Imserso

What Imserso does

Imserso (Instituto de Mayores y Servicios Sociales) is the Spanish public autonomous agency, founded in 1975 as INSERSO and renamed in 1990, that administers social services for the elderly and persons with disabilities under the Ministerio de Derechos Sociales, Consumo y Agenda 2030. Its mandate covers three principal domains: (1) the System for Autonomy and Care for Dependency (SAAD), which since the 2006 Dependency Law has positioned Imserso as the national coordinator of dependency assessments, benefits, and care-provider relations across Spain's 17 autonomous communities; (2) economic protection through Non-Contributory Pensions (PNC) and Social and Economic Benefits for Persons with Disabilities (PSPD); and (3) active-aging programs, most visibly the subsidized Imserso Tourism and Thermalism programs serving pensioners.

Operationally, Imserso runs a network of more than 25 specialized state facilities — State Reference Centers (CREs in Alzheimer's, brain injury, rare diseases, autonomy/assistive technology, psychosocial care, neurological disability, and dependency), CAMF physical-disability attention centers, CRMF rehabilitation centers, and elderly residential and day centers — supplemented by territorial offices in Ceuta and Melilla. The technology backbone is a Liferay-based portal (PWI) for content and information, a Moodle-based teleformación platform for professional training, an electronic headquarters (Sede Electrónica) for administrative procedures, and AENOR-certified web accessibility.

The business model is non-commercial: Imserso is funded through the Spanish national budget and EU programs (notably the Recovery, Transformation and Resilience Plan and the European Social Fund Plus), with €6,200M committed to dependency-system reform over two years and more than €3,000M already flowing from the Recovery Plan. Services are delivered at no direct cost to beneficiaries. Headcount at the central agency is 391 employees; the broader delivery system depends on coordinated autonomous-community providers and the recently professionalized care-worker pipeline established through the new 420-hour vocational certificate.

Name

Imserso

Legal name

Instituto de Mayores y Servicios Sociales (Imserso)

Website

https://imserso.es

Company type

Public

Founded year

1975

Operating status

Operating

Headcount range

251–500 employees

Short description

Imserso is the Spanish government agency that administers social services for the elderly and persons with disabilities, managing the national dependency care system (SAAD), non-contributory pensions, and subsidized tourism and thermalism programs through a network of 25+ specialized centers across Spain.

Ownership category

akta.pro rank

Product category

Public Social Services Administration

NAICS

Public Administration (92), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Social Care & Long-Term Care Benefits Administration (BPAIAKAK)

akta.pro secondary industries

State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI), Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB), Private Duty Personal Care Agencies (Non-Medical Home Care Providers) (HLADAGAL)

Keywords

• Social services administration
• Elderly care programs
• Disability support services
• Dependency care coordination
• Non-contributory pensions

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices26 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Government Funding: Imserso is a government agency funded through the Spanish Ministry of Rights Social, Consumption and Agenda 2030. It manages public funds for social services including pensions, benefits, and dependency care.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Imserso (Instituto de Mayores y Servicios Sociales) is the Spanish government agency responsible for managing social services for elderly persons and people with disabilities. It administers the national dependency care system (SAAD), non-contributory pensions, social benefits for disabilities, subsidized tourism and thermalism programs for pensioners, and operates a network of more than 25 specialized state reference and care centers across Spain. Services are delivered free at the point of use or on a heavily subsidized basis to qualifying citizens.

Product overview

Imserso (Instituto de Mayores y Servicios Sociales) is a Spanish government agency under the Ministry of Rights Social and Agenda 2030 that operates a comprehensive social services ecosystem. The core infrastructure consists of the Portal Web (PWI) as the main information platform and the Sede Electrónica for digital administrative procedures. Service offerings are organized into three main pillars: (1) Tourism and Thermalism Programs providing subsidized vacation and spa services for seniors; (2) the Dependency System (SAAD) managing assessments, benefits, and coordination of care services; and (3) Economic Benefits including Non-Contributory Pensions (PNC) and Social Benefits for Persons with Disabilities (PSPD). The physical infrastructure network includes Centers of State Reference (CRE) specializing in Alzheimer's disease, brain injury, assistive technologies, mental health, and dependency; Physical Disability Care (CAMF) and Recovery (CRMF) centers; and Elderly Care Centers. Supporting platforms include the Virtual Documentation Center (CDIM), Teleformación distance learning (Moodle-based), the Age-Friendly Cities initiative, the Assistive Products Catalog (Ceapat), and collaborative knowledge blogs. Administrative services cover disability degree recognition, subsidies, and grants.

Differentiator

Problem solved

Functional benefit

Brands

• Programa de Turismo del Imserso: Tourism program offering subsidized vacation packages for senior citizens and people with disabilities.
• Programa de Termalismo del Imserso
• SAAD - Sistema para la Autonomía y Atención a la Dependencia
• Ciudades Amigables
• CRE Alzheimer

Products and services

• Programa de Turismo del Imserso

Quantifiable outcome

• More than 9,000 additional spa treatment places offered annually through thermalism program
• +2 more outcomes

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Universidad Complutense de MadridcoreStrategic or Co-development Partner · 13 July 2025Collaboration with Universidad Complutense to organize summer courses on care professionalization and active aging at El Escorial. Joint educational programs addressing training needs for care sector professionals.
• European Centre for Social Welfare Policy and Research (Vienna)minorStrategic or Co-development PartnerInternational collaboration on social welfare policy research, sharing best practices on care systems and long-term care across European countries.
• Scottish Social Services Council (SSSC)minorStrategic or Co-development PartnerCollaboration on accreditation systems and professional standards for care workers, sharing Scottish regulatory framework experiences with Spanish care sector.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• INPS (Istituto Nazionale della Previdenza Sociale): Italy's national social security institute managing pensions, welfare benefits, and disability support. Compares to Imserso in administering non-contributory pensions, disability assessments, and welfare benefits at national scale, with similar bureaucratic complexity and decentralized regional coordination.
• Instituto da Segurança Social, IP (Portugal): Portuguese state agency that administers social security benefits, family/parental support, and social services including elder care. Functions as Imserso's closest Iberian counterpart, sharing similar pension, dependency, and social-service delivery mandates at the national level.
• CNSA (Caisse nationale de solidarité pour l'autonomie): France's national fund for autonomy, administering the APA (allocation personnalisée d'autonomie) long-term care benefit and financing care infrastructure. Directly comparable to Imserso as a national public agency managing a national dependency system with similar benefit administration and care coordination role.

Emerging players

• DomusVi: Spain's largest private operator of residential care homes, day centers, and home help services for elderly and dependent persons. A commercial counterpart that delivers services Imserso administers and partially funds, useful for benchmarking private-sector capacity and efficiency against the public system.
• Cruz Roja Española (Spanish Red Cross): Spain's primary humanitarian/NGO operating elderly care programs, teleassistance, family support, and emergency social services. Adjacent to Imserso's dependency and elder programs, often as a contracted provider, partially overlapping the same beneficiary populations.

Others

• European Centre for Social Welfare Policy and Research: UN-affiliated Vienna-based intergovernmental research center on social welfare, including long-term care systems. A research/policy partner to Imserso that also publishes comparative studies of EU dependency and elder care systems, including Spain's SAAD.

Regional players

• NIHDI (National Institute for Health and Disability Insurance), Belgium: Belgian federal public institution managing mandatory health and disability insurance, including reimbursement for home care and residential care. Comparable to Imserso's role integrating benefits administration with care service payment, though serving a different national system.

Broad incumbents

• National Health Service / Department of Health and Social Care (UK): UK government department responsible for adult social care policy, elder care funding, and public health at national level. Overlaps with Imserso on social/elder care regulation and funding, but operates across the full NHS/health portfolio rather than specializing only in elder and disability social services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Imserso
• YouTubeyoutube.com/c/DG_Imserso
• Facebookfacebook.com/imserso
• LinkedInlinkedin.com/company/imserso
• Instagraminstagram.com/imserso

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Imserso