Integrierte Leitstelle ILS Passau

What Integrierte Leitstelle ILS Passau does

Integrierte Leitstelle Passau (ILS Passau) is the integrated emergency dispatch center for non-police emergency services in the Passau region of Lower Bavaria (Niederbayern), Germany. Operated by the Zweckverband für Rettungsdienst und Feuerwehralarmierung Passau (ZRF), a public law corporation owned jointly by the City of Passau and the districts of Passau, Rottal-Inn, and Freyung-Grafenau, the center handles ~100,000 operations and ~220,000 message inputs annually via the European 112 emergency number. It coordinates a broad emergency response ecosystem including 384 fire departments with approximately 850 vehicles, 19 rescue stations, 12 emergency doctor locations, air rescue (Christophorus Europa 3), Bergwacht mountain rescue, Wasserwacht/DLRG water rescue, THW technical relief, and disaster response units (SEG/Katastrophenschutz), serving a population of ~450,000–500,000 across 3,865 km².

The organization operates a sophisticated in-house technology platform anchored by the proprietary EUS (Einsatzunterstützungs-Software) emergency dispatch system, with modular components including the EUS-Einsatzmonitor for real-time incident display, EUS2Messenger (Threema integration for encrypted alerting), EUS-EIBA for external incident forwarding, the Stammdatenportal master-data portal, the EUS Routing Tool for alarm sequence planning, and a Statistics Tool for response-time analytics. Supporting infrastructure includes 21 servers, 44 client computers, dual UPS systems with diesel backup generators, a TETRA digital radio network operated through the in-house TTB (Taktisch-Technische Betriebsstelle) managing ~7,500 pagers and ~600 sirens (since the April 2025 transition from analog paging), and approximately 4,400 end devices. A 200,000-record database of geographic and operational assets, plus BSI IT security certification, underpins mission-critical 24/7/365 operations.

ILS Passau is funded entirely through public government budgets and member municipality contributions; services to citizens are free via 112 and no commercial pricing applies. The software platform (EUS modules) is provided cost-neutrally to fire departments within the service area. The organization has no external funding, no parent company, no subsidiaries, and operates as a non-commercial public entity. Its GTM is effectively event-driven: citizens access services only during emergencies, and partnerships with operational agencies (BRK, Malteser, KVB, etc.) are coordinated through statutory mutual aid frameworks rather than commercial agreements.

Name

Integrierte Leitstelle ILS Passau

Legal name

Zweckverband für Rettungsdienst & Feuerwehralarmierung Passau

Website

https://ils-passau.de

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

1–10 employees

Short description

ILS Passau is a Bavarian public-law integrated emergency dispatch center operating 24/7/365 via the 112 emergency number, coordinating fire, rescue, and disaster response across four municipalities covering ~450,000 residents and 3,865 km².

Ownership category

akta.pro rank

Product category

Emergency Dispatch Services

NAICS

Ambulance Services (62191), Ambulance Services (621910), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro industry

PRIMARYBPAIAGAD

Emergency Communications & Dispatch (911/112/999, PSAP)

Business & Public Services/Public Sector & Government Administration/Law Enforcement & Public Safety (Police, Fire, EMS)

SECONDARYHLAFANAK

Dispatch, Communications & Medical Control Centers (PSAP/ECC)

Healthcare & Life Sciences/Healthcare Providers & Systems/Emergency Medical Services

SECONDARYBPAKAFAJ

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch)

Business & Public Services/Security & Investigations Services/Alarm Monitoring & Emergency Dispatch Services

Keywords

• Emergency dispatch services
• Integrated control center
• Computer-aided dispatch
• TETRA digital radio
• Fire and rescue coordination

Headquarters

HQ city

Passau

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Others

Revenue model

1. Public Government Funding: ILS Passau is operated by the Zweckverband für Rettungsdienst und Feuerwehralarmierung Passau (ZRF), a public law corporation. Funding comes from public government sources including contributions from member municipalities and districts (City of Passau, Districts of Passau, Rottal-Inn, and Freyung-Grafenau). Services are provided free of charge to citizens through the 112 emergency number.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

ILS Passau operates the integrated emergency dispatch center for fire, rescue, and disaster response in the Passau region of Lower Bavaria, receiving emergency calls via the European 112 number and coordinating response of fire departments, rescue services, mountain rescue, water rescue, and disaster response units. The center runs 24/7/365 and is supported by an in-house developed EUS computer-aided dispatch software platform, a TETRA digital radio network managed through its Tactical-Technical Operations Unit (TTB), and redundant server and power infrastructure. Services to citizens are free of charge and funded by the member municipalities.

Product overview

ILS Passau operates a modular software portfolio built around the EUS (Einsatzunterstützungs-Software) platform, an in-house developed emergency support software system. The core EUS platform automatically integrates incident-relevant information and coordinates response operations. Supporting modules include the EUS-Einsatzmonitor (real-time incident display and dispatch monitoring), EUS2Messenger (Threema-based alerting integration), EUS-EIBA (external incident processing for section command posts), EUS Routing Tool (alarm sequence planning), Stammdatenportal (master data management), and Statistik Tool (response time analytics). These modules work together within the EUS ecosystem to provide comprehensive computer-aided dispatch, real-time alerting, and resource coordination for fire services, rescue services, and disaster response across the Passau region. The organization also provides the EUS Portal as a web access point and maintains a video training platform for user education.

Differentiator

Problem solved

Functional benefit

Products and services

• Integrated Emergency Dispatch Service (112) 24/7/365 emergency call handling and dispatch coordination service for fire, rescue, and disaster response across the city of Passau and the districts of Passau, Rottal-Inn, and Freyung-Grafenau, accessed by citizens via the European 112 emergency number. The service is provided free of charge and coordinates approximately 100,000 operations per year across 384 fire departments, 19 rescue stations, 12 emergency doctor locations, mountain rescue, water rescue, THW, rapid response groups, and air rescue (Christophorus Europa 3).
• EUS (Einsatzunterstützungs-Software) In-house developed integrated emergency support software platform providing the core computer-aided dispatch system used by ILS Passau. EUS automatically integrates incident-relevant information and forwards it to subsystems or external interfaces, coordinating fire, rescue, and disaster response operations across the Passau region.
• EUS-Einsatzmonitor Separate EUS module that displays incident location, approach description, dispatched response units with current status, and additional fire department units via a protected area in real-time. Software is provided cost-neutrally to volunteer fire departments in the ILS-Passau area and supports Google Maps navigation for responders.
• EUS2Messenger (Threema Interface) Threema interface that enables emergency personnel to receive alarm information including mission keywords and dispatched vehicles on their smartphones via the end-to-end encrypted Threema messaging app, requiring no phone number or personal data. Provides rapid and reliable alerting with incident confirmation capability via thumbs up/down feedback.
• EUS-EIBA (Einsatzbearbeitung) Software developed by ILS for forwarding non-time-critical incidents to section command posts or district emergency centers, serving as a backup for ILS. Allows external locations to take over and process incidents forwarded from the ILS with current mapping materials and intuitive search options from the Bavarian survey office.
• EUS Routingtool Tool for viewing, recalculating, and planning alarm sequences for fire departments. Fire department leadership can load zone sequences from the real system, modify them, and export planning data to Excel for pre-planning purposes.
• Stammdatenportal (Master Data Portal) Web-based portal developed by ILS Passau for maintaining organization data, contacts, response units, and equipment. Through this system, data is managed, announcements are made, and configurations for additional subsystems such as the Einsatzmonitor are set by users, reducing effort and improving data consistency and quality.
• EUS Statistik Tool Statistics module that provides analysis of organization-specific response times and supplies individual calculations and statistics to support operational performance monitoring and improvement.
• TETRA Digital Radio Network (BOS) TETRA (Terrestrial Trunked Radio) digital radio network managed by the Taktisch-Technische Betriebsstelle (TTB) at ILS Passau for secure communication among authorities and organizations with security tasks (BOS). Includes 7,500 TETRA pagers and approximately 600 TETRA siren units, plus 4,400 end devices (radios and pagers) managed centrally.
• EUS Portal Web-based portal providing access to EUS system functionality for authorized emergency services personnel, with user accounts created centrally through ILS Passau. Accessible at eus-ils.de.
• Dispatcher Training Program and Video Tutorials Two-year trainee program for dispatchers culminating in the dispatcher course at the Staatliche Feuerwehrschule Geretsried, part of Bavaria's standardized dispatcher qualification system, supplemented by video tutorials and expert tips on optimal EUS use, with training materials for EUS-EIBA available at training-feuerwehr.de.
• Physician Emergency Call Routing Service (KVB) Physician emergency call routing service operated under agreement with the Kassenärztliche Vereinigung Bayerns (KVB), routing physician emergency calls for Stadt and Landkreis Passau (since 1979-03-01), Landkreis Rottal-Inn (since 1981-10-01), and Landkreis Freyung-Grafenau (since 1983-01-03).

Named customers8 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature8 records

Partnerships

Ten partnerships are on record, tiered core, major and minor.

• Eurofunk KappachercoreTechnology or Integration · 1 April 2025Eurofunk Kappacher provided the UCiP communication system that was implemented in October 2024 as part of the TETRA alerting transition. The company also conducted the 60-month hardware replacement in July 2018, upgrading all servers, clients, screens and accessories during ongoing emergency operations.
• BDBOS (Bundesanstalt für den Digitalfunk der Behörden und Organisationen mit Sicherheitsaufgaben)coreTechnology or IntegrationBDBOS is the federal agency responsible for operating the TETRA digital radio network used by German security authorities and organizations. As the network operator, BDBOS provides the critical digital radio infrastructure that ILS Passau relies on for emergency communications with fire departments, rescue services, and disaster response organizations.
• AS-Bayern (Autorisierte Stelle Bayern)coreTechnology or IntegrationAS-Bayern (Authorized Body Bavaria) is located at the State Criminal Investigation Office of Bavaria and serves as the competence center for digital radio for all authorities and organizations with security tasks (BOS) in Bavaria. It is responsible for providing digital radio services and programming templates that TTB Passau adapts for regional use.
• ILS Traunstein (Vertretungsleitstelle)majorStrategic or Co-development PartnerILS Traunstein serves as the designated backup control center for ILS Passau under Bavaria's mutual aid concept for integrated control centers. In case of temporary outage, ILS Traunstein would fully take over operations including call reception and unit alerting. A successful test of this backup function was conducted on May 3, 2022.
• Staatliche Feuerwehrschule GeretsriedcoreStrategic or Co-development PartnerThe State Fire School in Geretsried serves as the teaching control center for dispatcher training. ILS Passau's two-year trainee program for dispatchers culminates with the dispatcher course at this facility, which is part of Bavaria's standardized dispatcher qualification system.
• Bayerisches Rotes Kreuz (BRK)majorStrategic or Co-development PartnerBavarian Red Cross is a key operational partner providing rescue services, water rescue, mountain rescue support, and rapid response groups (SEG) within the ILS Passau operational area. BRK Kreisverband Passau historically operated the original rescue control center before the integrated control center was established.
• Malteser Hilfsdienst (MHD)minorStrategic or Co-development PartnerMalteser Hilfsdienst provides rescue services, ambulance transport, and rapid response groups (SEG) as part of the integrated emergency response network coordinated by ILS Passau.
• DLRG (Deutsche Lebens-Rettungs-Gesellschaft)minorStrategic or Co-development PartnerDLRG provides water rescue services including rescue leaders, vehicles, boats, and diver groups for aquatic emergencies in the operational area.
• Kassenärztliche Vereinigung Bayerns (KVB)majorStrategic or Co-development PartnerKVB collaborates with ILS Passau for physician emergency dispatch services. Since March 1, 1979, ILS Passau has handled physician emergency call routing for Stadt and Landkreis Passau, expanding to additional districts over time.
• SEIDL Marketing & WerbungminorOthersSEIDL Marketing & Werbung (Inhaber: Georg Seidl) based in Fürstenzell provides website design and programming services for ils-passau.de.

Scale indicators14 records

Recent moves9 records

Expansion highlights4 records

Broad incumbents

• Hexagon Safety, Infrastructure & Geospatial: Division of Hexagon providing computer-aided dispatch (CAD) and public safety software to PSAPs worldwide, including integrated emergency response platforms. Comparable as a commercial incumbent in the same dispatch-software category ILS Passau develops internally.
• Motorola Solutions: Global provider of TETRA digital radio (the underlying standard used by ILS Passau's 7,500 pagers), command center software, and emergency response solutions. Comparable as the dominant infrastructure vendor in the same emergency communications ecosystem ILS Passau operates in.
• Zetron, Inc. US-based provider of mission-critical communications systems, dispatch consoles, and PSAP solutions used by emergency services globally. Comparable as a vendor operating in the same emergency dispatch/control room technology category.
• Frequentis AG: Austrian-headquartered provider of mission-critical control room solutions for emergency services, including PSAP and dispatch software used by European public safety organizations. Comparable as a leading commercial vendor addressing the same integrated control center market ILS Passau serves with in-house EUS software.

Direct peers

• Integrierte Leitstelle Traunstein: Designated mutual-aid backup control center for ILS Passau. A direct operational peer under Bavaria's ILS framework, providing PSAP services for the Traunstein region and demonstrating identical integrated fire/rescue dispatch model.
• Integrierte Leitstelle M\u00fcnchen: Integrated control center for Munich operating the 112 emergency number with combined fire, rescue, and disaster dispatch. Direct functional peer under the same Bavarian ILSG legal framework as ILS Passau, with comparable CAD-based operations and multi-agency coordination.
• Integrierte Leitstelle N\u00fcrnberg: Integrated emergency dispatch center for the Nuremberg region operating 112 with combined fire and rescue services. Direct functional peer of ILS Passau under the same Bavarian ILSG framework, serving a major metropolitan area with comparable CAD-based dispatch operations.

Others

• Eurofunk Kappacher GmbH: Austrian/Swiss provider of mission-critical communication systems including the UCiP platform deployed at ILS Passau in 2024. Comparable as a technology partner/vendor supplying integrated communication infrastructure used by ILS Passau and many other European emergency dispatch centers.
• BDBOS (Bundesanstalt f\u00fcr den Digitalfunk der BOS): Federal German agency operating the nationwide TETRA digital radio network that ILS Passau depends on for emergency communications. Comparable as the regulatory/infrastructure authority whose network is the backbone for all ILS dispatch operations across Germany.

Regional players

• Bayerisches Rotes Kreuz (BRK) Kreisverband Passau: Regional Bavarian Red Cross chapter that historically operated the predecessor Rettungsleitstelle Passau before the integrated ILS was established. Today a key operational partner providing rescue services, mountain rescue, water rescue, and SEG units within ILS Passau's dispatch perimeter.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ils.passau
• LinkedInlinkedin.com/company/integrierte-leitstelle-passau-ils
• Instagraminstagram.com/ils.passau

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrierte Leitstelle ILS Passau