U.S. Embassy Jakarta

What U.S. Embassy Jakarta does

The U.S. Embassy & Consulates in Indonesia (U.S. Mission to Indonesia) is the official diplomatic mission of the United States in Indonesia, established in 1949 under the authority of the U.S. Department of State. It operates from a main embassy in Jakarta plus consular posts in Surabaya, Medan, and Bali, employing 388 staff comprised of Foreign Service Officers and Locally Employed personnel. The mission's functional remit spans consular services (nonimmigrant and immigrant visa processing, passport issuance, notarial services, emergency assistance for U.S. citizens), bilateral diplomatic engagement with the Indonesian government across political, economic, security, and health domains, public diplomacy through educational and cultural exchange programs (Fulbright, YSEALI, TechGirls, YES, Humphrey Fellowship, EducationUSA, RELO, American Spaces), and commercial diplomacy via the U.S. Commercial Service and SelectUSA.

Its core technology layer is conventional government IT: secure diplomatic communications, consular processing databases, and the Smart Traveler Enrollment Program (STEP) for traveler alerts, supplemented by a real-time air quality monitoring feed for Jakarta. The mission does not expose a public API and has no disclosed AI/ML capabilities. Customer-facing distribution is omnichannel, combining physical consular posts, a bilingual website (English and Bahasa Indonesia), social media, the Exchange Alumni portal, American Spaces cultural centers, and EducationUSA advising centers.

Commercially, the U.S. Embassy is not a revenue-generating enterprise. It is funded by U.S. federal congressional appropriations, with consular fees (visa application fees, passport fees, notarial fees) remitted to the U.S. Treasury rather than retained. Pricing for transactional services is set centrally by the Department of State and is consistent across all 270+ U.S. diplomatic missions worldwide. The customer base is structurally diversified across U.S. citizens, Indonesian visa applicants, businesses, students, and youth leaders, and is anchored by a 19,000+ strong Indonesian alumni network and over 8,000 Indonesian students studying in the U.S. as of 2022.

Name

U.S. Embassy Jakarta

Legal name

U.S. Embassy & Consulates in Indonesia (U.S. Mission to Indonesia)

Website

https://id.usembassy.gov

Company type

Private

Founded year

1949

Operating status

Operating

Headcount range

251–500 employees

Short description

The U.S. Embassy Jakarta is the official U.S. diplomatic mission in Indonesia, operating under the Department of State from Jakarta, Surabaya, Medan, and Bali to deliver consular services, educational and cultural exchange programs, and bilateral diplomatic, commercial, and security engagement.

Ownership category

akta.pro rank

Product category

Diplomatic and Consular Services

NAICS

National Security and International Affairs (928), International Affairs (928120), Administration of Economic Programs (926)

SIC

Foreign Governments (8888)

akta.pro primary industry

Diplomatic Missions & Embassies (Bilateral Relations) (BPAIAIAA)

akta.pro secondary industries

Consular Services & Citizen Assistance (BPAIAIAB), Economic & Trade Diplomacy (Commercial, Investment, Sanctions Policy) (BPAIAIAF), Visa, Immigration Liaison & Travel Document Policy (Foreign Affairs) (BPAIAIAL), Diaspora & Expatriate Engagement (BPAIAIAI), Business Visa Application & Processing Services (THACAKAA)

Keywords

• Consular services
• Diplomatic services
• Visa processing
• Educational exchange
• Public diplomacy

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Consular Fees: Fee-based consular services including visa application fees, passport fees, and notarial/authentication fees. Revenue is remitted to U.S. Treasury.
2. Federal Appropriations: Annual Congressional appropriations funding diplomatic operations, public diplomacy programs, and bilateral assistance initiatives.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

The U.S. Embassy Jakarta delivers official U.S. government consular services (nonimmigrant and immigrant visa processing, U.S. passport issuance, notarial services, emergency assistance to Americans abroad) and public diplomacy programs (Fulbright, YSEALI, TechGirls, YES, Hubert H. Humphrey Fellowship, EducationUSA, American Spaces, RELO, E-Teacher). It also facilitates bilateral trade and investment through the U.S. Commercial Service and SelectUSA. Operations are delivered through the Embassy in Jakarta and consulates in Surabaya, Medan, and Bali, supported by STEP traveler enrollment and ERA employment portals.

Product overview

The U.S. Embassy Jakarta operates a comprehensive government service platform providing consular services, diplomatic information, and cultural exchange programs to U.S. citizens and Indonesian nationals. The portfolio includes visa and passport services, educational exchange programs (Fulbright, YSEALI, TechGirls, YES Program, Hubert H. Humphrey Fellowship), English language support (EducationUSA, RELO, E-Teacher Program), cultural programming through American Spaces, travel enrollment (STEP), employment services (ERA), and business/trade facilitation (U.S. Commercial Service, SelectUSA). These services function as distinct programs under the Embassy's public diplomacy and consular operations rather than an integrated commercial product platform.

Differentiator

Problem solved

Functional benefit

Brands

• EducationUSA: Official source on U.S. higher education providing advising services for international students
• YSEALI (Young Southeast Asian Leaders Initiative)
• Fulbright Program
• American Spaces
• Regional English Language Office (RELO)
• STEP (Smart Traveler Enrollment Program)

Quantifiable outcome

• More than 19,000 Indonesian alumni of U.S. Embassy-sponsored exchange programs
• +3 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

13 partnerships are on record, tiered core and secondary.

• Danantara (Indonesia's Sovereign Wealth Fund)coreStrategic or Co-development Partner · 10 July 2026U.S. Technology Firm Latitude Energy signed MoU with Danantara to advance Indonesia's first coal gasification project, facilitated by the Embassy.
• Bakamla (Indonesian Coast Guard)coreStrategic or Co-development Partner · 25 June 2026Embassy and Bakamla strengthen commitment on maritime security cooperation through joint exercises and training programs.
• U.S. Indo-Pacific Command (INDOPACOM)coreStrategic or Co-development Partner · 14 April 2026Defense cooperation including Security Cooperation Chief leading defense industry roundtable in Jakarta, military exercises (Super Garuda Shield), and senior leader visits.
• U.S. Centers for Disease Control and Prevention (CDC)coreStrategic or Co-development Partner · 10 April 2026Joint tabletop exercises and training programs including avian influenza preparedness in South Sumatra and disease detection training in Medan.
• Peace CorpscoreStrategic or Co-development Partner · 10 December 2025Peace Corps Volunteers serve in Indonesia. Nine Americans sworn in as Peace Corps Volunteers in Indonesia, with Ambassador Lakhdhir previously swearing in 20 new volunteers.
• Indonesian Foreign MinistrycoreStrategic or Co-development Partner · 20 February 2025Bilateral engagement through Foreign Minister meetings including Secretary Rubio's meeting with Indonesian Foreign Minister Sugiono, covering strategic partnership priorities.
• U.S. Commercial Service (USCS)coreStrategic or Co-development PartnerPart of U.S. Department of Commerce's International Trade Administration. USCS offers full-service international trade expertise through 100+ domestic offices and 70+ international offices, helping U.S. companies enter Indonesian market.
• Foreign Agricultural Service (FAS)coreStrategic or Co-development PartnerUSDA agency linking U.S. agriculture to the world. FAS has global network of 98 offices covering 177 countries with agricultural attachés advancing U.S. agricultural exports and supporting U.S. foreign policy.
• SelectUSAcoreStrategic or Co-development PartnerU.S. government program to facilitate job-creating business investment into the United States. Has facilitated more than $78 billion in investment creating/retaining over 95,000 U.S. jobs. Works with USCS and entities across government.
• EducationUSA NetworkcoreStrategic or Co-development PartnerOfficial U.S. government network of higher education institutions providing advising to international students. Local EducationUSA centers help navigate Five Steps to U.S. Study.
• U.S. Universities Partnerships (Columbia, Harvard, Texas A&M, etc.)coreStrategic or Co-development PartnerUniversity partnerships between U.S. and Indonesian institutions including Columbia University, Harvard School of Public Health, Texas A&M, Universitas Indonesia, Universitas Mataram, and Universitas Sam Ratulangi.
• Legacy International (TechGirls Program)secondaryImplementation/ SI/ Consulting PartnerAdministering partner for TechGirls initiative of U.S. Department of State's Bureau of Educational and Cultural Affairs, in partnership with Virginia Tech. Program supports young women in STEM from 37 countries.
• Bang on a Can's Found Sound Nation (OneBeat Initiative)secondaryStrategic or Co-development PartnerNew York-based music organization collaborating with U.S. State Department on OneBeat initiative, cultivating international network of artistic, technological, and social innovators in music.

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Regional players

• Embassy of Japan in Indonesia: Japanese diplomatic mission in Indonesia with significant economic diplomacy footprint and JET-program-equivalent exchanges. Regional peer competing for influence in Indonesia's economy and people-to-people ties.
• Australian Embassy Jakarta: Other major foreign diplomatic mission operating in Jakarta with comparable consular, bilateral, and education exchange functions. Regional peer offering similar services to Australian citizens and Indonesian visa applicants.
• British Embassy Jakarta: UK diplomatic mission in Indonesia providing comparable consular, visa, and bilateral engagement services. Regional peer in the same geography with overlapping customer segments.

Direct peers

• U.S. Embassy Bangkok: U.S. diplomatic mission in Thailand, another ASEAN partner. Comparable in regional security cooperation, education exchange programs, and consular service volumes.
• U.S. Embassy Beijing: U.S. diplomatic mission in China delivering the same consular, visa, public diplomacy, and bilateral services. Highly comparable in Indo-Pacific strategic role, though operating in a more restrictive political environment.
• U.S. Embassy Manila: U.S. diplomatic mission in the Philippines, an ASEAN neighbor. Comparable in maritime security cooperation, education exchange, and consular services for a large Philippine population seeking U.S. visas.
• U.S. Embassy New Delhi: U.S. diplomatic mission in India. Comparable in scale, consular volumes, education exchange programs (Fulbright, YSEALI-equivalent), and Indo-Pacific strategic positioning.
• U.S. Embassy Singapore: U.S. diplomatic mission in Singapore within ASEAN. Comparable in regional architecture, ASEAN engagement, and public diplomacy programs, though Singapore is a smaller consular footprint than Indonesia.
• U.S. Embassy Tokyo: U.S. diplomatic mission in Japan operating under the same Department of State mandate, providing identical consular, public diplomacy, and bilateral engagement services. Most directly comparable in terms of mission scope, program portfolio, and Indo-Pacific strategic importance.
• U.S. Consulate General Hong Kong: U.S. consular mission in Hong Kong. Comparable in visa processing scale, American citizen services, and public diplomacy functions, though operating in a politically distinct context.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ExchangeProgramsatState
• LinkedInlinkedin.com/company/usembassyjkt
• Instagraminstagram.com/exchangeourworld

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about U.S. Embassy Jakarta