Institut Municipal de Serveis Socials de Tarragona

What Institut Municipal de Serveis Socials de Tarragona does

The Institut Municipal de Serveis Socials de Tarragona (IMSST) is a public municipal autonomous body (Organisme Autònom Municipal) wholly owned by the Ajuntament de Tarragona, founded in 1986 to deliver social services to the city's residents. The institute operates a network of eight social service centers distributed across Tarragona's zones (Zona Centre, Sant Salvador, Sant Pere i Sant Pau, and Ponent), supplemented by 14 senior citizen centers and specialized units including the Centre d'Atenció a la Gent Gran, the Punt d'Atenció a Persones Sense Sostre (PASS) for homelessness, and the Unitat d'Immigració i Ciutadania (UTIC). Its service portfolio spans basic social care, elderly and dependency support (SAD home care, home meal delivery), family orientation (SOAF), gender-based violence intervention (ESVIOM), social mediation, and emergency social services (SUEST), delivered by a team of approximately 145-150 professionals.

The underlying technology stack is conventional: no proprietary platform, API, or digital product exists, and the institute functions as a traditional municipal services department. Distribution relies on physical centers, a unified phone line (977 29 61 71), OMAC citizen attention offices, civic centers, and the Ajuntament's electronic administrative portal (seu.tarragona.cat). The organization maintains an Observatori Social for community action knowledge sharing and operates under partial accessibility compliance with RD 1112/2018.

IMSST's revenue model is entirely public-sector: it is funded through Ajuntament de Tarragona's municipal budget and delivers services free of charge to citizens as a statutory municipal function. The institute has no commercial revenue streams, no private customers, and no external investors; its sole counterparty is the parent municipality, which also provides governance and administrative oversight. The customer base consists exclusively of Tarragona residents across segments including general citizens, elderly and dependent persons, immigrants, homeless individuals, and families in crisis.

Name

Institut Municipal de Serveis Socials de Tarragona

Legal name

Institut Municipal de Serveis Socials de Tarragona

Website

https://imsst.tarragona.cat

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

Institut Municipal de Serveis Socials de Tarragona (IMSST) is a public municipal autonomous body of Ajuntament de Tarragona, founded in 1986, operating eight social service centers with 145-150 professionals to deliver free public social services to Tarragona residents.

Ownership category

akta.pro rank

Product category

Municipal Social Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Social Assistance (624), Community Housing Services (62422)

SIC

Services-Social Services (8300)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industries

Housing Assistance & Homeless Services (BPAGAEAB), Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Emergency Shelter, Camp Management & Non-Food Items (NFI) (BPAGAAAC)

Keywords

• Municipal social services
• Elderly care services
• Immigration support services
• Family social services
• Homeless assistance services

Headquarters

HQ city

Tarragona

HQ country

Spain

HQ region

Europe

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Public Funding: IMSST is funded through municipal budgets and public taxation as part of Ajuntament de Tarragona. Services are provided free of charge to citizens.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels3 records

Core offering

IMSST is the municipal social services institute of Tarragona, delivering public social welfare services directly to citizens through eight neighborhood centers and specialized units. Its core offering covers basic social services (information, guidance, referrals), elderly care and home-based autonomy services, immigration support, homelessness assistance, gender-based violence intervention, family support, social mediation, housing assistance, and emergency social response. All services are provided free of charge as public municipal services funded by Ajuntament de Tarragona.

Product overview

Institut Municipal de Serveis Socials de Tarragona (IMSST) is a municipal social services institute providing a comprehensive network of social care services organized as a platform of specialized centers and programs. The core offering includes Basic Social Services (CSS centers in four zones), specialized services for elderly care and autonomy promotion, homeless assistance (PASS), immigration support (UTIC), gender violence intervention (ESVIOM), family support (SOAF), emergency social services (SUEST), home care (SAD), home meal delivery, social mediation, and individual care programs (PIA). The institute operates eight social service centers across the city, supported by an Observatori Social for community action knowledge sharing. All services are delivered by a team of approximately 145-150 professionals providing coverage to all Tarragona citizens.

Differentiator

Problem solved

Functional benefit

Products and services

• Serveis Socials Bàsics (Basic Social Services) Territorial basic social services organized to provide coverage to all citizens of Tarragona, delivered through CSS centers in four zones (Zona Centre, Sant Salvador, Sant Pere i Sant Pau, and Ponent). Includes information, guidance, referrals to specialized services, and basic social care for the general population.
• Centre d'Atenció a la Gent Gran i Promoció de l'Autonomia Specialized care center for elderly persons and promotion of autonomy, located on Carrer Adrià in Tarragona. Offers services for senior citizens and dependency support, complementing the network of 14 senior citizen centers (llars de gent gran).
• Servei d'Atenció Domiciliària (SAD) Home care service providing in-home assistance to dependent persons, enabling them to remain in their homes while receiving care support from IMSST professionals.
• Servei de Menjar a Domicili Home meal delivery service for elderly and dependent persons in Tarragona who cannot prepare their own meals, supporting nutrition and autonomy at home.
• Programa Individual d'Atenció (PIA) Individualized care program providing personalized support plans for persons with recognized dependency, coordinated with the Generalitat de Catalunya's dependency recognition process.
• Punt d'Atenció a Persones Sense Sostre (PASS) Dedicated attention point for homeless people in Tarragona providing support, basic needs assistance, and social reintegration services to individuals without stable housing.
• Unitat d'Immigració i Ciutadania (UTIC) Immigration and citizenship unit providing support services for immigrants and foreign nationals in Tarragona, including immigration procedures, documentation assistance, regularization support, and integration resources (training, registration, employment, and housing).
• ESVIOM - Equip Socioeducatiu de Violència Masclista Specialized socio-educational team providing intervention and support services for victims of gender-based violence (violència masclista) in Tarragona.
• SOAF - Servei d'Orientació i Acompanyament a les Famílies Family orientation and accompaniment service providing integral support to improve personal, family, and social wellbeing, addressing family conflicts and crisis situations in Tarragona.
• SUEST - Servei d'Urgències i Emergències Socials de Tarragona Social emergencies and urgent care service providing immediate social assistance in emergency situations across Tarragona.
• Mediació Social Social mediation service facilitating conflict resolution in Tarragona through neutral third-party intervention in interpersonal, family, and community disputes.
• Servei d'Habitatge (Housing Service) Housing support service addressing housing-related social needs and providing guidance, referrals, and support for citizens facing housing instability in Tarragona.

Quantifiable outcome

• Processed over 2,000 vulnerability reports during the 2026 extraordinary immigration regularization process

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Ajuntament de TarragonacoreOthers · 17 June 2026IMSST is a dependent institute of Ajuntament de Tarragona, the municipal government. The parent organization provides funding, governance, and administrative support. Mayor Viñuales presided over the 40th anniversary ceremony.

Scale indicators5 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Generalitat de Catalunya - Departament de Drets Socials: Regional government department responsible for social rights and welfare in Catalonia, including the dependency program (PIA) referenced by IMSST. Comparable as the regional-level tier above municipal social services, with overlapping elderly and dependency mandates.
• Institut Valencià de Serveis Socials (IVASS): Valencian regional institute for social services. Comparable as a public-sector social services body with elderly care, dependency, and family service mandates that operates in parallel with municipal providers like IMSST.
• Cruz Roja Española: Spanish Red Cross, providing emergency social assistance, refugee support, and vulnerable population services nationally. Comparable as a publicly-aligned organization handling emergency shelter, immigration support, and social assistance that complements municipal social services.
• IMSERSO (Instituto de Mayores y Servicios Sociales): Spanish national institute for elderly and social services. Comparable as a public-sector body addressing elderly care, dependency programs, and social services with national scope and a policy/coordination role that interacts with municipal providers like IMSST.

Direct peers

• Àrea de Drets Socials - Ajuntament de Madrid: Madrid's municipal area responsible for social rights and social services. Comparable as another large Spanish municipal social services authority providing basic social care, elderly care, family support, and emergency social services to urban populations.
• Institut Municipal de Serveis Socials de Palma (IMSS Palma): Municipal social services institute of the Palma de Mallorca City Council. Comparable as another Spanish municipal autonomous body providing integrated social services to citizens of a Mediterranean city.
• Serveis Socials de Barcelona (Ajuntament de Barcelona): Municipal social services directorate of the Barcelona City Council. Directly comparable as the equivalent public social services body serving citizens of another major Spanish city with similar basic social services, elderly care, homelessness, and immigration portfolios.

Emerging players

• Càritas Diocesana de Tarragona: Local Caritas organization serving Tarragona. Comparable as a faith-based social services provider in the same geography offering emergency food, housing assistance, and immigrant support alongside IMSST's municipal services.

Market position

Strengths3 records

Weaknesses3 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/institut-municipal-de-serveis-socials-de-tarragona

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Institut Municipal de Serveis Socials de Tarragona