Infected Blood Compensation Authority

What Infected Blood Compensation Authority does

The Infected Blood Compensation Authority (IBCA) is an independent arms-length body of the UK government, established under the Victims and Prisoners Act 2024 to administer compensation for people infected with HIV, Hepatitis B, and Hepatitis C through contaminated NHS blood, blood products, or tissue, and for their affected family members, carers, and estates. IBCA serves three primary segments: living infected individuals (including armed forces personnel treated overseas), affected persons (partners, parents, children, siblings, unpaid carers), and estates of deceased infected and affected persons, with eligibility determined by regulations and verified against UK Haemophilia Centre Doctors' Organisation (UKHCDO) and NHS medical records. Service access is staged, opening first to support-scheme registrants from October 2024 and progressively expanding to never-compensated living infected persons (November 2025), deceased infected and affected estates (December 2025), and deceased affected registrations (May 2026).

The platform consists of an online registration portal, a public compensation calculator, and a Salesforce-managed claims workflow supported by approximately 39 existing staff scaling toward a target of roughly 500 claim managers. Identity verification is delivered through GOV.UK One Login, secure communications via Egress, electronic signatures via Adobe Sign, and notifications through the GOV.UK Notify service. AI and machine learning are used for record linking and document organisation, and Experian is integrated for fraud, money laundering, and bank-account verification. Compensation calculations are regulation-defined, severity-based, and offered either as a single lump sum or regular payments; IBCA also funds legal advice via approved solicitors, financial guidance sessions, and psychological support.

IBCA is funded by parliamentary grant-in-aid rather than commercial revenue, with a 2025-2026 operational budget of £136 million (£126 million spent) and a provisional 2026-2027 budget of £171.3 million. Compensation payments are drawn from a separate government fund and exceeded £2.1 billion disbursed to over 3,000 recipients by May 2026. Leadership comprises Chief Executive David Foley, Chief Operating Officer Sindy Skeldon, and Interim Chair Sir Robert Francis (who will retire by end-November 2026), with two new non-executive directors appointed in July 2026. The organisation is accountable to Parliament through the Department of Health and Social Care.

Name

Infected Blood Compensation Authority

Legal name

Infected Blood Compensation Authority

Website

https://ibca.org.uk

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Short description

IBCA is the UK government's independent arms-length body that administers compensation payments to people infected with HIV, Hepatitis B, or Hepatitis C through contaminated NHS blood, blood products, or tissue, and to their affected family members and estates.

Ownership category

akta.pro rank

Product category

Government Compensation Services

NAICS

Insurance and Employee Benefit Funds (5251), Trusts, Estates, and Agency Accounts (52592)

SIC

Hospital & Medical Service Plans (6324)

akta.pro primary industry

Claims Administration & Payment Integrity (Medical/Dental/Vision) (HLAEALAD)

akta.pro secondary industry

Healthcare Payouts (Payers-to-Providers, Patient Refunds) (FSAMAKAK)

Keywords

• Government compensation scheme
• Statutory claims processing
• Infected blood support
• Victims compensation authority
• Public sector compensation

Headquarters

HQ city

Newcastle upon Tyne

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Others, Marketing or Sales, Infrastructure

Revenue model

1. Government Funding for Operations: IBCA operates as a UK government arms-length body funded by public money. The organization has a separate operational budget (approximately £171.3m for 2026-2027) distinct from the compensation funding allocated for claimants. IBCA does not generate revenue in the traditional sense.
2. Compensation Payments to Claimants: IBCA distributes compensation payments to eligible infected and affected individuals. Compensation comes from a separate government fund, not from IBCA's operational budget. Payments include core awards and adjusted route awards. As of July 2025, over £602 million in offers had been made with £411.6 million paid to 587 people.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

The Infected Blood Compensation Authority is the UK government's statutory arm's length body that administers and pays compensation under the Infected Blood Compensation Scheme to people infected with HIV, Hepatitis B, and Hepatitis C through contaminated NHS blood, blood products, or tissue, as well as to affected family members and estates of deceased victims. Its offering combines a digital claims platform (online registration, compensation calculator, electronic signatures, identity verification) with personalised claim management, free legal and financial advisory services, and trauma-informed support throughout the claims journey.

Product overview

The Infected Blood Compensation Authority (IBCA) operates a single, unified government compensation scheme delivering payments to people infected and affected by HIV, Hepatitis B and C through contaminated blood, blood products or tissue. The service consists of a digital claims platform with an online registration system and compensation calculator at its front-end, backed by a claims management service with dedicated claim managers. The scheme offers three main compensation routes: for living infected individuals (with severity-based payments), for affected people (partners, family members, carers), and for deceased estates. Supporting services include legal advice, financial guidance, and psychological support, all funded by IBCA. The system uses Salesforce CRM for case management and integrates with government services including GOV.UK One Login for identity verification, Egress for secure communications, and Adobe Sign for electronic documentation.

Differentiator

Problem solved

Functional benefit

Products and services

• Infected Blood Compensation Scheme Statutory compensation scheme paying people infected with HIV, Hepatitis B, or Hepatitis C through contaminated NHS blood, blood products, or tissue, and their affected family members and estates.
• Online Registration Service Digital self-serve registration portal enabling eligible individuals to register their intent to claim compensation in 5-15 minutes without documents at registration stage, with phone registration alternative.
• Compensation Calculator Online tool allowing people to estimate their initial compensation amount before starting a formal claim, with cookies storing user answers as they progress.
• Compensation Calculator for Affected People Variant of the Compensation Calculator tailored to partners, family members, and carers of infected persons for estimating their affected-person compensation.
• Claims Management Service End-to-end service where each claimant is assigned a dedicated claim manager who helps collect documents, explains compensation amounts, and guides them through the claim process.
• Legal Support Service Free independent legal advice provided to claimants by IBCA-approved solicitors with experience supporting the infected blood community and understanding of the scheme regulations.
• Financial Advice and Guidance Free financial guidance sessions with IBCA-approved financial advisers covering lump sum vs regular payments, managing compensation safely, avoiding scams, wills, and estate planning.
• Psychological Support Mental health and emotional support services for those impacted by the infected blood scandal, delivered through the Infected Blood Psychological Service and partner support groups.
• Compensation for Infected People Compensation route for individuals infected with HIV, Hepatitis B, or Hepatitis C through contaminated blood or blood products, with severity-based payment tiers and choice of single or regular payments.
• Compensation for Affected People Compensation route for partners, family members, and carers of infected people who have been affected through their relationship to the infected person, with its own calculator and process.
• Compensation for Estates Compensation route for estates of infected or affected people who have died, requiring grant of probate or confirmation in Scotland; probate costs up to £1,500 are reimbursable.
• Internal Review and Appeals Service Process for claimants who disagree with their compensation amount, allowing internal review by IBCA and onward appeal to First-tier Tribunal and Upper Tribunal via HMCTS.

Quantifiable outcome

• Over £2 billion paid to more than 3,000 compensation recipients
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability3 records

Feature3 records

Partnerships

15 partnerships are on record, tiered core and minor.

• NHS EnglandcoreTechnology or Integration · 1 May 2024NHS England provides guidance on sharing medical information with IBCA to support compensation claims. They have issued guidance on preserving all information relevant to claims and support IBCA's legal powers under section 53 of the Victims and Prisoners Act 2024 to request medical records.
• UK Haemophilia Centre Doctors' Organisation (UKHCDO)coreTechnology or Integration · 1 May 2024IBCA has access to data held by UKHCDO on treatment for bleeding disorders, which is directly relevant to eligibility criteria for infected blood compensation claims. This data helps verify infection sources and treatment history.
• Interact MedicalcoreStrategic or Co-development PartnerPanel of clinical specialists providing independent medical opinions to support compensation decisions. They review medical evidence and provide specialist opinions on conditions like cirrhosis and hepatitis B/C severity.
• Department for Work and Pensions (DWP)coreTechnology or IntegrationDWP receives claimant data (National Insurance number, name, bank account details, payment amount) to administer compensation payments and ensure compensation does not affect means-tested benefits eligibility.
• Gowling WLGcoreImplementation/ SI/ Consulting PartnerProvides ad hoc legal advice to IBCA on issues concerning claimants, including litigation, appeals, operational policy, and strategic advice for executive governance. Assesses whether correct information was used to calculate compensation claims.
• SalesforcecoreTechnology or IntegrationSalesforce CRM is used to record calls and email contacts, providing consistent and supportive experience for claimants. System captures name, telephone number/email, and contact category.
• EgresscoreTechnology or IntegrationSecure email tool ensuring information sent by IBCA is protected. Claimants can safely reply to Egress emails for free.
• Adobe SigncoreTechnology or IntegrationSecure digital method enabling electronic form completion and electronic signatures, meeting regulatory compliance requirements.
• ExperiancoreTechnology or IntegrationCredit Reference Agency used to verify bank accounts and sort codes are correct and associated with the supplied named individual. Performs fraud, money laundering, and identity verification checks.
• Notify Service (GOV.UK)coreTechnology or IntegrationGOV.UK notification service used to inform claimants by email or text about the compensation scheme based on their communication preferences.
• PottsminorChannel Partner/ Reseller/ DistributorLocal printing company used to produce hard copy mail for claimants who do not use electronic email.
• Wessex Translations LimitedcoreTechnology or IntegrationThird-party translation service used to translate personal and health data provided in languages other than English into English for accurate assessment of compensation claims.
• HM Courts & Tribunals Service (HMCTS)coreImplementation/ SI/ Consulting PartnerHandles appeals against IBCA compensation decisions at First-tier and Upper Tribunal levels. Data shared only where appeals against decisions are lodged.
• Approved Law FirmscoreChannel Partner/ Reseller/ DistributorIBCA-approved solicitors offering free independent legal advice to claimants. All have previous experience supporting the infected blood community and understand the compensation scheme regulations.
• Approved Financial Advisory FirmscoreChannel Partner/ Reseller/ DistributorIBCA-approved financial advisers providing free financial guidance sessions to claimants, covering investment management, wills, and avoiding scams.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• NHS Resolution: Arms-length body of the UK Department of Health and Social Care that handles clinical negligence claims and disputes on behalf of the NHS. Directly comparable to IBCA in healthcare harm compensation, claims administration, and government body structure.
• Vaccine Damage Payment Scheme (VDPS): UK government scheme providing lump-sum compensation to individuals severely disabled by vaccination. Similar in operating model to IBCA: government-administered, healthcare-related compensation, claims-based, statutory framework, and trauma-aware claimant engagement.
• Criminal Injuries Compensation Authority (CICA): UK government arms-length body that administers statutory compensation for victims of violent crime. Closest direct peer to IBCA: another UK government compensation authority with similar statutory remit, claims processing model, and trauma-informed approach to vulnerable claimants.

Broad incumbents

• Crawford & Company: Global claims management solutions provider serving insurers, employers, and government entities. Comparable to IBCA in claim-handling infrastructure and trauma-informed practice, but as a commercial TPA rather than a statutory compensation authority.
• Sedgwick (UK Claims Management): Major global claims management and loss-adjusting firm. Comparable to IBCA in claims administration capabilities, but operates commercially across many lines of business rather than as a single-purpose statutory body.

Others

• Department for Work and Pensions Compensation Recovery Unit: UK government unit within DWP that recovers compensation payments from third parties and coordinates benefits interaction. Connected to IBCA via the partnership ensuring compensation does not affect means-tested benefits - functionally adjacent in compensation administration.
• Infected Blood Inquiry: The UK public inquiry chaired by Sir Robert Francis that investigated the infected blood scandal and recommended the compensation scheme IBCA now delivers. Closely linked institutionally but distinct in role: the Inquiry investigated and recommended; IBCA implements the resulting compensation framework.

Regional players

• Motor Insurers' Bureau (MIB): UK organisation that compensates victims of uninsured and untraced drivers, funded by motor insurers. Comparable to IBCA as a UK-based compensation body handling mass-claim events, with similar statutory powers and government/industry backing, but operating in a different harm category.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/IBCA_UK
• YouTubeyoutube.com/@IBCA_UK
• Facebookfacebook.com/infectedbloodcompensationauthority
• LinkedInlinkedin.com/company/infected-blood-compensation-authority

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infected Blood Compensation Authority