emergency ambulance, social-health, and humanitarian programs nationwide with a larger footprint and brand recognition than HFN. It competes for regional emergency conventions, volunteers, and donations within the same Florence territory.
• ANPAS (Associazione Nazionale Pubbliche Assistenze): ANPAS is the national coordinating federation of which HFN is a Tuscan member. It is a comparable umbrella network for volunteer public assistance associations, providing training, advocacy, and coordination across Italy.

Direct peers

• Misericordie d'Italia: Confederazione Nazionale delle Misericordie d'Italia is a parallel nationwide network of volunteer-led public assistance associations providing ambulance, emergency, and social-health services across Italy. It competes directly with ANPAS-affiliated bodies like HFN for volunteers, civil service candidates, and regional convention contracts.
• Lilith (Sportello anti-violenza): Listed alongside PA Empoli as a partner in the ANPAS Toscana Sportello Vanessa network. Operates in the gender-based violence support space within Tuscany, sharing the same anti-violence listening-desk model and donor/funding ecosystem.
• Pubblica Assistenza Empoli: A fellow ANPAS Toscana Pubblica Assistenza located in Empoli, explicitly partnered with HFN on the Sportello Vanessa anti-violence network. It offers the same volunteer-driven emergency and social-health services within the broader Florence Metropolitan City / Tuscany region.

Emerging players

• Confraternita di San Giovanni: An alternative historical Tuscan network of confraternities providing volunteer-based social and healthcare services. Comparable operating model and regional focus, though typically with religious-affiliated positioning rather than secular volunteerism.
• Fondazione ANT Italia Onlus: A nonprofit providing specialist home-based palliative and oncological care across Italy, including Tuscany. It overlaps with HFN's specialist outpatient and social-health transport services for vulnerable populations, particularly elderly and chronically ill patients.
• Emergency ONG ONLUS: An Italian humanitarian organization providing free medical and surgical care, including emergency response. While internationally focused, it shares HFN's nonprofit, volunteer-supported medical care model and competes for donor attention in the Italian third-sector healthcare space.

Regional players

• Humanitas Firenze (parent organization section): The originating parent organization from which HFN separated in 1981; operates in Florence with the same volunteer public-assistance mission. It is a sibling entity providing comparable ambulance, social, and healthcare services in overlapping Florentine territories.
• Pubblica Assistenza Signa: A neighboring Pubblica Assistenza serving the western Florence metropolitan area. It provides comparable volunteer emergency transport, social-health services, and ambulatory care to a similar population within the same Città Metropolitana di Firenze.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/humanitasfinord
• Instagraminstagram.com/humanitasfirenzenord
• LinkedInlinkedin.com/company/pubblica-assistenza-humanitas-firenze-nord

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Pubblica Assistenza Humanitas Firenze Nord