The State Institution "Kyzmat" (former SE Infocom)

What The State Institution "Kyzmat" (former SE Infocom) does

The State Institution "Kyzmat" (formerly State Enterprise Infocom / SE Infocom) is a government IT institution operating under the Office of the President of the Kyrgyz Republic, headquartered at Prospekt Jibek-Jolu 381, Bishkek, with approximately 79 employees. It serves as the central e-government platform operator for Kyrgyzstan, building and maintaining the country's core digital public infrastructure: the Unified Voter Registration System (used for all elections and referendums since August 2015), the e-Kyzmat Automated Management System for state and municipal personnel, the Infodocs Electronic Document Circulation System, a free Cloud Electronic Signature (БЭК) service, an Electronic Queue system, and the AIS Сактандыруу insurance database, all running on the G-CLOUD state digital platform and integrated through СМЭВ inter-agency electronic interaction.

The institution's technology architecture is a multi-module Automated Management System (АМС) suite connected via a shared inter-agency data exchange layer to registries including the civil registry (ЖААК), address registry (ДМБ), passport registry (УПМР), citizenship system, and biometric database, with Infocom ID providing single sign-on across services. Distribution spans 85+ government service centers (КТБ/ЦОН) across all seven regions of Kyrgyzstan, 70+ civil and digital education centers, and over 40 village administrations, supplemented by partnerships with commercial banks (Mbank, Halyk Bank, RSK Bank, Companion Bank, Optima Bank, FINKA Bank, KICB), telecom operators (Alfa Telecom/Megapay, Green Telecom), and payment provider Pay24, as well as integration into the Түндүк and О деньги mobile applications.

Kyzmat does not operate a commercial revenue model. It is funded entirely through Kyrgyz government budget allocations, and key citizen-facing services — most notably the cloud electronic signature — are mandated free of charge by Government Resolution No. 286-b (August 20, 2020). Customer "segments" are state ministries and agencies, municipalities, and citizens, with banks and telecom operators functioning as zero-revenue distribution channels. Recent strategic activity has emphasized product modernization (Infodocs 2023-2025 modules, 2025 biometric passport), remote service delivery (remote БЭК since September 2023), electoral digitalization pilots (online voting April 2023, remote voting October 2023, multi-district remote voting November 2024), and cross-border cooperation (2024 partnership with UZINFOCOM of Uzbekistan).

Name

The State Institution "Kyzmat" (former SE Infocom)

Legal name

Кызмат мамлекеттик мекемеси (Kyzmat State Institution under the Office of the President of the Kyrgyz Republic)

Website

https://infocom.kg

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

51–100 employees

Short description

The State Institution "Kyzmat" is the Kyrgyz Republic's central e-government IT body under the Office of the President, operating voter registration, electronic document management, free cloud electronic signatures, HR systems, and insurance databases, distributed through 85+ service centers and bank/telecom partner networks.

Ownership category

akta.pro rank

Product category

Government Digital Services

NAICS

Executive, Legislative, and Other General Government Support (921)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Identity Verification & Proofing (IDV, KYC, Biometrics) (HDADAAAF)

akta.pro secondary industries

Fraud Prevention & Identity Verification (IDV/KYC) (BPAMAEAI), Identity Verification, Proofing & KYC (IDV) (HDAEAJAI)

Keywords

• Government digital services
• Electronic document management
• Voter registration systems
• Electronic signatures
• E-government platforms

Headquarters

HQ city

Bishkek

HQ country

Kyrgyzstan

HQ region

Asia

Offices7 records

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Government Services Provision: State institution providing digital government services to ministries, state agencies, municipalities, and citizens. Revenue model operates through government budget allocations and service integration fees rather than direct customer charges. Cloud electronic signatures are provided free of charge per government decree.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels3 records

Core offering

The State Institution "Kyzmat" is a government IT entity that develops and operates digital platforms for the Kyrgyz Republic, including a unified voter registration system, electronic document management (Infodocs), a cloud-based electronic signature service (БЭК), automated personnel management (e-Kyzmat AMS), electronic queue systems, and a digital motor insurance platform. It serves ministries, state agencies, municipalities, and citizens by automating administrative workflows and integrating multiple state registries under the G-CLOUD infrastructure.

Product overview

The State Institution 'Kyzmat' (formerly SE Infocom) operates a multi-module digital government services platform architecture built around its core Automated Management Systems (АМС). The primary product portfolio includes: (1) the Unified Voter Registration System for managing electoral rolls across all Kyrgyz elections; (2) the е-Kyzmat АМС for state personnel management and HR administration; (3) Infodocs ЭДС for electronic document circulation and records management across government agencies; (4) БЭК (Cloud Electronic Signature) providing free digital signatures via service centers and mobile apps; (5) the Electronic Queue АМС for appointment management at service centers; and (6) АИС Сактандыруу (Insurance AIS) for digital motor insurance on the state G-CLOUD platform. Additional modules include the e-Gov mobile app, the Safe Country mobile app for law enforcement, and the е-Kyzmat АМС for state and municipal service administration. All products share cross-integration via СМЭВ, Е-Кызмат, Infocom ID single sign-on, and the G-CLOUD infrastructure, forming an interconnected digital government ecosystem.

Differentiator

Problem solved

Functional benefit

Products and services

• Unified Voter Registration System (Шайлоочуларды эсепке алуунун бирдиктүү системасы) Digital platform for creating, developing, accounting, updating, and storing voter rolls for all elections and referendums in the Kyrgyz Republic (presidential, parliamentary, city and village council elections), with automated integration to civil registry, address, passport, citizenship, and biometric databases. Used by the Central Election Commission (БШК) and territorial election commissions.
• e-Kyzmat Automated Management System (e-Kyzmat АМС) Personnel management and state service administration system that automates state and municipal personnel accounting through an integrated digital platform, providing electronic personnel databases, personal profiles, HR document management, and cross-ministerial reporting with integrations to the Ministry of Internal Affairs, Justice Ministry, Health Ministry, and Education Ministry.
• Infodocs Electronic Document Circulation System (Infodocs ЭДС) Electronic document management and circulation system for government agencies and organizations enabling registration, storage, and processing of incoming, outgoing, and internal documents, electronic archives, regulatory draft workflows with versioning and deadline tracking, and event plan monitoring with automatic reminders.
• Cloud Electronic Signature (БЭК)

Quantifiable outcome

• Voter list system used for all Kyrgyz Republic elections and referendums since 2015, including online voting (April 2023), remote voting (October 2023), and remote voting across 10 CECs (November 2024)
• +2 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

Feature6 records

Partnerships

18 partnerships are on record, tiered strategic, flagship, core and minor.

• UZINFOCOM (Uzbekistan)strategicTechnology or Integration · 1 January 2024Digital technology cooperation partnership for expanding collaboration in digital services. Represents cross-border knowledge sharing between Kyrgyz and Uzbek digital government service providers.
• Kyrgyz Republic GovernmentflagshipOthers · 20 August 2020Government decree No. 286-b authorized free provision of cloud electronic signatures to citizens and legal entities. Establishes the regulatory framework for Kyzmat's electronic signature service delivery.
• Kyrgyzstan Commercial Bank (Mbank)coreChannel Partner/ Reseller/ DistributorCommercial bank providing cloud electronic signature issuance services to customers. Partnership includes bilateral agreement for signature distribution through bank's service network.
• Halyk Bank KyrgyzstancoreChannel Partner/ Reseller/ DistributorMajor commercial bank partnered for cloud electronic signature distribution. Currently in testing phase for full integration.
• RSK BankcoreChannel Partner/ Reseller/ DistributorCommercial bank in testing phase for cloud electronic signature distribution services.
• Alfa Telecom (Megapay)coreTechnology or IntegrationTelecommunications company providing mobile application integration for electronic signature services through Megapay platform.
• Tündük Mobile ApplicationcoreTechnology or IntegrationMobile application integration for online appointment booking and electronic queue management at service centers. Provides citizen access to electronic signature services.
• Green Telecom ServiceminorChannel Partner/ Reseller/ DistributorTelecom partner in testing phase for electronic signature distribution services.
• Companion BankminorChannel Partner/ Reseller/ DistributorCommercial bank in testing phase for cloud electronic signature distribution.
• Kyrgyz Investment Credit BankminorChannel Partner/ Reseller/ DistributorCommercial bank in testing phase for electronic signature services.
• FINKA BankminorChannel Partner/ Reseller/ DistributorCommercial bank in testing phase for electronic signature services.
• Interbank Processing CenterminorChannel Partner/ Reseller/ DistributorBanking infrastructure partner in testing phase for electronic signature integration.
• Optima BankminorChannel Partner/ Reseller/ DistributorCommercial bank in testing phase for electronic signature services.
• Kyrgyz Republic Ministries (Digital Development, Justice, Internal Affairs, etc.)flagshipStrategic or Co-development PartnerIntegration partnerships with multiple ministries for data exchange including digital development (passport data), justice (company registration), internal affairs (criminal records), health (disability data), education (diploma verification), and labor (disability certification).
• State Registration Service (МСК)coreTechnology or IntegrationState registration service for electronic signature and civil registration services distribution.
• State Tax Service (ККД)coreTechnology or IntegrationTax authority partnership for electronic signature distribution to businesses.
• Village Administrations (40+)coreChannel Partner/ Reseller/ DistributorLocal government units authorized for cloud electronic signature issuance in rural areas, extending service coverage beyond urban centers.
• Central Election Commission (БШК)flagshipStrategic or Co-development PartnerVoter registration system deployed and used for all Kyrgyz Republic elections. Partnership for integrating electronic voting systems including online voting and remote voting pilots.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• Estonian e-Governance Academy (eGA): Non-profit established by Estonia to export e-government knowledge and solutions internationally. A natural partner/comparable for Kyzmat's export ambitions given Kyrgyzstan's growing alignment with Estonian-style digital governance; operates in adjacent geographic markets (Central Asia, Africa, Eastern Europe).
• Jumio: Commercial provider of AI-powered identity verification and KYC services. Comparable to the electronic signature and identity verification components of Kyzmat's offerings, particularly for the partnership integrations with commercial banks (Mbank, Halyk Bank, etc.) — represents the commercial alternative path Kyzmat's БЭК infrastructure competes against in adjacent financial services use cases.

Broad incumbents

• IDEMIA: Global identity technology provider specializing in biometric passports, national ID cards, and digital identity — closely comparable to the biometric civil passport and identity verification components of Kyzmat's portfolio, though operating as a commercial vendor rather than a state institution.
• DocuSign: Global commercial leader in electronic signatures and agreement cloud. Comparable to Kyzmat's БЭК service in core digital signature functionality, though operating on a commercial SaaS model rather than government-mandated freemium, and serving enterprise customers rather than citizen populations.
• Thales (Digital Identity & Security): Global provider of digital identity, biometric, and e-government solutions including national ID programs, electronic signatures, and border management. Comparable to Kyzmat in biometric identity infrastructure scope, but operating commercially across many national deployments rather than as a single-country state operator.

Direct peers

• UZINFOCOM: Uzbekistan's state IT institution under the Ministry for Development of Information Technologies, operating a parallel portfolio of digital government services including e-government portals, electronic signatures (E-Imzo), inter-agency integration (SMEV-equivalent), and document management. Most directly comparable to Kyzmat by mission, governance model, and product scope.
• ASAN Service (State Agency for Public Service and Social Innovations under the President of Azerbaijan): Azerbaijan's state institution delivering public services through unified service centers (ASAN centers) and digital platforms. Comparable to Kyzmat in providing multi-channel citizen service delivery (physical + digital) under presidential authority, though with a more developed physical service center brand.
• eGov Kazakhstan (National Information Technologies JSC): Kazakhstan's national e-government platform operator running the eGov.kz portal, mobile app, electronic signature service (eSignature), and integration with state databases. Functionally analogous to Kyzmat at national scale, with deeper commercial partnerships but similar government-owned operating model.

Regional players

• National Center for Electronic Services (Belarus): Belarus's state operator of the Unified Portal of Electronic Government Services and electronic document management. Similar in mandate and governance model to Kyzmat, operating the EPGU portal and electronic signature infrastructure for citizens and legal entities.
• Electronic Government Centre of Tajikistan (eGov.tj): Tajikistan's state operator of national e-government services including the eGov.tj portal and electronic signature infrastructure. Comparable in mission to Kyzmat but at an earlier stage of digital government maturity in a similarly structured post-Soviet Central Asian context.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/state-institution-kyzmat

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The State Institution "Kyzmat" (former SE Infocom)