Consulate General of The Republic of Indonesia in Vancouver

What Consulate General of The Republic of Indonesia in Vancouver does

The Consulate General of the Republic of Indonesia in Vancouver (KJRI Vancouver / Konsulat Jenderal Republik Indonesia di Vancouver) is the official Indonesian consular mission in Vancouver, British Columbia, Canada, operating under the Indonesian Ministry of Foreign Affairs. It serves Indonesian citizens residing in Western Canada, delivering passport issuance and renewal, visa information, document legalization, and civil registry services (birth, death, marriage, and divorce certificates), with the latter three categories listed as 'Segera Hadir' (coming soon) on its digital platform.

The mission's core digital infrastructure is the AURORA passport services portal at paspor.indonesiavancouver.org, which supports online application submission, reference-number-based status tracking, and appointment rescheduling (with a 24-hour advance-notice requirement). Supporting components include the Mas Panji AI chatbot for visitor inquiries and integration with Portal Peduli WNI for Lapor Diri (overseas self-registration) verification, alongside the SP4N LAPOR national complaint system. The physical office is located at 1630 Alberni Street, Vancouver, and in-person services remain available per FAQ guidance.

As a sovereign diplomatic mission rather than a commercial entity, KJRI Vancouver is funded through the Indonesian state budget and collects only nominal user fees in Canadian dollars — CAD $35 for a standard passport, CAD $85 for a damaged replacement (including fine), CAD $135 for a lost replacement (including fine), CAD $135 for express service, and CAD $10 for an SPLP travel letter. Pricing is fixed by governmental fee schedule and is not commercially negotiated.

Name

Consulate General of The Republic of Indonesia in Vancouver

Legal name

Konsulat Jenderal Republik Indonesia, Vancouver

Website

https://indonesiavancouver.org

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

The Consulate General of the Republic of Indonesia in Vancouver (KJRI Vancouver) serves Indonesian citizens in Western Canada, providing passport, visa, document legalization, and civil registry services through its AURORA digital portal and physical office.

Ownership category

akta.pro rank

Product category

Consular and Government Services

SIC

Services-Management Services (8741)

akta.pro primary industry

Consular Services & Citizen Assistance (BPAIAIAB)

akta.pro secondary industries

Consular Appointment, Document Legalization & Attestation Services (Apostille) (THACAKAE), Visa, Passport & Travel Documentation Support (HSACAKAH), Immigration Support Services (Translations, Certified Copies, Biometrics, Medicals) (THACAKAH)

Keywords

• Consular services
• Passport services
• Document legalization
• Visa information
• Civil registration

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Pricing tiers

Distribution channels3 records

Marketing channels4 records

Core offering

The KJRI Vancouver provides official consular services of the Republic of Indonesia to Indonesian citizens in Western Canada, including passport issuance and renewal (new, replacement, damaged, lost, expedited, SPLP travel letters), visa information assistance, document legalization, civil registration (birth, death, marriage, divorce), and official complaint/whistleblowing channels. Service delivery combines a sovereign in-person consular mission with the AURORA digital portal for online passport application submission, status tracking, and appointment rescheduling.

Product overview

Consulate General of The Republic of Indonesia in Vancouver operates a unified portal ecosystem centered on the AURORA system, a digital passport services platform. AURORA encompasses multiple integrated sub-products including the main application portal, status checking, appointment rescheduling, FAQ, and application form modules. The consulate also provides visa services, consular legalization, and civil registration services (birth, death, marriage, divorce), though most are currently under development. Supporting services include the SP4N LAPOR complaint system, Whistle Blowing System, and MAS PANJI - an AI chatbot assistant for automated user support. The main digital services are accessible through paspor.indonesiavancouver.org and indonesiavancouver.org.

Differentiator

Problem solved

Functional benefit

Products and services

• AURORA Passport Application Portal Official passport application system enabling Indonesian citizens in Western Canada to apply for new passports, replacement passports, damaged/lost passport replacements, expedited processing, and Surat Perjalanan Laksana Paspor (SPLP) travel letters through an online submission flow on paspor.indonesiavancouver.org.
• AURORA Status Check Online portal allowing passport applicants to check the status of their application using their reference number in the format APP-YYYYMMDD-XXXXX.
• AURORA Appointment Rescheduling Online capability enabling applicants to modify their scheduled appointment dates, permitted only when the new schedule is at least 24 hours before the original appointment time.
• AURORA FAQ Frequently asked questions module covering passport application requirements, processing times, validity periods, replacement procedures, and consular service information.
• AURORA Application Form Online application form with terms and conditions requiring Lapor Diri (Self-Registration) verification through Portal Peduli WNI and instructions for in-person attendance at the consulate.
• Passport Services Consular services for issuance of new passports, replacements, damaged/lost passport replacements, expedited processing, and SPLP travel letters for Indonesian citizens in Western Canada.
• Visa Services Visa information and assistance services for travelers to Indonesia, currently under development ('Segera Hadir') and to be released through the consulate's portfolio.
• Consular Legalization Services Document legalization and certificate services, currently under development ('Segera Hadir') and to be released through the consulate's portfolio.
• Civil Registration Services Birth, death, marriage, and divorce registration services, currently under development ('Segera Hadir') and to be released through the consulate's portfolio.
• SP4N LAPOR Complaint Application Official complaint and reporting system integrated with KJRI Vancouver for public submission of grievances via the national lapor.go.id platform.
• Whistle Blowing System Internal reporting channel for whistleblower complaints accessible via [email protected].
• MAS PANJI AI Chatbot Assistant AI-powered chatbot named MAS PANJI providing automated assistance and responses to user inquiries about consulate services via the indonesiavancouver.org website.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• BLS International: Commercial provider of visa, passport, and consular attestation services on behalf of multiple governments worldwide. Comparable in service category (passport/visa processing for citizens abroad) but operates commercially rather than as a sovereign mission.
• VFS Global: Commercial outsourcing partner that administers visa and consular application services on behalf of governments globally, including many diplomatic missions. Comparable as a service-delivery operator in the same visa/passport/consular documentation category, though as a private commercial entity rather than a sovereign mission.
• Embassy of the Republic of Indonesia in Ottawa: The Republic of Indonesia's main diplomatic mission in Canada, with broader remit including diplomatic relations, policy, and consular services not delegated to KJRI Vancouver. Comparable as a peer Kemlu entity operating in the same Canadian geography but with embassy-level scope.
• CIBTvisas: Commercial visa and passport expediting company serving corporate and individual travelers globally. Comparable in providing passport and visa documentation services, though as a private expedited-services firm rather than an official consular mission.

Others

• Thales Group (Identity & Biometric Documents): Provider of secure identity documents (passports, e-passports, biometric credentials) for governments worldwide. Comparable as an enabling technology provider in the passport issuance ecosystem, though not a direct service competitor to consular missions.

Direct peers

• KJRI Los Angeles: Sister Indonesian Consulate General serving the US West Coast under the same Kemlu parent. Directly comparable as a peer diplomatic mission providing passport, visa, and consular services to the Indonesian diaspora with similar digital infrastructure and operating model.
• KJRI New York: Another Indonesian Consulate General under Kemlu serving the US East Coast diaspora. Comparable as a peer consular mission with the same service mandate, fee structure, and parent ministry oversight as KJRI Vancouver.

Regional players

• KJRI Frankfurt: Indonesian Consulate General in Germany serving the Indonesian community in Central Europe. Comparable peer Kemlu consular mission with same mandate and parent oversight, operating in a different continent and regulatory environment.
• US Consulate General Vancouver: US State Department consular mission co-located in Vancouver providing US passport, visa, and notarial services to American citizens and visa applicants. Comparable peer foreign consular mission in the same city, offering overlapping passport/consular services to a different national diaspora.
• KJRI Sydney: Indonesian Consulate General in Australia serving the Indonesian diaspora in NSW and surrounding regions. Comparable peer consular mission operating under Kemlu, with the same passport and consular service offerings but in a different geographic jurisdiction.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/consulate-general-of-the-republic-of-indonesia-in-vancouver

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Consulate General of The Republic of Indonesia in Vancouver